here MITEL 5330 IP and 5340 IP Phones User Guide
NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks™ Corporation (MITEL®). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.
Table of Contents ABOUT YOUR PHONE ............................................................................................................ 8 Elements of Your Phone ......................................................................................................... 9 Ring/Message indicators ....................................................................................................... 11 For Users on Resilient 3300 ICP Systems ................................................................
5330/5340 IP Phones – User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION................................ 24 About the Integrated Office Companion Application........................................................... 24 Configuring the Integrated Office Companion Application on Your Phone ........................ 25 Installing the Integrated Office Companion Application...................................................... 26 Display the Integrated Office Companion Application Toolbar.............
Table of Contents Auto-Answer......................................................................................................................... 51 Using the Analog line ........................................................................................................... 51 CALL HANDLING.................................................................................................................. 52 Hold..........................................................................................
5330/5340 IP Phones – User Guide Group Paging / Meet Me Answer ......................................................................................... 68 Headset Operation................................................................................................................. 69 Hot Desking .......................................................................................................................... 70 Hot Desk Remote Logout .............................................................
Table of Contents USING THE LINE INTERFACE MODULE .......................................................................... 80 Making and Answering Calls Using the Analog key............................................................ 80 Making and Answering Calls Using the Failover Mode ...................................................... 81 APPENDIX - FOR YOUR INFORMATION .......................................................................... 82 Upgrading Integrated Office Companion ................
ABOUT YOUR PHONE The Mitel® 5330 and 5340 IP Phones are full-feature, dual port, dual mode enterprise-class telephones that provide voice communication over an IP network. They both feature a large graphics display (160 x 320) and self-labeling keys. The 5330 IP Phone offers 24 programmable multi-function keys, and the 5340 IP Phone offers 48 programmable multi-function keys for onetouch feature access.
5330/5340 IP Phones – User Guide The 5340 IP Phone Elements of Your Phone Feature Function 1) Display Provides a large, high-resolution viewing area that assists you in selecting and using phone features. 2) Ring/Message Indicator Flashes to signal an incoming call and to indicate a message waiting in your voice mailbox. 3) Volume, Speaker Provide the following audio control capability: and Mute Controls • (UP) and (DOWN) provide volume control for the ringer, handset, and handsfree speakers.
5330/5340 IP Phones – User Guide • • 4) Fixed Function Keys (SPEAKER) enables and disables Handsfree mode. (MUTE) enables Mute, which allows you to temporarily turn your phone's handset, headset or handsfree microphone off during a call. Give you access to the following phone functions: • (SETTINGS) : provides access to menus for your phone's additional features.
5330/5340 IP Phones – User Guide Ring/Message indicators When indicator is it means that Flashing rapidly Your phone is ringing Flashing slowly A message or callback message is waiting at your phone On Your phone is ringing another phone Off Your phone is idle, or you are on a call For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your phone is switching to a secondary 3300 ICP system.
5330/5340 IP Phones – User Guide TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to use a headset. See the section on headset usage elsewhere in this guide for more information. Protect your hearing Your phone has a control for adjusting the volume of the handset receiver or headset.
5330/5340 IP Phones – User Guide USING YOUR DEFAULT PHONE WINDOW AND KEYS The 5340 and 5330 IP Phone default phone windows and keys are shown and described below. The Phone window provides access to programmable keys and the main phone interface. Getting Started with Your Phone When you receive your phone, you need to program features and applications. An Applications key is programmed and appears on the upper left side of the display (see figure below).
5330/5340 IP Phones – User Guide 5340 and 5330 IP Phone Default Window and Keys Feature Function 1) Softkeys Allow you to access specific call control features, which are context sensitive. Non-programmable feature keys, which are specific to the application or state of the set. The 5330 provides three softkeys and the 5340 provides six softkeys. 2) Programmable Keys Launch specific call control features. Use the Settings application or the PC Companion application to program these keys.
5330/5340 IP Phones – User Guide USING YOUR PHONE APPLICATIONS Your 5330 and 5340 IP Phones provide applications that simplify the use of your phone. Applications provides access to all the phone’s applications. To open the Applications window, press Applications in the default Phone window. The Applications home window gives the current status of your phone’s applications.
