MultiModem® ZBA MT5634ZBA-Series MT5634ZBA MT5634ZBA-Global MT5634ZBA-V92 MT5634ZBA-V-V92 User Guide
MultiModem ZBA MT5634ZBA-Series User Guide MT5634ZBA, MT5634ZBA-Global, MT5634ZBA–V.92, MT5634ZBA-V–V.92 PN S000286G, Version G Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 2003-9, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Table of Contents Table of Contents Chapter 1 – Introduction ............................................................................................................................................... 5 Features Table ......................................................................................................................................................... 5 Chapter 2 – Installation ............................................................................................................
Table of Contents Appendix G – ROHS HT/TS Substance Concentration ............................................................................................. 39 Index ............................................................................................................................................................................. 40 Multi-Tech Systems, Inc.
Chapter 1 – Introduction Chapter 1 – Introduction Congratulations on your purchase of the MultiModem ZBA modem. You have acquired one of the finest intelligent voice/data/fax modems available today from one of the world’s oldest modem manufacturers: Multi-Tech Systems, Inc. The MT5634ZBA-Series is available in global and non-global builds with and without the voice feature. The MT5634ZBA global product is approved in 40+ countries.
Chapter 1 – Introduction Features Specific to V.92 • Speed – V.92/56K download speeds and 48K upload speeds when connecting with V.92 server. • Fax – Class 1, 1.0, 2, and 2.1 faxing at speeds to V.34/33.6K bps (Super G3). • Compression – V.44 compression improves data throughput rates. • Quick Connect – Quick connect can cut the time required for a dial-up modem to “handshake” to an ISP or other connection in half. Please note that some V.
Chapter 2 – Installation Chapter 2 – Installation This chapter shows you step-by-step how to set up your Multi-Tech MT5634ZBA modem. Safety Warnings • • • • • • • • • Use this product only with UL- and CUL-listed computers (U.S.A. and Canada) To reduce the risk of fire, use only 26 AWG (.41mm) or larger telephone wiring. Never install telephone wiring during a lightning storm. Never install a telephone jack in a wet location unless the jack is specifically designed for wet locations.
Chapter 2 – Installation Location of the Jumpers Note: J8 is the Jumper for the Modem with Voice Option Changing the Dial-Up/Leased-Line Jumper As shipped from the factory, your modem is configured for normal dial-up operation. That is, the modem must dial a phone number to connect to another modem. To use the modem on a leased line, you must change jumper J10 to select leased line operation, and J11 to select whether it will be the originating or the answering modem.
Chapter 2 – Installation Step 2: Connect the Modem to Your PC Turn off your computer. Place the modem in a convenient location, and then connect it to your computer’s serial port, the telephone line or leased line, AC power, and, optionally, your telephone. Global Connections Connections With Voice Connections - No Voice Non-Global Connection PWR RS232 PHONE Multi-Tech Systems, Inc.
Chapter 2 – Installation Connect the Modem to Your PC Plug one end of the serial cable into the RS232 connector on the modem and the other end into a serial port connector on your computer, such as COM1 or COM2. Connect the Modem to the Telephone Line Plug one end of the modular telephone cable into the modem’s LINE jack and the other end into a standard phone wall jack. Important: The LINE jack is not interchangeable with the PHONE jack.
Chapter 2 – Installation Step 3: Install the Modem Driver If you use Windows 2000 or above, you must install the modem driver. The modem driver tells Windows how to control the modem. If you use a Linux operating system, please see Appendix D. If you use another operating system, please refer to its documentation for modem installation information. Installing the Modem Driver 1. With your computer turned off, ensure that your modem is connected properly, and then turn on your computer.
Chapter 2 – Installation Step 4: Configure the Modem for Your Country or Region – Global Product Only Different countries have different requirements for how modems must function. Therefore, before you use your modem, you must configure it to match the defaults of the country/region in which you are using it. You must also do this if you move the modem to another country/region after it has been configured for the first country/region. You can use one of two configuration methods: 1.
Chapter 2 – Installation Step 5: Configure the modem for best performance With Micorsoft Operating System, you can configure your modem using HyperTerminal. Ensure that there are not other applications running that could take control of the com port to which the modem is connected. Disable fax service and routingt and remote access if running. To configure your modem, follow these steps: 1. 2. Ensure that the modem serial cable supplied with your modem is connected.
