User Guide for the Polycom® SoundPoint IP 330/320 Phone SIP 3.1 August, 2008 Edition 1725-11241-001 Rev. D SIP 3.
Trademark Information Polycom®, the Polycom logo design, SoundPoint® IP, SoundStation®, SoundStation VTX 1000®, ViaVideo®, ViewStation®, and Vortex® are registered trademarks of Polycom, Inc. Conference Composer™, Global Management System™, ImageShare™, Instructor RP™, iPower™, MGC™, PathNavigator™, People+Content™, PowerCam™, Pro-Motion™, QSX™, ReadiManager™, Siren™, StereoSurround™, V2IU™, Visual Concert™, VS4000™, VSX™, and the industrial design of SoundStation are trademarks of Polycom, Inc.
About This Guide Thank you for choosing the SoundPoint IP 330/320 SIP, a full-duplex, hands-free phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network. This User Guide provides everything you need to quickly use your new phone. Verify with your system administrator that the network is prepared for configuring your SoundPoint IP 330/320 SIP phone.
User Guide SoundPoint IP 330/320 iv
Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Getting Started with Your SoundPoint IP 330/320 Phone . . 1–1 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Assembling Your SoundPoint IP 330/320 Phone . . . . . . . . . . . . . . . . . . . . 1–3 Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4 Connecting the Handset and Optional Headset . . . . .
User Guide SoundPoint IP 330/320 System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18 Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–19 Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19 3 Using the Basic Features of Your SoundPoint IP 330/320 Phone . . . . . . . . .
Contents Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide SoundPoint IP 330/320 viii
1 Getting Started with Your SoundPoint IP 330/320 Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 330/320 phone. The SoundPoint IP 330/320 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status.
User Guide SoundPoint IP 330/320 Parts List The following components are included in your SoundPoint IP 330/320 package: • Polycom SoundPoint IP 330/320 phone Dial Line 1 Menu Line 2 1 ABC DEF 2 3 Hold 4 GHI 5 JKL MNO PQRS TUV WXYZ 7 8 OPER 0 • 1-2 Handset and Handset Cord 6 9
Getting Started with Your SoundPoint IP 330/320 Phone • Phone Base • Network / Power Cable • Quick Start Guide and registration card Ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 330/320 Phone This section describes how to assemble your SoundPoint IP 330/320 phone.
User Guide SoundPoint IP 330/320 Connecting Network and Power Source Use Power over Ethernet (PoE) for network and power source connections unless otherwise directed by your system administrator. Note The AC power adapter is a separate, optional accessory. Your system administrator will provide one if necessary. Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub.
Getting Started with Your SoundPoint IP 330/320 Phone 2. Connect the headset (optional) to the headset jack on the side of the phone. Handset Headset (optional) For information on supported headsets, go to www.polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box. Note For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320 and 330 phones, a separate Headset Jack Adapter (P/N 2457-11095-001) is required.
User Guide SoundPoint IP 330/320 Note If headsets are deployed in high static environments where users frequently disconnect and re-connect the headset to the phone, it is possible that the phone can be damaged by electrostatic discharge (ESD). You should take precautions to avoid excessive static buildup in your environment. This can include humidity control and removal of synthetic materials near the phone location.
Getting Started with Your SoundPoint IP 330/320 Phone 2. Align the protrusions on the bracket with their corresponding holes in the phone. 3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks.
User Guide SoundPoint IP 330/320 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 450 angle) is facing up. 3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown). Registering the Phone Generally, your phone will be deployed with multiple other phones.
Getting Started with Your SoundPoint IP 330/320 Phone register your phone after you install it, see Quick Tip 44011: Registering Standalone SoundPoint IP and SoundStation IP Phones available at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T echnical_Bulletins_pub.
