Phone Operating Instructions

ManualsBrandsPanasonic ManualsTelephone524X07801B

524X07801B

Issued 6/11/98

Summary of content (334 pages)

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524X07801B Issued 6/11/98
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Warning: This service information is designed for experienced repair technicians only and is not designed for use by the general public. It does not contain warnings or cautions to advise non-technical individuals of potential dangers in attempting to service a product. Products powered by electricity should be serviced or repaired only by experienced professional technicians.
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Contents Chapter 1. About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2. List of Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 3. System Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 AEC Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Attendant Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Door Box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Door Box Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Extension Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Trunk Access Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Virtual Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Port used for Virtual Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Virtual Port used for Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Call Forwarding-All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding - Busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding - No Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Multi-CO (MCO) Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 Message Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Waiting / Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mute Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation System Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Floating Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Broker’s Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Section 700 - Operation Contents Attendant Group Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Contents Section 700 - Operation Chapter 8. ARS and TRS Operation . . . . . . . . . . . . . . . . . . . . . . . . 291 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291 Detailed Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 TRS Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292 ARS/TRS Features .
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Chapter 1. About This Manual If you are using this manual for a single System, make note of its software version in the following table. This information may be referenced by technicians or owners of the System. Software version information for systems shipped with this document CPC Model: Software Version: Organization This manual contains detailed descriptions of features.
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Chapter 1.
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Chapter 2.
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Chapter 2. List of Features Table 1.
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Section 700 - Operation Chapter 2. List of Features Topic Page Power On Maintenance 58 Programming Devices 59 Ringing Modes 59 SSD TRS Override 63 Station Message Detail Recording 63 Station Message Detail Recording 63 Ringing Modes 59 Trunk Access Groups 66 Virtual Port 67 Voice Mail Integration (Third Party) 68 Table 2.
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Chapter 2. List of Features Table 3.
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Section 700 - Operation Chapter 2.
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Chapter 2.
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Chapter 3. System Features System Features are either available on a system-wide basis or aid in the overall administration of the System.
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Chapter 3.
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Section 700 - Operation Chapter 3.
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Chapter 3. System Features Section 700 - Operation AEC Disconnect Description This feature allows the System to send a disconnect signal of 1 second to an analog device indicating that the calling party has hung up (terminated the call). This feature is useful with a Third-party Voice Mail or an Answering Machine. By default this feature is disabled.
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Section 700 - Operation • Chapter 3. System Features The pilot number for an attendant group is flexible (i.e., any extension number can be designated as the pilot [not a real extension]). If a member of the attendant group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the attendant group. If a member of the attendant group has Call Forwarding - Busy set and the extension is busy, the call goes to the next phone in the attendant group.
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • See Section 520 - Built-In ACD Reference Manual. Related Programming • See Section 520 - Built-In ACD Reference Manual. Considerations • For more information, see Section 520 - Built-In ACD Reference Manual. Automatic Route Selection Description When Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls. Usually the selected routing is the least cost route.
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Section 700 - Operation Chapter 3. System Features Automatic Trunk to Trunk Transfer Description The System can be set to automatically transfer trunk calls out to another trunk without requiring the call to be answered internally. This transfer may be either trunk based or extension based (i.e., call forward outside).
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • Back-up battery unit (VB-44025) Related Programming • N/A Considerations • Any device connected to the System but that does not derive its power from the System must have a backup power source to operate. These devices include any System Message Detail Recording (SMDR) printer (or recorder), fax machine, answering machine, modem, cordless telephone, etc.
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Section 700 - Operation Chapter 3. System Features The Built-in Voice Processing Unit is easy to install. It is installed in a cabinet card slot and no cabling is required.
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Chapter 3. System Features Section 700 - Operation Considerations • N/A Caller ID Description A properly equipped DBS 576 supports Caller ID, a service offered by the network telephone service provider. The CO sends calling number information to the DBS 576 after the first ring. Users who have display telephones can see Caller ID information as incoming calls ring at their extension and can have access to previous calls via the Caller ID Call Log feature. The Caller ID number is recorded in SMDR.
