Model MT3400ZLX Owner’s Manual
Owner’s Manual MultiMobileTM Model # MT3400ZLX P/N 82065101 This publication may not be reproduced, in whole or in part, without prior expressed written permission from MultiTech Systems, Inc. All rights reserved. Copyright © 1998 by Multi Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the content hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc.
Contents Chapter 1 - Introduction and Description About This Manual .................................................... 6 About This Product ................................................... 6 Specifications ........................................................... 7 PC Card Interface .............................................. 7 Dimensions ........................................................ 7 Weight ................................................................ 7 Power ......................
S-Registers (ATSn=x) ............................................. 26 Result Codes .......................................................... 31 Chapter 4 - Troubleshooting Introduction ............................................................. 33 No response to AT commands ........................ 33 The modem does not execute the command line ................................................................. 33 The modem does not give a response after an AT command was executed .....................
store on your disk drive ................................. 38 The text on the screen is not legible ............... 38 When using V.42bis or MNP5, some features are disabled ................................................... 38 When connecting to another modem, the modem reports a higher Connect baud rate that it is really using ...................................... 39 COM Port and IRQ Conflicts .................................. 39 Windows 95 .....................................................
MT3400ZLX Owner’s Manual Chapter 1 - Introduction and Description About This Manual This manual explains how to install and use your MT3400ZLX Fax/Modem card. This chapter offers an overview of the MT3400ZLX. It includes a product overview, specifications and features , systems requirements and ship kit contents.
1 - Introduction and Description Specifications PC Card Interface PCMCIA Type II Dimensions 3.37” X 2.128” X 0.197” (85.6 mm X 54 mm X 5 mm) Weight 1.225 oz. (35 g) Power +5V ±5%, @220mA Power Consumption Sleep Mode: 400mW (80 mA) Operating Mode: 750mW (150 mA) Cable and Connector one 15-pin detachable connector (to PC card) and one RJ-11 plug for modem PSTN connection Modem Characteristics V.34bis 33600bps, V.34 28800bps, V.32bis 14400bps V.
MT3400ZLX Owner’s Manual Features • • • • • • • • • • Compatible with most notebook, laptop and portable computers Compatible with Card and Socket Services Easy to install and use Card is hot swappable Supports popular Fax/Modem communication programs Multifunction CIS Concurrent, Low Power, and Sleep modes Auto-Sync protocol support POST and Loopback Tests Pulse/Tone and Adaptive Dialing System Requirements • • • • • An IBM compatible PC or notebook computer with 386SX or faster processor At least one
2 - Installation Quick Start Chapter 2 - Installation Quick Start Introduction This chapter describes how to install your MT3400ZLX and quick start in Windows 95 and WindowsNT environment. Proceed to the section that covers your computer’s operating system. Safety Warnings 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3.
MT3400ZLX Owner’s Manual Installing The MT3400ZLX Card 1. Insert the MT3400ZLX into the computer’s PCMCIA slot with the 68-pin connector facing the PCMCIA slot and the label facing up and slide the card into the slot. 2. Plug the 15 pin connector with the RJ-11 telephone cable into the 15 pin socket of the PC card; hardware installation is now complete. 3. Connect the MT3400ZLX to the telephone system using the RJ-11 (6-pin) plug. Figure 2-1.
2 - Installation Quick Start Working With Windows 95 Using Standard Modem Type (for 28.8K model) - No diskette is needed in this installation. 1. Choose Select from a list of alternate drivers in the New Hardware Found dialog box. 2. Select Standard Modem Types and Standard 28800 bps Modem in Select Device dialog box. 3. Click OK button. 4. Connect the MT3400ZLX interface cable and connect the RJ-11 plug to the telephone line outlet. 5. Restart Windows 95; your MT3400ZLX is now ready to go.
MT3400ZLX Owner’s Manual Using the .INF File in the Bundled Diskette 1. Turn on your computer. 2. Insert the MT3400ZLX card into a free PCMCIA slot, and make sure if it is firmly seated. Windows 95 displays the New Hardware Found dialog box. 3. In New Hardware Found dialog box, select Driver from disk provided by hardware manufacturer, and click OK. 4. Enter the path A:\, and insert the MT3400ZLX .INF file disk. Windows 95 will install the modem .INF file automatically. 5.