5330/5340 IP Phones – User Guide Using the Settings Application The Settings application provides a single location to access all your phone settings. You can also launch the Settings application by pressing the Settings fixed function key . The Settings window provides access to the Settings application. Select these options to access a window where you can view and configure settings for your phone.
5330/5340 IP Phones – User Guide Getting Help To access the 5330/5340 IP Phone help and documentation: 1. Launch the Applications. 2. Press Help. You have the following options: • Press Launch PC Help to display www.edocs.mitel.com. • Press Key Icons. • Press the < and > keys to view Quick Help items. 3. Press Close. Tips for Setting up your Phone After you receive your 5330/5340 IP Phone, use the options in the Settings application to customize your phone.
5330/5340 IP Phones – User Guide CUSTOMIZING YOUR PHONE Use the Settings application to customize your phone. Note: The System Administrator can invoke a Lock to Factory default option on a per-phone basis. When this is in effect, the following settings are set by the system administrator and you cannot changed them: • Programmable Keys • External Messaging • Go to URL Specify User Information To specify the phone number displayed on your phone: 1. Press Settings or . 2. Press User Information. 3.
5330/5340 IP Phones – User Guide Specify Language To specify the language in which prompts and applications display: 1. Press Settings or . 2. Press the Language setting. The phone displays the three language selections that are currently programmed in the ICP. 3. Select the appropriate language and press Save. The phone displays your chosen language. Note: Languages supported on the 5330/5340 may differ from those supported on the ICP.
5330/5340 IP Phones – User Guide Specify Audio Feedback Options The error beep volume in the phone is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume. To adjust the volume of the audio feedback: 1. Press Settings or . 2. Press Audio Feedback. 3. Set the options using the appropriate actions described below: Option Action Turn audio feedback off forPress Turn Off.
5330/5340 IP Phones – User Guide Specify Call Notification Behavior To specify that the Phone window automatically displays when you are making or receiving calls: 1. Press Settings or . 2. Press Call Notification. 3. Press the appropriate options to identify when you want the Phone window to display. For example, if you select the Made option, each time the phone goes off hook to make a call, the Phone window is displayed. 4. Press Save.
5330/5340 IP Phones – User Guide Notes: • If the phone is in talk state, this action adjusts the volume of the handset, headset or speaker. • If the phone is idle, this action adjusts the contrast. To adjust the Ringer Pitch while the phone is idle: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Ringer Adjust?" appears. 3. Press “Ring Adjust”. 4. Press “Ringer Pitch”. 5. Press (UP) or (DOWN). 6. Press Superkey.
5330/5340 IP Phones – User Guide Program Receipt of External Messaging You can program your phone to launch the Phone application when it receives messages (other than phone calls). To program receipt of External message types: 1. Press Settings or . 2. Press External Messages. 3. Press the checkbox Enable. 4. Press Save. Enable URL Displays on your Phone To enable third-party URLs to display in the Web Browser application: 1. Press Settings or . 2. Press Go to URL. 3. Press the checkbox Enable. 4.
5330/5340 IP Phones – User Guide USING THE INTEGRATED OFFICE COMPANION APPLICATION About the Integrated Office Companion Application The Integrated Office Companion (IOC) enhances the use of telephony features in the office environment by providing quick and easy access to them from the computer desktop. Integrated Office Companion also allows automation of telephony, instant messaging, and multimedia features, allowing the user to be immediately attentive to incoming communications.
5330/5340 IP Phones – User Guide Feature 5330 Basic 5330 5340 5340 Enhanced Basic Enhanced Search Outlook contacts X X X Presence X X X Auto Presence State change X X X Auto search of Outlook contacts Search Active Directory X X X X Drag & Dial (Dial highlighted) X X Open contact (from tray icon, Telephony Toolbar, Pop-up) X X Pause music during phone call X X Extra phone features X X Desktop search integration X X Active Directory integration X X Outlook Actions (Crea
5330/5340 IP Phones – User Guide 5. Proceed to Installing the Integrated Office Companion Application below. Installing the Integrated Office Companion Application Use this procedure to install the Integrated Companion Application software. 1. Determine the installation directory from which to install the Integrated Office Companion Application. For example, this may be a CD-ROM or a network directory. Contact your System Administrator if you have any questions. 2.