Chapter 3 – Operation Chapter 3 – Operation About the Front Panel The LED indicators on the front panel indicate status, configuration, and activity: TD – Transmit Data. Flashes when the modem is transmitting data to another modem. RD – Receive Data. Flashes when the modem is receiving data. CD – Carrier Detect. Lights when the modem detects a valid carrier signal from another modem. It is on when the modem is communicating with the other modem, and off when the link is broken.
Chapter 3 – Operation PhoneTools Features With the PhoneTools communications program included with your modem, you can: • Upload and download data files. • Send faxes at preset times. • Store incoming voice messages and faxes. • Retrieve stored messages, faxes, and telephone numbers (telephone number retrieval requires Caller ID service from your telephone company). • Print a received fax.
Chapter 3 – Operation Connecting to the Internet Your Multi-Tech modem is your gateway to the Internet and the World Wide Web. To access the Internet and Web via your modem, you must establish a dial-up account with an Internet service provider (ISP). To locate an ISP near you, look in a local directory or computer publication.
Chapter 4 – AT Commands, S-Registers, and Result Codes Chapter 4 – AT Commands, SRegisters, and Result Codes The AT Commands, S-Registers, and Result Codes for the MT5634ZBA-Series Modems are published in a separate Reference Guide. This guide is included on the MultiModem Product CD. You can open the guide from the CD or you download the guide to your hard drive and then open it. Multi-Tech Systems, Inc.
Chapter 5 – Remote Configuration Chapter 5 – Remote Configuration Remote configuration is a network management tool that allows you to configure MT5634ZBA modems remotely from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Basic Procedure The following steps can be used when the connection is established by the local or the remote modem.
Chapter 6 – Callback Security Chapter 6 – Callback Security This chapter describes how to use callback security with your modem. Callback security protects your network from unauthorized access and helps control long-distance costs. When callback security is enabled, all callers are requested to enter a password. If a valid password is received, the modem hangs up and returns the call by dialing a phone number that is stored with the password.
Chapter 6 – Callback Security Setting Callback Security Message Parity The modem’s parity must match the parity of the computer to which the modem is connected. 1. Open a data communications program such as HyperTerminal or PhoneTools. 2. In the terminal window, type AT#Sxxxxxxxx, where xxxxxxxx is your password. Press ENTER. The modem responds with OK if the setup password is correct and ERROR if it is wrong. 3. The modem’s parity default value is No parity (AT#CBP0).
Chapter 6 – Callback Security 5. 6. 7. 8. After the delay specified by the #CBDn command, the callback modem calls the number associated with the password. If the callback modem is unable to establish a connection, it tries again, up to the number of attempts specified by the #CBAn command. After the modems reconnect, the following message reappears: Password> Type the same password that you used to initiate the call.
Chapter 6 – Callback Security Direct Connection Use this procedure when you want to connect without first being called back. The password that you use must be set up for an optional direct connection. 1. Using a data communications program such as HyperTerminal or PhoneTools, dial the number of the callback modem. 2. When the connection is established, the callback modem responds with the following message: Password> 3. Type a direct connection password, press the - key, and then press ENTER.
Chapter 6 – Callback Security Callback Assignments Form Location Password Telephone Number 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 34 25 26 27 28 29 Multi-Tech Systems, Inc.
Chapter 7 – Troubleshooting Chapter 7 – Troubleshooting Your modem was thoroughly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: • • • • • • • • • • None of the LEDs light when the modem is on.
Chapter 7 – Troubleshooting • Your communication software settings may not match the physical port to which the modem is connected. The serial cable might be plugged into the wrong connector—check your computer documentation to make sure. Or you might have selected a COM port in your software other than the one the modem is physically connected to—compare the settings in your software to the physical connection.
Chapter 7 – Troubleshooting • If the modem reports NO ANSWER, the other system has failed to go off-hook, or you might have dialed a wrong number. Check the number. • If the modem reports NO CARRIER, the phone was answered at the other end, but no connection was made. You might have dialed a wrong number, and a person answered instead of a computer, or you might have dialed the correct number but the other computer or software was turned off or faulty.