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Section 700 - Operation Chapter 3. System Features When connected behind a PBX or Centrex, Toll Restriction Service (TRS) can be used to restrict calls. The System also supports transmission of a flash signal over the centrex or PBX link. Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Class of Service Description A Class of Service (COS) allows or restricts access to a group of features or functions. For instance, an Extension COS may allow Call Forwarding features.
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Chapter 3. System Features Section 700 - Operation Related Programming • N/A Considerations • N/A Class of Service - Ext/Ext Restriction Ext/Ext Restriction COS allows or restricts calls placed to other extensions based upon the Extension COS. Each Extension COS is programmed to either originate or not originate calls to another Extension COS.
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Section 700 - Operation Chapter 3.
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Chapter 3. System Features Section 700 - Operation Class of Service Features 49 OHVA Answer (Allow/Deny) 50 Call-Waiting Answer at HOLD Hardware Requirements • N/A Related Programming • • FF2: Trunk COS FF3: Extension COS Assignments Considerations • N/A Class of Service - Trunk to Trunk Restriction Trunk to Trunk COS allows or restricts call transfers from one trunk to another trunk based on the originating and receiving trunk COS.
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Section 700 - Operation Chapter 3. System Features assignments in the DID Table, names or trunk numbers are displayed. (Names can be up to 10 digits long.) DID Ringing can be very useful by sending calls directly to a specific extension, hunt group, etc. based upon the number dialed. Since a relatively small number of trunks handle the DID calls, this can be more cost efficient than DIL trunks or attendant group answering and transfer. (DID may send a call to a group using the Virtual Extension feature.
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Chapter 3. System Features Section 700 - Operation Considerations • N/A Multiple Ringing CPC-96, CPC-288, and CPC-576 Version 1.0 Description Multiple Ringing allows CO calls into the System to be directed to ring multiple extensions in the System. This can be very useful when anyone in a group may answer a call. This can also be very useful at night when only a selected number of people are available to handle calls.
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Section 700 - Operation Chapter 3. System Features Considerations • • The DID Trunk card supports 1 to 4-digit dial-pulse (10 pps) or Dual Tone Multifrequency (DTMF) signaling. DID numbers must be between 0 and 9999. CO Trunk Interface - Ground Start Ground start trunks are supported in the System with the VB-44511 Loop Start/Ground Start trunk interface. Each card supplies 8 circuits that can be individually configured for either loop start or ground start operation.
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Chapter 3. System Features Section 700 - Operation Related Programming • N/A Considerations • N/A CO Trunk Interface - Loop Start The VB-44510 Loop Start interface unit supplies 8 loop start analog trunks circuits. In addition, the VB-44511 Loop Start/Ground Start interface unit may alternatively be used to connect to loop start trunks.
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Section 700 - Operation Chapter 3. System Features Data Security Description If you are using a line for data (modem connections, etc.), Data Security makes it possible to prevent interruptions. Data Security can be implemented for either all phone use or outside line use. Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Day/Night System Mode Description Day/Night System Mode enables you to switch the System between two Day modes and a Night mode.
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Chapter 3. System Features Table 6. Section 700 - Operation System Mode Impact on TRS, Ringing, Attendant, and Built-in Voice Processing Unit SYSTEM MODE TRS RING ATTENDANT BUILT-IN VOICE PROCESSING UNIT Day 1 Day TRS Mode Day 1 Ring Pattern Day 1 Attend. Group Day 1 Message Day 2 Day TRS Mode (Same for Day 1 and Day 2) Day 2 Ring Pattern Day 2 Attend. Group Handling Day 2 Message Night Night TRS Mode (Same for Night 1, and 2) Night Ring Pattern (Same for Night 1, and 2) Night Attend.
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Section 700 - Operation Switch Mode Night 1 Mode Chapter 3. System Features Procedure 1. Press the ON/OFF key. Indication Intercom dial tone ON/OFF LED lights 2. Enter 762 for the Night 1 Feature code. 3. Press the ON/OFF key ON/OFF LED goes off Red Night LED goes off Night 2 Mode 1. Press the ON/OFF key. Intercom dial tone ON/OFF LED lights 2. Enter 763 for the Night 2 Feature code. 3.
