Installation guide

6
Call Flow When Sending Faxes
FaxFinder users schedule outbound faxes electronically by submitting PDF or TIFF documents via FaxFinder Client
Software, email, or web browser. Windows users can use FaxFinder Client software to fax Microsoft Office
documents (a print to fax process that converts the document and allows the user to schedule the outbound fax,
define fax to contact details, select a cover page, and set other scheduling options). Users on any platform can use
any email client or any web browser to schedule outbound faxes. A scheduled outbound fax resides in the
FaxFinder fax server’s outbound queue. The FaxFinder fax server processes outbound faxes based on scheduling
details defined by the user and by port availability. To initiate the outbound call, the FaxFinder fax server signals to
the ShoreTel via the SIP trunk. The ShoreTel system passes the outbound call request to the Public Switched
Telephone Network and ultimately to the fax destination (dialed number). After the fax transmission completes,
FaxFinder sends a Fax Status report back to the user who submitted the fax (if the user defined this option).
Figure 2 – FaxFinder IP Sending Fax Call Flow Diagram