2 - Installation Quick Start Installing under Windows NT 4.0 There are also two ways to install the PCMCIA modem for Windows NT 4.0: using the Standard Modem Type, and using the .INF file in the bundled diskette. Using the Standard Modem Type (for 28,800 model) No .INF file is needed with this method. Proceed as follows: 1. Make sure the MT3400ZLX card is plugged into the PCMCIA slot. 2. Run Windows NT 4.0. 3. Double click the Modem icon in Control Panel. 4.
MT3400ZLX Owner’s Manual Using the .INF File in the Bundled Diskette The MODEMNT.INF make you more easy to identify what card is used in your Windows NT 4.0 system. Proceed as follows: 1. Make sure the PCMCIA card is plugged into the PCMCIA slot. 2. Run Windows NT 4.0. 3. Double click the Modem Icon in Control Panel. 4. In Install New Modem window, press Next button to detect the modem automatically. 5. Press Change button to change the modem type. 6. Press Have Disk... button. 7. Insert the .
3 - AT Commands, S-Registers and Result Codes Chapter 3 - AT Commands, S-Registers and Result Codes Introduction This chapter describes how to use MT3400ZLX AT commands, S-Registers and Result Codes. How To Use AT Commands Usually, your fax and data comm software controls the modem for you. However, you may also want to use the AT commands. These commands give you complete control over your modem.
MT3400ZLX Owner’s Manual For example, type: ATH0 to hang up the modem connection, or AT&K3 to enable bi-directional CTS/ RTS hardware flow control. Most of the AT commands can be entered in “strings” (i.e., on the same command line) without spaces between the individual commands. For example: AT&K3H0 As shown above, it is not necessary to put spaces between the commands. So, there are no spaces between AT, &K3, and H0.
3 - AT Commands, S-Registers and Result Codes Command Options Function & Description B1 Select Bell 212A for 1200 bps connection and Bell 103 for 300 bps B2 Deselect s V.23 reverse channel B3 Same as B2 B16 * Selects V.21 when the modem is at 300 bps. Selects Bell 103J when the modem is at 300 bps. Dn Dial command, beginning the dialing sequence. The string “n” (telephone number and modifiers) listed as follows is entered after the “D” command P Pulse dial.
MT3400ZLX Owner’s Manual Command Options Function & Description E0 Echo disabled E1* Echo enabled Hn Switch-hook control H0 Modem goes on-hook H1 Modem goes off-hook Mn Speaker control M0 Speaker always off M1 * Speaker on until carrier present M2 Speaker always on M3 Speaker off during dialing and on until carrier present Nn Select negotiate handshake N0 When originating or answering, handshake only at the communication rate specified by S37 register and “ATBn” and no fallback N1
3 - AT Commands, S-Registers and Result Codes Command Options Function & Description T Enable tone dialing Vn Result code form V0 Display result code in numeric form (see also the result code options table) V1 * Display result code in verbose form Wn Select extended result codes W0 * CONNECT result code reports DTE speed (see also the “Result Code Options Table”) W1 CONNECT result code reports DTE speed; enable the CARRIER, COMPRESSION, and PROTOCOL extended result code W2 CONNECT result c
MT3400ZLX Owner’s Manual AT& (Ampersand) Commands Command Options Function & Description &Bn Auto-retrain &B1 * Retrain on a poor received signal. Hang up if condition persists longer than the threshold set in S7 register &B2 Don’t hang up; do not retrain (tolerate any line) &Cn Data carrier detect option &C0 State of carrier from remote modem is ignored. RLSD (Receive Line Signal Detect) circuit is always on &C1 * State of carrier from remote modem is tracked.
3 - AT Commands, S-Registers and Result Codes Command Options Function & Description &K3 * Enable bi-directional hardware flow control (CTS/RTS) &K4 Enable bi-directional software flow control (XON/XOFF) AT& (Ampersand) Commands Command Options Function & Description &M0 * Async mode &Pn Dial Pulse make/break ratio &P0 * Make=39%, Break=61% for use in the United States, international version Make=33%, Break=67% for use in 10 pps, Japan version &P1 Make=33%, Break=67% for use in other countri
MT3400ZLX Owner’s Manual Command Options Function & Description &V0 View active file, stored profile #0 and stored phone numbers &Wn Store active profile &W0 Save active configuration as user profile #0 &W1 Save active configuration as user profile #1 AT& (Ampersand) Commands Command Options Function & Description &Yn Select stored profile on power-up &Y0 Recall user profile 0 on power-up &Zn=x Store telephone number n=0 to 3x= see also the dial modifier in ”ATDn” command.
