Installation BSG8ew and BSG12ew/aw/tw 1.0 Business Services Gateway Document Status:Standard Document Number: NN47928-302 Document Version: 02.
Copyright © 2008 Nortel Networks, All Rights Reserved All rights reserved. The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks.
Contents 3 Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How to Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Help from the Nortel Web site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Getting Help over the phone from a Nortel Solutions Center . . . . . . . . . . . . . . . . . . . .
Contents Installation and basic configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installation and basic configuration prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Installation and basic configuration navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Installation options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installation options navigation . . . . . . . . . . . . . . . .
How to Get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: http://www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.
How to Get Help Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.
New in this release The following sections detail the hardware features of the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw) with Ethernet WAN, ADSL WAN, and T1/E1 WAN: • • • • • • • • • • • • • “LEDs” on page 7 “Power source” on page 7 “FE LAN ports” on page 7 “GigE LAN ports” on page 8 “FXO ports” on page 8 “FXS ports” on page 8 “WAN interfaces” on page 8 “Console port” on page 8 “WiFi access point” on page 8 “Desktop mount” on page 8 “Rack-mount s
New in this release GigE LAN ports The Gigabit Ethernet (GigE) LAN port on the BSG8ew supports data transfer rates of up to 1 000 Mbit/s. For more information, see “BSG8ew ports and connectors” on page 14. FXO ports Foreign Exchange Office (FXO) is the port that connects to the telephone line coming from the Public Switched Telephone Network (PSTN) provider. For more information, see “FXS and FXO ports LEDs” on page 28.
New in this release 9 Rack-mount shelf You can mount the BSG8ew/12ew/aw/tw unit into a standard 19-inch equipment rack. For more information see “Rack-mount shelf kit” on page 20 and “Installing the BSG8ew/12ew/aw/tw in an equipment rack” on page 41. Wall-mount bracket You can mount a BSG8ew into a wall-mount bracket. The BSG12ew/aw/tw cannot be mounted on the wall. For more information, see “Wall-mount bracket kit” on page 21 and “Installing the BSG8ew on a wall” on page 37.
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Hardware overview The Business Services Gateway 8-port (BSG8ew) and Business Services Gateway 12-port (BSG12ew/aw/tw) are integrated multiservice gateway products that provide application-level support for voice, data, and video. The three product variations offered for the BSG12ew/aw/tw are the BSG12ew with Ethernet WAN, BSG12aw with ADSL/ADSL2+WAN, and BSG12tw with T1/E1 WAN. These products are similar in design and differ only in their WAN interfaces.
Hardware overview • • • • • • power supply (with country-specific power cord) four rubber feet 1 x DC barrel connector retention plastic clip 1 x omni-directional antenna in plastic bag Quick Install Guide (NN47928-300) Regulatory and Safety Information Sheet (NN47928-101) The BSG12ew/aw/tw ships with the following common components: • • • • • • • two antennas power supply (with country-specific power cord) four rubber feet 1 x unit 1 x console cable assembly Quick Install Guide (NN47928-300) Regula
Hardware overview • • 13 1 x Console Cable assembly FRU two antennas The BSG12tw has the following FRUs: • • • • • BSG12ew/aw/tw power supply country-specific power cords 1 x WiFi module FRU 1 x Console Cable assembly FRU two antennas Installation
Hardware overview Product description For BSG8ew ports and connectors, see BSG8ew ports and connectors (page 14). BSG8ew ports and connectors System LED Power LED LEDs diagram Reset button Power connector Retention clip GigE LAN port FE WAN port FE LAN ports FXO port (analog line) Emergency port for 911 support FXS ports (analog phones) For BSG12tw ports and connectors, see “BSG12tw ports and connectors” on page 15.
Hardware overview 15 BSG12tw ports and connectors PoE LEDs Link/Act LEDs FXO port FE LAN ports Console port FXS ports T1/E1WAN interface Installation
Hardware overview The BSG12ew has eleven FE LAN ports. For this unit, the twelfth port is used as the FE WAN interface. For BSG12ew ports and connectors, see “BSG12ew ports and connectors” on page 16.
Hardware overview 17 For BSG12aw ports and connectors, see “BSG12aw ports and connectors” on page 17.
