The specifications and information regarding the products in this manual are subject to change without notice. All statements, information, and recommendations in this manual are believed to be accurate but are presented without warranty of any kind, express or implied. Users must take full responsibility for their application of any products.
· Turn the television or radio antenna until the interference stops. · Move the equipment to one side or the other of the television or radio. · Move the equipment farther away from the television or radio. · Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television or radio are on circuits controlled by different circuit breakers or fuses.
Max 410/420/430 User’s Guide Table of Contents 1 WELCOME......................................................................................1 OVERVIEW .........................................................................................1 PRODUCT FEATURES ..........................................................................1 NEW FEATURES AND FUNCTIONALITY ...................................................3 PACKAGE CONTENTS ........................................................................
Max 410/420/430 User’s Guide Entering a Netmask Address from a Telephone Keypad (Max 420/430) .................................................................................23 Re-enabling DHCP from a Telephone Keypad (Max 420/430) ...............................................................................................24 Entering Static IP Addresses via HyperTerminal (Max 410)...25 Turning DHCP On (or Off) from HyperTerminal .....................25 Entering an IP Address ...........................
Max 410/420/430 User’s Guide OTHER W EB MANAGER FUNCTIONS ...................................................64 Load Default Config ...................................................................64 Show Log Messages .................................................................65 Restart System ..........................................................................65 Upgrading the System Software ................................................65 Preparing for the Upgrade.........................
Max 410/420/430 User’s Guide – Chapter 1 11 Welcome Overview Congratulations on purchasing the Max 410/420/430! The Max 410/420/430 is a Voice over Internet Protocol (VoIP) device that allows you to make multiple outgoing calls over the Internet using a single Ethernet Local Area Network (LAN) connection. The Max 410/420/430 works like a gateway to convert the analog signal from your telephones to Voice over Internet Protocol (VoIP).
Max 410/420/430 User’s Guide – Chapter 1 Exchange (PBX), Automatic Public Branch Exchange (APBX), or Key Phone System (KPS) systems. They are used to place outgoing calls over the Internet and to receive incoming calls from other devices. FXO (Foreign EXchange Office) ports connect to the analog line card on a PBX, APBX, or KPS, or to an analog phone jack, to provide connectivity to the Max from phones both inside and outside of the PBX system.
Max 410/420/430 User’s Guide – Chapter 1 Account Balance Announcement by Port – The Max 410, 420, and 430 have a Web configurable toggle switch that enables the IVR to announce the account balance or minutes remaining on the port that the call is going over. Greeting Message - A greeting message will play prior to the dialed call being sent to the call servers.
Max 410/420/430 User’s Guide – Chapter 1 Inbound Allow List – The Inbound Allow List feature for FXO ports allows the user to specify the allowable inbound numbers that can make use of the port for outbound calls. Class of Service – The new Class of Service feature sets the call authorization classes for restricting outbound calls. Users cannot make a call to the restricted numbers that are in both his/her own class and a higher class.
Max 410/420/430 User’s Guide – Chapter 1 Package Contents You should find the following contents in your Max 410, 420, or 430 package: Max 410, 420, or 430 device Power adapter 100-250V AC input 0.5A +5V DC output 3.
Max 410/420/430 User’s Guide – Chapter 1 Hardware Requirements To use the Max 410, 420, or 430, you will need: A Max 410, 420, or 430 unit and power cord. A Local Area Network (LAN) with a broadband connection, which must not have proxy server caching. If your LAN uses static addresses you will also need: an IP address, netmask, and gateway address for the Max (all available from your Network Administrator).
Max 410/420/430 User’s Guide – Chapter 1 A Hardware Installation Guide describing hardware installation, cabling, and safetyrelated issues. A User Guide outlining how to install, configure, and use the Max. NOTE: This Net2Phone User’s Guide, marked with the latest version number, supersedes the User Guide included in the manual shipped with the device.. A Command Reference Guide describing advanced configuration of the Max 410/420/430 through a serial connection.
