Operation Manual

Consumer Information
Consumer Information
6564
Take photos in a well-lit area
Move your bangs so the cameras can
recognize your eyebrows
Face the screen directly
Remove your glasses if you use them
There is no sound from the speaker.
• Check to make sure there are no headphones plugged into the system, as the speaker does not operate when headphones are
plugged into the audio jack.
• Try adjusting the volume control to make sure the volume is not turned o.
There is no sound from the headphones.
• Try adjusting the volume control to make sure the volume is not turned o.
• Make sure the headphones are fully inserted all the way into the audio jack.
The microphone doesn’t seem to work or recognize sounds (including headset microphones).
• Make sure the software you are using includes microphone features.
• Conrm that the microphone is operating correctly by performing a microphone test in System Settings (see page 52).
• Some voices may be dicult for the system to recognize. Try having a dierent person speak the same word or phrase to verify if
this is the problem.
• If you are using a headset microphone, try removing it and using the built-in system microphone.
The microphone seems to respond on its own, or there is feedback from the speaker
(including headset microphones).
• The microphone may be responding either to ambient noise in the environment or to noise coming from the speaker. Try to
remove the source of the noise or move to another location. You can also try lowering the speaker volume or use headphones.
NOTE: If the speaker is emitting odd or high-pitched noises, this may be caused by feedback from the microphone. Lowering the
volume should solve this problem.
• If you are using a headset microphone, try removing it and using the built-in system microphone.
Troubleshooting
Troubleshooting
The screen image does not match my movement, or moves when I’m not moving the
system (for software that requires the system to be moved during game play).
The system’s built-in motion sensor may need to be recalibrated. This can be caused by sudden drastic temperature changes or by a
strong impact to the system.
To recalibrate the motion sensor, follow these steps:
NOTE: If you use the Calibrate option, the system will calibrate the motion sensor based on the system being located on a
at horizontal surface, rather than returning to the factory default settings.
While the HOME Menu is displayed, press and hold
and for three seconds.
When the Motion Sensor Calibration screen
appears, lay the system on a at horizontal sur-
face such as a tabletop and tap either Calibrate
or Revert to Default Settings.
The cameras don’t recognize my face.
In certain software titles, the cameras are used to recognize facial features. Observe the following guidelines to improve the
recognition process.
• The surrounding environment, the color of your hair and beard, or facial and hair decorations can interfere with facial recognition.
• In rare cases, dierences in facial features may make the facial recognition process fail..
The Download Play feature doesn’t work.
• Make sure this feature is not restricted by Parental Controls, either with Software Ratings restrictions or with Download Play
restrictions. If this is the case, you can either enter a PIN to temporarily turn o Parental Controls, or you can recongure Parental
Controls. See Parental Controls in System Settings for more information (page 41).
The system is not counting step numbers accurately.
• If your system is awake it cannot count steps. Steps are only counted when both the power is on and the system is in Sleep Mode.
• If you carry your system in a bag that is not closely connected to your body, or you dangle it by a strap or case as you walk, it
cannot accurately count your steps. The step numbers will be counted more accurately if you carry your system in a bag connected
to your waist (such as a hip pouch).
• If you play a Nintendo DS or Nintendo DSi software title for long periods of time without exiting, the system can only save up to
seven days of information. Intermittently save your progress and exit the software to accurately count steps when using this type
of software. See page 20 for more information on the step-counting feature.