Installation guide

5
Architecture Overview Using FF240-IP
Call Flow When Receiving Faxes
When the ShoreTel system detects that an inbound call from the PSTN is a fax, ShoreTel routes the call to the SIP
trunk that exists between ShoreTel and FaxFinder. FaxFinder answers the call and receives the fax. After the fax
transmission completes, FaxFinder delivers the received fax document to the defined destination or destinations.
Delivery Destinations are defined within the FaxFinder fax server on a per DID (extension) number basis. A DID
number can have one or more destination defined, in any combination of the delivery methods (email, writing to a
share or sending to a printer), depending on the inbound routing rules.
Figure 1 – FaxFinder IP Receiving Fax Call Flow Diagram