Max 410/420/430 User’s Guide – Chapter 1 FOR INFORMATION ON… GO TO… IVR Configuration Chapter 5, Using the Max Web Manager Upgrading the Firmware Chapter 5, Using the Max Web Manager Max-to-Max Calling Chapter 6, Placing Calls Troubleshooting Chapter 7, Appendices Technical Support Chapter 7, Appendices Symbols Throughout the user’s guide, you will see information highlighted for you with the following fun symbol icons: SYMBOL REPRESENTS Chapter Description Note Tip Important 8
Max 410/420/430 User’s Guide – Chapter 2 22 Getting Started Overview To start using your Max 410, 420, or 430, you simply have to: 1. Install the Max 410/420/430 unit in its location and connect the cabling. 2. Configure the LAN settings on the Max 410/420/430 so that it communicates with your LAN. 3. Log in to the Max 410/420/430 Web Manager. 4. Finish configuring your FXS ports via the Web Manager. 5. Test your installation by making an Internet telephone call.
Max 410/420/430 User’s Guide – Chapter 2 Locating Your FXS and/or FXO Ports You need to be able to identify the Max’s physical port numbers before you can begin configuring its LAN settings. The RJ-11 sockets are visible on the Max’s rear panel. Figure 1, below, shows the rear panel of a Max with 4 ports. Physical Port Numbering Figure 1 illustrates the physical port numbering on the Max 410/420/430’s rear panel for a unit with 4 ports installed.
Max 410/420/430 User’s Guide – Chapter 2 for proper air circulation. Do not place objects in excess of 20 pounds on top of the unit. IMPORTANT: Please refer to the Max 410/420/430 Hardware Installation Guide and observe the safety precautions listed. 2. Connect an analog telephone to any one of the FXS ports. (Max-420).
Max 410/420/430 User’s Guide – Chapter 2 Connecting the Max to a PBX The following images illustrate the connections necessary when connecting the Max 410, 420, or 430 to a PBX.
Max 410/420/430 User’s Guide – Chapter 2 Connecting the Max 420’s FXS Ports to a PBX Figure 3 – Max 420 Connections to a PBX LEGEND: SLIC/SLIB: Subscriber Line Interface Card/Board SLT: Single Line Terminal or Telephone (analog telephone) Trunk or CO Line: Line from Central Office switch 13
Max 410/420/430 User’s Guide – Chapter 2 Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX Figure 4 – Max 430 Connections to a PBX When you have finished connecting the Max’s FXS and FXO ports as illustrated in one of the images above, plug the unit into a power outlet and turn it on. Your Max 410/420/430 hardware setup is now complete. The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager.
Max 410/420/430 User’s Guide – Chapter 2 Connecting the Max 420/430’s FXS Ports to a Fax Machine Connecting your Max 420 or 430 to a fax machine is as simple as connecting the fax machine’s RJ-11 cable to an FXS port on the Max 420 or 430. To place a fax call, just use the fax machine as usual: dial the desired number and then send the fax. NOTE: The Max 410 will not work with a fax machine because it has no FXS ports, only FXO ports.
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Max 410/420/430 User’s Guide – Chapter 3 3 3 Connecting the Max 410/420/430 to a LAN Whether your LAN uses DHCP or static addresses, you can set the Max 410/420/430’s LAN configuration in either of two ways: via a touch-tone keypad, or through a serial connection via the HyperTerminal terminal-emulator application. This section explains how to set the Max 410/420/430’s LAN configuration using either method.
Max 410/420/430 User’s Guide – Chapter 3 Therefore, if your LAN uses DHCP, the Max 410/420/430’s IP address parameters were configured automatically when you connected it to the LAN. In this case, you only need to know the IP address that was assigned to the unit by the LAN before you can browse the Max Web Manager, Max 410/420/430’s Web-based configuration system. If your LAN is using DHCP, configuring the Max 410/420/430 will entail the following steps: 1.
Max 410/420/430 User’s Guide – Chapter 3 Connecting to the Max 410 through a Serial Cable This section explains how to connect to the Max and obtain its DHCP IP address. The remaining configuration tasks can then be completed more easily via the Max Web Manager. NOTE: For the Max 410 units, LAN settings can only be configured using this method.
Max 410/420/430 User’s Guide – Chapter 3 4. Power-on the Max, then press the Enter key. The boot messages are displayed, followed by the command prompt n2p:>. NOTE: n2p is the default system name with which the unit is shipped. This can be replaced by a system name you select, such as MY_Max:>. To change the system name, see System Information and Commands on page 49 in this Guide. 5. Press the Enter key. The Login: prompt is displayed. 6.
