Owner Manual

Birdbath Basin Birdbath Base Post
1x 1x 1x
Post Bird Ground
Connector Figurine Stakes
1x 1x 2x
Thank you for choosing this product! We aim t o please with our wide range of products including Fountains,
Birdbaths, Statuary, Pond Supplies & More. All of our products are constructed from the highest quality
materials. In the event that we have not achieved our usual standard of excellence, we will repair or
replace, at our discretion, within the warranty period. A valid proof of purchase, with the purchase date
clearly indicated, must be provided. Photos of defe ctive merchandise will also be required to help
distinguish the actual cause of the defect. Please read below for a detailed description of warranty
coverage.
• Water Damage
Products are not manufactured to withstand extreme temperatures. Improper storage that allows water
to freeze within a product may cause damage, is considered negligence, and will not be covered under
this warranty. The use of “hard water,” and/or caustic cleaners, can affect the painted or other finishes.
Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please
note : for fountains, it is normal for some splashing to occur and protecting the immediate surfaces is
not the responsibility of Alpine Corporation.
• Paint & Color (Retention and/or Loss)
The use of water will cause natural ero sion to the color. This area can be touched up using standard
paint. The paint is designed to protect the entire finish against breakdown of color. As with any
product, all finishes with time will gradually fade and discolor. The warranty will only cover against
severe or complete fading , within the first year from date of purchase, with the above exclusion.
• Procedure/Service
Should a warranty/claim be needed, yo u should contact the retailer from whom you purchased the
product.
you must be prepared to show proof of purchase, provide photographs and any other information
needed to validate your claim. This may be necessary to distinguish betwee n a partial or complete
replacement of a defective product. The warranty does not cover any items with multiple parts; the
warranty will ONLY cover the individual component of the unit/item that may be defective.
Replacement parts can be made available to a consumer through the original selling party, or an
approved parts retailer. If this is not an option, contact our customer service department. Item is
covered under one year limited warranty from the date of purchase. When requesting
replacement parts due to a warranty claim after 30 days of purchase, credit card information
will be requested for shipping charges.
• Not Covered Under Warranty
The limited warranty will NOT cover cases of damages due to:
1. Damages caused in Transit
2. Inadequate care and/or neglect
3. Environmental and/or natural elements
4. Immersion in water, unless s pecified
5. Improper Installation/Storage and/or Maintenance
This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation
and/or modifications have occurred. This includes any and/or all defects arising out of freezing water
damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach,
chlorine, etc…. which affects the paint and/or parts. This warranty also does not cover any additional
charges or installation, removal, disposal and/or shipping costs or consequential damage associated with
any warranty claim.
WHAT’S INCLUDED
LIMITED WARRANTY INFORMATION
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