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Chapter 3. System Features Section 700 - Operation Related Programming • N/A Considerations • You can only set Automatic Day/Night modes on a system-wide basis. If tenant groups require separate Day/Night modes, you must set these modes manually. • You can manually override Automatic Day/Night modes. (See “Manual Day/Night Mode” on page 38.) Digital Pad Description Digital pad settings allow adjustment of call levels for different call types. There are 29 pad classes in the System.
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Section 700 - Operation Chapter 3. System Features Operation To make a DISA call to an extension: Action 1. From an outside location, enter the DISA trunk number. Result DISA dial tone 2. If an incoming DISA code is assigned enter the DISA code (up to 10 digits). Otherwise, proceed to step 3. 3. Dial the extension number. To make a DISA call to an outside number: Action 1. From an outside location, enter the DISA trunk number. Result DISA dial tone 2.
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Door Box Description The door box (also called door phone) allows visitors to announce their presence from the office door, etc. When the button on the door box is pressed, one or more phones ring in the System. When answered, a two way conversation is made between the door box and the answering phone. The answering party can operate a connected door opener (if equipped).
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Section 700 - Operation Chapter 3. System Features Door Box Sensor The sensor is a device that detects when a circuit is opened or closed. Sensors can be used to detect events such as the opening of windows or doors. When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; however, they can be purchased separately from an electronics dealer. Hardware Requirements • • The sensor is attached to the Door Box Adaptor (VB-43701).
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Chapter 3. System Features Section 700 - Operation Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Analog Device Capability The System supports analog telephone devices. These devices include fax machines, answering machines, cordless telephones, computer modems as well as standard rotary and push button telephones. This provides full flexibility in configuring the System. Hardware Requirements • Analog devices must be connected to an analog port.
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Section 700 - Operation Chapter 3. System Features Considerations • N/A ISDN/PRI S-Point Interface The System supports ISDN-PRI terminal devices with the ISDN/PRI S Point Interface (VB-44540). The PRI provides 23 B (bearer) plus 1 D (data) channel support (23B +D; 1544 kbps). Either 8, or 16 or 24 circuits may be enabled on the interface. Each enabled group of 8 circuits requires a slot position in the System. A fully used card uses 3 slot positions.
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Chapter 3. System Features Section 700 - Operation Free Slot Description Each cabinet in the System contains 12 free (universal) slots. These slots can be used for trunk cards, extension cards, or certain option cards. Some circuit cards such as the Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) card occupy more that one slot.
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Section 700 - Operation Chapter 3. System Features Pilot Distributed Hunt Group Pilot Distributed Hunt Group directs calls to a pilot number. The System reviews who received the last call and begins hunting with the next member. If the last member in the group is reached and no member is available, the hunt continues with the first member and proceeds forward.
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Chapter 3. System Features Section 700 - Operation Considerations • If a member of the hunt group has Do-Not-Disturb (DND) or Call Forwarding - All set, that phone is temporarily removed from the hunt group. • If a member of the hunt group has Call Forwarding - Busy set and the extension is busy, the call goes to the next phone in the hunt group. • If all members are busy for the duration of the busy queuing timer, the call can be forwarded to another hunt group or another extension.
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Section 700 - Operation Chapter 3. System Features Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls. By default, Trunk Group 1 is assigned to MCO Tenant Group 1, Trunk Group 2 is assigned to MCO Tenant Group 2, etc. for both incoming and outgoing calls. For outgoing calls, each tenant group has 5 auto-trunk selections available. By default the first autotrunk selection is seized by entering 9, the second by entering 81, etc.
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Chapter 3. System Features Section 700 - Operation Considerations • N/A Music-on-Hold Description The System can provide Music-on-Hold (MOH) to parties on hold (either CO line, extension, or network party). The MOH feature can also be used to play announcements or advertisements if desired. Hardware Requirements • The music source must be purchased separately. It is not provided with the System.
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Section 700 - Operation Chapter 3. System Features Extension Name Assignments Extension names can be up to 10 characters in length. (Assignment of extension names must be allowed in the Extension COS.) Operation To set extension names using a large-display or small-display phone: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3. Press the * key. 4. Enter 2 for the Extension Name Assignment mode. EXT NO.=> EXT NAME displays 5.