Max 410/420/430 User’s Guide – Chapter 3 NOTE: • • The Max 410/420/430 provides three fixed user (or manager) names. You can change any manager’s password, but managers cannot be created, deleted, or renamed. Manager names and passwords are case sensitive. Obtaining the Max’s DHCP IP address via HyperTerminal If your LAN uses static addresses, refer to Entering Static IP Addresses via HyperTerminal on page 21 in this Guide. 1.
Max 410/420/430 User’s Guide – Chapter 3 addresses, using either a telephone keypad or serial connection. The process will entail the following steps: 1. Disable DHCP in the Max 410/420/430. 2. Enter a static IP address. 3. Enter a netmask address. 4. Reset the unit. 5. Log in to the Max Web Manager. 6. Set the required configuration parameters in the Max Web Manager.
Max 410/420/430 User’s Guide – Chapter 3 Entering an IP Address from a Telephone Keypad (Max 420/430) Ask your Network Administrator for the IP address that will be assigned, the LAN’s netmask address, domain name, and any other IP parameters that can be provided. To enter an IP address: 1. Lift the telephone handset and dial ***2 (the IP address parameter code). The voice prompt responds, “Please enter your IP address.” 2. Dial the numbers for the IP address you wish to enter on the telephone keypad.
Max 410/420/430 User’s Guide – Chapter 3 The voice prompt responds, “Your netmask address is…” and repeats the address you entered. 3. If the new address is correct, simply hang up the telephone. If the new address is incorrect, hang up the telephone and repeat from step 1, above. 4. Reset the Max 420 to activate the changes. To do this, power-off the unit, wait 10 seconds, and turn it on again. The new netmask address is now in effect.
Max 410/420/430 User’s Guide – Chapter 3 Entering Static IP Addresses via HyperTerminal (Max 410) Although many of the Max 410’s IP parameters can be set manually through the serial connection, if desired, this section will only show you how to set the IP address and netmask parameters. The procedure is as follows. NOTE: For Max 410 units, LAN settings can only be configured by this method. Turning DHCP On (or Off) from HyperTerminal The Max’s default DHCP setting is DCHP enabled.
Max 410/420/430 User’s Guide – Chapter 3 Figure 6 – HyperTerminal Window To connect to the Max Web Manager, you will need to enter at least an IP address and netmask. To enter the Max’s IP parameters from this menu: 1. Type the number of the parameter you want to enter or change. 2. At the Enter : prompt, enter the desired value. For example: a. Enter 1 at the menu prompt to change the IP Address. The Enter IP Address prompt appears (Figure 7). b.
Max 410/420/430 User’s Guide – Chapter 3 Figure 7 – HyperTerminal Window (Enter IP Address) 3. When you finish making changes, reset the Max 410 to activate the changes. You may either: 4. type /system/reset at the command line, or power-off the unit, wait 10 seconds, and turn it on again. (Optional) Ping the Max from a PC, as illustrated below, using the new IP address, to confirm that the correct parameters have been entered and stored successfully.
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Max 410/420/430 User’s Guide – Chapter 4 4 4 Logging into the Max Web Manager Overview Before you can log in to the Max Web Manager, you need to know the Max’s current IP address. To obtain its IP address via a telephone keypad or serial connection, refer to the procedures in Chapter 3, Connecting the Max 410/420/430 to a LAN.
Max 410/420/430 User’s Guide – Chapter 4 1. Open a new browser window and enter the Max 410/420/430’s IP address in the address box. The Max Web Manager Door page appears. Figure 9 – Max 410/420/430 Door Page 2. Click the enter - Open the door area. The Network Password dialog box appears.
Max 410/420/430 User’s Guide – Chapter 4 Figure 10 – Network Password Dialog Box 3. Enter your User Name and Password. NOTE: The default user name is root and the default password is n2p. You are now logged in. The Max Web Manager Site Map page displays.
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Max 410/420/430 User’s Guide – Chapter 5 5 5 Using the Max Web Manager Overview The Max Web Manager is a powerful tool that allows you to configure and manage your Max 410/420/430. The menu options provide access to network, account, and IVR configuration, just to name a few. You can also assign the default settings to the Max 410/420/430 or download the latest version of the firmware. Upon logging into the Web Manager (see Chapter 4, Logging into the Web Manager for details), the Site Map page displays.