5330/5340 IP Phones – User Guide Display the Integrated Office Companion Application Toolbar To display the Telephony Toolbar if it is hidden, do the following: • Right-click on the Task Bar and check Telephony Toolbar in the Toolbars menu. Hide the Integrated Office Companion Application Toolbar To hide the Telephony Toolbar if it is hidden, do the following: • Right-click on the Task Bar and check Telephony Toolbar in the Toolbars menu.
5330/5340 IP Phones – User Guide PC Links Button same action as the bottom item on the popup menu. • The smaller portion will cause a pop-up menu to appear showing all available options. Right-click on either portion of the button to cause the pop-up menu to appear. • Microphone Mute – Mutes the phone microphone while on a call • Speed Dials – Lists programmed Speed Dial buttons (Programmed either via this menu or the phone). Allows you to program Speed Dial buttons.
5330/5340 IP Phones – User Guide • • • • you can configure a number of Telephony Toolbar settings. About… - Brings up the About Dialog Window. Help… - Brings up a help website. Program Phone Keys – Hides or restores the PC Companion. Exit – Closes the Integrated Office Companion including the Telephony Toolbar, the Tray Icon, and the PC Companion). Using the Telephony Toolbar By default, the Telephony Toolbar is not visible - Only the Tray Icon will be visible when the application begins.
5330/5340 IP Phones – User Guide Performing an Outlook and/or Corporate Directory Search: To perform a search using the selected search options, do the following: • Enter text characters such as a name, or portion of a name into the Text Field. The characters entered are matched against the First Name, Last Name and Company fields in the Contact and Corporate Directory records and a search results menu will popup.
5330/5340 IP Phones – User Guide Dialing a Call To dial a call entered in the text field, do the following: • Enter the phone number into the Text Field. Long distance and international numbers must be in a format understood by the telephony equipment. Refer to the section on Long Distance and International Calls at the end of this chapter. • Left-click the large portion of the Telephony Button.
5330/5340 IP Phones – User Guide • Specify a number to dial • Specify presence information (optional) • Specify an alternative number to dial (optional) Note: For Presence Information you need to have Windows Messenger, MSN Messenger, Windows Live, or Office Communicator running on your PC. Presence With the Integrated Office Companion, you can display presence information in the Telephony Toolbar Speed Dial menu on the 5330.
5330/5340 IP Phones – User Guide By default the Missed Calls Menu displays a list containing up to 20 of the last missed calls. Clicking a missed call dials the number of the caller. Note: If you are on the phone and receive a second call that goes to voicemail, it will NOT be added to the missed call list. If the phone is idle, an incoming call occurs and then goes to voicemail, the call is added to the missed call list. If call forward is enabled, no calls will be added to the missed call list.
5330/5340 IP Phones – User Guide o Right-click the small portion of the PC Links Button o Select Create Task Contact for Caller • Send Email to Caller – o Right-click the small portion of the PC Links Button o Select Send Email to Caller • Desktop Search for Caller – o Right-click the small portion of the PC Links Button o Select Desktop Search for Caller Note: For the respective PC Links options to function you must have Microsoft Outlook running and Microsoft Windows Desktop Search installed.
5330/5340 IP Phones – User Guide General: Pause Music When Phone is in Use – With this setting enabled, the Telephony Toolbar will cause Microsoft’s Windows Media Player or Apple’s iTunes, to pause the music on an incoming or outgoing call. Note: iTunes: Only works with the latest (7.0.2.16). Older versions continue playing. Note: iTunes: Note that iTunes does not conform to the Microsoft Application Programming Interface (API) and treats the PAUSE message as a PLAY/PAUSE message.
5330/5340 IP Phones – User Guide This is the same as the Search Options Menu. Incoming Call Actions: Display Toast Popup With Caller ID – This setting controls whether the toast will pop-up on an incoming call. Lookup Caller in Outlook Contacts – If this setting is on, Telephony Toolbar will automatically do a lookup in Outlook Contacts of the Caller ID of an incoming call.
5330/5340 IP Phones – User Guide The toast pop-up can be controlled via the settings menu. You can turn the toast pop-up on or off. The default is off.
