User's Manual

Chapter5–Troubleshooting
30 Multi‐TechSystems,Inc.MT9234ZBA‐USBUserGuide
● Youmighthavehadapoorconnectionbecauseoflineconditionsortheproblemmighthaveoriginatedon
theotherendoftheline.Tryagain.
● Ifyouwereonlinewithanonlineservice,itmighthavehunguponyoubecauseoflackofactivityonyourpart
orbecauseyouexceededyourtimelimitfortheday.Tryagain.
ModemCannotConnectWhenAnswering
● Autoanswermightbedisabled.Turnonautoanswerinyourdatacommunicationsprogramorsendthe
commandATS0=1(ATS0=2ifyouhaveCallerIDservice)tomakesureyourmodeminterminalmode.
ModemDoesn’tWorkwithCallerID
● CallerIDinformationistransmittedbetweenthefirstandsecondrings,soifautoansweristurnedoff(S0=0)
orifthemodemissettoanswerafteronlyonering(S0=1),themodemdoesnotreceiveCallerIDinformation.
Checkyourinitializationstring,andifnecessarychangeittosetth
emodemtoanswerafterthesecond ring
(S0=2).
● MakesurethatyouhaveCallerIDservicefromyourtelephonecompany.
FaxandDataSoftwareCan’tRunattheSameTime
● Communicationsdevicescanbeaccessedbyonlyoneapplicationatatime.InWindows2003andhigher,you
canhavedataandfaxcommunicationapplicationsopenatthesametime,buttheycannotusethesame
modematthesametime.