Product Manual

17
5: GREY MARKET INTERNET POLICY
Grey marketed products continue to be a threat to our worldwide distribution and dealer network. In order to
proactively discourage this activity by Internet resellers of our product, OceanLED will not honor the warranty
of products purchased via the grey market through internet resellers. The following notice will be added to
OceanLED’s warranty cards, website and all internet sellers will be required to post the same notice.
WARRANTY NOTIFICATION: OceanLED products purchased by an end-user from a United States dealer via
the Internet are covered by this warranty, only if the products are delivered and installed within the United
States. The warranty is void if the product is delivered or installed outside the United States. Proof of purchase
and installation will be required. Product installed by OEM will be warranted when shipped as part of a new
boat package.
6: MAKING A CLAIM
6.1 Irrespective of how the products where fitted or by whom when you discover that there may be a problem
with the products you must notify either your local dealer or ourselves within 14 days.
6.1.1 When you discover a problem we ask that the products that have a problem are not used. This will minimize
any further damage. We recommend (especially with the pro series) that the product be disconnected to
prevent accidental use by removing the power feed from the driver box and covering the end of the power
lead with a waterproof solution ( e.g. a taped up plastic bag) to prevent water entering the cable connectors.
6.1.2 If a claim is accepted the part will be replaced on a “like for like basis”. No refunds will be given.
6.1.3 If you feel unhappy with any part of the process of claiming please let us know.
6.2 Products supplied and fitted by a dealer
6.2.1 If you had the products installed by one of our dealers we ask that you contact them and ask that they check
the installation and establish the cause of the problem. If you are not local to the installer please visit our
website (www.oceanled.com) to find the authorized dealer closest to you. This is because many problems are
due to issues with the installation or the electrical aspects external to the lighting system, and can be resolved
without the need for the removal of the product.
6.2.2 You should locate your purchase invoice for the products when you believe there is a problem and contact the
dealer you purchased the products and / or who fitted them.
6.2.3 Your dealer will contact us and together we will resolve your issues and together we will investigate.
6.2.4 If the problem is found not to be due to the manufacture of the product, this will fall outside of the warranty
cover and the buyer will be liable for all costs.
6.3 Products supplied by a dealer but fitted by the Buyer
6.3.1 If you installed the products yourself, before making contact we ask that you follow the troubleshooting chart
for your product, when following the appropriate troubleshooting chart we find that it is helpful to complete
the appropriate warranty claim information sheet. Copies can be found in the troubleshoot section of the
manual included with the product or alternatively it can be download from our website (www.oceanled.com/
documents).
6.3.2 If after following the troubleshoot guide, you still believe that the problem still exists with our product you will
need to contact the dealer that you purchased the product(s) from, however if you are unable to do this you
may contact any dealer / distributor in your local area (a list can be obtained either from our website (www.
oceanled.com) or by contacting our Head Oce.
6.3.3 When will be required to provide the information recorded on the warranty claim information sheet and have
the copy of your purchase invoice for the products.
6.3.4 When contacting your dealer you will be asked for the details from the warranty claim information sheet.
During this time the dealer will complete the appropriate warranty claim form that will be returned along with
the part.
6.3.5 When you have made contact with the dealer please follow their instructions.
6.3.6 If you are unable to contact a dealer you may wish to contact OceanLED directly. To contact the Service
Manager either call our UK oce on [phone] or email [e-mail].
6.4 If you are unable to locate a dealer close by or purchased directly from OceanLED.
6.4.1 Before making contact we ask that you follow the troubleshooting chart for your product, when following
the appropriate troubleshooting chart we find that it is helpful to complete the appropriate warranty claim
information sheet. Copies can be found in the troubleshoot section of the manual included with the product or
alternatively it can be download from our website (www.oceanled.com).
6.4.2 If after following the troubleshoot guide, you still believe that the problem still exists with our product you will
need to contact the Service Manager at OceanLED for your region.