User Guide SoundPoint IP 330/320 — Ringing — Call in progress/Conference — Call Forward — Do Not Disturb — Presence/BLF 3. Soft Keys—The screen will display labels for these keys, to identify their context-sensitive functions. 4. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The LED’s indicate the following: — Solid green—An active call is in progress. — Fast flashing green—There is an Incoming (ringing) call.
Getting Started with Your SoundPoint IP 330/320 Phone 13. Feature Keys—Access important features using these keys. — —Dials phone numbers or allows you to view the placed call list. — —Accesses local (your phone) and call server features. 14. Display Control Keys—Use , , , and (arrow keys) to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. 15. Speaker—For ringer and hands-free audio output. 16.
User Guide SoundPoint IP 330/320 • Note Press lists. and or hold and down to scroll through the Press the * key to page up. Press the # key to page down. These shortcuts can be used when lists appear on more than one page. However, these shortcuts do not work in the Contact Directory. • Use the dial pad keys to navigate through and make selections in numbered menu lists.
Getting Started with Your SoundPoint IP 330/320 Phone The type of text entry available is displayed in the title line. Switch between alphabetic (with and without an uppercase letter first) and numeric text entry by pressing the # key. Special characters like * and _ are considered alphabetic and appear when you press *, 1, or 0. Switch to uppercase by pressing and to lowercase by pressing . Note Pressing the # also allows for URL or IP address entry.
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2 Customizing Your SoundPoint IP 330/320 Phone You can customize your SoundPoint IP 330/320 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. This chapter provides basic operating instructions for customizing your SoundPoint IP 330/320 phone.
User Guide SoundPoint IP 330/320 Configuring Basic Settings To configue basic settings, press , and then select Settings > Basic. You can configure the following basic settings: • The appearance of the time and date • Display contrast • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localization) • Directory search Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 330/320 SIP phone.
Customizing Your SoundPoint IP 330/320 Phone 4. Press to confirm your choice. For example, the following figure shows Clock Time. 5. Press or repeatedly to return to the idle display. Display Contrast To adjust the contrast: 1. Press . 2. Press the Up or Down soft keys to increase or decrease the display contrast. 3. Press the Save soft key to accept changes or 4. Press or to cancel changes. repeatedly to return to the idle display.
User Guide SoundPoint IP 330/320 3. Press to confirm your choice. 4. Press or repeatedly to return to the idle display. Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off. To activate Headset Memory Mode: >> Press twice. All calls will now go to your headset, unless you switch to handset or speakerphone modes. Headset Hookswitch This feature enables electronic hookswitch support.
Customizing Your SoundPoint IP 330/320 Phone Ring Type You can select from the different ring types to distinguish between lines or to have a different ring from your neighbor’s phone. You can set distinctive incoming ringing tones for contacts in your local directory (refer to Editing Contacts on page 1-3). To change the incoming ring to a desired sound: 1. Press . 2. Select Settings > Basic > Ring Type. 3.
User Guide SoundPoint IP 330/320 2. Scroll through the list of available languages. 3. Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. 4. Press or repeatedly to return to the idle display. Directory Search You can configure how the search of the local contact directory is performed. The local contact directory can be searched by first name or last name. To change the directory search parameter: 1. Press 2. Using .
Customizing Your SoundPoint IP 330/320 Phone Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the and . Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest first. If there are no current calls, this list is empty. Local lists of incoming—both missed and received calls—and outgoing (also known as placed) calls is maintained by the phone (up to 99 for each list).
User Guide SoundPoint IP 330/320 Note Press the Info soft key to see the call information. The name is displayed. Access the other information by using the Up and Down arrow keys. • To delete the call from list: — Press the Delete soft key. Press Note repeatedly to return to the idle display. You can manually clear the call lists. They are automatically cleared when you restart the phone. Managing Contacts You can enter 99 contacts in your phone's local contact directory.
