555-8421-211 NTDE04AB Digital Telephone IP Adapter Installation and Administration Guide Product release 1.5 Standard 2.
Digital Telephone IP Adapter Installation and Administration Guide Product release: Publication number: Document release: Date: 1.5 555-8421-211 Standard 2.1 January 2005 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
Publication history January 2005 This is the Standard 2.1 issue of the Digital Telephone IP Adapter Installation and Administration Guide (NTP 5558421-211). This document provides product descriptions, planning, installation, configuration, administration, and troubleshooting information for product release 1.5 of the Digital Telephone IP Adapter unit. July 2004 This is the Standard 2.0 issue of the Digital Telephone IP Adapter Installation and Administration Guide (NTP 5558421-211).
Publication history vi Standard 2.
Contents About this document xv About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi How to use this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi Product overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii Skills you need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii Nortel product knowledge . . . .
Contents Standard 2.1 Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10BaseT Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How Digital Telephone IP Adapter units work . . . . . . . . . . . . . . . . . . . . . . . Outgoing call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Incoming call process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
January 2005 Contents Administration PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administering multiple nodes in the network. . . . . . . . . . . . . . . . . . . . Windows PC requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Standard 2.1 4 Configuring the IP Adapter unit using the telephone menu 83 Before you begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Information you need to know before configuring . . . . . . . . . . . . . . . . Accessing the telephone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone menu key function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Backing up while in the telephone menu . . . . . .
January 2005 Contents Telephone features operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Emergency service calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Standard 2.1 Performing a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to perform a firmware upgrade . . . . . . . . . . . . . . . . . . . . . . . . About firmware upgrades and configuration files . . . . . . . . . . . . . . . Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
January 2005 A Contents Planning forms 229 IP Adapter Network Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230 IP Adapter Configuration Information—Dialing Plans . . . . . . . . . . . . . . . . 231 IP Adapter telephone menu— Configuration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 B Connection pin-out tables 235 RJ-45 Ethernet connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents xiv Standard 2.
Preface About this document In this preface About this guide xvi Product overview xvii Skills you need xviii Conventions used in this guide Related information products Digital Telephone IP Adapter Installation and Administration Guide xx xxii xv
About this document Standard 2.1 About this guide The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) is for telecom and data network managers and administrators who plan, install, and manage corporate telecommunications and data networks.
January 2005 About this document Product overview Nortel proudly presents Digital Telephone IP Adapter remote telecommunications equipment. The Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) provides information on configuring and maintaining your Digital Telephone IP Adapter unit. The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card (RLC) installed in the host PBX.
About this document Standard 2.
January 2005 About this document Data networking knowledge Knowledge of, or experience with, the following aspects of data networking: ! data link (Layer 2 of the OSI model) — IP protocol — routing ! network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning — configuration ! Voice over IP concepts Digital Telephone IP Adapter Installation and Administration Guide xix
About this document Standard 2.1 Conventions used in this guide This section describes the symbols and text conventions used in this guide. Precautionary messages Note: A “Note” describes the secondary results of procedures or commands, or special conditions that require you to use a procedure or command. ATTENTION! Provides information essential to the completion of a task. CAUTION Risk of data loss or equipment damage .
January 2005 About this document Example Getting there 911x → Configuration Manager → IP Configuration The long instruction for this example is shown below. 1 Do the following: IF THEN you are performing an offline configuration, select the device type as described in “Selecting the device type for offline configuration” on page 125. you are performing an online configuration, connect to, and then log on to the node as described in “Logging on to a unit” on page 126.
About this document Standard 2.1 Related information products This section lists sources for additional information related to the Digital Telephone IP Adapter unit. You can order printed documentation and the CDROM from your Nortel distributor. You can also download the documentation in Portable Document Format (PDF) from the Nortel website. To locate these documents, click on the Technical Documentation link at the following website: www.nortel.
January 2005 About this document Reach Line Card Installation and Administration Guide (NTP 555-8421-210) The Reach Line Card Installation and Administration Guide, written for the installer/administrator, describes how to install, configure, and manage the Reach Line Card on the host PBX.
About this document xxiv Standard 2.
Chapter 1 Digital Telephone IP Adapter description In this chapter Product Introduction 26 Hardware description 29 Connection options 35 How Digital Telephone IP Adapter units work 36 System security 42 Telephones 43 Online/Offline Table 50 Emergency service number 51 Remote Gateway 9100 Series Configuration Manager 52 Power requirements 53 Digital Telephone IP Adapter Installation and Administration Guide 25
Digital Telephone IP Adapter description Standard 2.1 Product Introduction Digital Telephone IP Adapter units provide full-featured host Private Branch Exchange (PBX) services to single users in small remote or home offices.
January 2005 Digital Telephone IP Adapter description Digital Telephone External IP Adapter The Digital Telephone External IP Adapter connects to the telephone set line cord of the digital telephone with a standard RJ-11 connector. The unit relays voice and signaling information between your digital telephone at a remote location and the RLC installed in the host PBX over the IP network.
Digital Telephone IP Adapter description Standard 2.1 Configuration - device and software To make the Digital Telephone IP Adapter unit operational, some configuration is required. You can use the following tools to configure the Digital Telephone IP Adapter unit: 28 ! telephone menu You must use the telephone menu to configure the Digital Telephone IP Adapter unit initially.
January 2005 Digital Telephone IP Adapter description Hardware description This section describes the LED indicator displays, power supply, cables, connectors, and Internet Access Devices (IAD) for the Digital Telephone IP Adapter units.
Digital Telephone IP Adapter description Standard 2.
January 2005 Digital Telephone IP Adapter description Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter provides the connections listed below: ! a female RJ-45 connector (labeled ETHERNET) for a 10BaseT Ethernet connection to an Internet Access Device ! a female RJ-11 connector (labeled LINE) for an analog connection to the PSTN This connector is not used for the Digital Telephone Internal IP Adapter circuit card.
Digital Telephone IP Adapter description Standard 2.1 Universal power supply support - Digital Telephone Internal IP Adapter The Digital Telephone Internal IP Adapter requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.
January 2005 Digital Telephone IP Adapter description Universal power supply support - Digital Telephone External IP Adapter The Digital Telephone External IP Adapter requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.
Digital Telephone IP Adapter description Standard 2.1 Internet Access Device description If you are using a 10BaseT Ethernet LAN at the remote site, you can connect the Digital Telephone IP Adapter unit to any high-speed Internet Access device. The following are some commonly-used devices: ! ISDN Basic Rate Interface (BRI) router A BRI router is designed to send voice and data traffic across an ISDN line.
January 2005 Digital Telephone IP Adapter description Connection options Communications between the Digital Telephone IP Adapter unit in your office and the host PBX takes place using 10BaseT Ethernet interface to an Internet Access Device (IAD) on a corporate wide area network (WAN). This section provides a description of this connection. 10BaseT Ethernet interface The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP (VoIP) technology over the IP network to the host PBX.
Digital Telephone IP Adapter description Standard 2.1 How Digital Telephone IP Adapter units work There are two major components to the Digital Telephone IP Adapter units. They are: 1. the Digital Telephone Internal or External IP Adapter unit located at the remote location 2. the RLC located on the host PBX These two components, along with the connection options described on page 35, extend the host PBX services to a remote user.
January 2005 Digital Telephone IP Adapter description Outgoing call process To place outgoing calls, users can either pick up the handset on the telephone or press the line key. For a detailed description of the outgoing call process, refer to the sample illustrations beginning on page 38. Incoming call process When someone places a call through the host PBX to a Digital Telephone IP Adapter unit, the RLC connects to the remote unit. The host PBX then completes the call normally.
Digital Telephone IP Adapter description Standard 2.
January 2005 Digital Telephone IP Adapter description Voice over IP network call 1 The Digital Telephone IP Adapter user lifts the handset (item A). Result: The Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network (item B). 2 The Digital Telephone IP Adapter user dials a telephone number, such as the extension number of host station 1.
Digital Telephone IP Adapter description Standard 2.1 Call scenario 2: host-controlled—corporate external call The following diagram shows how a call is routed when placing a hostcontrolled call to a party outside the organization using a Digital Telephone IP Adapter unit.Calls work the same in reverse, from the host PBX site to the Digital Telephone IP Adapter unit site.
January 2005 Digital Telephone IP Adapter description Voice over IP network call 1 The Digital Telephone IP Adapter user lifts the handset (item A). Result: The Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network and the corporate WAN (item B). 2 The Digital Telephone IP Adapter user dials the external telephone number. Result: The Digital Telephone IP Adapter unit sends the dialed digits as packets across the Ethernet network.
Digital Telephone IP Adapter description Standard 2.1 System security There are two levels of security that you can set to control access from Digital Telephone IP Adapter units to the RLC on the host PBX. This section describes these security levels and how you can manage them using Remote Gateway 9100 Series Configuration Manager. No security When no security measures are used, the RLC accepts incoming calls from all Digital Telephone IP Adapter units.
January 2005 Digital Telephone IP Adapter description Telephones This section lists the telephones, features, and modules supported by the Digital Telephone IP Adapter unit.
Digital Telephone IP Adapter description Standard 2.1 Notes for M39xx series digital telephone sets: 44 1. To label the Local Keys on M3902 digital telephone sets, use the options key on the digital telephone set itself. 2. If you downgrade the host PBX to a release prior to X11 release 25.40, you must also downgrade any new or upgraded M39xx digital telephone sets so that the Meridian 1 PBX can support them.
