Instructions / Assembly

47
Troubleshooting
PROBLEM POSSIBLE CAUSES
4. Main burner will not light
with the Pulse Ignitor, but will
light with a match
Electrode is covered by cooking residue
Clean wire or electrode using a cloth and rubbing alcohol.
Electrode and burners are wet
Wipe with dry cloth.
Ignition electrode cracked or broken; sparking where cracked
Replace the valve. This must be done by a licensed gas tter.
Flame thrower orice is blocked
Clean the orice or replace the valve as required.
Faulty Pulse Ignitor.
Replace the valve. This must be done by a licensed gas tter.
Ignition electrode not in correct position.
The distance from the tip of the electrode to the burner should be
4 mm.
5. Humming regulator. This is not a defect. It is caused by internal vibrations in the regulator
and does not aect the performance or safety of the gas grill.
Humming regulators will not be replaced.
6. Burners will not cross light
each other.
Grease, Food material, or Dirt build up.
Clean the re-bridge channels. Make sure the burner’s side ports are
clean.
7. Burner output on “high”
setting is too low. (Rumbling
noise and uttering blue ame
at burner surface.)
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orice. Spider webs or other matter in venturi
tube.
Clean burner orice . Clean out venturi tube.
8. Infrared burner (if equipped)
ashes back (during operation
the burner abruptly makes a
loud “whoosh” sound, followed
by a continuous blow-torch type
sound and grows dim.)
Ceramic tiles overloaded with grease drippings and build-up. Ports
are clogged.
Turn burner o and allow to cool for at least two minutes.
Relight burner and burn on high for at least ve minutes or until the
ceramic tiles are evenly glowing red.
Burner overheated due to inadequate ventilation (too much grill
surface covered by griddle or cooking pan.)
Ensure that no more than 75% of the grill surface is covered by objects
or accessories.
Turn burner o and allow to cool for at least two minutes, then relight.
Cracked ceramic tile.
Allow burner to cool and inspect very closely for cracks. If any cracks
are found, contact NewAge customer service for replacement option.
Leaking gasket surrounding the ceramic tile, or a weld failure in
the burner housing.