Installation Guide

FAQs

Frequently Asked Questions

1. Does my DVR have to be connected to the Internet?

Your DVR does not require an Internet connection for basic operation,

but you will need to connect the DVR to your router to remotely view your

system on a PC/Mac

or Smart Device.

2. Does my DVR have to be connected to a TV or monitor?

For initial setup, you will need to connect your DVR to a TV or monitor.

After completing the initial setup, your DVR does not need to be connected

to a TV or monitor to view or capture recordings. You can view your

system using the Night Owl Connect CMS Software on a PC/Mac

or by

downloading the Night Owl Connect App on your Smart Device.

3. Are my cameras weatherproof?

Yes, your cameras are weatherproof and will endure minimal moisture and

dirt/debris. However, Night Owl strongly recommends placing all outdoor

cameras under an eave or awning to help shield them from overexposure to

the elements, which could reduce your camera’s lifespan.

4. Why does my camera stop working at night?

Your camera might not be receiving enough power for the LEDs needed

for Night Vision. Plug the camera directly into the camera power adapter

(bypassing the splitter) to see if the LEDs turn on. If they do, you may need

to purchase an additional camera power adapter for that camera.

5. Why is the Night Owl Connect App not accepting my password?

Night Owl Apps require two passwords. One is for logging into the app, and

the other is the DVR’s admin password. To add a device to the app, enter

the DVR’s admin password. Remember, you MUST confirm your email by

clicking the “Confirm Email” link in the verification email sent by Night

Owl during setup.

6. Why can’t I connect using the Night Owl Connect App or Night Owl

Connect CMS Software?

If you are having trouble connecting using the mobile app or client

software: A) your system may not be connected to a router; B) the latest

firmware or client software may not be installed; C) the DVR password was

entered incorrectly; D) you may need to restart your DVR; E) the network

upload speed may be too slow, contact your ISP.