Hardware overview The following table provides descriptions of the components of the BSG8ew/12ew/aw/tw faceplates. Component Bsg8 ew or BSG 12ew/tw/aw Description Power and system LEDs Both show the power and system status Power Over Ethernet (PoE) LEDs BSG12ew/aw/tw only indicate that the associated port is receiving power. There is one PoE LED for each LAN port. Link/acc status LEDs Indicate the activity and status of the LAN port.
Hardware overview Component Bsg8 ew or BSG 12ew/tw/aw 19 Description FXO port All BSG units have one Foreign Exchange Office (FXO) port FXS ports (2) All BSG units have two FXS ports to connect to the service provider using a single RJ45. For the BSG8, the FXS2 line maintains a connection to FXO during a power outage for emergency dialing. For the BSG12, the FXS1 line maintains a connection to FXO during a power outage for emergency dialing.
Hardware overview Hardware The following BSG8ew/12ew/aw/tw hardware items simplify the setup and connection of the system: • • • • “Rack-mount shelf kit” on page 20 “Wall-mount bracket kit” on page 21 “Single power supply holder” on page 22 “Power supply” on page 22 Rack-mount shelf kit To mount a BSG8ew/12ew/aw/tw in a standard 19-inch equipment rack, you need a rack-mount shelf.
Hardware overview 21 If more than one BSG8ew/12ew/aw/tw unit is mounted on top of other units, only the unit lowest from bottom should have WiFi activated to prevent radio interference. The stacked antennas may have to be laterally adjusted. Wall-mount bracket kit Only the BSG8ew unit can be mounted on a wall. To mount a BSG8ew on the wall, you need a wall-mount bracket and a BSG8ew wall-mount kit. (The wall-mount kit contains a BSG8ew-specific door, antenna adapter, and power supply holder.
Hardware overview Single power supply holder The single power supply holder enables you to install one power supply unit on the wall next to your BSG8ew. The power supply holder keeps the power cables neatly organized. Power supply The BSG8ew is powered by a 60 W 12 V DC power supply with a power supply cord. The IEC320-C13 AC connector is available for all supported regions. You must have one power supply for each unit in your system.
Hardware overview 23 BSG12ew/aw/tw power supply package 48 V DCS-type connector Power supply cord Power supply cable (NA shown) To wall outlet Installation
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LED functionality The Business Services Gateway 8-port (BSG8ew) and Business Services Gateway 12-port (BSG12ew/aw/tw) have LEDs that indicate the status of the power, system, and the ports. The LEDs are • • • • “Power and system LEDs” on page 25 “LAN port LEDs” on page 26 “FXS and FXO ports LEDs” on page 28 “WAN port LEDs” on page 29 Power and system LEDs The BSG8ew/12ew/aw/tw has a power LED and a system LED.
LED functionality LAN port LEDs Each BSG unit has an LED that indicates link activity. Each BSG12ew/aw/tw unit has an additional LED that indicates whether power over internet (PoE) is enabled. BSG8ew Link Activity LEDs Each LAN port on the BSG8ew/12ew/aw/tw has one LED that indicates link activity. This LED turns on when an Ethernet cable is connected to the corresponding port. For more information about the LEDs, see “BSG8ew link activity LEDs” on page 26 and the following table.
LED functionality 27 The following table shows the status of link activity for the BSG8ew WAN port LED: Link/Act LED Status Description Green On The WAN/LAN port is Link Up at 100 Mb/s. Green Flashing The WAN/LAN port is sending or receiving data. Green Off The WAN/LAN port is not operating. Amber On The WAN/LAN port is Link Up at 10/10 Mb/s. Amber Flashing The WAN/LAN port is sending or receiving data. Amber Off The WAN/LAN port is not operating.
LED functionality BSG12ew/aw/tw POE LEDs PoE LEDs The following table shows the LED colour and status for the BSG12 FE port LED: LED colour Status Solid green Link Up. No PoE. Flashing green Link active. No PoE. Solid amber Link up. PoE active. Flashing amber Link active. PoE active. FXS and FXO ports LEDs The BSG8ew/12ew/aw/tw units have an LED for each analog telephony port.