5330/5340 IP Phones – User Guide • 1.613.765.4321 must be entered as +1 (613) 7654321 • 011.45.75.123456 must be entered as +45 (75) 123456 In the United Kingdom, this would be: • 0.29.123456 must be entered as +0 (29) 123456 • 00.966.1.
5330/5340 IP Phones – User Guide USING THE PC COMPANION APPLICATION About the PC Companion Application The PC Companion Application is a PC-based desktop programming tool that allows you to easily program your phone keys and label those keys using your PC. You can also use the PC Companion Application to program your feature keys to launch phone or PC applications, open PC documents like a Microsoft Word document, or navigate to a URL directly using your browser. Opening the PC Companion Application 1.
5330/5340 IP Phones – User Guide pop-up menu when you right-click a key, or if the Save button is disabled in the Programmable Keys dialog, contact your administrator to see if you have the option to program your keys. • To ensure that the Open URL feature key launches in a new window (instead of launching in an already open window), you may need to configure your Internet browser settings not to reuse open browser windows.
5330/5340 IP Phones – User Guide Clearing, Editing or Copying Key Programming 1. Select Programmable Keys from the menu. 2. Right-click the key you want to clear, edit, or copy. 3. Do one of the following: • Select Clear. Re-program the key, if desired. • Select Edit…, reprogram the key as desired, and then click Save. • Select Copy, right-click the key you wish to paste programming information to, and then select Paste. Note: You must enter a new label when changing key programming.
5330/5340 IP Phones – User Guide PROGRAMING FEATURES ON YOUR KEYS Tips on Programming Features You can program your phone's programmable keys to enable features. To program your keys, use: • Settings application. • Settings key • PC Companion application. . You can assign the following to a programmable Key: • Features and Fixed function keys: see Program Feature Keys Using the Setting Application.
5330/5340 IP Phones – User Guide Feature Default Label Auto Answer Auto Ans Paging Paging Call Pickup Call Pickup Call Back Call Back Headset Headset Make Busy Make Busy Campon Campon Override Override Direct Page Page Do Not Disturb DND Single Flash Flash Double Flash Dbl Flash Meet Me Answer Meet Me Message Waiting Indicator Msg Waiting Emergency Call Emergency Tag Call Tag Call Privacy Release Privacy Rls Swap Swap Release Release Call History Call Hist Call Park
5330/5340 IP Phones – User Guide Feature Default Label Message Message Hold Hold Transfer/Conference Trans/Conf Cancel Cancel Analog Line Analog Line Applications available for programming on programmable keys Application Default Label Applications List Applications People People Call Forwarding Forwarding Conference Unit Conf Unit Launch PC Application PC App Help Help Settings Settings Call Info Call Info 44
5330/5340 IP Phones – User Guide Program Feature Keys Using the Settings Application To program a Phone Feature or hard key: 1. Press Settings or . 2. Press Programmable Keys. 3. Press the key you wish to program. 4. Press View Features. 5. Use the Page Navigation keys to move through the features list. 6. Select the desired feature or fixed function key from the list. A default label is automatically assigned to the key. 7. Enter the required information in the fields provided, if necessary. 8.
5330/5340 IP Phones – User Guide To program Speed Call: 1. Press Settings or . 2. Press Programmable Keys. 3. Press the key you wish to program. If it’s already programmed, press Clear Key. 4. Press Speed Call. 5. Press Edit Label and enter the label for the Speed Call. 6. Press Save. 7. Press Edit Number and enter the phone number for the Speed Call: - The maximum length is 26 characters. - 0-9, # and *. Pause and Flash are not allowed. - The hard dialpad cannot be used to enter the number. 8.
5330/5340 IP Phones – User Guide SETTING UP YOUR CONTACT LIST (5340 ONLY) Use the People application to set up your contact list. Adding names to your contact list You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the number first. To add a name to your contact list using the People application: 1.
5330/5340 IP Phones – User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial a number from the People application (for the 5340 IP Phone only). • Press the programmed key associated with the party you want to call. For more information about programming keys, see Programming Features On Your Keys. • Dial the number using the dialpad. • Use Phone Book (see Phone Book below).
5330/5340 IP Phones – User Guide 5. If more than one match is found, press the Next softkey. 6. Do one of the following: • To make the call, press the Call softkey. • To edit the entry, press the Backup softkey. • To exit, press Cancel or Superkey. Answer a call Do one of the following: • Select the programmable line key for the ringing line that is flashing. • Lift the handset or press (SPEAKER). End a call Do one of the following: • Press Hang Up or Cancel ( • Replace the handset.