January 2005 Digital Telephone IP Adapter description M2000 series (European models M3310 and M3820) and M39xx series digital telephone set model and accessory compatibility The following tables show Digital Telephone IP Adapter compatibility with M2000 series (M3310 and M3820 European models) and M39xx digital telephone set models and accessories: Digital Telephone Set Models i M2008D, M2008HFD M2616D M2216D-ACD M2616CT Cordless M3310, M3820 (Europe only) M3902, M3903 M3904 M3905 (ACD) Digital Telephone
Digital Telephone IP Adapter description Standard 2.1 M39xx series digital telephone set accessory compatibility The following table shows Remote Gateway 9150 unit compatibility with M39xx series digital telephone set accessories.
January 2005 Digital Telephone IP Adapter description Supported telephone features The Digital Telephone IP Adapter units support all features provided by the host PBX for host-controlled calls. The following are some examples: ! ACD features ! call forward ! conference ! call waiting ! hold ! transfer Note: Dial tone for conference and transfer can be very rough. A stutter can be heard during a remote dial tone.
Digital Telephone IP Adapter description Standard 2.1 Automatic Call Distribution (ACD) applications The Digital Telephone IP Adapter supports all Nortel Automatic Call Distribution (ACD) applications. If an ACD agent loses communication to the Digital Telephone IP Adapter unit, or the unit goes offline, the agent is placed in Make Set Busy (MSB) mode. This mode logs the agent out of the ACD queue so that calls can be routed to other ACD agents.
January 2005 Digital Telephone IP Adapter description Communications system and software requirements The following table shows the software versions necessary to run Digital Telephone IP Adapter units on compatible Nortel’s communications systems. Digital Telephone IP Adapter units Communications systemi System software version Meridian 1 PBX X11 release 23 or higher CS 1000 Release 2 or higher CS 2100 Release MSL12 or higher i. Requires Remote Gateway 9100 Series software version 1.5 or higher.
Digital Telephone IP Adapter description Standard 2.1 Online/Offline Table Configure the Online/Offline table on the RLC to schedule the times that you want to make the host PBX available to the Digital Telephone IP Adapter unit. Note: When the Digital Telephone IP Adapter unit is in offline mode, you cannot use it to place or receive calls. You can define up to eight entries per day, every day of the week for each Digital Telephone IP Adapter unit site.
January 2005 Digital Telephone IP Adapter description Emergency service number To make an emergency service call, you must use a PSTN telephone. The Digital Telephone IP Adapter unit does not support emergency service calls. ATTENTION! You must place emergency service calls on a telephone that is directly connected to a PSTN line. If you place an emergency service call from a station that is connected to a Digital Telephone IP Adapter unit, the RLC routes the call through the host PBX.
Digital Telephone IP Adapter description Standard 2.1 Remote Gateway 9100 Series Configuration Manager After the initial configuration is complete, you can use Remote Gateway 9100 Series Configuration Manager administration software to make configuration changes and administer the Digital Telephone IP Adapter unit. Refer to Chapter 5, “Changing configuration settings using Configuration Manager”. The software is a Windows-based application that is installed on your PC.
January 2005 Digital Telephone IP Adapter description Power requirements This section lists characteristics of the recommended power supplies for the Digital Telephone IP Adapter units. Input specifications Input specifications for the Digital Telephone IP Adapter units are as follows: Characteristic Rating voltage 90 - 264 VAC frequency 47 - 63 Hz current 0.
Digital Telephone IP Adapter description 54 Standard 2.
Chapter 2 Planning for installation In this chapter Physical environment 56 Administration PC 59 Network considerations 62 Deployment 64 Digital Telephone IP Adapter Installation and Administration Guide 55
Planning for installation Standard 2.1 Physical environment This section provides the space, temperature, cabling, and mounting information you need to know before you install Digital Telephone IP Adapter units. Space Insert the Digital Telephone IP Adapter into the base of a digital telephone set. The dimensions for the circuit card are as follows: ! 16.5 cm (6.5 inches) wide ! 8.8 cm (3.5 inches) deep Place the Digital Telephone IP Adapter on a desk, or mount it on the wall.
January 2005 Planning for installation Specification Minimum Maximum Normal operation Recommended: ! Temperature (Ambient) ! 0°C (32°F) ! 40°C (104°F) ! Relative humidity ! 10% ! 95% (noncondensing) Storage Recommended temperature -40°C (-40°F) 70°C (158°F) Relative humidity 5% 95% RH (noncondensing) Power consumption Voltage 24VDC Current 0.
Planning for installation Standard 2.1 Mounting options Place the Digital Telephone External IP Adapter on a desk, or mount the unit on the wall. If mounting on the wall, make sure that the chosen location allows you to easily view the LED indicators on the front panel. ATTENTION! Installation on the wall must be completed using standard telephony installation practices.
January 2005 Planning for installation Administration PC This section describes the way that you can connect an administration terminal to the Digital Telephone IP Adapter unit. It also describes the hardware and software requirements for using the Configuration Manager administration software. Connection options The Digital Telephone IP Adapter system includes the Configuration Manager software that enables you to configure, administer, and upgrade the Digital Telephone IP Adapter unit.
Planning for installation Standard 2.1 Administering multiple nodes in the network If you are responsible for administering one or more Digital Telephone IP Adapter units and the RLC on the host PBX, you can access them and the RLC from anywhere on the network. Note: You do not have to install separate administration PCs for the RLC and the Digital Telephone IP Adapter unit(s). You can use one administration PC to administer all units in the Remote Gateway 9100 Series network.
January 2005 Planning for installation Trivial File Transfer Protocol (TFTP) server A TFTP server is required for performing firmware upgrades and configuration uploads. You can use any TFTP server application. TFTP server applications are available from the Internet. Year 2000 compliance The Digital Telephone IP Adapter unit and Configuration Manager software are Year 2000 compliant.
Planning for installation Standard 2.1 Network considerations Refer to the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421-103) for detailed information on planning and preparing your network for the addition of IP Adapter units. The Digital Telephone IP Adapter unit communicates with the host PBX using the IP network. To use the Digital Telephone IP Adapter unit in these networks, you must consider the issues described in this section.
January 2005 Planning for installation Network diagram The following diagram shows the Digital Telephone IP Adapter unit’s position in an IP network. Internal network Host PBX Ethernet network 10.1.1.6 10.1.1.5 10.3.1.1 User's PC Digital Telephone Internal IP Adapter circuit card Data modem 10.1.1.4 Router 10.3.1.2 Management port (optional) RLC 10.2.1.1 Corporate WAN 10.2.1.10 10.4.1.2 Data modem 10.3.1.3 10.1.1.1 Digital Telephone External IP Adapter unit Router 10.2.1.3 10.1.1.
Planning for installation Standard 2.1 Deployment This section presents the Digital Telephone IP Adapter unit deployment models (options) that are supported by Nortel. Transport media You can only configure the Digital Telephone IP Adapter unit on the RLC to use the IP network. For further details on this configuration, refer to Priority under Remote Port Configuration in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
January 2005 Planning for installation It is possible, when using a Digital Telephone IP Adapter unit behind a NAT device, that prolonged periods of silence cause the NAT translation table entries to clear and drop the audio path. An example of this is a remote user listening to a conference call with the user’s digital telephone set on mute. After five minutes (the default NAT translation table timer on many NAT routers) the router drops the voice path.
Planning for installation ! Standard 2.1 The RLC requires an IP address that the Digital Telephone IP Adapter unit can access. Model 2: IP on-demand If your BRI routers incur toll charges, configure an IP on-demand connection. 66 ! TCP/IP signaling sessions between the RLC and the Digital Telephone IP Adapter unit close when calls end. ! Configure a static IP address for the Digital Telephone IP Adapter unit on the RLC for best service. ! IP on-demand configuration supports VPNs.
Chapter 3 Installing the Digital Telephone IP Adapter unit In this chapter Preparing for installation 68 Installing the Digital Telephone Internal IP Adapter circuit card 70 Installing the Digital Telephone External IP Adapter unit 76 Testing the network connection 82 Digital Telephone IP Adapter Installation and Administration Guide 67
Installing the Digital Telephone IP Adapter unit Standard 2.1 Preparing for installation This section shows you how to prepare for the installation of the Digital Telephone IP Adapter unit. General Safety The following is a list of general safety measures to be considered when installing the Digital Telephone IP Adapter unit. 68 ! Do not ignore the warnings, in the guide, about the risks related to installing and handling hardware.
January 2005 Installing the Digital Telephone IP Adapter unit Required hardware and software tools You need the following tools for hardware and software installation: ! antistatic ESD wrist strap (recommended) ! Phillips-head screwdriver and two number eight wood screws (if you want to mount the Digital Telephone External IP Adapter on the wall) ! Remote Gateway 9100 Series Product CD-ROM ! PC with a CD-ROM drive or an Internet connection for obtaining software, firmware, and documentation updates TFT
Installing the Digital Telephone IP Adapter unit Standard 2.1 Installing the Digital Telephone Internal IP Adapter circuit card Before you can install the Digital Telephone Internal IP Adapter circuit card, you must first remove the footstand of the digital telephone. For more information about supported telephone footstands, refer to “Required footstand for Digital Telephone Internal IP Adapter units” on page 46.
January 2005 3 Installing the Digital Telephone IP Adapter unit Unscrew and remove the footstand of the digital telephone. Note: Refer to “A” in the following diagram. B A G101492 4 Punch out the front panels in the footstand of the telephone to make the connections accessible when you install the Digital Telephone Internal IP Adapter circuit card. Note: Refer to “B” in the preceding diagram.
Installing the Digital Telephone IP Adapter unit 3 Standard 2.1 Use both hands to push forward until the circuit card snaps into place under the brackets. Note: Two holes on either side of the circuit card are now aligned with the corresponding holes on the footstand. C circuit card D G101493 4 Attach the Digital Telephone Internal IP Adapter circuit card to the footstand with the screws supplied in the Installation Kit. Note: Refer to “D” in the diagram on page 72.
