Owner's Manual

User Manual

nuraphones aren’t making and receiving calls correctly

Followthesestepsifyou’rehavingtroublemakingandreceivingphonecalls,orcallsviaSkype,

FaceTime or other calling apps.

• Check your nuraphones are connected with Bluetooth or Lightning cable only.

Ifyouconnectwithanyothercable,you’llhearthecallerbutwillhavetouseyourdevice’s

microphone to speak.

• Checkthatnothingisblockingyournuraphones’microphones,includinganyplastic

packaging, which are at the front of the ear cups.

• Disconnect your nuraphones from your device and then reconnect.

• Check your Bluetooth connection.

Poor call quality can be caused by a poor Bluetooth connection.

• Checkyou’vechosenthenuraphoneasyoursoundoutput.

• Reset your nuraphones.

Charging and battery issues

Ifyournuraphonesaren’tcharging:

• Makesureyou’rechargingwiththenuraUSB-AorUSB-Ccablesonly.

TheLightning,analogandmicro-USBcableswon’tchargethenuraphone.

• Checkyou’renottryingtochargewithyourphone.

Tohelpsaveyourphone’sbattery,yournuraphoneswon’tchargewithmostphones.

• Ifyou’retryingtochargewithacomputer,tryusingadierentUSBportorawallcharger.

• Ifyou’retryingtochargewithawallcharger,trychargingwithacomputer.

• Ifyou’reattemptingtochargewithaUSBhub,makesureit’spowered.

MostUSBhubswon’tprovideenoughpowertochargeyournuraphones.

• Ifyou’retryingtochargewithaUSB-Acable,trychargingwithaUSB-Ccable(ifpurchased

separately).

• Reset your nuraphones.

Sound quality troubleshooting

To get the highest sound quality from your nuraphones:

• Use an Analog, Lightning or USB cable for lossless transfer.

• Usealosslessleformat,suchasAIFF,WAVorFLAC.

• Use a lossless streaming service, such as Tidal.

• Ifyou’reusingSpotifyorasimilarstreamingservice,usethehigh-qualitystreamingoption.

• Checkyou’renotinSocialMode™.

• Ifyou’reusingMP3orMP3-likeles,usehigh-bitrateMP3,OggorAACles.

Oruseminimum256kbps(andpreferably320kbps)leswithmoderncodecs.

• Personalise your nuraphones again.

The nuraphone uses sensitive microphones to personalise, so movements, outside noises and

heavybreathingcanaectyourhearingprole.

Touch button troubleshooting

Ifyournuraphones’touchbuttonsaren’tworkingcorrectly:

1. Checkyournuraphones’touchbuttonshavebeensetupcorrectly.

2. Makesureyou’veplacedyournuraphonesonyourheadandremovedanycables.

Yournuraphones’touchbuttonsonlyfunctionwhenyou’reconnectedwithBluetooth

andhaveremovedanycables.

3. Reset your nuraphones.