Max 410/420/430 User’s Guide – Chapter 5 Port Configuration In the Address Table Configuration table on the Port Configuration page, you can assign a local address to each port, allowing you to simulate a local PBX in which the ports can easily communicate with each other. To assign an address to a port: 1. Click the Port Configuration link on the Site Map page or on the sidebar menu. 2. Click in the Local Address field corresponding with the port number you would like to configure. 3.
Max 410/420/430 User’s Guide – Chapter 5 menu. To modify any parameters on the page, simply enter the desired values into the respective boxes. NOTE: DHCP users: If your LAN uses DHCP addresses, you do not have to configure this page. You may proceed directly to Account Configuration, later in this chapter. Static address users: Your IP address and Subnet netmask are already present in the IP Configuration table.
Max 410/420/430 User’s Guide – Chapter 5 Client TCP Start Port OPAL Start Port UDP Start Port NIC Voice Configuration Table The Voice Configuration table allows you to set the Jitter Buffer Bounds, which are used to control Quality of Service (QoS). The default values in the Voice Lower Bound (3) and the Voice Upper Bound (5) fields should not normally be changed.
Max 410/420/430 User’s Guide – Chapter 5 IP Address (may already be populated) Netmask Address (may already be populated) Default Gateway DNS Server IP (Primary) DNS Server IP (Secondary) Domain Name (if applicable) CDR Configuration Table The CDR Configuration table allows you to enable the call detail record (CDR) feature and assign the CDR server IP addresses. It also displays the connection status of each server.
Max 410/420/430 User’s Guide – Chapter 5 Idle – CDR is not enabled NOTE: If a default gateway address or a DNS server address is not used the value 0.0.0.0 must be entered into their respective boxes. If the boxes are left blank the modified configuration settings will not be saved. REMINDER: Configuration changes you make in the Max 410/420/430 are not applied until you reset the unit.
Max 410/420/430 User’s Guide – Chapter 5 UDP Port 21000 The table below explains the procedure for opening firewall ports for your Max gateway. This example illustrates the UDP Port (OPAL) assignments (with a default start point of 7000) for a 4-port Max gateway. MAX PORT # FIREWALL PORT TYPE FIREWALL PORT NUMBERS 1 UDP Port (OPAL) 7000 - 7001 2 UDP Port (OPAL) 7002 - 7003 3 UDP Port (OPAL) 7004 - 7005 4 UDP Port (OPAL) 7006 - 7007 In this example, the range to be opened is 7000 to 7015.
Max 410/420/430 User’s Guide – Chapter 5 NOTE: The TCP start port and UDP start port parameters in the Network Configuration table must match the open firewall ports. If there are multiple Max gateways behind a firewall, this process must be repeated with different UDPPORT & TCPPORTs for each unit. NOTE: If you have more than one Max behind the same firewall you must repeat the process for each unit opening a different UDPPORT and TCPPORT for each.
Max 410/420/430 User’s Guide – Chapter 5 firewall for your Max 410/420/430 unit), you must specify these open ports on the Max device(s): a. Change the TCP Start Port to the port you opened in step 1-c. For example, if you opened TCPPORT 21057 in step 1-c, enter 21057 for the TCP Start Port as shown in Figure 17, below, illustrating the Network Configuration Table on the Network and Voice Configuration page. b. Change the UDP Start Port to the port you opened in step 1-b.
Max 410/420/430 User’s Guide – Chapter 5 Figure 18 – Account Information Table The Max 410/420/430 allows accounts to be managed in either of two ways: Single Account Management - All of the ports on the Max 410/420/430 can operate from a single account number and PIN, or Multiple Account Management - You can use a different account and PIN for each port. The multiple DID feature enables Max 410, 420, or 430 to receive multiple incoming calls on a single DID account.
Max 410/420/430 User’s Guide – Chapter 5 5. Click the Save button at the bottom of the page to save the settings. 6. Click the Restart System link on the Site Map page and then click the Restart button to reboot the system. NOTE: • To receive Max-to-Max calls when multiple ports are sharing a single account, only one of the ports sharing the account may have the Y selected. • Only one call at a time can be made using any given account number.
