User Manual

20
Troubleshooting
This section describes possible issues with RSU installation and how
to resolve the issues if you encounter them.
THE RSU CAN SUCCESSFULLY RECEIVE A SIGNAL AT
HOME, BUT NOT AT WORK OR AT A FRIEND’S HOUSE
You need to repeat the search for a service provider signal each time
you power down your RSU and move it.
If you have not repeated the signal search, repeat the steps described
in the section “Finding the strongest service provider signal” on
page 9 in this guide.
If this does not solve the problem, check with your service provider
to make sure they offer service to the geographic location where you
are running the RSU.
THE RSU CANNOT RECEIVE YOUR SERVICE
PROVIDER’S SIGNAL
Most users can receive a signal from their service provider when they
operate their RSU near an outside window, on the first or second
floor of their home or office.
However, you may need to run the signal scan in more than one
location in your home or office to get a signal.
If you performed the signal scan in two or three locations in your
home or office, but did not receive a signal, contact the electronics or
computer store where you purchased the RSU, or contact your service
provider.
THE RSU’S LIGHTS DON’T BLINK, BUT RATHER
CHASE
If your RSU is unable to find a service provider signal, the lights on
your RSU don’t blink, but rather they “chase” each other, with a light
blinking on as the previous light blinks off.