LED functionality 29 BSG8ew FXS and FXO port LEDs FXS port LEDs FXO port LED BSG12ew/aw/tw FXS and FXO port LEDs No FXO port No FXS port LEDs LED Status Description Green Solid green Off-hook. Green Flashing Call ID generation and ringing. Green Off On-hook. WAN port LEDs The BSG8ew has two LEDs for the WAN port. For more information about the LEDs, see “BSG8ew FE WAN interface LEDs” on page 30, “BSG12ew/aw/tw WAN interface LEDs” on page 31 and the following tables.
LED functionality BSG8ew FE WAN interface LEDs 10 Link/Activity status NN47928-302 100 Link/Activity status
LED functionality Link/Act LED Status Description Green On The WAN port is operating at 100 Mb/s. Green Flashing The WAN port is sending or receiving data. Green Off The WAN port is not operating. Link/Act LED Status Description Amber On The WAN port is operating at 10 Mb/s. Amber Flashing The WAN port is sending or receiving data. Amber Off The WAN port is not operating.
LED functionality I/O Port Mode LED VoIP1000 (FXO/FXS) No LEDs E1/T1 * 2 Bi-color LED Solid green The E1/T1 line is synchronized with the BSG. Solid amber The E1/T1 line is not synchronized with the BSG. Blink amber The E1/T1 is remote loopback. Modem (RJ11 rear) No LEDs System LED1 Bi-color LED Solid green Solid amber NN47928-302 Description All BSG8ew/12ew/aw/tw services are functioning, and the system is ready for normal operation.
Installation and basic configuration Install the Business Services Gateway 8-port (BSG8ew) or Business Services Gateway 12-port (BSG12ew/aw/tw) hardware and power supply and connect the cables for analog telephones and lines, the LAN, and the WAN. Installation and basic configuration prerequisites • • • • • Determine the location for the BSG8ew/12ew/aw/tw, telephones, and other equipment based on space and electrical requirements.
Installation and basic configuration • • • You can connect the power supply to a power bar. The total length of the power cables from the power supply to the electrical outlet (including power bar) must not exceed 2 m (6.5 ft). You must use a power bar approved by an appropriate National Test Body, with a third-wire ground. Nortel recommends that you do not use an extension cord between the power supply and the power bar or between the power bar and the electrical outlet.
Installation options The following sections describe the various physical installation options for the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw).
Installation options Installing the BSG8ew/12ew/aw/tw on a desktop or shelf Use this procedure to install a BSG8ew/12ew/aw/tw on a desktop or shelf. Prerequisites • Obtain the four supplied rubber feet for the BSG8ew/12ew/aw/tw. Procedure steps Step Action 1 If installing the BSG8ew, insert the power supply retention clip. The BSG12ew/aw/tw uses a different power connector, which does not require a retention clip.
Installation options 37 Installing the BSG8ew on a wall Use this procedure to install a BSG8ew on a wall. The BSG12ew/aw/tw cannot be installed on a wall. Prerequisites • • • • • • Obtain a Wall-Mount Assembly Kit (NTBU1225), which contains the door, the power supply holder, and the wall-mount bracket. Nortel recommends you use a plywood backboard 2 cm (3/4 in.) thick to simplify installing multiple units (such as BCM50, BES50, and BSG8ew).
Installation options 4 Open the cable management door. 1 2 1 2 1 2 Cable Management Door 5 Use two of the supplied screws to attach the wall-mount bracket to the wall through the cable trough. 6 Use three of the supplied screws to attach the upper portion of the wall-mount bracket to the wall as shown in the following figure. Leave approximately 0.5 cm (0.25 in.) of the screw exposed.
Installation options 11 Slide the wall-mount lock fully to the right (unlock position) as shown in the following figure. 12 Align the feet on the unit with the four holes in the wall-mount bracket. 13 Press the unit against the wall-mount bracket and slide the unit down until it clicks in place.
Installation options 14 Slide the wall-mount lock to the left (lock position). 15 Use the supplied screw to secure the wall-mount lock into position. 16 Open the cable management door on the wall-mount bracket. You must replace the door on the standard small system wall-mount bracket. The replacement door has a notch to accommodate the BSG8ew antenna. Cutout detail NN47928-302 17 Push up on the door to pop the hinges apart and remove the door.