January 2005 Installing the Digital Telephone IP Adapter unit Installing ferrite beads The Digital Telephone Internal IP Adapter circuit card installation kit contains two ferrite beads. Ferrite beads protect the Ethernet and power supply cable from electromagnetic interference (EMI). The two heavy pieces of ferrite come in a plastic-hinged cover that forms a block and has a hole in the middle for the cable to pass through.
Installing the Digital Telephone IP Adapter unit Standard 2.1 Connecting the Digital Telephone Internal IP Adapter circuit card Ensure that you have obtained the following telephone and Ethernet cables for your network: ! Ethernet cable If you are connecting the Digital Telephone Internal IP Adapter circuit card to a hub, you need a standard CAT5 unshielded twisted-pair (UTP) straightthrough Ethernet cable. The cable must be no longer than 100 meters (325 feet).
January 2005 Installing the Digital Telephone IP Adapter unit Complete the following procedure: 1 If you want to route calls over the IP network or administer the Digital Telephone Internal IP Adapter circuit card with Configuration Manager, connect the circuit card to the Ethernet network by making the following connections: a. Connect one end of the RJ-45 Ethernet cable to the ETHERNET connector on the Digital Telephone Internal IP Adapter circuit card. b.
Installing the Digital Telephone IP Adapter unit Standard 2.1 Installing the Digital Telephone External IP Adapter unit You can install the Digital Telephone External IP Adapter unit on a desk or on the wall. The unit has the following dimensions: ! 18.2 cm (7.2 inches) wide ! 9.9 cm (3.9 inches) deep ! 2.544 cm (1 inch) high Note: If you want to mount the Digital Telephone External IP Adapter unit on the wall, you must provide your own mounting hardware.
January 2005 Installing the Digital Telephone IP Adapter unit Ensure that your chosen location meets the following criteria: ! The LED indicators on the front panel must be easily viewed. ! There must be enough space to accommodate the cables when they are connected to the Digital Telephone External IP Adapter unit. Refer to the following diagram.
Installing the Digital Telephone IP Adapter unit Standard 2.1 Complete the following procedure: 1 Choose the location on the wall where you want to mount the Digital Telephone External IP Adapter unit. 2 Use the pre-drilled screw slots on the bottom of the Digital Telephone External IP Adapter unit as a guide to measure and mark the location on the wall for each mounting screw. The measurements between the screw slots are as follows: 3 ! from front to back panels: 2.54 cm (1 in.
January 2005 Installing the Digital Telephone IP Adapter unit Connecting the Digital Telephone External IP Adapter unit Obtain the following cables for your network. These cables are not supplied. ! Ethernet cable If you are connecting the Digital Telephone External IP Adapter unit to a hub, you need a standard CAT5 unshielded twisted-pair (UTP), straightthrough Ethernet cable. Ensure that this cable is no longer than 100 meters (325 feet) in length. Note: Place digital telephones no farther than 1230.
Installing the Digital Telephone IP Adapter unit Standard 2.1 Connecting the Digital Telephone External IP Adapter unit to the network To connect the Digital Telephone External IP Adapter unit to the network: WARNING Risk of equipment damage . 1 To prevent damage to the Digital Telephone External IP Adapter unit, ensure that the power source to the unit is turned off until you complete all connections.
January 2005 Installing the Digital Telephone IP Adapter unit Powering up the Digital Telephone External IP Adapter unit As soon as you connect the Digital Telephone External IP Adapter unit to the power source, the unit begins to power up. During power-up, the Digital Telephone External IP Adapter unit performs a self-test.
Installing the Digital Telephone IP Adapter unit Standard 2.1 Testing the network connection After you have installed the hardware and performed initial configuration, use the following methods to test the network connectivity: 82 ! Perform a PING test.To perform this test, the following must be true: — You must be physically connected to the network. — You must be logged on to Configuration Manager.
Chapter 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin 84 Running the telephone menu script 87 Digital Telephone IP Adapter Installation and Administration Guide 83
Configuring the IP Adapter unit using the telephone menu Standard 2.1 Before you begin To complete initial configuration of the Digital Telephone IP Adapter unit, you must use the telephone menu. After initial configuration, you can use Configuration Manager for changes, administration, and firmware upgrades. For a more detailed description of Configuration Manager, refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).
January 2005 Configuring the IP Adapter unit using the telephone menu Accessing the telephone menu You can access the telephone menu by quickly pressing the Release key four times within a three second time span. Refer to “Running the telephone menu script” on page 87.
Configuring the IP Adapter unit using the telephone menu Standard 2.1 Exiting the system using the Release key To exit the system at any time using the release key: 1 Press the Release key to move up in the menu one level at a time until you reach the top level. Note: The Confirm Exit? message indicates that you have reached the top level of the menu.
January 2005 Configuring the IP Adapter unit using the telephone menu Running the telephone menu script After installing and powering up the Digital Telephone IP Adapter unit: 1 Press the release key four times within three seconds to access the telephone menu. Result: The telephone display prompts you for a user name, similar to the following: Enter User Name Press the Rls key to exit. 2 Enter the digits 48378 (GUEST) and then press the Hold key.
Configuring the IP Adapter unit using the telephone menu 3 Standard 2.1 Enter the digits 48378123 (GUEST123), the default password, or the current password, if you have customized the password, and then press the Hold key. Result: The telephone display asks if you want to display local IP parameters: Display Local IP? [1-Yes 2-No] IF you want to THEN do the following: display read-only 1 Press 1. IP parameters, 2 Press the Hold key.
January 2005 4 Configuring the IP Adapter unit using the telephone menu The telephone display asks if you want to restore default values, similar to the following: Restore Default Values? [1-Yes 2-No] IF you want to THEN do the following: retain current 1 Press 2. configuration 2 Press the Hold key. settings for this Digital Telephone 3 Proceed to step 5 on page 90. IP Adapter unit, 1 Press 1. revert Digital Telephone IP 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu 5 Standard 2.1 The telephone display asks if you want to modify the unit ID of the Digital Telephone IP Adapter unit, similar to the following: Modify Unit ID? [1-Yes 2-No] IF you want to THEN do the following: modify the Unit ID of the Digital Telephone IP Adapter unit, 1 Press 1. 2 Press the Hold key.
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: modify the Digital 1 Press 1. Telephone IP 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu IF you want to Standard 2.1 THEN do the following: retain the current 1 Press 2. time offset 2 Press the Hold key. between the PBX at the host site and the Digital Telephone IP Adapter unit at the remote site, 7 The telephone display asks if you want to modify the emergency code, similar to the following: Modify Emergency Code? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units. Press 2 and continue to step 8 on page 93.
January 2005 8 Configuring the IP Adapter unit using the telephone menu The telephone display asks if you want to modify the SPRE code that you must dial to go online manually, similar to the following: Modify Online SPRE? [1-Yes 2-No] IF you want to THEN do the following: 1 Press 1. modify the number that you 2 Press the Hold key. must dial to go Result: The telephone display prompts you for a online with the new online SPRE code.
Configuring the IP Adapter unit using the telephone menu 9 Standard 2.1 The telephone display asks if you want to modify the SPRE code that you must dial to go offline manually, similar to the following: Modify Offline SPRE? [1-Yes 2-No] IF you want to THEN do the following: 1 Press 1. modify the number that you 2 Press the Hold key. must dial to go Result: The telephone display prompts you for a offline with the new offline SPRE code.
January 2005 10 Configuring the IP Adapter unit using the telephone menu The telephone display asks if you want to modify the SPRE code that you must dial to register for, or begin a work session, the registration SPRE code, similar to the following: Modify Reg. SPRE? [1-Yes 2-No] IF you want to THEN do the following: 1 Press 1. modify the number that you 2 Press the Hold key. must dial to begin Result: The telephone display prompts you for a a work session (in new registration SPRE code.
Configuring the IP Adapter unit using the telephone menu 11 Standard 2.1 The telephone display asks if you want to modify the SPRE code that you must dial to deregister from, or end a work session, the Deregistration SPRE code, similar to the following: Modify Dereg. SPRE? [1-Yes 2-No] IF you want to THEN do the following: 1 Press 1. modify the number that you 2 Press the Hold key. must dial to end a Result: The telephone display prompts you to enter work session (in a new deregistration SPRE code.
January 2005 Configuring the IP Adapter unit using the telephone menu 12 The telephone display asks if you want to modify the IP parameters, similar to the following: Modify IP Parameters? [1-Yes 2-No] IF you want to THEN do the following: retain the current 1 Press 2. IP parameters 2 Press the Hold key. configured for this Digital Telephone 3 Proceed to step 13 on page 101. IP Adapter unit, modify the IP 1 Press 1. parameters 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: manually enter static IP information for this Digital Telephone IP Adapter unit, 1 Press 2. 2 Press the Hold key. Standard 2.1 Result: The telephone display prompts you for the Digital Telephone IP Adapter unit’s new, permanent IP address. The telephone display also shows the current setting, similar to the following: Enter IP Address 0.0.0.
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: manually enter static IP information for this Digital Telephone IP Adapter unit, (continued) 7 Press 2 and proceed to Enable DiffServ? [1-Yes 2-No], below, to leave the Digital Telephone IP Adapter unit’s IP gateway as it is.Press 1 to modify the Digital Telephone IP Adapter unit’s IP gateway. 8 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: not enable prioritizing of voice packets in the IP header, 1 Press 2. Standard 2.1 2 Press the Hold key. Result: The telephone display asks if you want to enable 802.1Q Mapping, similar to the following: Enable 802.1Q Mapping? [1-Yes 2-No] enable prioritizing 1 Press 1. of voice packets in 2 Press the Hold key.
