User Guide V110, V210P, V211, V220 VoIP ATA
Welcome to the Wonderful World of VoIP Congratulations on your purchase of a NetComm VoIP ATA. Whether this is your first VoIP device or you are upgrading from another device we’re glad to have you as part of the NetComm family. The NetComm V110/V210P/V211/V220 ATA’s are true next generation technology and in addition to the fantastic savings you’re going to experience you’ll also get fantastic features such as routing, T.38 Fax and 3 way conferencing.
VoIP ATA Features Network Protocol Tone • SIP v1 (RFC2543), v2(RFC3261) • Ring Tone • IP/TCP/UDP/RTP/RTCP • Ring Back Tone • IP/ICMP/ARP/RARP/SNTP • Dial Tone • TFTP Client/DHCP • Busy Tone • Client/ PPPoE Client • Programming Tone • Telnet/HTTP Server • DNS Client • NAT/DHCP Server Codec Phone Function • G.711: 64k bit/s (PCM) • Volume Adjustment • G.723.1: 6.3k / 5.3k bit/s • Speed dial key • G.726: 16k / 24k / 32k / 40k bit/s (ADPCM) • Phone book • G.
Firmware Upgrade Security • TFTP • HTTP 1.1 basic/digest authentication for Web setup • HTTP • MD5 for SIP authentication (RFC2069/ RFC 2617) Interface Modem & Fax modes 1 WAN port interface • G.711 fax/modem pass-through with fax/modem detection 1 LAN port interface • T.
Getting to know your NetComm V2xx ATA It is recommended that you take a moment to acquaint yourself with the indicator lights, ports and default settings of the V2xx ATA prior to commencing with installation. Ports and Buttons V110 (WAN + 1 LAN + 1 FXS) V220 (WAN + 1 LAN + 2 FXS) V211 (WAN + 1 LAN + 1 FXO +1 FXS) V210P (WAN + 1 LAN + 1 PSTN pass through +1 FXS) Port / Button Description Power Connect the supplied power adapter to the ATA. The power requirement is DC12 volts/0.
LED Indicators LED Description PWR This LED illuminates to indicate the system is powered. SIP This LED illuminates when the NetComm ATA is registered successfully to the SIP server. ETH This LED illuminates when a connection is established to WAN/LAN port and flashes when WAN/LAN port is sending/receiving data. YML881Rev1 www.netcomm.com.
Default Settings LAN (Management) Static IP Address: 192.168.22.1 Subnet Mask: 255.255.255.0 Default Gateway: blank WAN (Internet) WAN mode: DHCP Modem Access Username: admin Password: admin Many configuration changes made using the web interface will only become active after clicking the Save & Reboot button on the Save Savings / Reboot page in the web configuration page. Note: Certain voice parameters do not require a Save & Reboot to take effect.
Hardware Installation 1. Connect the WAN port to your broadband router using the Ethernet cable supplied. If you would like your PC to be connected to the network through the V100/V210P/V211/V220, you can connect another Ethernet cable (not supplied) from your PC to the LAN Ethernet port. This enables your PC and the ATA to share one Ethernet port on your router/switch. V211 and V210P 2. Connect your telephone handset to the Phone port. For V220, you can connect an additional handset to Phone 2 port.
V110 V220 V110, V210P, V211, V220 User Guide 10 YML881Rev1 www.netcomm.com.
Software Configuration Easy Setup Utility (for Windows Only) 1. For easy configuration, insert the included CD into your CD-ROM drive. The CD should auto-start. If it does not start, click on Start -> Run and type in D:\Easysetup\vbpES.exe (where D is the drive letter of your CD-ROM drive). 2. The default Internet access is DHCP Client Mode. Click on WAN Configuration to change the internet access type. 3. Enter the SIP Proxy Domain, Proxy Server, Outbound Proxy, Username, Auth. ID and Auth.
Configuration via a web browser If you do not have a Windows PC available, or you want to perform more complex configuration, you can configure the NetComm ATA using a web browser. Accessing the web configuration 1. Open your Web browser (e.g. Internet Explorer, Firefox). 2. Enter the LAN port default IP address of the NetComm ATA (e.g. http://192.168.22.1) in the address bar and press Enter. 3. At the login screen, enter the gateway username and password.
