Owner's Manual

Call
Comcast Xfinity
to
Set Up Your
Internet
Connection
If
you are unable
to
self-activate
your
modem router,
call Comcast
Xfinity customer service.
Before
you
call Comcast Xfinity, make sure
that
your
account
number, account phone number, email
address, and password are
nearby. The modem router's
model number
is
C6250
.
The
serial
number and MAC
address are on
the
product
label.
~
To
set up
your
Internet
connection
by
calling
Comcast
Xflnity:
1. Call Comcast
Xfinity customer service
at
1
-800-XFINITY
(1
-
800-934-6489)
.
2. When asked, provide
your
account information and provide
the
modem router's
model number and
MAC
address.
3. Wait
for
the
Comcast
Xfinity representative
to
confirm
that
your
modem router
is
active.
4.
If
you do
not
get
an
Internet
connection
with
the
modem router,
ask
the
Comcast
Xfinity representative
to
look
for
your
modem router
online, and do one
of
the
following depending
on
what
the
Comcast
Xfinity representative
tells
you about
your
modem router:
•
If
the
modem router
is
not
visible,
the
Comcast Xfinity
representative can give
you
instructions
to
verify
why
the
modem router does
not
connect
with
your
high-speed
Internet
service.
7