Installation options 22 41 Attach the antenna to the antenna adapter so that the antenna is parallel with BSG8ew. Antenna 23 Place the power supply mounting bracket on the wall close to the BSG8ew. The power supply must be within 1.5 m (5 ft) of the BSG8ew and within 1.5 m (5 ft) of the AC power outlet. The bracket can be mounted horizontally or vertically. 24 Use the two supplied screws to attach the power supply mounting bracket to the wall.
Installation options 4 Place the BSG8ew/12ew/aw/tw on the rack so that the feet of the unit are in the depressions in the shelf. 5 Move the unit forward until the feet touch the front side of the depressions, and then slide the unit back until the feet click in place on the slots in the depressions. 6 To further secure the unit, use the four self-tapping screws (for plastic) supplied with the rack-mount kit to attach the unit to the rack-mount shelf.
Installation options 43 Installing the BSG8ew/12ew/aw/tw on top of another unit Use this procedure to install a BSG8ew/12ew/aw/tw on top of a BCM50 or BES50 in a desktop or rack-mount installation. Procedure steps Step Action 1 If installing the BSG8ew, insert the power supply retention clip. The BSG12ew/aw/tw uses a different power connector, which does not require a retention clip. 2 Place the BSG8ew/12ew/aw/tw on top of a BCM50 or BES50. If the rubber feet are installed, remove them.
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Cable connection The following sections describe how to connect power, LAN devices, analog lines, and analog telephones to the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw) and how to connect the BSG8ew and the BSG12ew/aw/tw to the WAN and LAN. For the BSG12ew/aw/tw, the following section describes how to connect the console.
Cable connection 4 Plug one end of the power-supply cable into the BSG8ew power supply. 5 Plug the other end of the power-supply cable into the AC power source (wall outlet). The BSG8ew boots and the system LED turns solid green. End Connecting power to the BSG12ew/aw/tw Use this procedure to connect power to the BSG12ew/aw/tw. Prerequisites • Install the BSG12ew/aw/tw. Procedure steps Step Action 1 Plug one end of the power-supply cable into the BSG12ew/aw/tw power supply.
Cable connection 4 47 Connect the T1 connection. The PSTN provider brings the adapter box (RJ48<->RJ45) at the SMB premises to expose native RJ45 type connectors and connect to the BSG12tw WAN. Refer to the documentation for your WAN edge device for proper setup and configuration of the device. End Connecting the BSG8ew/12ew/aw/tw to the LAN Use this procedure to connect the BSG8ew/12ew/aw/tw to the LAN. Prerequisites • • Connect power to the BSG8ew/12ew/aw/tw. Obtain a standard Ethernet cable.
Cable connection Connecting the BSG8ew/12ew/aw/tw PSTN Central Office Use this procedure to connect the BSG8ew/12ew/aw/tw PSTN Central Office (CO). Prerequisites • • Connect power to the BSG8ew/12ew/aw/tw. Obtain a telephone cable with an RJ-11 modular jack. Procedure steps Step Action 1 Plug the RJ-11 modular wall jack from PSTN into the FXO port of the BSG 8ew/ 12ew/aw/tw. The FXS are then connected to analog phone lines.
Cable connection 49 Procedure steps Step Action 1 Connect one end of the RS232 cable to the serial port of the laptop. 2 Connect the other end of the RS232 cable to the console port of the BSG12ew/ aw/tw. End Variable definitions Use the data in the following table to help you connect the console to the BSG12ew/aw/tw for debugging purposes. Variable Value RS 232 Following are the RS 232 connection settings.
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System verification The following sections describe how to test the basic functionality of the Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw). System verification navigation • “Verifying the physical system status” on page 51 Prerequisites for system verification • The BSG8ew/12ew/aw/tw must be connected and powered up. Verifying the physical system status Complete this procedure to verify the status of the system.
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Power supply replacement The following sections describe how to replace the power supply in a Business Services Gateway 8-port (BSG8ew) and the Business Services Gateway 12-port (BSG12ew/aw/tw). Power supply replacement navigation • • “Removing the power supply” on page 53 “Connecting the new power supply” on page 54 Prerequisites to power supply replacement • • • • • If the system is still operating, perform the procedure “Shutting down the BSG8ew/12ew/ aw/tw” on page 63.