Chapter 7 – Troubleshooting Data Is Being Lost • If you are using data compression and a high speed serial port, set the serial port baud rate to two to six times the data rate. • • Make sure the flow control method you selected in software matches the method selected in the modem. Try entering the I11 command or the &V command in command mode to display information about the last connection, making a screen print of the connection statistics, and checking for parameters that might be unacceptable.
Appendix A – Technical Specifications Appendix A – Technical Specifications The MT5634ZBA-Series modem meets the following specifications: Trade Name MultiModem ZBA Model Number MT5634ZBA Build Number MT5634ZBA, MT5634ZBA-Global, MT5634ZBA–V92, MT5634ZBA-V–V92 Server-to-Client Data Rates 56K speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions) Client-to-Server Data Rates Up to 48Kbps when accessing a V.
Appendix A – Technical Specifications Receiver Sensitivity -43 dBm under worst-case conditions AGC Dynamic Range 43 dB Interface TIA/EIA RS-232C/ITU-T V.24/V.28 Connectors DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack Cables Country-specific telephone; power cables; serial cable Note: Any cables connected to the computer should be shielded to reduce interference. Diagnostics Power-on self test, local analog loop, local digital loop, remote digital loop.
Appendix B – Upgrading the Modem’s Firmware Appendix B – Upgrading the Modem’s Firmware Your modem is controlled by semi-permanent software, called firmware, which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However, it can be changed by either the manufacturer or the user as bugs are fixed or new features are added.
Appendix B – Upgrading the Modem’s Firmware Step 3: Download the Upgrade File 1. 2. 3. If you are not already at the MultiModem ZBA Firmware page of the Multi-Tech Web site, follow the procedure in “Step 2: Identify the Current Firmware.” Download the upgrade file for your modem by clicking its name, and save the file in a temporary folder on your hard disk. In the same section of the Web page, click the Flash Wizard utility for your operating system to download it, and save it in the same folder.
Appendix C – Regulatory Compliance Appendix C – Regulatory Compliance FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Appendix C – Regulatory Compliance Canadian Limitations Notice Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence numbers of all the devices does not exceed 5. Notice: The Industry Canada label identifies certified equipment.
Appendix C – Regulatory Compliance New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Appendix D – Waste Electrical and Electronic Equipment Appendix D – Waste Electrical and Electronic Equipment WEEE (Waste Electrical and Electronic Equipment) Statement July, 2005 The WEEE directive places an obligation on EU-based manufacturers, distributors, and retailers to take-back electronics products at the end of their useful life.
Appendix E – Installing a Modem under Linux Appendix E – Installing a Modem under Linux This appendix explains how to install a modem on a computer operating under the Red Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operating systems should be similar. Briefly, in Linux, you do not need drivers for most standard external modems and most internal ISA bus modems. Programs in Linux commonly call upon the port, rather than the modem.
Appendix F – Connecting to a Cisco Router Appendix F – Connecting to a Cisco Router Connecting to a Cisco Router Console Port ® The console port on the Cisco IOS router is an asynchronous serial port configured as data communications equipment (DCE). For Cisco 1000, 1600, 2500, 2600, and 3600 series routers, the console port uses an RJ-45 connector. WARNING: Do not connect the modem to the Cisco router’s auxiliary port. This procedure and document apply only to the Cisco router’s console port.
Appendix F – Connecting to a Cisco Router Step 3: Console Port Final Setup Send the following command string to the modem connected to the console port of the Cisco router: AT%R1&W0 The %R1 command sets E0, Q1, &D0, &K0, $SB9600, and %S1, and the &W0 command stores the commands to memory. The %R1 command sets the following functions: E0 Turns command echo off Q1 Turns result codes off &D0 Ignores DTR from the DTE &K0 Selects no flow control $SB9600 Sets the serial baud rate to 9600 bps.
Appendix G – ROHS HT/TS Substance Concentration Appendix G – ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
Index Index A AT commands &D ........................................................................... 13 &F ............................................................................ 13 &W .................................................................... 13, 18 O 18 AT Commands ............................................................ 17 Autoanswer ................................................................. 26 C Call Waiting ................................................................
Index T Technical Specifications ............................................. 28 Telephone Connection .............................................................. 10 Testing the Modem ..................................................... 10 Self-Test .................................................................. 24 Troubleshooting .......................................................... 24 U Upgrading the Modem’s Firmware .............................