WAN Configuration There are three types of WAN connection that you can use • Static IP, to specify the IP address manually. Mostly used when you connect the V2xx ATA to a broadband router with out a DHCP server. • Dynamic IP, to connect to a service which has a DHCP server on the network. Mostly used when using the V2xx ATA with an Optus cable modem or connecting the V2xx ATA to another router / gateway. • PPPoE Client, to connect to a network with PPPoE service.
Static IP Configuration 1. Click on WAN on the left menu. 2. Change the IP Type to DHCP. 3. Enter the required information, IP Address, Subnet Mask, Gateway, DNS Server1, DNS Server2 and Host Name in the respective fields. 4. After that, click the Submit button. Option Description LAN Mode Configures the VoIP Gateway as a router or bridge. IP Type Fixed IP address allows the user to manually assign an IP address.
5. Click on Save Settings/Reboot on the left menu and then click the Save & Reboot button to save your settings. 6. The NetComm ATA will reboot automatically to make your changes effective. Please wait while it reboots. YML881Rev1 www.netcomm.com.
DHCP Mode 1. Click on WAN on the left menu. 2. Change the IP Type to DHCP. 3. After that, click the Submit button. Option Description DNS Server 1 The Domain Name Service that the NetComm ATA uses to resolve domain names to IP addresses. This is usually your modem / Router or the primary DNS server specified by your Internet Service Provider (ISP). (Optional) DNS Server 2 The Domain Name Service that the NetComm ATA uses to resolve domain names to IP addresses. This is usually your modem / router.
PPPoE Client Mode 1. Click on WAN on the left menu. 2. Change the IP Type to DHCP. 3. Enter the username and password supplied by your Internet Service Provider. 4. After that, click the Submit button. Option Description User Name Your PPPoE username. This is normally specified by your Internet Service Provider (ISP). Password Password for the above PPPoE account. Service Name The name of your service provider. (Optional) 5.
VoIP Configuration 1. Click on VoIP on the left menu. 2. Click on SIP Service Provider. 3. Enter the information supplied by your VoIP service provider and click Submit. V110, V210P, V211, V220 User Guide 18 YML881Rev1 www.netcomm.com.
Field Description Active If set to on, the NetComm ATA will attempt to register with your VoIP service provider using this account. SIP Proxy Domain The SIP Proxy Domain is specified by your VSP. Proxy Server The host name of IP address of the SIP server. The proxy server is responsible for forwarding requests received from the NetComm ATA to your VoIP service provider. The Proxy Server is specified by your VoIP service provider.
Advanced Configuration Your NetComm ATA has many advanced features that you may want or need to use in the future. Let’s start by taking a look at the menus in the web interface. 1. Open your Web browser (Internet Explorer, Firefox etc). 2. Enter the LAN port default IP address of the NetComm ATA (e.g. http://192.168.22.1) in the address bar and press Enter. 3. At the login screen, enter the gateway username and password. The default login username is admin, and the default login password is admin. 4.
Status Page System Information Page This page illustrate the system related information Network Status Page You can view the current Network setting in this page. VoIP Status Page The page shows current status of VoIP SIP Service provider. YML881Rev1 www.netcomm.com.
Configuration WAN You can configure the WAN settings in this page. The LAN mode allows the VoIP Gateway to be configured as a router or a bridge. • Bridge: The system serves as a bridge between WAN port and LAN port. • NAT: The system serves as a NAT router, allowing multiple computers and the VoIP gateway to share a single public IP address. The IP Type determines how the VoIP Gateway obtains its public IP address. Fixed IP allows you to manually enter a fixed IP address, mask and gateway address.
LAN You can configure the LAN settings/DHCP server in this page. Options Description IP The unique address of the VoIP Gateway on your local network. Mask The subnet mask of your local network. MAC The Ethernet MAC address of the WAN interface. DHCP Server Enable or disable DHCP server. Start IP The start of the IP address given by the DHCP server when the DHCP server is enabled. End IP The end of the IP address given by the DHCP server when the DHCP server is enabled.
VoIP The VoIP Gateway Configuration page sets parameters for all VoIP application. The VoIP Gateway Configuration page is divided into four general categories: SIP Setting, Phone Book, Phone Setting, and Others. V110, V210P, V211, V220 User Guide 24 YML881Rev1 www.netcomm.com.