3 - AT Commands, S-Registers and Result Codes Command Options Function & Description \G0 * Disable port flow control \G1 Set port flow control to XON/XOFF \Jn Constant DTE speed option \J0 * DCE and DTE rates are independent \J1 DTE rate adjusts to DCE connection rate after on-line \K=n Set break control In on-line data state with V.
MT3400ZLX Owner’s Manual Command Options Function & Description n=0 or 1 Empty the data buffers and send the break to the remote modem n=2 or 3 Send break to the remote modem immediately n=4 or 5 Send break to the remote modem in sequence with data.
3 - AT Commands, S-Registers and Result Codes Command Options Function & Description \Q3 RTS/CTS hardware flow control \Tn Set inactive timer n=0 * Disable inactive timer n=1 - 90 Enable inactive timer. Length in minutes \Vn Protocol result codes \V0 * Disable protocol result code (e.g. CONNECT 9600) \V1 Enable protocol result code (e.g.
MT3400ZLX Owner’s Manual S-Registers (ATSn=x) Certain modem parameters are stored in memory locations called S-Registers. Use the S command to read or alter the contents of S-Registers. S0= 0-255 S0 sets the number of the rings required before the modem automatically answers a call. Set “S0=0” to disable auto-answer mode. The factory default setting is 1. S1= 0-255 S1counts the incoming rings and stores the value to this register. The value of this register is incremented with each ring.
3 - AT Commands, S-Registers and Result Codes S4= 0-127 S4 holds the decimal value of the character recognized as a line feed (asynchronous operation only). The line feed control character is output after the carriage return control character, if verbose result codes are enabled. The factory default is 010. S5= 0-127 S5 holds the decimal value of the character recognized as a backspace (asynchronous operation only).
MT3400ZLX Owner’s Manual S9=1-255 S9 sets the time, in tenths of a second, that the carrier must be present before the modem considers it valid and turns on RLSD. The factory default is 000. S10=1-255 S10 sets the length of time, in tenths of a second, that the modem waits before hanging up after a loss of carrier. The factory default is 020. S11=50-255 S11 sets the DTMF duration and inter digit delay in mini-seconds, in DTMF touch tone dialing. The factory default is 095.
3 - AT Commands, S-Registers and Result Codes S30=0-90 S30 controls the Inactivity timer, which sets the length of time, in minutes, that the modem counts when there is no data flow in or out the DTE serial port. A connection is disengaged when the counter reaches the preset value. Setting to S30 =0 disables the inactivity timer. The factory default settings is 000. S37=Desired DCE speed (line speed). The factory default settings is 000.
MT3400ZLX Owner’s Manual S62 DTE rate status. The factory default is 000. 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 300 bps 600 bps 1200 bps 2400 bps 4800 bps 9600 bps 7200 bps 12000 bps 14400 bps 16800 bps 19200 bps 21600 bps 24000 bps 26400 bps 28800 bps 38400 bps 16 17 57600 bps 115200 bps S64 = 9-20 Transmitting power level adjustment (Japan version only) Range: -9 dBm to -20 dBm Default: -15 dBm 015 S72 selects DTE speed during data transfer. The factory default settings is 000.
3 - AT Commands, S-Registers and Result Codes Result Codes In Command mode, the MT3410ZLX can send information and status responses, or Result Codes, to your computer. Result Codes are used by communications programs and can also appear on your monitor. The form of the Result Code information displayed can be defined using the Qn, Vn, Wn and Xn commands.
MT3400ZLX Owner’s Manual Terse 86* 88 89 90 VerboseDescription CONNECT 16800 Connected at 16800 bps DELAYED Delay is in effect for the dialed number BLACKLISTED Dialed number is blacklisted BLACKLIST FULL Blacklist is full * EC is added to Result Codes when extended Result Codes option is enabled. EC is replaced by one of the following codes, depending on the type of error control: V42bis (V.42 error control [LAP-M] and V.42bis compression); V42 (V.
4 - Troubleshooting Chapter 4 - Troubleshooting Introduction This chapter provides general and specific problem solving steps. Below are a number of examples of Problems (In bold text), Causes (C:), and Solutions (S:). If your MT3400ZLX is not working properly, look up the problem and solution here; if unsuccessful, call Tech Support (see Chapter 5). At the end of this chapter are some specific steps for resolving IRQ and COM port conflicts.
