FAQ

FAQs
PROTECT YOUR
INVESTMENT
DŽƌĞƋƵĞƐƟŽŶƐ͍&ĞĞůĨƌĞĞƚŽ
ĐŽŶƚĂĐƚŽƵƌƚĞĐŚŶŝĐĂůƐƵƉƉŽƌƚ
ƚĞĂŵĂŶLJƟŵĞ͘DŽƌĞŝŶĨŽŝƐĂůƐŽ
ĂǀĂŝůĂďůĞĂƚŽƵƌǁĞďƐŝƚĞ͘
EŽǀĂƚƚŽ/W͗ϴϰϰ͘ϰϬϰ͘ϰϮϰϮ
ƐƵƉƉŽƌƚΛŶŽǀĂƩŽŝŶĐ͘ĐŽŵ
EŽǀĂƩŽ/ŶĐ͘ĐŽŵ
May I use a drain or
mounting ring from
another vendor?
zĞƐ͕ĚƌĂŝŶƐĂŶĚŵŽƵŶƟŶŐƌŝŶŐƐ
ĨƌŽŵŽƚŚĞƌŵĂŶƵĨĂĐƚƵƌĞƌƐǁŝůů
ďĞĐŽŵƉĂƟďůĞǁŝƚŚŽƵƌŐůĂƐƐ
ǀĞƐƐĞůƐŝŶŬƐ͘
How durable is Novatto’s
high tempered glass?
dĞŵƉĞƌĞĚŐůĂƐƐŝƐĂŐůĂƐƐƉƌŽĐĞƐƐĞĚ
ďLJĐŽŶƚƌŽůůĞĚƚŚĞƌŵĂůŽƌĐŚĞŵŝĐĂů
ƚƌĞĂƚŵĞŶƚƐƚŽŝŶĐƌĞĂƐĞŝƚƐƐƚƌĞŶŐƚŚ
ĐŽŵƉĂƌĞĚƚŽŶŽƌŵĂůŐůĂƐƐ͘KƵƌŝŶ
ŚŽƵƐĞƚĞƐƟŶŐŚĂƐĨŽƵŶĚƚŚĞŵƚŽďĞ
ǀĞƌLJĚƵƌĂďůĞĂŶĚĨŽƌŐŝǀŝŶŐ͘EŽƌŵĂů
ŝƚĞŵƐƐƵĐŚĂƐƚŽŽƚŚďƌƵƐŚĞƐ͕ƐŵĂůů
ũĞǁĞůƌLJĞƚĐ͕͘ǁŝůůŶŽƚďƌĞĂŬĂ
EŽǀĂƩŽŐůĂƐƐƐŝŶŬ͘,ŝŐŚƚĞŵƉĞƌĞĚ
ŐůĂƐƐŝƐƌĞŐĂƌĚĞĚĂƐƐĂĨĞŐůĂƐƐ͕
ŵĞĂŶŝŶŐŝĨŝƚďƌĞĂŬƐŝƚǁŝůů
ĚŝƐŝŶƚĞŐƌĂƚĞŝŶƚŽƐŵĂůůďůƵŶƚƉŝĞĐĞƐ͘
Do these glass vessel
sinks have overflows?
EŽ͕ŶŽŶĞŽĨŽƵƌŐůĂƐƐǀĞƐƐĞůƐŝŶŬƐ
ŚĂǀĞŽǀĞƌŇŽǁŚŽůĞƐ͘
Is there a template available
for the glass sinks?
zĞƐ͕ƚŚĞLJŵĂLJďĞŽďƚĂŝŶĞĚŽīŽƵƌ
ǁĞďƐŝƚĞĂƚEŽǀĂƩŽ/ŶĐ͘ĐŽŵ͘tĞĂůǁĂLJƐ
ƌĞĐŽŵŵĞŶĚƵƐŝŶŐƚŚĞĂĐƚƵĂůƐŝŶŬĨŽƌ
ĚĞƐŝƌĞĚƉůĂĐĞŵĞŶƚďĞĨŽƌĞŵĂŬŝŶŐĂŶLJ
ĐƵƚƐŝŶƚŚĞĐŽƵŶƚĞƌ͘
What is the best way to care
for my Novatto glass vessel?
hůƟŵĂƚĞůLJ͕ƚŚĞďĞƐƚǁĂLJƚŽĐĂƌĞĂŶĚ
ŬĞĞƉLJŽƵƌƐŝŶŬůŝŬĞŶĞǁŝƐƚŽƉƌŽƚĞĐƚŝƚ
ǁŝƚŚGlacier Ice͘dŚŝƐŶĂŶŽƚĞĐŚŶŽůŽŐLJ
ǁŝůůƉƌĞǀĞŶƚĂŶLJŽdžŝĚĂƟŽŶŽƌŚĂƌĚǁĂƚĞƌ
ƐƉŽƚƐŽŶƚŚĞƐŝŶŬĂŶĚĨĂƵĐĞƚ͘&ŽƌĞǀĞƌLJ-
ĚĂLJĐůĞĂŶŝŶŐƐŝŵƉůLJƵƐĞĂƐŽŌĐůŽƚŚ͕
ƐŽĂƉĂŶĚǁĂƌŵǁĂƚĞƌ͘
Is the drain or
mounting ring included
with my purchase?
/ƚŵĂLJďĞ͕ǁĞŽīĞƌŽƵƌƐŝŶŬƐŝŶ-
ĚŝǀŝĚƵĂůůLJŽƌĂƐĂĐŽŵďŽ͘ŽƵďůĞ
ĐŚĞĐŬLJŽƵƌƉƵƌĐŚĂƐĞĨŽƌĚĞƚĂŝůƐ͘
tĞƌĞĐŽŵŵĞŶĚƵƐŝŶŐĂƉŽƉͲƵƉ
ĚƌĂŝŶĂŶĚŵŽƵŶƟŶŐƌŝŶŐǁŝƚŚŽƵƌ
ŐůĂƐƐǀĞƐƐĞůƐŝŶŬƐ͘
NSFC-031057ORB