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Chapter 3. System Features Section 700 - Operation Example 1. Large-display phone To enter D: a. Press the first soft key on the top left. b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row.
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Section 700 - Operation Chapter 3. System Features Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. - To enter o: a. Press the third one-touch key from the left on the top row.
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Chapter 3. System Features Section 700 - Operation b. Press the third FF key from the left on the bottom row. Hardware Requirements • N/A Related Programming • N/A Considerations • • Extension names can be up to 10 characters in length. The ability to make extension name assignments is allowed/restricted to anyone with a Class of Service (COS) that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.
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Section 700 - Operation Chapter 3. System Features Action Result 3. Press the * key. 4. Enter 0 for the PSD Name Assignment mode. A B C D E F P80 displays (where P80 = PSD bin 80) 5. Press the up or down arrow key to display the desired PSD bin number. A B C D E F PXX displays (where PXX = desired PSD bin number) 6. Enter the extension name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 52.
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Chapter 3. System Features Section 700 - Operation Action Result 8. Enter the speed dial name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 52.) • If using a small-display phone press the appropriate one-touch key. (See Example 2 on page 53.) 9. Use the bottom row of FF keys to select a single letter. • See “Example 1. Large-display phone” on page 52. • See “Example 2. Small-display phone” on page 53.
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Section 700 - Operation Chapter 3. System Features For more information on System Networking, see the System Networking Reference Manual. Network Call Transfer Network Call Transfer allows a call at an extension to be transferred to another extension in the network. Network Extension Calling Network Extension Calling allows you to reach an extension on another PBX. Based on the number you dial, the System network routes the call automatically.
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Chapter 3. System Features Section 700 - Operation Considerations • N/A Power Failure Transfer Description Power Failure Transfer provides telephone service to a limited number of Single Line Telephones (SLTs) during a power failure. The SLTs are connected to the CO via a Power Failure Unit (PFU). In the event of a power failure, the power failure extensions have dial tone directly from the CO. (System features and restrictions do not apply.
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Section 700 - Operation Chapter 3. System Features Programming Devices Description The dealer may program the System either by using: • • A digital key telephone equipped with display A PC-Based Customizing Tool Telephone Programming The System can be fully programmed from an extension telephone equipped with 12 FF keys and a display. While major system configuration changes may be more easily performed using a PC programmer, all programming is available via a telephone.
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Chapter 3. System Features • • • • • • Section 700 - Operation DID Day/Night Ringing DID Day/Night Busy/Delayed Ringing Busy Lamp Field Ringing Busy Lamp Field Delayed Ringing Slide Ringing Alarm Ringing Day 1/ Day 2/Night Ringing When the System is in Day 1 mode, calls can be directed to ring at one or more extensions or at a hunt group per the Day 1 ringing assignments.
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Section 700 - Operation Chapter 3. System Features DID Day/Night Ringing Incoming DID calls can be set to ring at day destinations when the system is in day mode and ring at night destinations when the system is in night mode.
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Chapter 3. System Features Section 700 - Operation Considerations • ISDN phones may not set BLF ringing. • For more information on BLF ringing, see “Line Appearances” on page 163. Busy Lamp Field Delayed Ringing Extensions that have Direct Station Select (DSS)/BLF FF keys assigned may be set to delay ring on those keys. Hardware Requirements • N/A Related Programming • FF4: FF Key Assignments Considerations • ISDN phones may not set BLF ringing.
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Section 700 - Operation Chapter 3. System Features Related Programming • • FF2: Trunk Programming (Alarm Ringing) FF11-02: Slide/Alarm Ringing Timer Considerations • If slide ringing is enabled, it will override alarm ringing. SSD TRS Override Description System Speed Dial (SSD) numbers may be used to outdial calls from extensions that otherwise have outgoing call restrictions (i.e., Toll Restriction Service [TRS]).
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Chapter 3. System Features Section 700 - Operation Condition Code Priority Description 4th L L = LCR Outgoing Call Lowest O O = Outgoing Call For example, an outgoing call is an ARS Outgoing call (G) but it is also a transferred call. The SMDR data condition code will be T to indicate that the call was an Outgoing Transfer. (A transferred call’s condition code takes precedence over the type of call - ARS Outgoing call [G].) Table 8.