SIP Setting In the SIP settings sub menu you can setup the SIP Service Provider, Port Settings, Codec Settings, Codec ID Settings, DTMF Settings, RPort Setting and QoS. SIP Service Provider In the SIP Service Provider page you will need to enter the account and the related information for your SIP account. Please refer to your VSP (Voice Service Provider provider for more information. You can register two SIP accounts in the V220.
User Name Your VoIP number. This number is assigned by your VoIP service provider. Auth Name The authentication username assigned by your VoIP service provider. This can be different to your VoIP number. Auth Password The authentication password provided by your VoIP service provider. Subscribe for MWI When enabled the Subscribe for Message Waiting Indication will be sent periodically. Status Indicates if the VoIP Gateway is registered to your VSP.
Codec Settings You can set the Codec Priority, RTP Packet Length, and VAD (Voice Activity Detection) settings in this page. Please leave as default unless otherwise specified by your VSP. Codec ID Setting You can set the value of Codec ID in this page. Please leave as default unless otherwise specified by your VoIP Service Provider. YML881Rev1 www.netcomm.com.
DTMF Setting You can set the Out of Band DTMF and Send DTMF SIP Info Enable/Disable in this page. To change this setting, please follow your VoIP Service Provider’s information. When you finished the setting, please click the Submit button. • RFC 2833: Click this button to send mid-call DTMF tones in RTP packets separately using RFC2833, i.e., dynamic negotiation of RTP payload for DTMF digits will be done.
Phone Book Configuration The Phone Book contains Speed Dial Settings where you can setup Speed Dial number. If you want to use Speed Dial you just dial the speed dial number then press “#”. The Phone Book has a maximum of 140 speed dial entries. You can add and delete the entry from this page. To add a phone number into the Speed Dial list, enter the position, the name, the number (Speed Dial Number), and the phone number (by URL type) and then click the “Add Phone” button.
Add New Phone Position Enter the phone number from 0 to 139 Name Enter the Speed Dial Name Number Enter the Speed Dial Number URL Enter the URL, VoIP Phone Number, Remote WAN IP Address of VoIP Gateway Add Phone [Button] Add the new Phone which you configured Reset [Button] Reset configured items Examples: Example 1: Position: 0, Name: “test iptel”, Number: 000, URL: test@iptel.org When the user dials the Number 000, it will dial to the VoIP User test who registers to the SIP Server iptel.org.
Example 5: Position: 4, Name: “Voip user”, Number: 004, URL: voipuser When the user dials the Number 004, it will dial to the VoIP User whose phone number is voipuser. Example 6: Position: 5, Name: “home”, Number: 005, URL: 0019998887777 When the user dials the Name [Speed Dial Number] 005, it will dial to the PSTN phone number 000019998887777 by VoIP OUT. Note: please make sure that if your VoIP Service Provider support the VoIP OUT.
Phone Setting Phone Setting contains Call Forward, Volume Settings, DND Settings, Auto Answer, Caller ID, Dial Plan Settings, Flash Time Settings, Call Waiting Settings, T.38(FAX) Settings and Hot line Settings functions. Call Forward function You can setup the phone number you want to forward in this page. There are three type of Forward mode. You can choose All Forward, Busy Forward, and No Answer Forward by enabling the respective mode.
Busy Fwd No. The URL/number you configured will be forward to for Busy Forward No Answer Fwd No. The URL/number you configured will be forward to for No Answer Forward Name Display the name of URL/number that you configured URL Enter the URL, VoIP Phone Number, Remote WAN IP Address of VoIP Gateway which you want forward to. No Answer Fwd Time Out You can set the Time Out time for system to start to forward the call to the number you configured for No Answer Forward Example 1: All Forward: IP, Name.
Example 5: All Forward: IP, Name: 192.168.10.36, URL/Number: 192.168.10.36 If you are on the phone, the new incoming call will forward to the VoIP IP Gateway’s WAN IP Address 192.168.10.36. Example 6: All Forward: IP, Name.: 7777, URL/Number: 7777 If you can not answer the phone after 3 rings, the incoming call will forward to the VoIP phone number 7777. Example 7: All Forward: IP, Name: 192.168.10.36, URL/Number: 192.168.10.