Max 410/420/430 User’s Guide – Chapter 5 The Login Button The Yes radio buttons in the Login column (shown in Figure 18 above) are used to enable a port to receive incoming Max-to-Max calls. Announce Account Balance The Max 410/420/430 lets the user designate how it will announce the balance to the user, either by minutes remaining, or balance in dollars remaining on the account. You can also shut this function off if you don’t want an announcement after a call has been placed.
Max 410/420/430 User’s Guide – Chapter 5 from other extensions connected to the unit through an FXS port, and only FXS ports can be configured for this function. If a customized numbering scheme is desired, entries for each number can be added to the table.
Max 410/420/430 User’s Guide – Chapter 5 INTERFACE TYPE DESCRIPTION FXS interface for analog telephone VoIP interface for IP network 2. Enter the logical number of the port, referring to the table you prepared in Appendix D. 3.
Max 410/420/430 User’s Guide – Chapter 5 NOTE: The two VoIP entries in the Current Routing Table cannot be deleted, as they are necessary for correct operation of the Max 410/420/430 system. After the desired changes have been entered, click the Save button to save them. The unit must then be rebooted as described in Restart System on page 53 to activate the new settings. Integrated Voice Response (IVR) Configuration This section describes the remote IVR and Max-to-Max IVR configuration methods.
Max 410/420/430 User’s Guide – Chapter 5 To access the IVR Configuration page, click the Remote IVR Config link on the Site Map page or on the sidebar menu. Figure 20 – Remote Access IVR Configuration Table Multiple passwords are supported for more flexibility. A “Thank you” message can be enabled by clicking the “Thank you” Message check box.
Max 410/420/430 User’s Guide – Chapter 5 VoIP dial tone and can make VoIP calls without restriction. Play Welcome Only – When this option is selected, callers to the port hear a welcome message, “Welcome to Net2Phone. Please enter the number you wish to call.” Callers can then make VoIP calls without restriction. Request Password Only – This option prevents unauthorized access to the FXO port on which it is set.
Max 410/420/430 User’s Guide – Chapter 5 incoming calls to that port forwarded to a specified number automatically, without notice to the caller. Any PSTN telephone number, or a net2phone account number preceded by *72, may be entered in the Forwarding Number column. If a PSTN number is entered, it must include any required preliminary digits, such as a 1 for long-distance calling.
Max 410/420/430 User’s Guide – Chapter 5 New York City 1. Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no. of London MAX's FXO port. 1 2 3 4 5 6 7 8 9 8 # * Analog Line Card PBX Extension PBX Switch 2. PBX sends call to NYC MAX's FXO port, which is set to IVR Off. LAN 4. London MAX receives call from NYC via the Internet. Internet 3. NYC MAX sends call via the N2P Network and the Internet. Net2Phone Network 5.
Max 410/420/430 User’s Guide – Chapter 5 Click the Max to Max IVR Config link on the Site Map page or on the sidebar menu to access the Max-to-Max IVR Configuration Table, illustrated below in Figure 22. Figure 22 – Max-to-Max IVR Configuration Table Configuring Max-to-Max Calling NOTE: • If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls.
Max 410/420/430 User’s Guide – Chapter 5 If the receiving port is an FXO port, it permits callers to use its PBX as though they were on a local PBX telephone extension, subject to the options set by the receiving unit’s system manager in its Max-to-Max IVR Configuration Table. Callers must use the remote PBX’s dialing plan. For example, if PBX users at the remote site dial 9 for an outside line, the callers must also do so.
Max 410/420/430 User’s Guide – Chapter 5 password may consist of no more than 5 numeric characters. Welcome and Password – This option combines the two functions described above. IMPORTANT: If a Net2Phone account number is entered for an FXO port in the Account Configuration Table (see Account Configuration on page 35 in this Guide) the account entered acts as a “default” account for the port. Charges incurred by callers through that port automatically accrue to this account.
Max 410/420/430 User’s Guide – Chapter 5 NOTE: • • • • Only one of the ports sharing a single account may have the Y in its Login column selected, designating it to receive calls. Each port can place outgoing calls using the single account, which may be acceptable when account usage is not tracked. But note that only one port has been designated to receive incoming calls. Only one call at a time can be made using any given account number.
