MultiModem® GPRS USB Wireless Modem MTCBA-G-U-F4 User Guide
Copyright and Technical Support MultiModem® GPRS USB Wireless Modem User Guide Model MTCBA-G-U-F4 S000444D, Revision D Copyright This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2008-2011 by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc.
Contents Contents Chapter 1 – Product Description and Specifications ................................................................. 5 Product Description ................................................................................................................................ 5 Features .................................................................................................................................................... 5 Safety ........................................................
Contents Band Options Overview ............................................................................................................................. 27 Changing the GPRS Band ........................................................................................................................27 Determining the Phone Number for the Wireless Modem ................................................................27 Examples of Useful AT Commands ........................................................
Chapter 1 – Product Description and Specifications Product Description The Multi-Tech MultiModem GPRS is an external data/fax/voice wireless modem with a USB interface. It supports mobile originated short message service (SMS) and mobile-terminated SMS. Designed for global use, it offers standards-based quad-band GSM/GPRS Class 10 performance. This ready-to-deploy, standalone modem allows developers to add wireless communication to products with a minimum of development time and expense.
Chapter 1 – Product Description and Specifications Safety General Safety The modem is designed for and intended to be used in fixed and mobile applications. “Fixed” means that the device is physically secured at one location and is not able to be easily moved to another location. “Mobile” means that the device is designed to be used in other than fixed locations.
Chapter 1 – Product Description and Specifications Maintaining the Modem Treat your wireless MultiModem with care. The suggestions below will help you enjoy this product for many years. ● Do not expose the wireless MultiModem to any extreme environment where the temperature is above 50ºC or humidity is above 90% noncondensing. ● Do not attempt to disassemble the wireless MultiModem. There are no user serviceable parts inside.
Chapter 1 – Product Description and Specifications General Specifications General Specifications 4.3" L x 2.4" W x 0.94" H; 4.2 oz. (11 cm x 6.1 cm x 2.
Chapter 1 – Product Description and Specifications RF Specifications GSM 850 EGSM 900 GSM 1800 GSM 1900 Frequency RX 869 to 894 MHz 925 to 960 MHz 1805 to 1800 MHz 1930 to 1990 MHz Frequency TX 824 to 849 MHz 880 to 915 MHz 1710 to 1785 MHz 1850 to 1910 MHz RF Power Stand 2W at 12.5% duty cycle 2W at 12.5% duty cycle 1W at 12.5% duty cycle 1W at 12.
Chapter 1 – Product Description and Specifications LED Interface TD RD CD LS TR PWR Transmit Data. Lit when modem is transmitting data. Receive Data. Lit when modem is receiving data. Carrier Detect. Lit when data connection has been established. Line Status. Continuous “on” state indicates that the wireless modem is not registered on the network. Flashing state indicates registration on network. Off state. Modem is off (not ready) or in download mode. Terminal Ready.
Chapter 2 – Activation and Installation Activating Your Wireless Account Some Multi-Tech cellular modems have been pre-configured to operate on a specific cellular network, such as Sprint and Verizon Wireless. However, before you can begin to use the modem, you must set up a cellular data account with your cellular network provider. Refer to Multi-Tech’s Cellular Activation website http://www.multitech.com/activation.go for information on activating your cellular modem.
Chapter 2 – Activation and Installation Connecting Phone Handset (Optional) If you intend to use a phone handset, connect it to the MultiModem now. Attaching the Modem to a Flat Surface (Optional) To mount the wireless MultiModem: 1. Obtain mounting screws (two are needed) that are appropriate for the surface on which you will mount the MultiModem. For example, one might use two 6-32 self-tapping screws 5/8” in length to mount the unit in a truck to the wall of the cab behind the passenger’s seat. 2.
Chapter 2 – Activation and Installation Installing Modem Drivers This section describes how to install modem drivers. The wireless MultiModem is compatible with Windows Operating Systems Vista/XP/2003/2000 and Linux. Obtaining Windows Drivers You must install the wireless MultiModem USB driver in your computer’s program directory. You can download the Windows USB drivers from the website: www.multitech.com/setup/product.