Customizing Your SoundPoint IP 330/320 Phone 2. Press . The Directory screen displays. displays at the top of the list. Note When adding the first contact, you do not need to press the Up arrow key. 3. Press to add a new entry. 4. Press to enter a first name. Entry to this field is alphabetic as denoted by . 5. Enter the first name of the contact from the dial pad. 6. Press the Ok or Cancel soft keys to accept or cancel changes. 7.
User Guide SoundPoint IP 330/320 10. Repeat steps 5 to 7 to change the Speed Dial Index if desired. It is automatically assigned to the next available index value. For more information, refer to Assigning Speed Dial Indexes on page 3-15. 11. Repeat steps 5 to 7 to change the Ring Type and Divert Contact if desired. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-15.
Customizing Your SoundPoint IP 330/320 Phone 4. (Optional) Press the Info soft key. The name is displayed. The number, time and date when the call started, and call duration are accessible through use of 5. (Optional) Press . repeatedly to select the phone number. 6. Press the Save soft key to save the contact in the local contact directory. 7. Press Note repeatedly to return to the idle display.
User Guide SoundPoint IP 330/320 6. Press repeatedly to return to the idle display. Editing Contacts To edit a contact in the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing 3. Use 4. Press . and to scroll through the list to find the contact. to select the entry. 5. Press the Edit soft key. 6. Use the field.
Customizing Your SoundPoint IP 330/320 Phone 7. Make the desired changes. The Ok soft key is not displayed until a change has been made. The Cancel soft key in this context will cancel the edit session for the entry and return to the screen before the Edit soft key was selected (see step 3). Press and to place the cursor either at the beginning or end of the item respectively. Press to move to the next field. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9.
User Guide SoundPoint IP 330/320 Placing a Call to a Contact To place a call to a contact in the local contact directory: 1. Press the Dir soft key. 2. Select the local contact directory if it does not appear automatically by pressing 3. Use . and to scroll through the list to find the contact. 4. Press or lift the handset. Searching For a Contact To search for a particular contact in the local contact directory: 1. Press the Dir soft key. 2.
Customizing Your SoundPoint IP 330/320 Phone Note The View, Save, and Search soft keys remain displayed on the bottom line of the graphic display as you scroll through the list using Up and Down arrow keys. 4. Press to enter a last name. Entry to this field is alphabetic as denoted by . 5. Enter the first few letters of the last name of the contact from the dial pad. 6. Press the Ok or Cancel soft keys to accept or cancel changes. 7. Press to display the next search field. 8.
User Guide SoundPoint IP 330/320 5. Press repeatedly until the Ring Type field is displayed. 6. Press to edit the Ring Type. 7. Enter the number corresponding to one of the ring types available. For more information, refer to Headset Hookswitch on page 2-4. 8. (Optional) To remove an existing value, press . 9. Press the Ok or Cancel soft keys to accept or cancel changes. 10. Press Note repeatedly to return to the idle display.
Customizing Your SoundPoint IP 330/320 Phone 8. Press repeatedly to return to the idle display. Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party. To divert incoming calls from a particular contact: 1. Press the Dir soft key. 2. Use and 3. Press to scroll through the list to find the contact. to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Divert Contact field is displayed. 6.
User Guide SoundPoint IP 330/320 System Customizations The following section details customizations of your SoundPoint IP 330/320 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 330/320 phone can support up to 2 lines. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.
Customizing Your SoundPoint IP 330/320 Phone Supporting Shared Lines Your SoundPoint IP 330/320 phone supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 3413 is private and the line 3416 is shared. If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, placed on hold, or added to a conference.
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3 Using the Basic Features of Your SoundPoint IP 330/320 Phone Your SoundPoint IP 330/320 phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, or conduct a conference call. At any time, only one active call may be in progress on your phone. The active call is the one that has audio associated with it. There may be up to three other calls on hold or in an “Incoming call” or “Ringing” state on a particular line.