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: enable prioritizing 7 Enter the DiffServ CodePoint value. of voice packets in Valid entries are 0 (CS7), 1 (CS6), 2 (EF), 3 (AF41), the IEEE Media 4 (AF31), 5 (AF21), 6 (AF11), and 7 (DE). The Access Control default is 7 (EF). Refer to “DiffServ CodePoint: layer (802.1Q), Value” on page -127 for details on the definitions for these entries. (continued) 8 Press the Hold key. 9 Proceed to step 13.
Configuring the IP Adapter unit using the telephone menu IF you want to Standard 2.1 THEN do the following: modify the current 1 Press 1. RLC settings, 2 Press the Hold key. Result: The telephone display prompts you to enter the RLC port number that you want to process this Digital Telephone IP Adapter unit’s traffic.
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: restrict access to the Digital Telephone IP Adapter unit according to a ten digit security code maintained by the security ID of the qualified callers, 1 Press 2 to select Provisioned Security. 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu IF you want to Standard 2.1 THEN do the following: enable IP 1 Press 1. connection to the 2 Press the Hold key. RLC from this Result: The telephone display prompts you to enter Digital Telephone an IP address for the RLC and shows the current IP Adapter unit, value it has for this address, similar to the following: Enter RLC IP Address 192.68.243.254 3 Press the digits of the new RLC IP address. 4 Press the Hold key.
January 2005 15 Configuring the IP Adapter unit using the telephone menu The telephone display asks if you want to modify the current analog localization setting for this Digital Telephone IP Adapter unit, similar to the following: Modify Localization? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units. Press 2 and continue to step 16.
Configuring the IP Adapter unit using the telephone menu 17 Standard 2.1 The telephone display asks if you want to configure the type of telephone set attached to this Digital Telephone IP Adapter unit, similar to the following: Configure Set Type? [1-Yes 2-No] IF you want to THEN do the following: 1 Press 1. modify the current telephone 2 Press the Hold key.
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: modify the current telephone set type configuration for this Digital Telephone IP Adapter unit, (continued) 6 If this is not the correct model number of your telephone set, press 2 and return to step 5, above. 7 If this is the correct model number of your telephone set, press 1. 8 Press the Hold key. 9 Proceed to step 18, below. 1 Press 1. not modify the current telephone 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: retain your most recent configuration changes, 1 Press 1. Standard 2.1 2 Press the Hold key. Result: The telephone display asks you to confirm your instruction to overwrite current configuration settings with your latest configuration changes, similar to the following: Confirm? [1-Yes 2-No] revert to the previous configuration settings, 1 Press 2. 2 Proceed to step 19, below. keep your most 1 Press 1.
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: reboot the Digital 1 Press 1. Telephone IP 2 Press the Hold key. Adapter unit, Result: The telephone display asks if you want to shut the system down or restart the system, similar to the following: 0-Shut Down 1-Restart restart the Digital 1 Press 1. Telephone IP 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu IF you want to Standard 2.1 THEN do the following: confirm your 3 Press 1 to restart the Digital Telephone IP Adapter instruction to unit. restart the Digital 4 Press the Hold key. Telephone IP Result: The telephone display informs you that it is Adapter unit, restarting the system, similar to the following: Restarting the System Please Wait...
January 2005 Configuring the IP Adapter unit using the telephone menu IF you want to THEN do the following: abort your 1 Press 2. instruction to shut 2 Press the Hold key. down the Digital Result: Return to “Display Local IP? [1-Yes 2-No]” Telephone IP on page 88. Adapter unit, confirm your 1 Press 1. instruction to shut 2 Press the Hold key.
Configuring the IP Adapter unit using the telephone menu 112 Standard 2.
Chapter 5 Changing configuration settings using Configuration Manager In this chapter Before you begin 114 Digital Telephone IP Adapter unit system configuration 115 IP configuration 122 RLC connection configuration 129 Auto upgrade configuration 133 Syslog configuration 137 Digital Telephone IP Adapter Installation and Administration Guide 113
Changing configuration settings using Configuration Manager Standard 2.1 Before you begin This section describes the configuration settings that apply to Digital Telephone IP Adapter units. If you need remote serial access to Configuration Manager, use a remote management software application. Note: Nortel recommends that you use the telephone set menu to perform the initial configuration for the Digital Telephone IP Adapter unit.
January 2005 Changing configuration settings using Configuration Manager Digital Telephone IP Adapter unit system configuration This section describes the settings that apply to the Digital Telephone IP Adapter unit system. Note: The Digital Telephone IP Adapter unit configuration uses the same configuration property sheets in Configuration Manager as the Remote Gateway 911x unit. To configure the Digital Telephone IP Adapter unit, choose View → Device Type → 911x.
Changing configuration settings using Configuration Manager Standard 2.1 Emergency service programmability There can be multiple emergency services at any one Digital Telephone IP Adapter unit location, such as police, fire, and poison control. Click on the Emergency Feature button to configure as many up to three different emergency activation codes for one Digital Telephone IP Adapter unit.
January 2005 3 Changing configuration settings using Configuration Manager Click on the Send button to update the Digital Telephone IP Adapter unit with the new information. IF you are THEN logged on to the Digital Telephone IP Adapter unit, the changes are written into the Digital Telephone IP Adapter unit’s buffer.
Changing configuration settings using Configuration Manager Standard 2.1 911x System Configuration field descriptions Field Description Unit ID Enter a unique number from 1 through 20 to identify the Digital Telephone IP Adapter unit that you are configuring and differentiate it between the RLC, Remote Gateway 9150 unit, and all other remote units connected to the same RLC.
January 2005 Changing configuration settings using Configuration Manager Field Description Enable PBX Alarms Click on the Enable PBX Alarms checkbox if you want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts. If you don't want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts, ensure that the Enable PBX Alarms checkbox is not selected.
Changing configuration settings using Configuration Manager Standard 2.1 Field Description SPRE Codes: DeRegistration Enter the SPRE code (maximum seven digits) that disengages the user from a multi-user or dynamic port, or accept the default code. The default is #96. Note: The SPRE code is automatically prefixed with a pound sign (#). This means users must dial # before the SPRE code when disengaging from a port. Local Call: Status This setting does not apply to Digital Telephone IP Adapters.
January 2005 Changing configuration settings using Configuration Manager Field Description Addon Module Type Select the type of addon module attached to the Digital Telephone IP Adapter unit’s telephone, if the telephone is an M3904 or M3905 telephone. Valid options are DBA, KBA, and Not Configured. The default is Not Configured.
Changing configuration settings using Configuration Manager Standard 2.1 IP configuration This section explains how to change the IP address, subnet mask, and default gateway for the Digital Telephone IP Adapter unit.
January 2005 Changing configuration settings using Configuration Manager Configuring IP information To change the IP information: 1 Complete the fields of the IP Configuration property sheet as described in “IP Configuration field descriptions” on page 125. 2 Click on the OK button to save the information in the temporary work file. 3 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information.
Changing configuration settings using Configuration Manager 4 Standard 2.1 Restart the Digital Telephone IP Adapter unit. Notes: a. To restart a Digital Telephone IP Adapter unit, use the procedure found under “Restarting the system” on page 204. b. When you change IP configuration parameters and Save to Flash, calls can be dropped. Ensure that there are no active calls when you make changes to these parameters. c.
January 2005 Changing configuration settings using Configuration Manager IP Configuration field descriptions Field Automatic DHCP Configuration Description ! Click on the Obtain IP Address from Server option button to allow the Digital Telephone IP Adapter unit to use an IP address dynamically assigned by a DHCP server on the IP network. Result: Configuration Manager disables the IP Address, IP Network Mask, and IP Gateway fields.
Changing configuration settings using Configuration Manager Field IP Gateway DiffServ CodePoint Standard 2.1 Description Enter the IP address of the IP gateway serving the Digital Telephone IP Adapter unit. A gateway is a device that functions as a node on two networks, forwarding packets from one network to addresses on the other networks. In Remote Gateway 9100 Series context, the gateway is the device on the network that directs traffic to and from the Digital Telephone IP Adapter unit.
January 2005 Changing configuration settings using Configuration Manager Field Description DiffServ CodePoint: Value Select the DiffServ CodePoint value from the drop down box.
Changing configuration settings using Configuration Manager Standard 2.1 Field Description 802.1Q Mapping This setting inserts an additional tag at the Media Access Control (MAC) layer of IEEE 802.3 and therefore ends at the first router. Refer to RFC 2474. ! Click on the Enable option button if you want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over LAN portions of the network.
January 2005 Changing configuration settings using Configuration Manager RLC connection configuration This section shows you how to change the RLC connection information needed by the Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX.
Changing configuration settings using Configuration Manager Standard 2.1 Configuring the RLC connection information To change the RLC connection information: 1 Complete the fields of the RLC Connection property sheet as described in “RLC connection configuration” on page 129. 2 Click on the OK button to save the information in the temporary work file. 3 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information.
January 2005 Changing configuration settings using Configuration Manager RLC Connection configuration field descriptions Field Description Unit ID The RLC’s non-configurable unit ID of 254. RLC Port Number Enter the RLC voice port number designated for the Digital Telephone IP Adapter unit on the RLC Remote connection configuration property sheet. The default is 0. IP Connection ! Click on the Enable option button, if you want to route calls over your IP network.