Volume Setting function You can setup the Handset Volume, PSTN-Out Volume, Handset Gain and the PSTN-In Gain. Options Description Handset Volume: to set the volume for on your handset. PSTN-Out Volume: (V211 only) is to set the PSTN volume out. Handset Gain: to set the volume sent out to the other party handset. PSTN-In Gain: (V211 Only) is to set the volume sent in to your handset from PSTN.
Auto Answer function (Only applicable for V211) You can set the Auto Answer function to make the device answer the incoming call. If the call arrives from VoIP, then the VoIP Gateway can let the user redial the call to a PSTN phone number. If the call is coming from the PSTN, then the VoIP Gateway can let the user redial to a VoIP Phone number.
Example 1: Auto Answer: On, Auto Answer Counter: 3 How to Use – PSTN to VoIP Call: 1. Call in via PSTN. 2. When you hear the dial tone indicating that the VoIP Gateway is receiving 3 rings and expecting a number, dial the VoIP phone number to which you want to call, then press # (optional) to make a PSTN to VoIP call. How to Use – VoIP to PSTN Call: 1. Call in via VoIP. 2.
Caller ID function You can set the device to show Caller ID in your PSTN Phone or IP Phone. In Australia, Caller ID is sent using FSK after the 1st ring. Options Description Single Caller ID Enable to detect Single Caller ID CID Without Time Enable to detect the Caller ID without time. CID Type 2 Enable to detect the Caller ID Type 2. V110, V210P, V211, V220 User Guide 38 YML881Rev1 www.netcomm.com.
Dial Plan function Dial plans can make your dialing easier. If the dialed number meets the prefix, the ATA will modify the dialed number before dialing it. If the dialed number does not meet the prefix, the ATA will dial the number without any modification. Options Description Drop Prefix If set to yes, the ATA will remove the prefix from the number before passing it onto the VSP. Replace rule1 Replace rule2 Replace rule3 Replace rule4 There are total 4 replace rules for use.
Example 1: Drop prefix: No, Replace rule 1: 002, 8613+8662 When the number 8613 has been dialed, the prefix 002 will be added and the real phone number [002+8613+xxx] will be dialed out. For example, when you dial the number 86315555 and the prefix 002 will be added and the real phone number 00286135555 will be dialed out. When the number 8662 has been dialed, the prefix 002 will be added and the real phone number [002+8662+xxx] will be dialed out.
Example 3: Drop prefix: No, Replace rule 3: 009, 12 When the number 12 has been dialed, the prefix 009 will be added and the whole digits [009+12+xxx] will be dialed out. For example, when you dial the number 125555 and the prefix 009 will be added and the real phone number 009125555 will be dialed out. Example 4: Drop prefix: No, Replace rule 4: 007, 5xxx+35xx+21xx When the number 5xxx has been dialed, the prefix 007 will be added and the whole digits [007+5xxx] will be dialed out.
Auto Dial Time function This value determines the time the ATA waits after the last digit is entered, before placing the call. Alternatively, you can press # to immediately dial the number. Flash Time Settings function When you use the PSTN phone and you need to press the Hook to simulate Flash key (Switch to the other phone line or HOLD), this function is to set the amount of time you need to press the Hook to represent the Flash function.
T.38 support Fax Pass-through In fax pass-through mode, UDPTL packets are not used. Fax communication between the two fax machines is carried out entirety in-band over a voice call (over RTP). The ATA is aware that the call in progress is a fax call and not voice call. If during a voice call, the CED/CNG fax tones are recognized, then the VoIP Gateway will change the voice codec to G.
Others The others menu contains the following sub menus : Auto Configuration Settings You can enable/disable the auto configuration/provisioning setting in this page. The ATA allows for provisioning and remote upgrade. Provisioning is achieved through configuration profiles transferred to the device via TFTP, HTTP or FTP. The ATA can be configured to update its VoIP Configuration from a remote profile on power up or reboot. Options Description Auto Configuration Enable Auto Configuration.
Example 1: Auto Configuration for HTTP Server Auto Configuration: HTTP, HTTP Server: 192.168.10.100, HTTP Path: / Every time when you power on the ATA it will update its VoIP configuration to the latest one from Auto Provisioning Server (HTTP Server) automatically. Example 2: Auto Configuration for TFTP Server Auto Configuration: TFTP, TFTP Server: 192.168.10.