MT3400ZLX Owner’s Manual The Modem Does Not Give a Response After an AT Command Was Executed C: The echo and/or responses may be turned off by the ATE0Q1 commands. Enable the AT&V1 to check Result Codes. S: Use ATE1Q0 then Enter to change them back. C: Make sure the modem is in Command Mode and not Data Mode when you type the AT command. The Modem Gives an ‘ERROR’ Response After an AT Command was Executed C: Make sure you did not type an invalid command.
4 - Troubleshooting The Software Does Not Control the Modem Properly or Can Not Detect the Modem S: C: S: Make sure the software has been set up correctly. Check the initialization string and dial string. Some TSRs (programs that stay in memory after they are loaded) may conflict with the communications software. Try starting your computer without loading any TSRs. The Characters on the Screen Are Doubled C: S: C: S: Both the modem and the software have the echo feature turned on.
MT3400ZLX Owner’s Manual The Modem Does Not Dial a Phone Number After Execution of AT Dial Command C: If you are using touch tone dialing on a phone line that requires pulse dialing, then it may not work. S: Use ATDT in place of ATDP. Communications Software Dials, but Fails C: Make sure the software dialing prefix is ATDT. C: Make sure the software and modem are set to the same COMx port. C: The modem may not have hung up the phone line since the last call.
4 - Troubleshooting The Modem Loses the Connection When in Use C: S: C: C: The remote modem may have locked up. Run the Remote Digital Loopback Test (&T4 command). The telephone switch may have disconnected your call. Your software may have turned off the DTR signal. The Modem Does Not Connect with Another Modem C: S: There may be a problem with the remote modem if you do not hear the high pitched tone from the remote modem. Run the Remote Digital Loopback Test (&T4 command).
MT3400ZLX Owner’s Manual After Downloading a File, the File Does Not Store on Your Disk Drive C: If both modems are using MNP or V.42 protocol, then flow control may not be enabled. S: Configure your software to use RTS/CTS flow control to cause your computer to pause long enough for the file to be stored to disk. The Text on the Screen Is Not Legible C: Your software settings may not match the settings of the remote device.
4 - Troubleshooting When Connecting to Another Modem, the Modem Reports a Higher Connect Baud Rate that it Is Really Using C: S: The modem defaults to report the modem-tocomputer baud rate when it responds with CONNECT. Go to Command mode with your communication program (like Telix) and type ATW2, then press Enter. This tells the modem to report the modem-to-modem baud rate instead.
MT3400ZLX Owner’s Manual Chapter 5 - Service This chapter begins with the terms of your modem’s warranty. Read carefully the next section, Tech Support, if you have questions or problems with your modem. It includes the technical support telephone numbers and an explanation of how to send in your modem should you require service. The final sections explain how to use our bulletin board service (BBS), and get support through CompuServe, the Internet and the Multi-Tech FaxBack System.
5 - Service MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS. On-line Warranty Registration To register your Multi-Tech product on-line, click on the following link: http://www.multitech.com/support/register.htm Software User License Agreement The MT3400ZLX software is licensed by Multi-Tech Systems, Inc. to the original end-user purchaser of the product, hereafter referred to as “licensee”.
MT3400ZLX Owner’s Manual The Software is furnished to the Licensee for execution and use on a single computer system only and may be copied (with the inclusion of the MultiTech Systems, Inc. copyright notice) only for use on that computer system. The Licensee hereby agrees not to provide or otherwise make available any portion of this software in any form to any third party without the prior express written approval of Multi-Tech Systems, Inc.
5 - Service Tech Support Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of your Multi-Tech modem, please call 1-800-972-2439. Please fill in the modem information form (below), and have it available when you call. If your modem requires service, the technical support specialist will guide you on how to send in your modem (see “Service”section).
MT3400ZLX Owner’s Manual Service If your tech support specialist decides that service is required, you may send your modem to our factory (freight prepaid). Return shipping charges will be paid by Multi-Tech Systems (with North America). Include the following with your modem: • • • • A description of the problem. Return billing and return shipping addresses. Contact name and phone number. Check or purchase order number for payment if the modem is out of warranty.
5 - Service About the Multi-Tech BBS Multi-Tech Systems maintains a bulletin board system (BBS) for its customers. The information available via the BBS includes new product information, product upgrade data, problem-solving tips, and a message service you can use to request additional information. The phone number for the Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (USA and Canada).