Changing configuration settings using Configuration Manager Field Security Level Standard 2.1 Description ! Select No Security from the drop down list box if you do not want the RLC to perform a security check. ! Select Provision ID from the drop down list box to require the RLC to perform a security check every time a user tries to log on to a remote unit. This action enables the Security ID fields. The default is No Security.
January 2005 Changing configuration settings using Configuration Manager Auto upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units.
Changing configuration settings using Configuration Manager Standard 2.1 Configuring automatic upgrade To configure automatic upgrade of your Digital Telephone IP Adapter unit, complete the following steps: 1 Access the Auto Upgrade Configuration property sheet. 2 Complete the fields as described in “Auto Upgrade Configuration field descriptions” on page 135. 3 Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
January 2005 Changing configuration settings using Configuration Manager Auto Upgrade Configuration field descriptions Field Status Description ! Click on the Enable option button if you want to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units. ! Click on the Disable option button if you do not want to automatically or on a scheduled basis upgrade the firmware for Remote Gateway 9100 Series units.
Changing configuration settings using Configuration Manager Standard 2.1 Field Description Date Select the date when you want the auto upgrade process to be performed (if you selected “Once a Month” in the Frequency field).
January 2005 Changing configuration settings using Configuration Manager Syslog configuration Use the Syslog Configuration property sheet to enable syslog functionality and configure up to three syslog server IP addresses for logging all events (display logs) to the syslog server(s) you configure. This feature allows event logs (display logs) to be retained if you reboot or restart the Remote Gateway 9100 Series unit.
Changing configuration settings using Configuration Manager Standard 2.1 Configuring syslog functionality To configure syslog functionality on your RLC, complete the following steps: 1 Access the Syslog Configuration property sheet. 2 Complete the fields as described in “Syslog Configuration field descriptions” on page 139. 3 Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
January 2005 Changing configuration settings using Configuration Manager Syslog Configuration field descriptions Field Status Description ! Click on the Enable option button if you want to enable the syslog functionality. ! Click on the Disable option button if you do not want to enable the syslog functionality. The default is Disable. IP Address Enter the IP Address of the syslog server. Then, press the Enter key or click on the -> button to add the IP address to the Syslog Servers window.
Changing configuration settings using Configuration Manager 140 Standard 2.
Chapter 6 Using the digital telephone In this chapter Modes of operation 142 Placing and receiving calls 144 Indicator updates 146 Display messages 147 Telephone features operation 150 Going online and offline 152 Digital Telephone IP Adapter Installation and Administration Guide 141
Using the digital telephone Standard 2.
January 2005 Using the digital telephone What controls the online and offline modes The online and offline modes can be controlled by one or both of the following: ! online/offline schedule configured for your site on the RLC at the host PBX ! special prefix (SPRE) codes configured on the Digital Telephone IP Adapter unit at your site For more information, refer to “SPRE Codes: Online” on page 119 and “SPRE Codes: Offline” on page 119.
Using the digital telephone Standard 2.1 Placing and receiving calls Place outgoing calls by pressing the calling key to receive an outgoing line. Receiving incoming calls A Digital Telephone IP Adapter unit receives host-controlled incoming calls over the IP network. Methods for placing outgoing calls You can place an outbound call from a Digital Telephone IP Adapter unit station in one of the following ways: ! method 1: Lift the telephone handset.
January 2005 Using the digital telephone DSP limit indicates that there were not enough available DSP resources in the system to complete the requested task. 2 Dial the number of the party you want to call. Result: The host PBX receives and processes the dialed digits, and rings the called party.
Using the digital telephone Standard 2.1 Indicator updates Digital telephone indicators reflect the current status of the telephone. For example, they identify when calls are waiting, active, on hold, or (if your office has voice mail) that messages are waiting. The host PBX updates indicators when a connection between the host PBX and Digital Telephone IP Adapter unit is active.
January 2005 Using the digital telephone Display messages This section describes the messages that can display on your digital telephone set. Message descriptions Message Description Going Offline in 30 Secs This message warns you that all digital telephones at this site are about to go offline in the number of seconds indicated. Going Offline in 20 Secs Going Offline in 10 Secs Hostless Mode If any calls are active, they disconnect when the offline mode activates.
Using the digital telephone Standard 2.1 Message Description Offline Mode This means you cannot place calls through the host PBX. Notes: ! If you need to place a call through the host PBX while in offline mode, enter the online SPRE code. Refer to “SPRE Codes: Online” on page 119 for further details. ! The Offline Modeïmessage is not persistent on the M3903 telephone display. This message sometimes only displays for part of the Offline period.
January 2005 Using the digital telephone Message Description DSP Limit There were not enough DSP resources to complete the requested action. Try again at a later time.
Using the digital telephone Standard 2.1 Telephone features operation This section describes how to use the following digital telephone features in host-controlled modes: ! call forward ! conference ! call transfer ! emergency service calls ! call waiting ! hold Emergency service calls Do not place an emergency service call, for instance a call for police, fire department, or ambulance help, using a telephone connected to a Digital Telephone IP Adapter unit.
January 2005 Using the digital telephone How Call Waiting works in host-controlled mode If you are busy with a host-controlled call, incoming calls are handled as follows: ! An incoming host-controlled call is directed to the call waiting key by the host PBX. ! An incoming locally controlled call flashes the local calling key indicator and sounds the alert tone. Call Transfer To transfer a call: 1 Press the Transfer key. Result: The active call is placed on hold and you hear dial tone.
Using the digital telephone Standard 2.1 Going online and offline Your Digital Telephone IP Adapter unit site can operate in either online mode or offline mode. This is controlled by one or both of the following: ! SPRE codes to manually toggle between online and offline modes. ! An online/offline schedule on the host PBX to automatically toggle your site between online and offline modes. For a description of the online and offline modes, refer to “Modes of operation” on page 142.
January 2005 Using the digital telephone Overriding an automatic offline event from the host PBX If the host PBX attempts to process an offline event while you are on a hostcontrolled call, you are alerted by both an audible alert and a display message indicating that you are about to go offline in 30, 20, or 10 seconds. If you ignore this warning, your call disconnects. To prevent your call from being disconnected, enter the online SPRE code. You can do this without putting your call on hold first.
Using the digital telephone 154 Standard 2.
Chapter 7 Administration In this chapter Changing the administration password 156 Creating a backup configuration file 159 Restoring the configuration 162 Display logs 167 Statistics screens 171 Verifying the firmware and software version 191 Obtaining the latest upgrade file 193 Extracting upgrade files from the download file 194 Performing a firmware upgrade 196 Restarting the system 204 Performing a software upgrade 206 Digital Telephone IP Adapter Installation and Administration G
Administration Standard 2.1 Changing the administration password Two layers of password security protect the Digital Telephone IP Adapter unit’s configuration. If you want to secure the Digital Telephone IP Adapter unit’s configuration, then change the following items: ! Configuration Manager password This password prevents unauthorized users from performing offline configuration changes.
January 2005 Administration Changing the Configuration Manager password To change the Configuration Manager password: 1 From the Menu Bar, choose Connect → Change Password → Local. Result: The Change Password -Local dialog displays, similar to the following: 2 Complete the fields in the Change Password - Local dialog box. 3 Click on the OK button.
Administration Standard 2.1 Changing the Digital Telephone IP Adapter unit’s password To change the Digital Telephone IP Adapter unit’s password: ATTENTION 1 Do not change the Digital Telephone IP Adapter unit’s password until the system is up and working. From the Menu Bar, choose Connect → Change Password → Node. Result: The Change Password - Node dialog box displays, similar to the following: 158 2 Complete the fields in the Change Password - Node dialog box. 3 Click on the OK button.
January 2005 Administration Creating a backup configuration file Create a backup copy of the Digital Telephone IP Adapter unit’s configuration by downloading the configuration Flash memory to a text file on your administration PC. Nortel recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade.
Administration Standard 2.1 Creating the backup file To create the backup file: 1 From the Menu Bar, choose Upload/Download → Download Config. Result: The Download Configuration dialog box displays, similar to the following: 2 Choose the mode you want to use for the file transfer according to the following table: IF you wish to save the configuration file to THEN do the following: the administration PC, Click on the Dump option button. a different location on the 1 Click on the TFTP option button.
January 2005 Administration 3 Click on the Browse button and navigate to the folder where you want to keep the configuration text file. 4 Enter a name for the file in the File name field. Note: This configuration file becomes your backup file, so ensure the file name is meaningful. The file name’s extension must be .TXT. 5 Click on the Download button.
Administration Standard 2.1 Restoring the configuration Restore the Digital Telephone IP Adapter unit’s configuration in Flash memory by uploading a configuration text file from your administration PC. Perform the upload over the IP network using the TFTP protocol. You must have a TFTP server application running on your administration PC. The TFTP server’s base directory must point to the directory that contains the configuration file you want to upload.
January 2005 Administration Uploading a configuration file over the IP network To upload a configuration file over the IP network: 1 Navigate to the location of the configuration file. 2 From the Menu Bar, choose → Upload/Download → Upload Config. Result: The Upload Configuration dialog box displays, similar to the following:. 3 Enter the IP address of the TFTP server in the IP Address fields.
Administration 4 Standard 2.1 Click on the Browse button. Result: The Open dialog box displays, similar to the following: 5 Ensure the Files of type list drop down box shows Text File (*.TXT) 6 Navigate to the folder containing the configuration file. 7 Select the file, then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field.
January 2005 8 Administration Click on the Upload button. Result: The middle of the Upload Configuration dialog box displays status messages relating to the upload. The following is an example. CAUTION . Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload. If you interrupt the configuration upload, this results in an incomplete configuration in the Digital Telephone IP Adapter unit’s database.