FXO & FXS Impedence Setting You can select the FXO & FXS Impedence Setting for a different country. Please leave as default unless otherwise instructed. Options Description FXO Port Select Impedence for the FXO port. (only on V211) FXS Port Select Impedence for the FXS port. STUN Setting You can enable/disable the STUN feature and configure the STUN Server IP address in this page. This function can help your ATA to work properly behind a NAT device.
MAC Clone Settings Some ISPs have a restriction that allows only 1 host locked by its MAC address to talk on the internet. If you change network cards, you have to call them up to change the MAC. The NetComm ATA can clone the computer’s MAC that was originally set up in this configuration. Options Description MAC Clone Default is Off (disable). When it was On (enable). The VoIP Gateway clones the computer’s MAC that was originally set up for such an ISP.
DDNS Dynamic DNS (DDNS) allows the ATA to register your IP address with a DDNS provider each time the IP address changes. This allows you to discover the ATA from a remote location when the ATA is used with a dynamically assign IP address service. Example: 1. Configure the WAN connection to PPPoE Client and make sure the ATA has the WAN IP Address (Public IP Address). V110, V210P, V211, V220 User Guide 48 YML881Rev1 www.netcomm.com.
2. Enable DDNS and configure the DDNS settings including Host Name, User Name and Password 3. If configured correctly, you should be able to visit the home page of the ATA by entering the DDNS Host Name as follow. YML881Rev1 www.netcomm.com.
VLAN Settings You can set the VLAN settings in this page. Options Description VLAN Packets When enabled the ATA will receive VLAN Packets function. VID (802.1Q/TAG) Configure the Virtual LAN ID (VLAN ID or VID) for VLAN Server. The VLAN Identifier is a 12-bit field. It uniquely identifies the VLAN to which the frame belongs. The field can have a value between 2 and 4094. (Default 136). User Priority (802.1P) Default is 0. Configure user priority.
Virtual Server Virtual Servers are used for port forwarding from the WAN to LAN networks. If any local PCs need to be mapped to the UDP/TCP port on WAN side, you can enter the mappings here. There can be up to 24 different Virtual Server configurations. Options Description Virtual Server Page Default page is Page1. There are 3 pages, Page 1 to Page 3 Num Show the number by sequence. There are a total of 24 numbers from mapping 0 to mapping 23 that can be set.
Add Virtual Server Num Enter the number corresponding to the Virtual Server configuration. Server IP Enter the private network IP address for the particular server. Protocol Select TCP or UDP. Internal Port Enter the port number of the Private Network (LAN or internal network). In most cases, the private port number is same as public port number. This port number cannot be seen from the WAN side. External Port Enter the port number of the Public Network (WAN or external network).
Well Known TCP/UDP Ports Port Protocol 20 File Transfer Protocol (FTP) Data X 21 FTP Commands X 23 Telnet X 25 SMTP X 43 Whois X 53 Domain Name System (DNS) X 69 Trivial File Transfer Protocol (TFTP) X 70 Gopher X 79 Finger X 80 HTTP X 110 POP3 X 111 SUN Remote Procedure Call (RPC) 115 SFTP X 119 Network News Transfer Protocol (NNTP) X 123 Network Time Protocol (NTP) 144 News X 161 Simple Network Management Protocol (SNMP) X 162 SNMP traps X 179 Border
SNTP Settings Simple Network Time Protocol (SNTP) can be used to sync the time on the NetComm ATA. If SNTP is enabled, your ATA clock is synchronized with an Internet time server once a day. However, if you don’t have a continuous Internet connection through a cable modem or DSL modem, the automatic synchronization might not always occur. Options Description Primary Server Enter the primary NTP server name or IP address. Secondary Server Enter the secondary NTP server name or IP address.
Alarm Settings Provide the alarm function. The alarm will sound when it reached the Alarm Time that you configured. Options Description Alarm Default is OFF (Disable). When it was ON (Enable), It will enable the Alarm function. Alarm Time Default is 0:0 (hh:mm). Set the Alarm Time. (24 hours format, hh:mm) Current time The current time of the NetComm ATA. Example 1: Alarm: ON, Alarm Time: 8:1(hh:mm) The alarm will sound when it reached the current time 08:01. YML881Rev1 www.netcomm.com.