5330/5340 IP Phones – User Guide Handsfree Operation To use Handsfree to make a call: 1. If you want to use a Non–Prime Line, press a Line Appearance key. Note: Your administrator must program Line Appearances to your phone. 2. Dial the number. 3. Begin speaking when the called party answers. Your phone's Handsfree microphone and Handsfree speaker transmit and receive audio. To use Handsfree operation to answer calls: 1. Press the flashing line key. 2. Begin speaking.
5330/5340 IP Phones – User Guide Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the phone answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: • Press Auto-Answer key. (See Programming Features on Your Keys for instructions on programming features on your phone.) The key is highlighted and all incoming calls are answered in Handsfree mode. To switch from Handsfree mode to handset mode: 1.
5330/5340 IP Phones – User Guide CALL HANDLING Hold To place a call on Hold: • Press • Press the key that you have programmed as Hold. The indicator flashes on the line that has the held call. (HOLD). Note: You can only retrieve a call from hold when the phone is idle. To retrieve a call from Hold, do one of the following: • Lift the handset and press the flashing line. • Press the flashing indicator. • Use the Add Held feature to conference into the held call.
30/5340 IP Phones – User Guide Transfer To Transfer an active call: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. Do one of the following: • To complete the Transfer, hang up. • To announce the Transfer, wait for an answer, consult, and hang up. • To cancel the Transfer, press (CANCEL). To transfer an active call during headset operation: 1. Press (TRANS/CONF). 2. Dial the number of the third party. 3. To complete the Transfer, press the Release feature key.
5330/5340 IP Phones – User Guide Add Held To move a call on hold to another line appearance: 1. Press an available line key. 2. Press the AddHeld softkey. 3. Press the flashing line key. To add a call on Hold to an existing conversation or conference: 1. Press the AddHeld softkey. 2. Press the flashing line key. Swap To call another party when you are in an established two–party call: 1. Press (TRANS/CONF). 2. Dial the number. To alternate between the two parties: • Press the Trade Calls softkey.
5330/5340 IP Phones – User Guide To create a Call Forward profile: 1. Launch Applications. 2. Press Call Forwarding. 3. Press New Profile. 4. Press Edit Profile Name. An on-screen keyboard displays. 5. Press the appropriate keys in the on-screen keyboard to enter the profile name and press Save. This profile name identifies where your phone calls will be forwarded to. 6.
5330/5340 IP Phones – User Guide ACTIVATE CALL FORWARD To turn Call Forward on once it has been programmed: 1. Press Applications. 2. Press Call Forwarding. 3. Press the appropriate Profile setting. 4. Press Activate. CANCEL CALL FORWARD To cancel Call Forward: 1. Press Applications. 2. Press Call Forwarding. 3. Press None setting. 4. Press Activate.
5330/5340 IP Phones – User Guide USING OTHER FEATURES Account Codes An account code is a series of digits that you assign to your calls, usually for accounting purposes. The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your phone, ask your System Administrator. To use Account Codes: 1.
5330/5340 IP Phones – User Guide Attendant Call Hold - Remote Retrieve To retrieve a call placed on Hold by the attendant: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the digits announced by the attendant. Callback The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered. To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Hang up.
5330/5340 IP Phones – User Guide To cancel Call Forward – Remote from the station that set the remote forwarding: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension of the remote station. 4. Hang up. To cancel Call Forward – Remote from the station that was forwarded: 1. Press SuperKey (must be programmed to a key). 2. Press the No softkey until "Call Forwarding?" appears. 3. Press the Forwarding softkey. 4. Press the Review softkey. 5. Press the Change Key softkey. 6.
5330/5340 IP Phones – User Guide Call Forward - Override To override Call Forward and ring a station: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the extension number. Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1.
5330/5340 IP Phones – User Guide To delete a particular call from the call log: • With the call log that you want to delete displayed, press Yes twice or press the Delete softkey. Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.