Administration Standard 2.1 IF the upload THEN is successful, the following message displays: CONFIG UPLOAD SUCCESSFUL... USE SAVECFG TO UPDATE FLASH. fails, the following message displays in the middle of the Upload Configuration dialog box: CONFIG UPLOAD FAILED For further instructions, refer to Chapter 8, “Troubleshooting”. Note: Do not ignore error messages in Save to Flash process. If Save to Flash fails, retry uploading and saving to Flash.
January 2005 Administration Display logs The Digital Telephone IP Adapter unit keeps track of system performance through the maintenance of display logs. Each line, or display log, represents a separate action completed by the unit. Use the display logs when troubleshooting system problems. Click on the Save Report button if you need to print the display logs to a text file. Refer to Configuration Manager Help for a complete listing of all display logs and the condition indicated by each.
Administration Standard 2.1 Printing the display logs to a file If you request technical support, your support representative can ask you to provide a copy of the display logs. To recreate the log in a file on your administration PC, use the following procedure: 1 After listing the display logs using the procedure explained under “Viewing display logs” on page 167, click on the Save Report button on the Display Logs window.
January 2005 Administration Changing the number of display logs retained by the Digital Telephone IP Adapter unit A Digital Telephone IP Adapter unit retains a maximum of 1000 display logs, each requiring one line of text. When the unit’s display logs reach 1000 lines, new display logs overwrite existing display logs on a first in, first out basis.
Administration Standard 2.1 Clear logs The Digital Telephone IP Adapter unit allows you to delete unneeded information by clearing the display logs. To discard or clear display logs that are no longer useful: 1 From the Menu Bar, choose Alarms/Stats/Logs → Clear Logs. Result: The Clear Logs dialog box displays, similar to the following: IF you select THEN No, the Clear logs dialog box closes and the retained display logs remain as they are.
January 2005 Administration Statistics screens All statistics screens provided by the Alarms/Stats/Logs menu, function primarily to help you obtain information to provide to technical support personnel, upon request. Getting there 911x → Configuration Manager Bandwidth Connection Statistics Bandwidth Connection Statistics, similar to the following, allow you to see the amount of bandwidth that the logged-on Digital Telephone IP Adapter unit has available to it.
Administration Standard 2.1 To display the Bandwidth Connection Statistics screen, refer to “Displaying the Bandwidth Connection Statistics screen”, as follows. To obtain the definitions for the statistics presented on the Bandwidth Connection Statistics screen, refer to “Bandwidth Connection Statistics field descriptions” on page 173.
January 2005 Administration Bandwidth Connection Statistics field descriptions The following table describes the statistics on the Bandwidth Connection Statistics screen: Statistic Description Remote Unit Number Identifies the remote unit that initiated the call. Signaling Status Identifies whether a connection is up on this unit. Valid values are Active and Idle. No of Voice Calls on IP Identifies the number of calls in progress on this unit’s IP connection.
Administration Standard 2.1 Caller Information Statistics Caller Information (Info) Statistics, similar to the following, allow you to see the type of call being made. Use the Caller Information Statistics to help you determine if the bandwidth used by the logged-on Digital Telephone IP Adapter unit. To display the Caller Info Statistics screen, refer to “Displaying the Caller Info Statistics screen” on page 175.
January 2005 Administration Displaying the Caller Info Statistics screen Choose Alarms/Stats/Logs → Caller Info Statistics from the Menu Bar to display the Caller Info Statistics screen. Result: Configuration Manager gathers the statistics from the Digital Telephone IP Adapter unit and displays the Caller Info Statistics screen, similar to the example on page 174: IF you want to THEN click update the statistics with the latest information, on the Refresh button.
Administration Standard 2.1 Caller Info Statistics field descriptions The following table describes the statistics on the Caller Info Statistics screen: Statistic Description Connection ID Identifies the sequential number of the call processed by the remote unit in relation to all calls ever processed by that unit. Remote ID Identifies the Unit ID of the remote site that was involved in the call. Local calls on a Remote Gateway 9150 unit result in a 0 in this field.
January 2005 Administration Digital Signal Processor (DSP) Statistics Digital Signal Processor (DSP) Statistics, similar to the following, show information about the DSP devices on the logged-in Digital Telephone IP Adapter unit. Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP. To display the DSP Statistics screen, refer to “Displaying the DSP Statistics screen” on page 178.
Administration Standard 2.1 Displaying the DSP Statistics screen Choose Alarms/Stats/Logs → DSP Statistics from the Menu Bar to display the DSP Statistics screen. Result: Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the DSP Statistics screen, similar to the example on page 177. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
January 2005 Administration DSP Statistics field descriptions The following table describes the statistics on the DSP Statistics screen: Statistic Description Single Digit Device ID Identifies an internal sequence number for indexing this DSP device among all others on the RLC. Module Number Identifies this DSP Application Module’s module number on the RLC. Valid values are 0, 1, 2, 3, and 4. Device Number Identifies the DSP device that processed the call.
Administration 180 Standard 2.1 Statistic Description Available Modem Channels Identifies the number of unused channels on this DSP that can transmit modem calls. Total Flex Channels Identifies the number of channels on this DSP that can provide multiple functionalities. Available Flex Channels Identifies the number of channels on this DSP currently available to provide multiple functionalities. Total Tones Channels Identifies the number of channels on this DSP that can transmit tones.
January 2005 Administration Ethernet Interface Statistics Ethernet Interface Statistics, similar to the following, list information about the connection between the IP network and the Digital Telephone IP Adapter unit that is achieved over the unit’s Ethernet interface. To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen” on page 182.
Administration Standard 2.1 Displaying the Ethernet Interface Statistics screen Choose Alarms/Stats/Logs → Ethernet Interface Statistics from the Menu Bar to display the Ethernet Interface Statistics screen. Result: Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Ethernet Interface Statistics screen, similar to the example on page 181. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
January 2005 Administration Ethernet Interface Statistics field descriptions The following table describes the statistics on the Ethernet Interface Statistics screen: Statistic Description Channel Identifies the Ethernet device that the statistics on that line apply to. Valid value is 1. LAN Drv Identifies the LAN driver used by the call. Admin Identifies the administrative state of the port. Valid values are 1 (Enabled) and 0 (Disabled). Oper Identifies the operational state of the port.
Administration 184 Standard 2.1 Statistic Description MPkts Identifies the number of multicast packets received. These packets can be broadcast MAC addresses for protocols such as ARP, as well as multicast packets for group-oriented transmissions such as IP Multicast. This statistic describes the period of time since the statistics were last reset. Disc Identifies the number of packets discarded on the channel since the statistics were last reset.
January 2005 Administration Statistic Description QLen Identifies the number of bytes currently in the interface's outbound queue. Collisions Identifies the number of collisions that have occurred on the Ethernet interface while attempting to transmit packets since the statistics were last reset. Note: The Collisions statistic is only applicable in half-duplex mode.
Administration Standard 2.1 Network Statistics Network Statistics allow you to see the performance of the Digital Telephone IP Adapter unit in terms of the transmission and reception of frames and packets during the last 24 hours. Use this log to identify periods when other network activity can adversely affect Remote Gateway 9100 Series system performance. To display the Network Statistics screen, refer to “Displaying the Network Statistics screen” on page 187.
January 2005 Administration Displaying the Network Statistics screen Choose Alarms/Stats/Logs → Network Statistics from the Menu Bar to display the Network Statistics screen. Result: Configuration Manager gathers statistics from the Digital Telephone IP Adapter unit and displays the Network Statistics screen, similar to the example on page 186. IF you want to THEN click update the statistics with the latest information, on the Refresh button.
Administration Standard 2.1 Network Statistics field descriptions The following table describes the information on the Network Statistics screen: Note: A decoder packet is a nominal DSP voice packet. The size of a decoder packet varies according to the compression algorithm used. Decoder packets can be added to a superpacket before the DSP forwards the superpacket to the host.
January 2005 Statistic Rx Dropped Administration Description Identifies the number of superpackets that were received out of sequence during the given hour. This can result from one or more superpacket's being lost or delivered out of order and, thus, discarded. %Error Identifies the packet error percentage that was received during the given hour. Remote Gateway 9100 Series begins calculating this statistic by adding the number out-of-sequence packets (Rx Dropped) to the number of overruns.
Administration Statistic Standard 2.1 Description EthTx Err Identifies the number of packets that could not be transmitted because of errors within the packets. EthRx Mcast Identifies the number of multicast packets that were received during the given hour. This is inclusive of packets with broadcast MAC addresses for protocols such as ARP, and multicast packets for group-oriented transmissions, such as IP Multicast. Multicast packets are packets intended for more than one Ethernet address.
January 2005 Administration Verifying the firmware and software version This section describes how to determine the version of firmware and software currently installed. Before you perform a firmware or software upgrade, determine what version is currently installed. This ensures that you do not replace the installed firmware or software with an older version.
Administration Standard 2.1 Verifying the firmware version To verify the firmware version on your Digital Telephone IP Adapter unit: 1 From the Menu Bar, choose System Information → System Data. 2 The System Configuration Details dialog box displays, similar to the following: 3 Review the Unit Version box. This identifies the version of firmware installed on the unit. 4 Click on the Close button.
January 2005 Administration Obtaining the latest upgrade file If you need to upgrade the firmware or software, you can obtain the latest upgrade files by clicking on the Software Downloads link at the following website: www.nortel.com Nortel provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade. Types of upgrades There are two types of upgrades that can be performed for your Digital Telephone IP Adapter unit: 1.
Administration Standard 2.1 Extracting upgrade files from the download file Before you perform an upgrade, ensure you have obtained the latest upgrade files from your Nortel distributor. The upgrade files are enclosed in selfextracting executable files. You must extract the upgrade files before you can perform the upgrade. Performing the extraction using Windows To perform the extraction using Windows: 1 Navigate to the directory that contains the .exe file you received from Nortel.