Power supply replacement Procedure steps Step 1 Action Remove the telephony and data networking lines from the BSG8ew/12ew/aw/ tw. 2 While removing a BSG8ew, rotate the power supply retention clip to free the power supply cord. 3 Remove the power supply cord from the BSG8ew/12ew/aw/tw. 4 Remove the power supply cord from the AC wall outlet. 5 Remove the power supply from the table, rack-mount shelf, or wall-mount bracket.
ADSL WAN module replacement The following sections describe how to replace the ADSL WAN module in a Business Services Gateway 12-port (BSG12aw).
ADSL WAN module replacement Variable definitions Use the data in the following table to use the fields in the logon page. Variable Value User Name Specify the user name. The default logon name is nnadmin. Password Specify the password. The default password is PlsChgMe!. Saving the running configuration to Flash using the CLI Use this procedure to save the running configuration using the CLI. Procedure steps Step Action 1 Launch an SSH session.
ADSL WAN module replacement 57 1 Use a Phillips screwdriver to remove the screws on either side of the ADSL WAN module. You will feel the screws disengage when you have sufficiently loosened them. 2 Gently remove the ADSL WAN module from the faceplate. 3 Slide the BSG12aw ADSL WAN Replacement Module (NT5S21ZCE6) into the ADSL WAN module slot. 4 Use a Phillips screwdriver to retighten the screws on either side of the ADSL WAN module. Do not overtighten the screws. 5 Power up the BSG12aw unit.
ADSL WAN module replacement Variable definitions Use the data in the following table to use the fields in the logon page. Variable Value User Name Specify the user name. The default logon name is nnadmin. Password Specify the password. The default password is PlsChgMe!.
WiFi module replacement The following sections describe how to replace the WiFi module in a Business Services Gateway 12-port (BSG12ew/aw/tw).
WiFi module replacement Variable definitions Use the data in the following table to use the fields in the logon page. Variable Value User Name Specify the user name. The default logon name is nnadmin. Password Specify the password. The default password is PlsChgMe!. Saving the running configuration to Flash using the CLI Use this procedure to save the running configuration using the CLI. Procedure steps Step Action 1 Launch an SSH session.
WiFi module replacement 61 Procedure steps Step Action 1 Unscrew and remove the two antennas. 2 Use a Phillips screwdriver to remove the screws on either side of the WiFi module. You will feel the screws disengage when you have sufficiently loosened them. 3 Gently remove the WiFi module from the faceplate. 4 Slide the BSG12ew/aw/tw WiFi Replacement Module (NT5S21ZAE6) into the WiFi module slot. 5 Use a Phillips screwdriver to retighten the screws on either side of the WiFi module.
WiFi module replacement If the unit was previously configured, attempt to connect with the previous settings. If not previously configured, or if you cannot connect with your PC or laptop, navigate to the Quick Start Wizard and follow the wizard instructions on the GUI to reconfigure your settings. End Variable definitions Use the data in the following table to use the fields in the logon page. Variable Value User Name Specify the user name. The default logon name is nnadmin.
Basic procedures The following sections describe basic procedures that you use to prepare the Business Services Gateway 8-port (BSG8ew) and Business Services Gateway 12-port (BSG12ew/aw/tw) for maintenance and restarting the BSG8ew or BSG12ew/aw/tw after maintenance.
Basic procedures End Removing a rack-mounted BSG8ew/12ew/aw/tw Use this procedure to remove a rack-mounted BSG8ew/12ew/aw/tw. Procedure steps Step Action 1 Remove all of the cables from the unit. To disconnect cables, see “Disconnecting the cables” on page 65. 2 If the unit is mounted on top of another unit, slide that unit forward until it disengages from the clips on the lower unit. Lift the unit off of the top of the other unit.
Basic procedures 1 65 Remove all of the cables from the unit. To disconnect cables, see “Disconnecting the cables” on page 65. 2 If a unit is mounted to the top of another unit, slide that unit forward until it disengages from the clips on the lower unit. Lift the unit off of the top of the lower unit. 3 Lift the unit off of the table. 4 Set the unit on a flat, clean, static-free surface. End Disconnecting the cables Use this procedure to disconnect the cables from a BSG8ew/12ew/aw/tw.
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