Chapter 2 – Activation and Installation 3. Click Locate and install driver software (recommended). A Windows installation wizard guides you through the process of installing the driver. 4. On the next Wizard screen, click I don’t have the disc. Show me other options. 5. Select Browse my computer for driver software (advanced). 14 Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 6. At the Browse for driver software on your computer wizard screen, click Browse. 7. Browse to the Drivers folder on your computer where you stored the driver you downloaded. Then select one of the following: ● If installing on a 32-bit operating system, select the location of the Vista32 driver. ● If installing on a Vista 64-bit operating system, select the location of the Vista64 driver. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 8. Click Next. 9. Windows can’t verify the publisher of this driver software dialog box opens. 10. Select Install this driver software anyway. 16 Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 11. The Installing driver software… wizard screen appears. 12. A window appears telling you that the software has been successfully installed. 13. Click Close. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation Installing the Modem Driver To install the modem driver: 1. The Found New Hardware – MultiTech GSM Modem window appears. 2. Click I don’t have the disc. Show me other options. Click Next. 3. Click Browse my computer for driver software (advanced). 4. The dialog box “Windows can’t verify the publisher of this driver software” appears. 18 Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 5. Select Install this driver software anyway. The Installing driver software progress window appears. 6. The software for this device has been successfully installed window appears. Windows has finished installing the driver software for this device: Multi-Tech Systems USB GSM_GPRS wireless Modem 7. Click Close. The installation of drivers is now complete. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation Installing the Drivers in Windows Server 2008, XP, 2003 This section describes how to install drivers for the operating systems Windows Server 2008, XP and 2003. You need to install both a USB driver and a modem driver. Installing the USB driver To install the USB driver: 1. Connect the USB cable between the MultiModem and the PC. 2.
Chapter 2 – Activation and Installation 5. The wizard screen Please choose your search and installation options opens. Ensure that only checkbox that is selected is Include this location in the search. 6. Browse to the Drivers folder on your computer where you stored the driver you downloaded. Then select one of the following: 7. ● If installing on a 32-bit operating system, select the location of the Vista32 driver.
Chapter 2 – Activation and Installation 8. Please wait while the wizard searches for the GSM Modem. This window only appears briefly. 9. Please select the best match for your hardware for the list below. 10. Click Next. 11. A Windows Logo Testing window appears. 22 Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 12. At the Completing the Found New Hardware Wizard – GSM Device window. Click Finish. Installation of the USB driver is now complete. Installing the Modem Driver 1. If the Welcome to the Found New Hardware Wizard window asking – Can Windows connect to Windows update to search for software? appears again. 2. Select No, not this time and then click Next. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 3. The Found New Hardware Wizard window appears for the MultiTech GSM Modem. 4. Select the Install from a list or specific location (Advanced) radio button. Then click Next. The Please choose your search and installation options window appears. 5. 24 Select the Include this location in the search is selected check box. Click Browse. Multi-Tech Systems, Inc.
Chapter 2 – Activation and Installation 6. Browse to the Drivers folder on your computer where you stored the driver you downloaded. Then select one of the following: ● If installing on a 32-bit operating system, select the location of the Vista32 driver. ● If installing on a Vista 64-bit operating system, select the location of the Vista64 driver. 7. Click Next. The Please wait while the wizard searches for the GSM Modem message appears. 8.
Chapter 2 – Activation and Installation 9. The final Windows Logo Testing window may appear depending on operating system settings. This window pertains to the creation of a modem entity in the operating system that accommodates the wireless USB MultiModem. 10. Click Continue Anyway. The Completing the Found New Hardware Wizard window appears. 11. Click Finish. With the modem .inf file successfully installed, the entire software installation procedure for the MultiModem is complete.
Chapter 3 – Using Your Wireless Modem Changing the GPRS Band All MultiModem GPRS-F4 wireless modems support quad band (850/1900/900/1800 MHz). In reality, they operate like dual, dual-band modems. In other words, they can be configured for 850/1900 or 900/1800 MHz. They do not automatically seek the local area frequency. Band Options Overview The GPRS-F4 wireless modems can be ordered with a default band of 850/1900 MHz or 900/1800 MHz.
Chapter 3 – Using Your Wireless Modem Examples of Useful AT Commands Using HyperTerminal In order to verify signal strength and roaming status, you must use a terminal application such as HyperTerminal. To open this program in Windows XP, go to Start > All Programs > Accessories > Communications > HyperTerminal. Other Windows operating systems have similar paths to HyperTerminal. See your system’s online Help if you cannot find it.
Chapter 3 – Using Your Wireless Modem Establishing a Voice Call To establish a voice call: 1. Enter PIN code, if your wireless provider requires one. a. Type AT+CPIN=1234 b. Responses include: OK (PIN Code accepted) +CME ERROR : 16 (Incorrect PIN Code) +CME ERROR : 3 (PIN already entered [with +CMEE : 1 mode]) 2. Initiate a voice call. a. Type ATD1234; (Note: Don’t forget the semicolon “;” at the end. This stands for voice calls) b.
Chapter 3 – Using Your Wireless Modem Establishing a Circuit-Switched Data (CSD) Connection A Circuit-Switched Data Connection (CDC) makes the wireless modem work similar to a regular analog modem. You must have CSD service in order to make a CSD call. Note: Your cellular provider charges airtime usage for these connections. 1. To establish a Connection: a. Open HyperTerminal or a terminal application. b.
