Instructions / Assembly
Table Of Contents
- Safety and Care
- Safety and Care
- Unpacking
- Product Inspection
- Product Specifications
- Parts Included and Spare Parts
- Tools Included
- Accessories
- Assembling the Kamado
- Assembling the Kamado Basic Setup
- Installing the Accessories
- Starting the Charcoal
- Cleaning the Ash
- Controlling the Temperature
- Cooking Guide
- Replacing the sealing gasket
- Replacing the Hinge Spring
- NewAge Customer Service
- SÉCURITÉ ET SOINS
- Sécurité et soins
- Déballage
- Inspection du produit
- Spécifications du produit
- Pièces comprises et pièces de rechange
- Outils compris
- Accessoires
- Assemblage du Kamado
- Assemblage du Kamado - Installation de base
- Installation des accessoires
- Allumage du charbon
- Nettoyage des cendres
- Contrôle de la température
- Guide de cuisson
- Guide de cuisson
- Guide de cuisson
- Guide de cuisson
- Remplacement du joint d’étanchéité
- Remplacement du ressort de charnière
- Service à la clientèle de NewAge
Scan this QR code with the camera
on your mobile device to visit the
NewAge Products Support Hub
www.newageproducts.com/support-hub/
NEWAGE PRODUCTS INC. PLATINUM 22IN KAMADO GRILL
MANUFACTURER WARRANTY
PROOF OF PURCHASE IS REQUIRED
TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call our
customer service team:
• Name, address and telephone number
• Product Name / SKU Number
• A clear, detailed description of the problem
• Proof of purchase including order number
Register your NewAge Products purchase online for quicker customer
assistance and access to exclusive benefits
Visit www.newageproducts.com/register/
Warranty Claim
For warranty service please contact NewAge Products at
1-877-306-8930; or support@newageproducts.com
Please review all warranty details below, prior to contacting NewAge Products for a claim.
Scan the QR code on the right to access our support page or
visit www.newageproducts.com/contact-us/
WHAT IS COVERED
When this product is installed, operated and maintained according to the instructions attached to or furnished with the
product, NewAge Products Inc. will replace the defective product or parts if the part fails as a result of defective materials or
workmanship for the warranty duration from the purchase date of the product.
1. Service calls to correct the installation of any NewAge products or to instruct you how to use or install them.
2. Damage resulting from products caused by accident, drops, thermal shock, water penetration, misuse, abuse, fire,
flood, improper installation, acts of God, neglect, modification or mishandling.
3. Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instructions
provided with the product.
4. Repairs or replacement when your product is used in other than normal, residential use, such as a commercial environ-
ment, or handled in anyway inconsistent with the installation instructions included with the product.
5. Cosmetic damage, including scratches, dings, dents or cracks in the glaze that do not aect the structural or functional
capability of the product.
6. Mildew growth due to improper maintenance and storage.
7. Surfaces damaged due to improper use of chemicals, and detergents.
8. Replacement parts for NewAge products outside Canada and the United States.
9. Loss due to theft.
10. Damage resulting from use of the product contrary and not in accordance to the instruction manual.
11. Any labor costs during the warranty period.
WHAT IS NOT COVERED
DISCLAIMER OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING TO THE EXTENT APPLICABLE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
ARE EXCLUDED TO THE EXTENT LEGALLY PERMISSIBLE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO ONE YEAR, OR
THE SHORTEST PERIOD ALLOWED BY LAW. THIS WARRANTY IS LIMITED TO THE ORIGINAL BUYER. Some states and provinces do not allow limitations
on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and
you also may have other rights that vary from state to state or province to province.
LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR OR REPLACEMENT AT OUR DISCRETION
AS PROVIDED HEREIN. NEWAGE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not
allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty
gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.
Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge provides the following
warranties to the initial customer;
Length of Warranty Warranty Covered Items
5 years
Metal Parts, Ceramic Parts
3 years
Heat deector, Pizza stone and Hinge Spring
1 year
Cast Iron Griddle, Gasket, Thermometer, Grate Gripper, Charcoal Chimney
LIMITED WARRANTY