Max 410/420/430 User’s Guide – Chapter 5 New York City 1. Caller dials 5722, which is pre-set on PBX to dial *721234123412#, account no. of London MAX's FXO port. 1 2 3 4 5 6 7 8 9 8 # * Analog Line Card PBX Extension PBX Switch 2. PBX sends call to NYC MAX's FXO port, which is set to IVR Off. LAN 4. London MAX receives call from NYC via the Internet. Internet 3. NYC MAX sends call via the N2P Network and the Internet. Net2Phone Network 5.
Max 410/420/430 User’s Guide – Chapter 5 is 100. If one caller ID length is 10 digits, then the total number of allowable callers will be 9, since the comma ( , ) that separates the different numbers occupies one digit. The inbound allow list table contains the following columns: Port – identifies the port number that you are configuring on the Max. Interface – displays whether the port is an FXO or an FXS port.
Max 410/420/430 User’s Guide – Chapter 5 1. Click in the Allow List box for the port that you would like to configure. 2. Enter the number(s) that you would like to allow for that port. Separate numbers with a comma (,). 3. Select the radio button that represents how you would like unauthorized callers to be handled. Click one of the following radio buttons: Allow All Callers, Disconnect Unauthorized Caller, or Request Account and PIN From Unauthorized Callers. 4.
Max 410/420/430 User’s Guide – Chapter 5 3. Click the ADD button to save the class definition. The restricted digits appear next to the class you defined. NOTE: Users cannot make a call to the restricted numbers that are in both his/her own class and a higher class. This feature must work with the port class system and the local dialing system. To delete restricted digits from a class definition: 1.
Max 410/420/430 User’s Guide – Chapter 5 Port Class Configuration This function allows you to assign a call authorization class to each port to restrict outbound calls. There are 6 classes: A, B, C, D, E, and U. Class A has the most outbound call access capability. Class B has the second most outbound call access capability, and so on. Class U has the same meaning as OFF – there is no outbound call control. NOTE: Class U is the default setting.
Max 410/420/430 User’s Guide – Chapter 5 1. In the Port Class Setting table, enter the port number to which you would like to assign a class. 2. In the Class drop-down menu, select the class you would like to assign to the specified port. 3. Click the OK button to save the class assignment. The class appears in the row corresponding to the port you defined.
Max 410/420/430 User’s Guide – Chapter 5 Country Code – The access number you dial when placing a call from another country. For example, in the US, the country code is 1. Area Code (city code) – The access number for the area or city in which you live. For example, in Newark, New Jersey (US), the area code is 973.
Max 410/420/430 User’s Guide – Chapter 5 number, and area code number added to the local phone number. By placing this information in the Local Dialing System: the user does not have to dial his/her telephone country code for domestic calls, and the user does not have to dial his/her telephone area code for local calls. System Information and Commands Click the System Information link to access the System Information page, illustrated below.
Max 410/420/430 User’s Guide – Chapter 5 Current System Name -- the current name assigned to the Max Changing System Name – allows you to enter a new system name Change Password Current Login – the user name currently logged into the Max Web Manager Current Password – the current password assigned to the user name New Password – allows you to enter a new password to be associated with the current login Confirm New Password – confirms the password entered in the New Password field Current
Max 410/420/430 User’s Guide – Chapter 5 Click the Load button to restore the Max 410/420/430’s default factory configuration. CAUTION: This command causes all of your configuration settings and parameter values to be deleted. Show Log Messages Click the Show Log Messages link to access the Current System Log Messages page, illustrated below. Figure 30 – Show Log Messages Page Restart System Click the Restart System link to access the Restart System page, illustrated below.
Max 410/420/430 User’s Guide – Chapter 5 Figure 32 – Download Latest Firmware Page IMPORTANT: Before upgrading to version 1.5.30, you should follow the Preparing for the Upgrade section below to ensure that the Max’s fax features will work properly. Preparing for the Upgrade BEFORE upgrading to version 1.5.30, follow these procedures: 1.
Max 410/420/430 User’s Guide – Chapter 5 ensure that after the upgrade, the faxes will be transmitted using the T.38 fax protocol on the Net2Phone network. a. In the Web Manager, click the Account Config link in the sidebar menu. b. For each port that has a setting of Y in the FAX Only field, click the N radio button. If no ports are set to Y, you can proceed to the Performing the Upgrade section below. c. Click the Save Changes button at the bottom of the page to save the settings.
