Network Card User Guide

Nortel Switched Firewall Browser-Based Interface Users Guide
Preface  9
216383-D October 2005
How to get help
This section explains how to get help for Nortel products and services.
Getting help from the Nortel web site
The best way to get technical support for Nortel products is from the Nortel Technical Support
web site at: www.nortel.com/support.
This site provides quick access to software, documentation, bulletins, and tools to address
issues with Nortel products.
Use the Nortel Technical Support web site to do the following:
 download technical information, including the following items:
 software
 documentation
 product bulletins
 search the Technical Support web site and the Nortel Knowledge Base for answers to
technical questions
 sign up for automatic notification of new software and documentation for Nortel
equipment
 open and manage technical support cases
Getting help over the telephone from a Nortel Solutions
Center
If you do not find the information you require on the Nortel Technical Support web site, you
can get help over the telephone from a Nortel Solutions Center. You must have a Nortel
support contract to use the Nortel Solutions Center.
To reach a Nortel Solutions Center, do one of the following;
 In North America, call 1–800–4NORTEL (1–800–466–7835).
 Outside North America, go to the following web site to obtain the telephone number for
your region: www.nortel.com/callus.