Frequently Asked Questions

FAQs
CLOCKY
1. Help! My Clocky doesn't move.
Make sure you press the 'wheels on' button which is the left button located on Clocky's face. An icon will appear on the screen indicating
that the wheels have been turned on.
Note that Clocky will not move until a minute after the snooze button has been pressed. This may be changed by pressing the 'a' button
two times rapidly and then pressing the 'm' button to customize your Clocky's snooze time.
2. My Clocky Still Won't Move
First, make sure the batteries are inserted with the correct polarity. Clocky's polarity is different from other devices. You may try removing
and re-inserting the batteries.
Second, try pressing the 'a' and 't' buttons on the top simultaneously to operate the test mode. If your Clocky is functioning properly the
display would be on and the wheels will start to move.
If you still need assistance, contact us.
3. I've lost my manual. Where can I get another?
You can download the Clocky manual from the Clocky product page.
4. How long is your warranty?
We offer a standard 90 day return warranty for product that is determined to be defective. We will happily refund or replace your item at
no additional charge.
5. How loud is Clocky?
Our Clockies have a very loud alarm clock. The reading is 83 db at 1 meter and 100 db at 85 mm. We hope this helps.
6. Can I reduce Clocky's volume?
There are no volume controls on Clocky, however, you may try placing a small piece of tape over the back speaker to reduce the
volume. Other customers have tried and have reported great results.
7. My Clocky's wheels appear loose.
Your Clocky is not defective. The wheels are engineered to stay a little loose. This helps with the impact to the ground. We hope this
helps.
8. The Clocky I purchased is for a Gift and I don't want any pricing on the box.
The packing list inside each package serves as a gift receipt. It includes the order #, order date, ship date etc. but does not indicate a
price.
9. I'd like to return my product
If your product was purchased from our site within the last 15 days, we can issue an RMA to return your item. Please note that a 15%
restocking fee applies. You can view our policies in fullhere.
If your product was purchased through another retailer, please contact that retailer to learn about their return policies as they might differ
from ours. If you still need assistance, contact us.
10. I purchased my product through Ebay and it's not working.
Unfortunately, we do not warrant products purchased from unauthorized resellers and there are no Nanda Home authorized re-sellers on
eBay at the moment. Many of the Clockies seen on eBay are knockoffs of low quality.
11. How do I switch between the 12 and 24 hour clock?
Simply press and hold the 't' button until the clock changes. It is best to be in a PM hour so you can see when the clock has switched its
format.