User Guide SoundPoint IP 330/320 To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1. To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint IP 330/320 Phone on page 4-1. Review useful tips about the phone in Before You Use Your SoundPoint IP 330/320 Phone on page 1-10. If you require additional information or assistance with your new phone, contact your system administrator.
Using the Basic Features of Your SoundPoint IP 330/320 Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad. Note URL or IP dialing is not supported on registered phones. If your phone is intentionally unregistered, the default dialing mode is by URL.
User Guide SoundPoint IP 330/320 b c With the optional headset connected, dial the desired number using the dial pad. Press . Press . You will hear a dial tone. You can enter the desired number now. Note To permanently enable your headset, refer to Headset Memory Mode on page 2-3. To place a call using the Dial key: 1. Do one of the following steps: a Press the Callers soft key to view the Receive Call list. b Press 2. Use to view the Placed Call list. and 3.
Using the Basic Features of Your SoundPoint IP 330/320 Phone • Multiple Line Keys per line If your phone is configured with multiple call appearances, refer to Using Multiple Call Appearances on page 4-3 for instructions on how to answer a call. Note Incoming calls may be ignored by pressing the Reject soft key (for private lines) or the Ignore soft key (for private and shared lines).
User Guide SoundPoint IP 330/320 To answer a call using the headset: ¾ Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press soft key. or the Answer Answering When in Another Call You are busy on an active call and a second incoming call arrives on the same phone number. • If your phone is configured for a single Line Key per line: — The second call may cause a call waiting tone to be played and you see the second call appearance.
Using the Basic Features of Your SoundPoint IP 330/320 Phone 2. Press to access the new call. Soft key labels are updated on the display showing Ignore, Answer, and Reject. 3. Answer the incoming call. This places the original call on hold and refreshes the soft key labels. To answer an incoming call on a line configured for multiple Line Keys: Note Use this procedure after the call prompt disappears.
User Guide SoundPoint IP 330/320 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the graphic display indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled. To turn off Microphone Mute, press again. Adjusting the Volume Press to adjust receiver volume during a call.
Using the Basic Features of Your SoundPoint IP 330/320 Phone When a call has been on hold for an extended period of time, both visual and audible alerts appear. Contact your system administrator to determine if this feature is enabled/disabled, what the time period is, and what sound effects are available. When active on a call, the sound effects are played at a volume that is typically lower than the normal ringer volume.
User Guide SoundPoint IP 330/320 2. Press Conf soft key to create a new call. The active call is placed on hold. 3. Call the second party. 4. When the second party answers, press the Conf soft key again to join all parties in the conference. To split a conference call: ¾ Press the Split soft key to split the conference. Both parties will be on hold.
Using the Basic Features of Your SoundPoint IP 330/320 Phone Transferring Calls A call can be transferred in one of three ways: • Consultative transfer—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. — To transfer a call: on page 3-11. • Blind transfer—The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.
User Guide SoundPoint IP 330/320 To perform a blind transfer: 1. During a call, press the Trans soft key. 2. Press the Blind soft key. 3. Do one of the following steps: a Enter the number to which you want to transfer the call. b Press the Dir soft key to access the local contact directory, use and c to access the contacts, and then press Press the Dir soft key to access the corporate directory, search for the desired contact, and then press d .
Using the Basic Features of Your SoundPoint IP 330/320 Phone Static Forwarding To enable call forwarding to another party: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using then press and and . , select the forwarding type you want to change and .
User Guide SoundPoint IP 330/320 To disable call forwarding: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using and and . , select the forwarding type you want to change and then press the Select soft key. 4. Press the Disable soft key to turn off call forwarding. The idle display returns and the regular icon appears as the line indicator.
Using the Basic Features of Your SoundPoint IP 330/320 Phone Assigning Speed Dial Indexes You can associate a contact with frequently used number. for single touch dialing of a For example in the figure below, pressing Note places a call to James. The contact with the lowest speed dial index will be associated with the Line 2 key for single touch dialing. For other frequently used numbers, you can associate them with a speed dial index.