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Section 700 - Operation Chapter 3. System Features 5 CO line No. (CO line No.: 1 to 576 / When CO line is disconnected while the call is on hold: *1 to *576) 6 Dialed No. (24 digits max. including 0-9, *, # Cannot display Flash or Pause. If a number is hidden, * will appear instead of digits. * will stay with the call even if the call is transferred. For Format 2, an I Proceeds the digits if it is an incoming call.) 7 Accounting code (10 digits max.
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Chapter 3. System Features • Section 700 - Operation TRS can restrict the use of the star (*) or pound (#) digits on a TRS class basis. The following calling restrictions are also available: • Forced ARS Restriction (The ARS feature controls outside calls.) Hardware Requirements • N/A Related Programming • N/A Considerations • The dialing restrictions included in this feature help prevent unauthorized outgoing calls. It is possible; however, to program your System to allow SSD to override TRS.
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Section 700 - Operation Chapter 3. System Features Virtual Port Description Virtual ports are not physical ports in the System. They are phantom or simulated ports used in the System to support: • Virtual extension ringing • Virtual floating hold Up to 96 virtual ports may be assigned per cabinet. Virtual Port used for Virtual Extension You can assign an actual extension number to a virtual port.
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Chapter 3. System Features Section 700 - Operation Voice Mail Integration (Third Party) Description The System supports third party Voice Mail systems with features such as: • • Answer Supervision for Voice Mail Call Forward ID Code for Voice Mail • • DID/DNIS/DDI ID Code for Voice Mail High Priority Message Waiting • Message Key ID Code Answer Supervision for Voice Mail Description This feature allows the DBS 576 to send an answer signal to third-party Voice Mail systems.
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Section 700 - Operation Chapter 3. System Features Operation To set a Call Forward ID Code for Voice Mail: Action Result 1. Go offhook or press ON/OFF key. 2. Dial the Call Forward ID Code (default = 715). Enter V.M. ID displays 3. Enter the ID code required by voice mail (see your voice mail manual). Usually this is the extension number. 4. Press the HOLD key. Stored V.M. ID displays 5. Go onhook or press ON/OFF key. To clear the ID Code: Action Result 1. Go offhook or press ON/OFF key. 2.
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Chapter 3. System Features Section 700 - Operation Related Programming • • • FF1-4-06: DID Number Automatic Send to VM FF1-4-06: VM ID Code Prefix FF1-4-06: VM ID Code: Suffix Considerations • • • Each pause is a fixed 1 second delay. If you do not assign a Voice Mail ID Code, the DID digits will be sent to voice mail. Only one Voice Mail ID Code is available for the system.
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Section 700 - Operation Chapter 3. System Features Related Programming • N/A Considerations • N/A Voice Mail Transfer Key Description The Voice Mail Transfer (VM/TRF) key allows you to transfer calls to voice mailboxes without waiting for voice mail to answer. You can assign a Voice Mail Transfer key from a phone or through system programing. Two Voice Mail Transfer keys are available. VM Transfer Key 1 will transfer to a voice mail extension number.
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Chapter 3. System Features Section 700 - Operation Once a call is sent to the voice mail, after the voice mail answers, the system sends the VM Transfer ID 1 or 2 + the extension number (BLF/DSS, Directory or dialed number). Hardware RequirementsN/A • N/A Related Programming • FF4 (FF Key Programming): FF Key Assignments • FF1-0-24: Voice Mail Transfer ID Code Considerations • • • • • • 72 The VM/TRF key can be assigned to any key phone, DSS/72 or EM/24.
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Chapter 4.
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Chapter 4. User Maintenance Section 700 - Operation Introduction User Maintenance provides several items that can be adjusted by the end user of the telephone system. The telephone system dealer is not required to make these changes.