System Authority In the System Authority page you can change the NetComm ATA’s login name and password. Save Settings/Reboot If modifications are made to the Netcomm ATA’s settings, they will be lost if they are not saved to the ATA nonvolatile memory. Click Save & Reboot button to make any configuration changes permanent. After you click the Save & Reboot button, the ATA will automatically restart and the new setting will take effect.
System Reset factory default Page You can restore the NetComm ATA settings to factory default by clicking the restore button. The ATA will restore to default and automatically restart. Firmware Update Page To update the NetComm ATA firmware, click browse to locate the new firmware or enter the location and name of the firmware in the File Location field. Click Update, to upgrade the firmware to the new version. YML881Rev1 www.netcomm.com.
Auto Update Page The NetComm ATA can check and update the firmware automatically either when powering up or via a schedule. Options Description Update via Enable or disables the Auto Update function. To enable, select the type of auto update server – TFTP, FTP or HTTP. TFTP Server The address of the TFTP. HTTP Server The address of the HTTP server. HTTP File Path The path where the file is located. FTP Server The address of the FTP server. FTP Username The username for the FTP server.
Automatic Update Notify only: When newer firmware is available, the VoIP Gateway will only notify you by a “BEEP BEEP BEEP” you when you pick up the phone. It will not automatically upgrade. Automatic (Scheduling): When there is a newer firmware, it will update the firmware automatically. Firmware File Prefix The file prefix of the firmware Next update time Displays the next update or check time. Notify Only Auto Update Procedure: 1.
IVR Interface for VoIP Gateway You can use the PSTN phone to configure the NetComm ATA. Please follow the instruction below to configure it.
How to make a phone call Dial a VoIP Phone call When your VoIP Gateway is configured properly, you can make a phone call via VoIP. If you want to make a phone call, you can dial the phone number and press “#” button to start to dial the phone number. Dial a PSTN Phone call (V210P/V211) By default outgoing calls should be placed with the VoIP service. If you want to make a phone call via the PSTN pass-through port, you can press “0*” and dial the phone number.
3-Way Conferencing How to Use: 1. Dial the first number. 2. During connection to the first party, perform a hook flash to put the first party on hold. 2. When you hear the dial tone, press #512# on your telephone dial-pad. 3. When you hear the recall dial tone, dial another number and talk with the second person. 4. To conference with both callers at the same time, perform a hook flash. 5. To transfer the second call to first call, perform a hook flash after entering into conferencing mode.
Common problem and solutions No power to the ATA. • Please ensure that the power cable is connected correctly and • The power switch is turn on. (Both at the power point and the power switch at the back of the unit). Note: Only use the power adapter supplied with the NetComm ATA. A different adapter may damage the product. ETH light is off. • Please ensure that the ATA is connected to your broadband modem/router using the correct cable and your computer is connected to the ATA.
Appendix A: Glossary This glossary defines acronyms and keywords used in this document. ATA Analog Telephone Adaptor Codec The format by which audio or video streams are compressed for transmission over networks. CPC CPC (Calling Party Control) is a signal sent from most modern electronic COs to indicate that the Calling Party has hung up. DTMF Dual-tone multifrequency. DTMF is the system that is used in interactive voice-response menu systems such as the menu system for accessing voicemail messages.
Product Warranty The warranty is granted on the following conditions: 1. This warranty extends to the original purchaser (you) and is not transferable; 2. This warranty shall not apply to software programs, batteries, power supplies, cables or other acces¬sories supplied in or with the product; 3. The customer complies with all of the terms of any relevant agreement with NetComm and any other reasonable requirements of NetComm including producing such evidence of purchase as NetComm may require; 4.
Notes ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ______________
Did you know your phones will disrupt your ADSL2+ connection... Even If You Have Older ADSL Filters? Due to faster ADSL speeds, an inline ADSL2+ Microfilter stops your ADSL connection being disrupted by telephones connected to the same line. Older filters cannot handle these speeds. A high-quality Microfilter from NetComm will ensure you have a stable broadband Internet connection with no reduction in the quality of your telephone service.
Product Warranty NetComm products have a standard 12 months warranty from date of purchase. However some products have an extended warranty option, via registering your product online at the NetComm website www.netcomm.com.au. Refer to the User Guide for complete product warranty conditions, limitations of warranty and other legal and regulatory information. Contact Information If you have any technical difficulties with your product, please do not hesitate to contact NetComm’s Customer Support Department.