User guide

38
MultiArray User Guide
Service
If your tech support specialist decides that service is required, your MultiArray may be sent
(freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.
Include the following with your MultiArray:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the MultiArray is out of warranty. (Check
with your technical support specialist for the standard repair charge for your MultiArray).
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent.
Send your MultiArray to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS
You should also check with the supplier of your MultiArray on the availability of local service and/
or loaner units in your part of the country.