User Guide SoundPoint IP 330/320 6. Press to select the speed dial index for edit. 7. Do one of the following steps: — Enter the next available speed dial index. — Delete the existing speed dial index by using the Backspace soft key, and then enter a new speed dial index. 8. Press the Ok or Cancel soft keys to accept or cancel changes. 9. Press Note repeatedly to return to the idle display. Press and hold the unassigned Line 2 key from the idle display to associate a speed dial index.
Using the Basic Features of Your SoundPoint IP 330/320 Phone Using Voice Mail Your voice mail is saved in a centralized location and may be accessed from your phone. The presence of new Voice Mail messages is indicated by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the graphic display. If the phone is configured for multiple lines, an individual line indicator icon indicates Voice Mail messages left on that line.
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4 Using the Advanced Features of Your SoundPoint IP 330/320 Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 330/320 phone. This chapter contains instructions on: • Using Automatic Call Distribution • Using Multiple Call Appearances • Using Buddy Lists • Restarting Your Phone To customize your phone, refer to Customizing Your SoundPoint IP 330/320 Phone on page 2-1.
User Guide SoundPoint IP 330/320 When ACD is enabled on your phone, the line icon appears. This is the default setting. No calls will be directed to your phone. After you log in (refer to To log into the ACD:), the line icon changes to . You are now considered available and calls will be directed to your phone. After you end a call, the line icon alternates between and showing you are now unavailable.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone 8. Enter your password and press the Login soft key. 9. Press repeatedly to return to the idle display. To log out of the ACD: 1. Press . 2. Select Features > ACD Login/Logout... 3. Select Logout. 4. Press repeatedly to return to the idle display. To set ACD agent availability: 1. Press . 2. Select Features > ACD Agent Availabilit... 3. Use and to switch between Available and Unavailable settings. 4. Press 5.
User Guide SoundPoint IP 330/320 For example, the first figure shows Line 2 in a held call with Dean at extension 1703 and Line 1 has a call on hold. The second figure shows Line 1 holding a call from Bob at extension 1701. To answer an incoming call when configured for multiple call appearances: ¾ Do one of the following steps: — Press to put the original call on hold and then answer the incoming call. — Answer the incoming call during the Call Waiting prompt (first 10 seconds).
Using the Advanced Features of Your SoundPoint IP 330/320 Phone Using Buddy Lists Your SoundPoint IP 330/320 phone combines interactive message services and status monitoring to complement a traditional messaging application such as e-mail. Live interaction within a pool of phones is possible by monitoring the “presence” of the parties involved. Your phone can “watch” the status of up to 8 other phones or 8 buddies. These other phones form your “buddy list”.
User Guide SoundPoint IP 330/320 To add or delete a contact from your buddy list: 1. Press the Dir soft key. 2. Use or to scroll through the list to find the contact. 3. Press to select the entry. 4. Press repeatedly until the Watch Buddy field appears. 5. Press to select the Watch Buddy field. 6. Use or to switch between Enabled and Disabled settings. When Watch Buddy is enabled, the contact is added to your buddy list. When Watch Buddy is disabled, the contact is removed from your buddy list.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone Integrating With Microsoft Live Communications Server 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.
User Guide SoundPoint IP 330/320 4. Press to select the entry. 5. Press Edit soft key. 6. Press to scroll through the list to find the Access field. 7. Press to select the field. 8. For Access, use or to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled, you are disallowing the contact from seeing your presence. The default for access is Disabled. 9. Press repeatedly to return to the idle display.
Using the Advanced Features of Your SoundPoint IP 330/320 Phone To restart the phone: 1. Press . 2. Select Settings > Advanced > Restart Phone. “Are you sure?” appears on the graphic display. 3. If you still want to restart your phone, press the Yes soft key. The restart process process begins. The process ends when the idle display appears.
