Owner`s manual

43
5 - Service
Tech Support
Multi-Tech has an excellent staff of technical support
personnel available to help you get the most out of
your Multi-Tech product. If you have any questions
about the operation of your Multi-Tech modem,
please call 1-800-972-2439. Please fill in the
modem information form (below), and have it
available when you call. If your modem requires
service, the technical support specialist will guide
you on how to send in your modem (see
“Service”section).
Recording Modem Information
Please fill in the following information on your Multi-
Tech modem. This will help Tech Support in
answering your questions. (The same information is
requested on the warranty registration card.)
Modem model # ___________________________
Modem serial#____________________________
Modem firmware version # ___________________
Software name ____________________________
Software version # _________________________
The modem model number and serial number are
printed on a label on the bottom of your modem.
The software version numbers are printed on the
diskette labels. You can also find the software
version numbers by selecting Help >> About... from
the software menu bars. Enter the ATI1 command to
display the modem firmware version number. Before
calling Tech Support, please check your cables to
ensure they are connected properly; then note the
status of your modem including status indicators,
screen messages, diagnostic test results, problems
with a specific application, etc.