User manual

Chapter 6 Troubleshooting 41
Nortel Business Secure Router 222 — Fundamentals
Chapter 6
Troubleshooting
Problem: None of the LEDs turn on when you turn on the
Business Secure Router
Make sure that you have the correct power adapter connected to the Business
Secure Router and that it is plugged in to an appropriate power source. Check all
cable connections.
If the LEDs still do not turn on, you may have a hardware problem. In this case,
contact your local vendor.
Problem: You cannot access the Business Secure Router from
the LAN
Check the cable connection between the Business Secure Router and your
computer or hub. Refer to the Rear Panel section for details.
Ping the Business Secure Router (the default IP address is 192.168.1.1) from a
LAN computer. Make sure your computer Ethernet card is installed and
functioning properly.
Problem: You cannot ping any computer on the LAN
If the LAN LEDs are off, check the cable connections between the Business
Secure Router and your LAN computers.
Verify that the IP address and subnet mask of the Business Secure Router and the
LAN computers are in the same IP address range. See “3.1 Static or dynamic
configuration (Windows 2000/NT/XP)” on page 17 for details about how to
change your computer’s IP address with Windows 2000, NT and XP operating
systems. Refer to Configuring and Troubleshooting the Nortel Business Secure
Router 222 for detailed IP address configuration for Windows 95, 98, Me and
Macintosh and Linux computer operating systems.