User Manual

Table Of Contents
struments applications when showing the details for an application within the Overview page of
the Service Center. Updates are available on the Update page in Service Center or on our web-
site under:
http://www.native-instruments.com/updates
15.2 Getting Help
If you are experiencing problems related to your Native Instruments product that the supplied
documentation does not cover, there are several ways of getting help!
The links in the following sections can also be reached from the Service Center application:
Open the Service Center application and click on the Support button in the upper-right cor-
ner.
15.2.1 Knowledge Base
The Online Knowledge Base gathers useful information about your Native Instruments product
and can be of great help to solve possible issues you may encounter. You can reach the Knowl-
edge Base via:
www.native-instruments.com/knowledge
You can also access the Knowledge Base directly from MASCHINE by selecting Visit Online
Knowledge Base from the Help menu in the Application Menu Bar or from the Help submenu
in the MASCHINE menu.
15.2.2 Technical Support
If no Knowledge Base entry matches your problem, or if the matching entry does not solve the
problem, you can use the Online Support Form to contact the Technical Support team of Na-
tive Instruments. The Online Support Form will ask you to enter information about your hard-
ware and software setup. This information is essential for our Support team to be able to pro-
vide you with quality assistance. You can reach the Online Support via:
www.native-instruments.com/suppform
Troubleshooting – Getting Help
Getting Help
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