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5 Troubleshooting Your SoundPoint IP 330/320 Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.
User Guide SoundPoint IP 330/320 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 330/320 phone has no power. Do one of the following steps: 5-2 • Verify that no lights appear on the unit when it is powered up. • Check if the phone is properly plugged into a functional AC outlet. • Make sure that the phone isn't plugged into a plug controlled by a light switch that is off.
Troubleshooting Your SoundPoint IP 330/320 Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 330/320 phone does not respond. Do one of the following steps: • Check for a response from other feature keys or from the dialpad. • Place a call to the phone from a known working telephone. Check for display updates. • Press the Menu key followed by System Status and Server Status to check if the telephone is registered correctly to the server.
User Guide SoundPoint IP 330/320 Access to Screens and Systems Symptom Problem Corrective Action There is no response from feature key presses. The SoundPoint IP 330/320 phone is not in active state. Do one of the following steps: The display shows “Network Link is Down”. 5-4 The LAN cable is not properly connected. • Press the keys more slowly. • Check with the system administrator to see whether or not the key has been mapped to a different function or disabled.
Troubleshooting Your SoundPoint IP 330/320 Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: Dial tone is not present on one of audio paths. • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).
User Guide SoundPoint IP 330/320 Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: Outbound or inbound calling is unsuccessful. You turned off the ringer. “Service Unavailable” is displayed on the graphic display. 5-6 The user pressed the New Call soft key, dialed a number with the handset on-hook, attempted to make a call from the contact directory when the phone was not registered.
Troubleshooting Your SoundPoint IP 330/320 Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to the SoundPoint IP 330/320 phone. Do one of the following steps: The display is incorrect. The display has bad contrast. The contrast needs adjustment. Outbound or inbound calling is unsuccessful. The display is flickering. Certain type of older fluorescent lighting causes the display to appear to flicker. • Check that the display is illuminated.
User Guide SoundPoint IP 330/320 Audio Symptom Problem Corrective Action There is no audio on the headset. The connections are not correct. Do one of the following steps: 5-8 • Ensure the headset is plugged into the jack marked Headset at the rear of the phone. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted). If the amplifier uses batteries, check that they are fully charged.
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
User Guide SoundPoint IP 330/320 Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
User Guide SoundPoint IP 330/320 Safety and Compliance (continued) Russian Compliance Regulatory Notices - 4
Index Symbols # key, page down shortcut 1–10 * key, page up shortcut 1–10 Numerics 123 icon 2–10 A ABC icon 2–9, 2–15 ACD. See also automatic call distribution answering calls 3–4, 3–5 assembling your phone 1–3 assigning speed dial indexes 3–15 automatic call distribution 4–1 B base, attaching 1–5 block buddies 4–6 buddy lists 4–5 C call lists types of 2–7 calls ending 3–7 on hold 3–8 with handsets 3–3 with headsets 3–3 conferences, setting up 3–9 contact directory 2–8 contact lists.
User Guide SoundPoint IP 330/320 L language support 2–5 M managing buddies 4–5 microphone mute 3–8 Microsoft Office Live Communications Server 2005 4–5, 4–7 multiple call appearances 4–3 multiple calls, hold 3–9 multiple keys per line 2–19 multiple lines call forwarding 3–13 Do Not Disturb 3–14 ring type 2–5 support for 2–18 Voice Mail 3–17 MyStat 4–5 N navigation guide icon 1–11 navigation key usage 1–10 network connection, phone 1–4 P parts list 1–2 placing calls 3–2 PoE.
Index T text entry 1–11 time and date 2–2 transferring calls 3–11 troubleshooting audio problems 5–8 calling problems 5–5 controls problems 5–3 display problems 5–7 power and startup problems 5–2 screen and system problems 5–4 U useful tips 1–10 V voice mail 3–17 volume 3–8 W watch buddies 4–6 Index – 3
User Guide SoundPoint IP 330/320 Index – 4