5330/5340 IP Phones – User Guide Call Pickup To answer a call that is ringing at another extension in your Pickup Group: 1. Lift the handset. 2. Press the key that you programmed as Pickup. To answer a call that is ringing at another extension not in your Pickup Group: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the ringing station. Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available.
5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Enabled When you receive a Direct Page, Handsfree Answerback automatically establishes a Handsfree call on your phone after a single burst of tone. Your administrator enables or disables Handsfree Answerback on your phone. After your administrator enables Handsfree Answerback, you can choose to turn it on or off directly from your phone. To turn Handsfree Answerback on: • When your phone is idle, press (MUTE) once.
5330/5340 IP Phones – User Guide To answer a call using Handsfree Answerback: Phone state before Page arrives To answer the Direct Page Phone is idle and MUTE is flashing 1. Check that MUTE is OFF. 2. Listen for the paging party. 3. Begin speaking. 4. Lift the handset if you wish to switch from a Handsfree call to a handset call. You are on a handset or headset call, and MUTE is OFF 1. Check that MUTE is flashing. 2. Press MUTE.
5330/5340 IP Phones – User Guide Direct Paging - Handsfree Answerback Disabled Your administrator enables or disables Handsfree Answerback and you can also turn it on or off on your phone. To turn Handsfree Answerback off, see "Direct Paging - Handsfree Answerback Enabled" elsewhere in this guide. When Handsfree Answerback is disabled on your phone and you receive a Direct Page, the Direct Page is indicated by a single burst of tone.
5330/5340 IP Phones – User Guide Do Not Disturb When you enable Do Not Disturb, callers will get a busy tone, and an on-screen text message indicating that you do not wish to be disturbed. To activate or deactivate Do Not Disturb: • Press the Do Not Disturb key that you programmed. The key is highlighted when Do Not Disturb is activated and is not highlighted when Do Not Disturb is not activated. The icon. phone status line shows the Do Not Disturb To activate Do Not Disturb from a remote extension: 1.
5330/5340 IP Phones – User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT PROGRAMMED If Emergency Call Routing is NOT programmed, Emergency Number dialing should only be performed by picking up the handset and selecting the Analog Line key you have programmed. If Privacy Mode is enabled and the Analog Line key local line is busy, dialing will not occur on the Line Interface Module line. Emergency dialing using an IP connection may not be supported due to ICP system configuration and country location.
5330/5340 IP Phones – User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode. To activate Group Listen while in a handset conversation: • Press the Group Listen key. Audio from the far-end party is now heard through both the handset/headset and the speaker.
5330/5340 IP Phones – User Guide +To respond to a Group Page by using Meet Me Answer: 1. Lift handset. 2. Press the key you have programmed to Meet Me Answer or dial the appropriate feature access code. (See Programming Features on Your Phone for instructions on programming features to your phone.) 3. Do one of the following: • To respond to a page from your prime page group, press #. • To respond to a page from a specific page group, dial the page group directory number.
5330/5340 IP Phones – User Guide Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. When you log in at the phone using your assigned Hot Desk User Extension Number, the phone assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display. Any changes you make to the phone while you are logged in--for example, adding a speed dial--are saved to your personal profile.
5330/5340 IP Phones – User Guide 3. Press the Logout command key. 4. Press the Confirm command key. Hot Desk - PIN Change To change your Hot Desk PIN: 1. Log into a Hot Desking phone. 2. Press Superkey (must be programmed to a key). 3. Press the HotDesk PIN softkey. 4. Press the Yes softkey. 5. Enter the current PIN or skip to step 6 if a PIN has not yet been assigned. 6. Press the Enter softkey. 7. Enter the new PIN. The PIN can include digits from 0 to 9 only and can be from 0 to 8 characters in length.
5330/5340 IP Phones – User Guide Message Waiting Indicator The Message Waiting Indicator (MWI) feature allows you to be notified when messages have been left on another phone. Once you have programmed a key to MWI, this key is always enabled. To use MWI to contact the extension that left a message: • Press the key you have programmed to MWI. Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your phone display to inform people visiting your desk of your whereabouts.
5330/5340 IP Phones – User Guide 3. Press the Read Message softkey, and do one or all of the following: • To display the time the message was sent, press the More Msg softkey. • To display the number of the caller, press the More Msg softkey twice. • To call the message sender, press the Call softkey. • To delete the message, press the Erase Msg softkey. • To view the next message, press (MESSAGE). You can check for messages from a remote station: 1. Press Superkey (must be programmed to a key).