January 2005 4 Administration Click on the Unzip button. Result: The file extraction begins. A status bar shows the extraction progress. When completed, an “unzipped successfully” message displays, similar to the following: 5 Click on the OK button. Result: The WinZip Self-Extractor dialog box reappears. 6 Click on the Close button.
Administration Standard 2.1 Performing a firmware upgrade This section describes how to perform a firmware upgrade on your Digital Telephone IP Adapter unit. You perform the upgrade over the IP network using the TFTP protocol. You can perform the Digital Telephone IP Adapter upgrade manually or configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade. Refer to “Auto upgrade configuration” on page 133 for further details.
January 2005 Administration When to perform a firmware upgrade Perform a firmware upgrade if you have determined that you are using out-ofdate firmware. For instructions on determining if you need to perform an upgrade, refer to “Verifying the firmware and software version” on page 191. ATTENTION! The protocol for communication between the RLC and the Remote Gateway 9100 Series units requires that they be running the same version in order for them to communicate with each other.
Administration Standard 2.1 Upgrading the Digital Telephone IP Adapter unit firmware To upgrade the Digital Telephone IP Adapter unit firmware: 1 From the Menu Bar, choose Upload/Download → Upload S/W. Result: The Software Upload dialog box displays, similar to the following: Note: In the Module section, the Application option button is the default selection. 2 Enter the IP address of the TFTP server into the IP Address fields.
January 2005 3 Administration Click on the Browse button. Result: The Open dialog box displays, similar to the following: 4 Ensure the Files of type drop down box shows Upgrade Files (*.UPG). 5 Navigate to the folder where the firmware file is located. 6 Select the file, and then click on the Open button. Example: For Digital Telephone IP Adapter unit firmware, select IPAdapter.upg, and click on the Open button. Result: The Software Upload dialog box reappears.
Administration Standard 2.1 Automatic or scheduled firmware upgrade When you configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade using the Auto Upgrade Configuration property sheet, the Digital Telephone IP Adapter unit queries the predefined TFTP server and upgrades the firmware automatically. Refer to “Auto upgrade configuration” on page 133 for further details. .
January 2005 Administration Self-contained firmware upgrade A self-contained firmware upgrade executable file is also available. To perform this form of upgrade, both the administration PC and the Digital Telephone IP Adapter unit must be connected using a 10BaseT Ethernet connection.The self-contained firmware upgrade executable file can run on a Windows 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, or XP (Professional and Home Edition) operating system.
Administration Standard 2.1 3 Once the unzip process is complete, the Welcome dialog box displays, similar to the following: 4 Click on the Next button.
January 2005 5 Administration Enter the IP address of the Digital Telephone IP Adapter unit that you want to upgrade. Note: The Digital Telephone IP Adapter unit user can obtain this IP address by using the TUI on the digital telephone set. 6 Enter your logon name in the Username field. 7 Enter your password in the Password field. 8 Click on the Next button and follow the instructions on the upcoming dialog boxes to complete the upgrade process.
Administration Standard 2.1 Restarting the system After a firmware upgrade or a configuration change, it is often necessary to restart the Digital Telephone IP Adapter unit. Use the following procedure to restart the unit using Configuration Manager. Note: After you restart the system, wait 7–10 seconds before placing a call. Getting there 911x → Configuration Manager When to perform a restart Each time that you make a configuration change, perform a Save to Flash.
January 2005 3 Administration When the restart is complete, the system logs off the user. Result: The Configuration Manager dialog box displays notifying you of the successful restart, similar to the following: 4 Configuration Manager then displays the User Authentication dialog box, so that you can resume Configuration Manager activities.
Administration Standard 2.1 Performing a software upgrade Perform a software upgrade if you have determined that you are using out-of-date software. For instructions on determining if you need to perform an upgrade, refer to “Verifying the firmware and software version” on page 191. Note: Over an IP network with low delay and packet loss, Flash download times to remote M39xx digital telephone sets are comparable to PBX wired downloads.
Chapter 8 Troubleshooting In this chapter Before you begin 208 Digital Telephone IP Adapter unit LED indicators 210 Digital telephone set 211 Network connectivity 217 Software problems 220 Using Configuration Manager’s PING 221 Syslog testing 224 Alarms and alerts 225 Recovering from a catastrophic failure 226 Repair and warranty information 227 Digital Telephone IP Adapter Installation and Administration Guide 207
Troubleshooting Standard 2.1 Before you begin If you experience problems in setting up or running your Digital Telephone IP Adapter unit, this chapter can help you to isolate and solve the problem. Identifying why a problem occurred Before you begin, ask yourself the questions listed in the following table: Question Is this a new installation? IF you answered THEN do the following yes 1 Perform troubleshooting in the sequence presented in this chapter.
January 2005 Question Did you modify the configuration or change any hardware components? Troubleshooting IF you answered THEN do the following yes 1 Verify that changes were completed correctly. 2 Check the hardware components to ensure they are in working order. 3 Perform troubleshooting for the specific component. no Contact your telecom or data network administrator. There may be a problem with the network.
Troubleshooting Standard 2.1 Digital Telephone IP Adapter unit LED indicators During the Digital Telephone IP Adapter power-up cycle, watch the front panel of the Digital Telephone External IP Adapter, or the rear panel of the digital telephone housing the Digital Telephone Internal IP Adapter. The LED indicators normally behave as follows: ! The Power LED lights up and remains lit. ! The remaining LED indicators flash whenever there is network activity.
January 2005 Troubleshooting Digital telephone set This section identifies some problems that can occur on the digital telephone, and describes what to do to resolve them. Symptom descriptions If you are having trouble with digital telephones, perform troubleshooting as described in the following tables, according to whether this is a first-time installation.
Troubleshooting Symptom Standard 2.1 What to do 5 There is no dial tone when pressing either the host calling or local calling keys and this is a first-time installation.
January 2005 Symptom Troubleshooting What to do 1 There is no dial tone when pressing either the host calling or local calling keys. 2 Check the IP network to ensure the following: ! The IP network is not down. ! Traffic is being routed between the Digital Telephone IP Adapter unit and RLC on the host PBX. Contact your telecom administrator. There might be problems at the host PBX. A stutter is heard during a remote This is a normal occurrence and is caused dial tone.
Troubleshooting Symptom Standard 2.1 What to do The display is blank (that is, the 1 time and date are not displayed). 2 Take the digital telephone handset off hook and dial the online SPRE code. The Digital Telephone IP Adapter unit attempts to connect to the host PBX. When the connection is established, the time and date display.
January 2005 Symptom Troubleshooting What to do There are noticeable gaps or poor Contact your network administrator to quality when a voice call is active conduct a traffic study on your voice and IP on the IP network. network traffic patterns as described in the Remote Gateway Network Engineering Guidelines (NTP 555-8421-103). (This NTP is available from your Nortel distributor.
Troubleshooting Standard 2.1 Symptom What to do Incoming calls are not being received from the host PBX. (continued) 5 A call in progress was suddenly disconnected.
January 2005 Troubleshooting Network connectivity This section identifies some problems that can occur on the data network, and describes what to do to resolve them. System descriptions If you are not able to establish or maintain data network connectivity, perform troubleshooting as described in the following table: Symptom What to do You cannot establish a connection from your administration PC to the Digital Telephone IP Adapter unit.
Troubleshooting Standard 2.1 Symptom What to do 10060 TELNET CONNECTION The Digital Telephone IP Adapter unit FAILED appears when attempting cannot be reached on the IP network. to connect to the Digital Telephone IP Adapter unit. The Digital Telephone IP Adapter unit does not send or receive Ethernet traffic. 218 1 Check the configuration of network devices and ensure that Digital Telephone IP Adapter unit can be reached.
January 2005 Troubleshooting Symptom What to do An attempt to log out from the Digital Telephone IP Adapter unit does not work. It is possible that communication has been lost between the administration PC and the Digital Telephone IP Adapter unit. Close the Configuration Manager, then restart it. The Digital Telephone IP Adapter unit drops dialtone if a user attempts a call during registration.
Troubleshooting Standard 2.1 Software problems This section identifies some problems that can occur with the Configuration Manager software, and describes what to do to resolve them. Symptom descriptions If you are not able to complete a task with the Configuration Manager, perform troubleshooting as described in the following table.
January 2005 Troubleshooting Using Configuration Manager’s PING PING, or Packet InterNet Groper, is a protocol and program to test that a device is accessible on a network. This section explains how to use the PING option provided in the Configuration Manager to verify network connectivity. Use this test as a troubleshooting tool to determine if you can reach the RLC, another remote unit, or any other device on the network.
Troubleshooting 4 Standard 2.1 Click on the OK button. Result: The PING test window displays, showing the PING results. The following is an example of a successful PING. The following is an example of an unsuccessful PING. 5 Click on the Close button. Result: The PING test window closes.
January 2005 Troubleshooting ATTENTION! It is possible to successfully PING a device on the network and still not be able to log on to that device. If you log on to a device (a Digital Telephone IP Adapter unit) using a serial connection and neglect to log off, you may be able to successfully PING the device but be unable to establish a Telnet connection to it. (The device believes itself to be busy.
Troubleshooting Standard 2.1 Syslog testing Once you configure the syslog feature and save it to Flash, use the Syslog test command to test the configuration. The Remote Gateway 9100 Series system generates test syslog messages. This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server(s). Getting there 911x → Configuration Manager Performing syslog testing To perform syslog testing: 1 From the Menu Bar, choose Tests → Syslog.
