Installation guide

20
Application 2 – User with a Unique Voice Extension and a
Unique Fax Extension
ShoreTel requires that the user or voicemail answer the call in order to redirect the fax call to the proper fax
extension. Rather than receiving a call with fax tones, you may prefer to have fax calls go to a separate fax number
(DNIS/DID) that routes fax calls directly to FaxFinder. FaxFinder then delivers the fax to the user’s email.
If you require a fax number that is different from the voice number, configure the ShoreTel system and FaxFinder
for SIP trunks using Off System Extensions (OSEs) rather than a SIP UM server.
ShoreTel Configuration
Use this section to configure the ShoreTel system for faxing using SIP Trunks and Off System Extensions (OSEs).
Configuring Switch Settings to Allocate Ports for SIP Trunks
To modify switch settings:
1. Login to ShoreWare Director and go to Administration > Switches > Primary. Primary Switches appears.
2. Click a switch name to configure that switch. Edit ShoreGear displays.