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Section 700 - Operation Chapter 4. User Maintenance Note: Once in a data entry level, you must either enter an acceptable value or restore the previous value before proceeding. For instance, if you change an entry to an unacceptable value and then press FF1 to move to the PSD Assignment menu, you will not be able to proceed. You must first enter an acceptable value. Operation To enter User Maintenance mode: Action Result 1. At a telephone with a COS that allows user login, press the ON/OFF key. 2.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 6. Enter the hour (two characters) and minute (two characters). Note: To clear an entry or existing data, press the FLASH key. 2 7. Press the HOLD key. : Day of the Week displays 8. Enter the day of week where: 1 = Mon, 2 = Tues., 3 = Wed., 4 = Thurs., 5 = Fri., 6 = Sat., 0 = Sun. Note: To clear an entry or existing data, press the FLASH key. 9. Press the HOLD key to store the entry. 10.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 8101- 3. Press the HOLD key. PSD Assignment displays 0 4. Press the HOLD key. : PSD Number displays EXT Number displays 5. Press the HOLD key. 6. Dial the extension number. Enter PSD # XXX displays (where XXX = dialed extension number) 7. Press the HOLD key. 8. Enter the PSD bin number (80-99). YYY ZZ displays (where XXX = extension number, YYY = assigned name, and ZZ = PSD bin number) 9. Press the HOLD key. 10.
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Chapter 4. User Maintenance Section 700 - Operation Operation To set PSD names using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) Result 81User MAINT displays 2. At the 81 level, enter 01. 8101- 3. Press the HOLD key. PSD Assignment displays 4. Enter 1. 1 5. Press the HOLD key. : PSD Name displays EXT Number displays 6. Press the HOLD key. 7.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 17. Press the AUTO key to exit the PSD name entry mode. Enter PSD # XXX displays (where XXX = extension number) 18. To return to the top menu level (81), press the PROG key. 81- OR... User MAINT displays To exit the User Maintenance mode, press the ON/OFF key. OR... ON/OFF LED goes off Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Example 1. Large-display phone To enter D: a.
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Chapter 4. User Maintenance Section 700 - Operation b. Press the third FF key from the left on the bottom row. Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row.
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Section 700 - Operation Chapter 4. User Maintenance b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third one-touch key from the left on the top row. b. Press the third FF key from the left on the bottom row.
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Chapter 4. User Maintenance Section 700 - Operation Set System Speed Dial Numbers Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 181 for a Digital Key Telephone, “System Speed Dial” on page 240 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 283 for a Single Line Telephone (SLT). Operation To set SSD numbers: Action 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Section 700 - Operation Chapter 4. User Maintenance Considerations • N/A Set System Speed Dial Names Description For a description of System Speed Dial (SSD), see “System Speed Dial” on page 181 for a Digital Key Telephone, “System Speed Dial” on page 240 for a Digital Single Line Telephone (DSLT), and “System Speed Dial” on page 283 for a Single Line Telephone (SLT). Operation To set SSD names using either a large-display or small-display phone: Action 1.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 11. Repeat steps 9-10 as many times as necessary to enter the desired SSD name. Note: Press the FLASH key to clear the entire entry. 12. Press the HOLD key to store the entry. Next SSD bin number displays 13. To set additional SSD names, press the volume up or down key or press the HOLD key to move to the desired SSD. Desired SSD bin number displays 14. Repeat steps 9-13 until all SSD names are entered. 15.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 2 5. Press the HOLD key. : SSD Index displays Enter Index # displays 6. Press the HOLD key. 7. Enter the SSD Index number (1 - 2). A B C D E F XXX displays (where XXX = SSD bin number) 8. Press the HOLD key. 9. Enter the SSD Index name: • If using a large-display phone, press the soft key next to the desired row of letters. (See Example 1 on page 79.) • If using a small-display phone press the appropriate one-touch key.
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Chapter 4. User Maintenance Section 700 - Operation Set Extension Names Description You can assign names to each extension, even if the extension is not a display telephone. When the extension is called, the name appears on the display. For more information on the digital key telephone display, see “Display Information” on page 145. Operation To set extension names using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 13. Repeat steps 8-12 until all extension names are entered. 14. Press the AUTO key to exit the entry mode. 15. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. Enter EXT # displays 81User MAINT displays OR...
