Installation guide

3
Abstract
Integrating the FaxFinder fax server with ShoreTel Voice Switches provides a complete voice and fax telephony
solution.
This document describes how to integrate the ShoreTel Voice Switch with the FaxFinder fax server (FF240-IP or
FFx40). It provides product specifics, interoperability test results, typical setup configurations, troubleshooting
steps and other important product-related information.
Table of Contents
Abstract ................................................................ 3
Table of Contents ................................................. 3
Overview ............................................................. 4
Features and Benefits ........................................... 4
FaxFinder with ShoreTel Voice Switch ................. 4
FaxFinder IP Fax Server (FF240-IP) ........................... 4
FaxFinder Analog Fax Servers (FFx40)...................... 4
Architecture Overview Using FF240-IP ................. 5
Call Flow When Receiving Faxes .............................. 5
Call Flow When Sending Faxes................................. 6
Certification and Limitations ................................ 7
Version Support ....................................................... 7
Special considerations ............................................. 7
Certification Testing Results Summary .................. 8
FaxFinder IP (FF240-IP) and T.38 Test Cases ........ 8
FaxFinder IP (FF240-IP) and G.711 Pass Through
Test Cases ............................................................. 9
FaxFinder IP (FF240-IP) with ShoreTel Virtual
Switch Test Cases ............................................... 10
FaxFinder Analog (FF840) and ShoreGear SIP
Proxy Switch Test Cases ..................................... 11
Multi-Tech Overview and Contact Information . 12
FaxFinder IP (FF240-IP) Fax Applications ............. 13
Application 1 – One Main Number for Both Voice
and Fax – Fax Redirect ........................................ 13
ShoreTel Configuration .......................................... 13
Application 2 – User with a Unique Voice
Extension and a Unique Fax Extension ............... 20
ShoreTel Configuration .......................................... 20
Application 2 – Virtual Trunk Switch (alternate
configuration) ..................................................... 26
ShoreTel T.38 Configuration ............................... 34
G.711 Pass Through Configuration ...................... 36
FaxFinder IP (FF240-IP) Configuration ................. 38
FaxFinder IP Troubleshooting ................................ 40
FFx40 Fax Application ........................................ 41
FaxFinder Analog (FFx40) Configuration ............. 43
Application Note Feedback ................................ 46