Max 410/420/430 User’s Guide – Chapter 5 2. Click the Load button. 3. Reboot the device. 4. In the Web Manager, re-enter any settings that you may have modified from the original default configuration based on the configuration settings that you printed out before the upgrade. NOTE: If you encounter problems with the Max after upgrading, Net2Phone recommends that you reset the factory defaults and re-enter your settings.
Max 410/420/430 User’s Guide – Chapter 6 66 Placing Calls Overview With the Max 410/420/430, you can quickly and easily place calls next door or overseas! This chapter describes how to make regular phone calls and Max-to-Max calls. This chapter describes: The pound key How to place regular calls with the Max 410/420/430 (via the PSTN) How to place Max-to-Max calls The Pound Key The pound key (#) is used by the Max to indicate the end of a dial string.
Max 410/420/430 User’s Guide – Chapter 6 Placing International Calls Pick up the handset and dial: 011 + the country code + the city code + the local number + the # key. For example, if the country code is 9, the city code is 81 and the local number is 223-4567, you would dial 011 9 81 2234567 #.
Max 410/420/430 User’s Guide – Chapter 6 On the New York City (local) Max unit: The New York City Max’s four FXO ports have been configured for Max-to-Max calling and their Max-to-Max IVR setting is IVR Off. Extension number 4000 on the PBX has been assigned to this group. The group is configured on the PBX as a hunt group so that, when 4000 is dialed from an extension on the PBX, the PBX connects the caller to the first available unoccupied port on the Max within the group.
Max 410/420/430 User’s Guide – Chapter 6 your call may be automatically forwarded to another number (without any notification to you). NOTE: • • • If the LAN to which either Max is connected employs a firewall, you need to configure settings on both the Max unit and the firewall before you can place Max-to-Max calls. For information about configuring a firewall, refer to Configuring Firewalls on page 32 in this Guide.
Max 410/420/430 User’s Guide – Appendix 77 Appendices Appendix A – Troubleshooting Installation Problems If there appears to be a malfunction, first check all cables and connections. If these appear to be in order, see the following table for specific troubles and solutions.
Max 410/420/430 User’s Guide – Appendix SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION Unit shuts off after operating for some time Overheating Check ventilation Faulty N2P Max 410/420/430 Contact Technical Service Center or your reseller Console fault Reset/replace console Repeat power-up procedure Contact Technical Service Center or your reseller Console screen display freezes Software error Faulty N2P Max 410/420/430 Network Problems When I attempt to connect to my Max 410/420/430 through a serial
Max 410/420/430 User’s Guide – Appendix Make sure the RJ-45 LAN cable is connected securely to your Max 410/420/430 and LAN, hub, or router. Make sure that all network ports, routers, or hubs are live. I set DHCP to ON, but my Max 410/420/430 cannot obtain correct network settings. Make sure your network supports DHCP. Make sure your RJ-45 LAN cable is securely connected to both the Max 410/420/430 and to the LAN, hub, or router. Make sure that all network ports, routers, or hubs are live.
Max 410/420/430 User’s Guide – Appendix Make sure both the user name and password are correct (note that the user name and password are case sensitive). Configuration Problems In the Max Web Manager Network and Voice Configuration page, I omitted the DNS server field because it does not apply to me, but now the Max Web Manager will not let me save the settings. The DNS fields must not be left blank. If you do not wish to enter DNS Servers, you must enter 0.0.0.0 in those fields.
Max 410/420/430 User’s Guide – Appendix Guide). Then check to see if 00 REL DM_NOT_SPECIFIED is displayed. This would indicate that the doorman servers couldn’t be found. Make sure that the DNS server IP parameter values are correct so that the doorman can be reached. When I attempt to call into my Max 410/420/430 from another unit via *72, I get a busy signal. Make sure the account number you are calling from is valid and has a correct PIN.
Max 410/420/430 User’s Guide – Appendix upgrading to version 1.5.30, that setting may not have been cleared by the upgrade process. As a result, you must re-load the factory defaults and re-enter your configuration settings. The following steps walk you through this process: Before re-loading the factory settings, take a snapshot of the configuration settings you customized by printing each configuration page in the Web Manager.
