User Manual

23
YOU RECEIVE A DIALOG BOX INDICATING THAT YOU
CANNOT CONNECT TO YOUR SERVICE PROVIDER
When you try to connect with your service provider, you may receive
a message on your computer indicating that you cannot connect at
this time.
You may receive this message for any number of reasons, such as the
service provider’s equipment may be malfunctioning, your RSU is
malfunctioning, or your service provider is still processing your
payment or identification records.
If you receive such a message:
1 Make a note of the message’s contents and any error number that
appears.
2 Contact your service provider with this information. They should
be able to resolve the problem for you.
LINKMONITOR APPLICATION CANNOT
COMMUNICATE WITH RSU WHEN VPN IS USED
When using a virtual private network (VPN), you may receive a
message indicating that the LinkMonitor application cannot
communicate with the RSU. Some configurations of VPN prevent
communication between the application and the RSU.
To successfully use the LinkMonitor application, disconnect from the
VPN.