MT3400ZLX Owner’s Manual 5. Files Menu: From the Main Menu, type F to display the Files Menu. If you want a list of directories, type L (list directory) and then type L again for a list of all directories. If you do not type the second L, you will list all of the files on the BBS. At the list of directories, select the number of the directory required. A list of files and a description for each of the files will be displayed. Select a file that you would like to download.
5 - Service About the Multi-Tech Fax-Back System Multi-Tech’s fax-back system provides 24-hour access to sales/marketing and technical literature. Dial (612) 717-5888, follow the voice prompts, and enter the document number for either the “Sales and Marketing” catalog or the “Technical Support” catalog of available documents. For convenience, have your fax number handy: _________________________.
MT3400ZLX Owner’s Manual Appendix A - Specifications Data: • • • • • V.34bis 33.6K bps, V.34 28.8K bps, V.32bis 14.4K bps AT Command Set Compatible V.42bis & MNP 5 Data Compression V.42 & MNP 2-4 Error Correction Enhanced Throughput Cellular (ETC) protocol for mobile cellular connection Fax: • • • • • • • • G3, V.17 14.4K bps, V.29 9.6K bps, V.27ter 2.
Appendices Appendix B - Selecting Hardware Settings When installing a card in an IBM PC compatible computer, it is important to choose settings, for that card, that do not conflict with any other cards in the computer. What follows are some of the settings that other cards in your computer may already be using. Your goal is to choose an Interrupt (IRQ) and a COM port for your modem that does not interfere with anything in your computer.
MT3400ZLX Owner’s Manual IRQ What cards/ports may be using it 4 Computer’s COM1:, COM3:, COM5:, COM7:, Network card, hand scanner, bus mouse, or a sound card. 5 Computer’s LPT2:, Network card, MFM Hard drive controller, MIDI card, VGA, SCSI hard drive controller, hand scanner, bus mouse, or a sound card. 6 Floppy disk drive controller, Network card, or a sound card. (not a possible choice). 7 Computer’s LPT1:, Network card, hand scanner, MIDI card, or a sound card. 8 Computer’s clock.
Appendices Appendix C - Regulatory Agency Information FCC Regulatory Statements Consumer Instructions 1. This equipment complies with part 68 of the Federal Communications Commission Rules. On the outside surface of this equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN). If requested, this information must be provided to the telephone company. 2.
MT3400ZLX Owner’s Manual 5. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. 6.
Appendices Manufacturer: Trade Name: Model Number: FCC Registration #: Ringer Equivalence: Modular Jack (USOC): Service Center in USA: Multi-Tech Systems, Inc. MultiMobile MT3400ZLX 503TAI-30556-PT-E 0.6B RJ11C or RJ11W (single line) Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, MN 55112 Phone: (612) 785-3500 Fax: (612) 785-9874 NOTE: This equipment has been tested and found to be comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.
MT3400ZLX Owner’s Manual This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference. (2) This device must accept any interference that may cause undesired operation. Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Appendices Notice: The Industry Canada label identifies certificated equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Industry Canada does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
MT3400ZLX Owner’s Manual Index Symbols .INF File ...................................................... 12, 14 .INF file .............................................................. 12 A About This Manual .............................................. 6 About This Product .............................................. 6 Ampersand Commands ....................... 20, 21, 22 AT Commands, S-Registers and Result Codes 15 auto-answer ................................................
Index D Data Specifications ............................................ 48 Desired DCE speed ........................................... 29 Dimensions .......................................................... 7 DTE speed ......................................................... 30 DTMF duration and inter digit delay ................. 28 DTR .................................................................... 28 E ‘ERROR’ response ............................................ 34 errors ...................
MT3400ZLX Owner’s Manual M Modem Characteristics ........................................ 7 modem connection problem .............................. 36 modem does not connect .................................. 37 modem does not give a response after an AT command ......................................................... 34 modem loses connection .................................. 37 modem speaker control ..................................... 36 Multi-Tech BBS ................................................
Index T Technical support ......................... 43, 44, 45, 46 Terse/Verbose .................................................... 31 Transmitting power level adjustment ................ 30 Troubleshooting ................................................. 33 V V.42bis/MNP5 .................................................... 38 W Warranty ..................................................... 40, 44 Weight .................................................................. 7 Windows 95 .................