Max 410/420/430 User’s Guide – Appendix Appendix B – Technical Support If you are experiencing a technical problem, please refer to Appendix A, Troubleshooting, in this Guide. If the problem remains unresolved, please contact your reseller for assistance. CAUTION: Do not attempt to disassemble the Max 410/420/430. There are no user-serviceable parts inside the unit.
Max 410/420/430 User’s Guide – Appendix Appendix C – System Specifications SYSTEM SPECIFICATIONS FXO, RJ-11 (Max 410) Analog voice interface FXS, RJ-11 (Max 420) FXS/FXO, RJ-11 (Max 430) LAN interface 10baseT, RJ-45, 1 port EIA-232 {old RS-232C}, DB-9, 1 port Serial interface Asynchronous serial communication at 19200bps one active status indicator for system one alarm indicator for system malfunction LED indicators one active status indicator for each analog voice port one LAN link indicator one LA
Max 410/420/430 User’s Guide – Appendix SYSTEM SPECIFICATIONS 5V AC/DC adaptor: input 100 240 VAC, 1.5 A (max.), Input power 50/60 Hz, 50 W (max.) Main processor Motorola MPC850DSL Operation temperature 0 ~ 50 C Storage temperature 40 ~ 85 C Operation humidity 5 ~ 95 (NOTE: noncondensing) Noise level 15 dB @ 1 m Ringer Equiv. No. 0.
Max 410/420/430 User’s Guide – Appendix Appendix D – Physical and Logical Port Number Table FXS PORTS Physical Port Number Logical Port Number 82 FXO PORTS Physical Port Number Logical Port Number
Max 410/420/430 User’s Guide – Appendix Appendix E – Approvals and Listings For Max 410/ 430 FCC Declaration of Conformity Product name: Max 410, Max 430 FCC Rules: Tested to comply with FCC part 15, Class A & FCC part 68 Operating environment: for office use FCC Compliance Statement: This device complies with part 15 of the FCC Rules.
Max 410/420/430 User’s Guide – Appendix NOTE: Important! Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment. Use with an approved telephone set. Party responsible for product compliance: Net2Phone, Inc.
Max 410/420/430 User’s Guide – Appendix Appendix F – End User Warranty This product is warranted to be free from manufacturing defects including original parts and workmanship for a period of one year from the date of original purchase. Should you find your unit is not operating properly during the one-year term of this warranty, you should contact your original place of purchase.
Max 410/420/430 User’s Guide – Appendix OF THE PRODUCT. ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED IN DURATION TO A PERIOD OF THE EXPRESSED WARRANTY AS PROVIDED HEREIN BEGINNING WITH THE DATE OF THE ORIGINAL PURCHASE, AND NO WARRANTIES, WHETHER EXPRESSED OR IMPLIED SHALL APPLY TO THE PRODUCT THEREAFTER. THERE IS NO WARRANTY AS TO THE FITNESS OF THE PRODUCT FOR ANY PARTICULAR PURPOSE OR USE. ALL SERVICES PROVIDED WITH THE PRODUCT ARE PROVIDED “AS IS.
Max 410/420/430 User’s Guide – Appendix 88 Index A H Account Configuration page · 43 accounts · 10, 43, 79 AVU · 82 hunt group · 74 HyperTerminal · 19 I B I/F · 46 index number · 46, 48 interface type · 46, 47 IP address · 18, 24, 25, 29, 30 IP Address · 37 IP Configuration table · 34 IP parameters · 19, 21, 25, 80 broadband · 1 browser · 29, 30 C CDR Configuration · 35 J D Jitter Buffer Bounds · 36 default gateway address · 37, 38 DHCP · 17, 18, 22, 24, 25, 35 DNS server addresses · 37 domain n
Max 410/420/430 User’s Guide – Index N S net mask address · 24 Netmask Address · 37 Network and Voice Configuration page · 35 Network Configuration · 34, 35, 41, 42 Network Password · 30 Number · 46 Save button · 42, 49 serial cable · 19, 21, 25, 29 serial cable connection · 5, 17, 77 Show Log Messages page · 67 Site Map page · 31 Software Upgrade · 68 Static · 22, 35 System Information page · 65 system name · 66 P password · 20, 21, 31, 66, 78 phone number · 46 physical port number · 10, 79 Ping · 27