5330/5340 IP Phones – User Guide Messaging - Cancel Callback To cancel a Callback: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Dial the number of the called station. 4. Hang up. Messaging - Cancel All Callbacks To cancel all Callbacks: 1. Lift the handset. 2. Dial the appropriate feature access code. 3. Hang up. Music To turn Music on and off when the phone is idle, do one of the following: • To turn the music on, press the key that you programmed to Music or the Music softkey.
5330/5340 IP Phones – User Guide Override (Intrude) When you dial a number whose owner has enabled Make Busy, your phone displays the message indicating that the line is busy. You have the option to override this setting. To use Override when you encounter a busy tone: 1. Press the key you programmed as Override. 2. Wait for an answer. Paging To use Paging: 1. Lift handset. 2. Press the key that you have programmed to Page. 3. Dial the Paging zone number (if required). 4. Make the announcement.
5330/5340 IP Phones – User Guide To listen to a recording: 1. Lift the handset. 2. Access your voice mailbox. 3. Follow the prompts to retrieve the recording. Reminder To program a Reminder: 1. Press Superkey (must be programmed to a key). 2. Press the No softkey until "Timed Reminder" appears. 3. Press the Reminder softkey. 4. Enter the time in 24-hour format. 5. Press the Save softkey. To view, change, and/or cancel a pending Reminder: 1. Press Superkey (must be programmed to a key). 2.
5330/5340 IP Phones – User Guide Speak@Ease Users of the Speak@Ease softkey can place a call by speaking the name of the person they wish to dial. Speak@Ease enables you to have access to Mitel Speech Server. The Speech Server is a speech recognition application that routes incoming calls to a specific destination based on spoken commands. To dial a call using Speak@Ease: 1. Press the key you have programmed to Speak@Ease. 2. Speak the name of the person you wish to call.
5330/5340 IP Phones – User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed to Flash. Note: You can program a key to single flash or double flash. 2. Wait for dial tone. 3. Dial the Centrex feature access code.
5330/5340 IP Phones – User Guide USING YOUR PHONE WITH THE 5310 IP CONFERENCE UNIT Your phone uses the 5310 IP Conference Unit for conferencing. You use the Conference Controller to turn the conference unit off or on, to adjust the volume or to put the conference unit into Presentation mode. You can only run one Conference Controller session at a time. If the 5310 Conference Unit is not connected to your phone, the Conference Controller application is not available.
5330/5340 IP Phones – User Guide Mute the conference unit To mute the conference unit so that conversation in the meeting room cannot be heard by individuals being conferenced: • Press Mute. USING THE LINE INTERFACE MODULE Your phone supports the Mitel Line Interface Module. The Line Interface Module allows you to make and receive calls over an analog line (Line Interface Module line) connected to your phone.
5330/5340 IP Phones – User Guide To answer a waiting call on the analog line: Note: If you have subscribed to an analog call waiting service, you may use the hookswitch or press Cancel ( ) to answer a waiting analog call. When you are on an analog call and a waiting analog call arrives, you hear a beep. This feature may not be supported in all regions. To answer a waiting analog call or return to the original analog call: 1.
5330/5340 IP Phones – User Guide APPENDIX - FOR YOUR INFORMATION Upgrading Integrated Office Companion If upgrading from a Standalone PC Companion to the Integrated Office Companion, it is recommended that you first uninstall the Standalone PC Companion. Integrated Office Companion and Microsoft Framework 2.0 In order to run the Integrated Office Companion, your PC will also need to have the Microsoft .NET Framework 2.0 installed. • If the Microsoft .NET Framework 2.
5330/5340 IP Phones – User Guide APPENDIX – LIST OF LIMITATIONS Integrated Office Companion Limitations Integrated Office Companion is designed to tie together functionality from various other applications. There are some cases of incompatible versions of these other applications that may result in limitations to certain Integrated Office Companion features.
5330/5340 IP Phones – User Guide RESULT: ON THE PHONE WORKS • Case 2: 1) Win Messeneger 4.7 installed / Outlook 2003 installed 2) Install and run IOC 3) Install Windows Live Messenger 8.
