Owner's Manual

Troubleshooting
121
R6250 Smart WiFi Router
Troubleshoot with the LEDs
After you turn on power to the router, the following sequence of events should occur:
1. When power is first applied, verify that the Power/T
est LED is lit.
2. V
erify that the Power LED lights amber within a few seconds, indicating that the self-test is
running.
3. After approximately 30 seconds, verify the following:
• The Powert LED lights solid green.
• The Internet LED is lit.
The LEDs on the front panel of the router can be used for troubleshooting.
Power LED Is Off or Blinking
• Make sure that the power cord is securely connected to your router and that the power
adapter is securely connected to a functioning power outlet.
• Check that you are using the 12V DC, 2.5A power adapter that NETGEAR supplied for
this product.
• If the Power LED blinks slowly and continuously
, the router firmware is corrupted. This
can happen if a firmware upgrade is interrupted, or if the router detects a problem with the
firmware. If the error persists, you have a hardware problem. For recovery instructions, or
help with a hardware problem, contact technical support at www.netgear.com/support.
Power LED Stays Amber
When the router is turned on, the Power LED lights amber for about 20 seconds and then
lights green. If the LED does not turn green, the router has a problem.
If the Power LED is still amber one minute after you turn on power to the router:
1. T
urn off the power and then turn it back on to see if the router recovers.
2. Press and hold the Reset button to return the router to its factory settings.
See Troubleshoot Your Network Using the Ping Utility on page 126.
If the error persists, you might have a hardware problem. Contact technical support at
www.netgear.com/support.