Operation Manual

3.9 Fault messages
Malfunctions of the top box may occur if e. g. the antenna‘s motion is obstructed
by branches or snow.
Such malfunctions are automatically detected and will be displayed by the sat-
mouse as fault codes.
Mes-
sage
Fault description Remedial action
E 01 The search did not yield the
reception of a satellite.
Change your location. Do you have a clear
view to the South? Are you within the
footprint (range) of a satellite?
E 02
E 03
Antenna rotation (E02) or
elevation (E03) motion is
blocked.
Is the motion obstructed by obstacles? Is
the supply voltage too low (weak batte-
ry)?
E 04 Antenna does not fully ret-
ract and switch off.
Press EXIT to re-open the antenna. Remo-
ve snow, leaves or other items from the
antenna.
DO NOT switch off the system by setting
the master switch to OFF before having
eliminated the cause of the malfunction.
E 05
E 06
Antenna does not react
after activation or does not
respond to commands.
Is the red fuse (10 A) at the receiver in
order?
Are all cables correctly connected?
Contacts of the control cable may be
slightly oxidized. Disconnect and recon-
nect the cable.
E 07
E 09
Short-circuit/open circuit in
the antenna cable or at the
antenna.
Check the white antenna cable and the
connectors at the receiver and at the LNB.
E 08 No or insuffi cient voltage
for top box.
Check fuses on the rear of the receiver.
E 10
E 11
E 12
Caution: The supply voltage
drops considerably while the
antenna is moving.
Recharge the battery as soon as possible.
Check the wiring and the connection of
the system to the voltage supply.
Observe the information in the Installati-
on Instructions!
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