January 2005 Troubleshooting Alarms and alerts For troubleshooting purposes, each Remote Gateway 9100 Series device transmits alarms and alerts to the host PBX. These alarms and alerts indicate to the host PBX that it is in a state of alarm or alert. The host PBX then produces an alarm or alert through its software.
Troubleshooting Standard 2.1 Recovering from a catastrophic failure Catastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures. If your Digital Telephone IP Adapter unit fails to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel distributor for hardware replacement.
January 2005 Troubleshooting Repair and warranty information The Digital Telephone IP Adapter unit contains no user-serviceable components.
Troubleshooting Standard 2.1 Asia/Pacific Nortel Distribution Center c/o ACCO Transport 21 South St. Unit#2 Rydalmere, NSW 2116 Australia CALA Note: When you need warranty and repair service in Central American and Latin American countries, you must first get an RR (repair and return) number from your Nortel distributor before shipping to the Nortel CALA Repair Center. Nortel c/o Wesbell 4019 S.W. 30th Avenue Fort Lauderdale, FL 33312 USA Notify: Receiving Department RR no.
Appendix A Planning forms In this appendix IP Adapter Network Connections 230 IP Adapter Configuration Information—Dialing Plans 231 IP Adapter telephone menu— Configuration Values 232 Note: You can locate electronic Remote Gateway 9100 Series Planning forms on the Nortel website at: www.nortel.
Planning forms Standard 2.
January 2005 Planning forms IP Adapter Configuration Information—Dialing Plans Notes: ! The pound sign (#) is mandatory and is automatically preconfigured in Configuration Manager. The pound sign prevents conflicts with the dialing plan on the host PBX.
Planning forms Standard 2.1 IP Adapter telephone menu— Configuration Values Use the values shown below to configure the Digital Telephone IP Adapter unit using the telephone menu.
January 2005 Planning forms DiffServ CodePoint Value _________________________________ Port # (RLC) _________________________________ Configuration Value Description Value Security Level (RLC) _________________________________ Enable IP (Voice over IP) Y / N (circle one) RLC IP Address _________________________________ IP Signaling _________________________________ Modem Tones _________________________________ Set Type _________________________________ Digital Telephone IP Adapter Instal
Planning forms 234 Standard 2.
Appendix B Connection pin-out tables In this appendix RJ-45 Ethernet connector 236 Admin (serial) connector pin-out table 237 Power connector pin-out table 238 Digital Telephone IP Adapter Installation and Administration Guide 235
Connection pin-out tables Standard 2.
January 2005 Connection pin-out tables Admin (serial) connector pin-out table Pin number Signal name I/O Description 2 MMI-RXD I MMI RS-232C Receive Data 3 MMI-TXD O MMI RS-232C Transmit Data Ground I Logic Ground 1 4 5 6 7 8 9 Digital Telephone IP Adapter Installation and Administration Guide 237
Connection pin-out tables Standard 2.1 Power connector pin-out table Pin number Signal name I/O 1 Ground I 2 +24VAC I 238 Current Description Logic Ground 1.
Appendix C Equipment attachment notice In this appendix Industry Canada Digital Telephone IP Adapter Installation and Administration Guide 240 239
Equipment attachment notice Standard 2.1 Industry Canada NOTICE: The Industry Canada label identifies certified equipment. This certification means only that the equipment meets telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee that the equipment operates to the user’s satisfaction.
Appendix D Safety and regulatory information In this appendix International safety compliance 242 Electromagnetic compatibility 243 Electromagnetic immunity 244 Electrostatic discharge 245 FCC requirements 246 Digital Telephone IP Adapter Installation and Administration Guide 241
Safety and regulatory information Standard 2.1 International safety compliance The Digital Telephone IP Adapter unit and the Remote Gateway 9100 Series system comply with international safety regulations as listed on this page. Underwriters Laboratory (UL) The Digital Telephone IP Adapter units comply with and are listed under UL 1950, Third Edition, including revisions based on the Fourth Amendment to IEC 950, Second Edition.
January 2005 Safety and regulatory information Electromagnetic compatibility The Digital Telephone IP Adapter units do not interfere with operation of other licensed communications systems according to the standards set forth by Australia, the United States, and Canada. The Digital Telephone IP Adapter units do not adversely effect the compliance of the Meridian 1 PBX system to: ! AS 3548 Class B (Australia) ! Class A of FCC Part 15, Subpart J ! CSPR B requirements.
Safety and regulatory information Standard 2.1 Electromagnetic immunity The Digital Telephone IP Adapter units resist electromagnetic interference. The Digital Telephone IP Adapter units perform correctly when subjected to narrow band radiated fields in frequency range 500 kHz to 1 GHz (field strength up to 10 V/m, 1 kHz, 50% modulated AM signal) per IEC 1000-4-3.
January 2005 Safety and regulatory information Electrostatic discharge The Digital Telephone IP Adapter units are immune to electrostatic discharges typical for an office environment (carpeted floors, low humidity) according to the test method specified by IEC 1000-4-2. No damage or malfunction occurs when the Digital Telephone IP Adapter units are exposed to up to +/-8kV of direct discharge.
Safety and regulatory information Standard 2.1 FCC requirements Information in the following paragraphs pertains to FCC-required information. These paragraphs describe where to locate details concerning the Digital Telephone IP Adapter units’ compliance to FCC regulations, as well as these regulations’ effects on the use of the Digital Telephone IP Adapter units. Part 68 The Digital Telephone IP Adapter units comply with Part 68 of the FCC rules.
January 2005 Safety and regulatory information Telephone network plug and jack The Digital Telephone IP Adapter unit’s package contains an FCC-compliant telephone cord and modular plug. The Digital Telephone IP Adapter unit’s design calls for it to be connected to the telephone network or premises wiring using a Part 68-compliant modular jack. Refer to Chapter 3, “Installing the Digital Telephone IP Adapter unit,” for complete details on proper installation of the Digital Telephone IP Adapter unit.
Safety and regulatory information 248 Standard 2.
Fields Index Numerics 802.
Fields Index Standard 2.
January 2005 P Phone Type 120 Priority 176 PSTN Connection 131 PSTN Number to Connect to RLC 131 R registration 119 Remote ID 176 Remote Unit Number 173 Resize Logs Messages 169 RLC Port Number 131 S Security ID Inbound Security ID 132 Outbound Security ID 132 Security Level 132 Signaling Status 173 Single Dig Dev ID 179 software upgrade M39xx digital telephone sets 206 SPRE Codes DeRegistration 120 Offline 119 Online 119 registration 119 Start Auto Upgrade 135 Start Time 176 statistics Bandwidth (BW) Co
Fields Index Standard 2.
Index Numerics 10BaseT Ethernet connection options 35 description 26 911x configuration Syslog 138 A ACD Local Calling key 48 Make Set Busy mode 48 Not Ready mode 48 Remote Connection Configuration property sheet 48 RLC Port Configuration property sheet 48 User On Demand Idle Timer 48 User On Demand Minimum Call Timer 48 ACD agent 48 ACD features features ACD features 47 Admin 183 Admin connector 237 administration PC Optivity Telephony Manager and Configuration Manager 61 Alarms and alerts 225 Auto Answer
Index Standard 2.
January 2005 configuring the unit with Configuration Manager IP addresses configuring 122 RLC connection information configuring 129 system settings configuring 115 field descriptions 118 system identification information 114 connection what to do if the PING did not work 223 connection options administration PC 59 introduction 35 connectivity troubleshooting PING failure 223 CS 1000 xxi CS 2100 xxi CSA C22.2, No.
Index Standard 2.
January 2005 G going offline display message 147 GUI Auto Upgrade Configuration property sheet 133, 200 Syslog Configuration property sheet 137 H Hardware Statistics introduction 177, 181 Help Display Logs definitions 220 hold 47, 150 hold feature 47 host-controlled calls placing 144 bandwidth limit 144 DSP limit 144 host-controlled mode indicator updates 146 overview 142 hostless mode display message 147 I Ifc Type 183 IfcNo 183 incoming calls 37 Industry Canada notice 240 installation Digital Telephon
Index Standard 2.
January 2005 P password Configuration Manager password 156 default 88 Digital Telephone IP Adapter password 156 PBX CS 1000 xxi CS 2100 xxi Meridian 1 PBX xxi PBX downgrade M39xx digital telephone sets 44 PBX message idle updating 43 PC Optivity Telephony Manager and Configuration Manager 61 Windows PC requirements 60 PC administration administering multiple nodes 60 connection options 59 Ethernet connection 59 physical environment 56 PING failure 223 unsuccessful PING 223 using 221 pin-out tables connecto
Index Standard 2.1 RLC Port Configuration property sheet ACD 48 routers NAT routers 64 Rx - Octet 183 S safety and regulatory information 241 electromagnetic compatibility 243 AS 3548 Class B (Australia) 243 Class A of FCC Part 15, Subpart J 243 CSPR B requirements 243 margin 243 electromagnetic immunity 244 electrostatic discharge 245 international safety compliance 242 Australia TS001AS 3260 242 CSA C22.2, No.
January 2005 telephone menu 87 accessing 85 default password 88 IP 88 display local IP 88 modify deregistration SPRE code 96 modify emergency code 92 modify offline SPRE code 94 modify online SPRE code 93 modify registration SPRE code 95 modify unit ID 90 password default 88 restore default values 88, 89 time offset 90 user name 87 telephones supported digital telephones 43 supported features 47 tests Syslog 224 TFTP and upgrades 196 defined 61 time offset 90 transfer 47 transfer feature 47 transport media
Index 262 Standard 2.
Digital Telephone IP Adapter Installation and Administration Guide Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