Chapter 3 – Using Your Wireless Modem Using Short Message Services (SMS) Sending a Short Message to a Specified Number 1. Type AT+CMGS="8585551212" 2. Then type your message: Please call me soon. 3. The modem may respond with +CMGS: OK Writing a Message to Memory You can store a message to send it at a later date. 1. Type AT+CMGW="8585551212" 2. Type the message. 3.
Chapter 3 – Using Your Wireless Modem 3 Delete all READ, SENT, and UNSENT messages. 4 Delete ALL messages. If you want to delete one message at a time, do not enter a value for n. The modem will respond OK. 2. Note: The x represents an index location. The n stands for the type of messages to delete.
Chapter 3 – Using Your Wireless Modem TEST1 OK at+cmgd=1 (delete message that is stored in location 1) OK Receive Example 2: Receive SMS message in text mode by directly routing the received message to the TE through the serial port using Phase 2: at+cmgf=1 (set to text mode) OK at+csms=0 (set to Phase 2) +CSMS: 1,1,1 OK at+cnmi=2,2,0,0,0 (set to receive SMS and route directly to TE) OK +CMT: "+17632273726",,"06/03/17,13:59:18+00" (message received and directly routed to TE) TEST2 Receive Example 3: Receiv
Chapter 3 – Using Your Wireless Modem Setting up Internet Access You can setup Internet access in Windows Dial-Up Networking (DUN) of the computer that the wireless modem is serving. Setup procedures vary according to the type of wireless service provider used. To access Dial-Up Networking on your PC, from the Start button, select Settings > Network Connections. ● For GSM-without-GPRS, a circuit-switched data connection is used. The user can set up DUN to make a conventional V.
Chapter 3 – Using Your Wireless Modem Setting the Access Point Name (APN) So that your GPRS wireless modem can connect to your provider’s network, you must tell the modem the Access Point Name (APN) to which it will connect. The APN is a server name that your account is setup on with your provider. Your provider gives you the APN. Well-known APNs include: ● AT&T: PROXY, or INTERNET, or PUBLIC ● T-Mobile: INTERNET2.VOICESTREAM.COM, or INTERNET3.VOICESTREAM.COM, or WAP.VOICESTREAM.
Chapter 3 – Using Your Wireless Modem Creating Your Dial-Up Connection in Windows Vista, XP, 2003, and 2000 1. From the Start button, select Control Panel. 2. In the Control Panel, double-click Network Connections. The Network Connections window opens. 3. In the Network Tasks group, select Create a new connection. 4. The New Connection Wizard opens. The wizard helps you setup your Internet connection. Click Next. 5.
Chapter 4 – Troubleshooting and Frequently Asked Questions Troubleshooting Examples Before calling the Multi-Tech Technical Support, check the following connections: ● The right antenna is connected to the modem ● The serial cable connection is correct ● The power is connected correctly and the power lights on the modem are on ● Verify your signal strength ● Verify your network registration ● Use the following situation examples to troubleshoot the modem not answering and the modem returning a No
Chapter 4 – Troubleshooting and Frequently Asked Questions Situation B: The modem always returns «No carrier» when trying to originate a call Solutions for “no carrier” message If the modem returns … Then ask … Action no carrier Is the selected bearer type (esp. for data supported by the called party? communicatio n) Is the selected bearer type supported by the network? Type AT+CEER to view the extended error code (see “Error Results Codes" in the AT Command guide).
Chapter 4 - Troubleshooting and Frequently Asked Questions Frequently Asked Questions Which providers can I use? ● Two major providers are T-Mobile and AT&T. Does this modem support High-Speed Circuit-Switched Data (HSCSD)? ● No, our GSM/GPRS modems do not support HSCSD. ● The modem is answering, but seems to not be doing anything? ● The modem is answering in voice mode. ● If you are trying to make a data call, make sure the account has CSD service.
Chapter 4 – Troubleshooting and Frequently Asked Questions I am trying to make a GPRS connection using a Windows dial-up session. It connects and then immediately disconnects. ● Make sure the APN is configured in the modem correctly (The APN is provided by the provider). ● Check the APN with ‘AT+CGDCONT?’ To make sure it is correct.
Appendix A - Environmental Information Waste Electrical and Electronic Equipment (WEEE) The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and importers to take-back electronics products at the end of their useful life. A sister Directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase.
Appendix A - Environmental Information Substances of Very High Concern (SVHC): Per the candidate list of Substances of Very high Concern (SVHC) published October 28, 2008 we have reviewed these substances and certify the Multi-Tech Systems, Inc. products are compliant per the EU “REACH” requirements of less than 0.1% (w/w) for each substance. If new SVHC candidates are published by the European Chemicals Agency, and relevant substances have been confirmed, that exceeds greater than 0.
Appendix A - Environmental Information China ROHS 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems Inc.