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Chapter 4. User Maintenance Section 700 - Operation Action Result XXX- 6. Press the HOLD key. Verified ACCD displays (where XXX = account code table number) 0001 : AAAAAAAAAAA 7. Press the HOLD key. XXX:Account Cod displays (where AAAAAAAAAAA = current account code and XXX = account code table number) 8. Enter up to ten-digit Verified Account Code. (All Verified Account Codes must be unique. If there is a matching entry entered, the System will not accept the entry and will double beep.
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Section 700 - Operation Chapter 4. User Maintenance Set Call-Forward ID Codes for Voice Mail Description (For a description of Call Forward ID codes for Voice Mail, see “Call Forward ID Code for Voice Mail” on page 68.) Voice Mail Call-Forward ID codes are used by voice mail systems to identify the correct mail box for storing messages. The actual entry needed will vary by voice mail systems and configuration. Often the entry is the extension number. Operation To set the Call Forward ID code: Action 1.
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Chapter 4. User Maintenance • Section 700 - Operation N/A Considerations • N/A Set Message Key ID Code Description (For a description of the Message Key ID Code Feature, see “Message Key ID Code” on page 70.) On a large display phone you can use a Message key to either retrieve voice mail messages or respond to telephone messages. To respond to voice mail messages from a 3rd party voice mail system, you need to set the Message Key ID code to identify the caller to the voice mail system.
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Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Set Mode Schedule Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 39.) You can set the System to automatically enter None, Day 1, Day2, Night, Night (1), or Night (2) modes based upon mode patterns. You can define up to 3 patterns with up to 5 modes for each day. (This menu allows the setting of the patterns.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 9. Press the HOLD key to store the entry. Next pattern mode displays 10. To set additional mode schedules, press the volume up or down key or press the HOLD key to move to the desired mode. Desired pattern mode displays 11. Repeat steps 6-10 until all patterns and modes are set. (There are 3 total patterns with 5 start time/modes each.) Note: Entry Positions are listed in Table 9 on page 92. 0- 12.
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Section 700 - Operation Chapter 4. User Maintenance Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Set Special Day Mode Description (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 39.) You can specify up to 20 special days for the System. For each special day, you can specify up to 5 modes settings. Operation To set the Special Day Modes: Action 1. If not already in User Maintenance mode, enter User Maintenance mode.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 1002 10. Press the HOLD key. : S Day 01-1 Mode displays 11. Enter the desired mode for Special Day ( (0 - None, 1 Day 1, 2 - Day 2, 3 - Night, 4 - Night(1), 5 - Night (2)). Note: To clear an entry or existing data, press the FLASH key. 12. Press the HOLD key. Next Special Day mode displays 13. To set additional Special Day modes, press the volume up or down key or press the HOLD key to move to the desired mode. 14.
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Section 700 - Operation 8107-1 (1000-1219) Hold Chapter 4. User Maintenance (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance 8107-1 (1000-1219) Hold Section 700 - Operation (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation 8107-1 (1000-1219) Hold Chapter 4. User Maintenance (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance 8107-1 (1000-1219) Hold Section 700 - Operation (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Section 700 - Operation 8107-1 (1000-1219) Hold Chapter 4. User Maintenance (MMDD or HHMM or 0-5) Hold -- ADDRESS NOs.
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Chapter 4. User Maintenance Section 700 - Operation (For a description of Automatic Day/Night System Mode, see “Automatic Day/Night Mode” on page 39.) You can specify exception days which allow for a range of days for the System to operate in the Night mode. This is intended for extended holidays for business shut down periods that last for multiple days. You can specify up to 6 exception day periods. Operation To set the Exception Day Modes: Action 1.
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Section 700 - Operation Chapter 4. User Maintenance Action Result 2- 13. Press the AUTO key to exit the entry mode. Mode Except Day displays 14. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. Table 11. 81User MAINT displays OR...
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Chapter 4. User Maintenance Section 700 - Operation Operation To set the Day of Week Modes: Action Result 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) 81User MAINT displays 2. At the 81 level, enter 07. 8107- 3. Press the HOLD key. System Mode displays 4. Enter 3. 3- 5. Press the HOLD key. D of Week PTN displays 300 6. Press the HOLD key. : 1st SUN Pattern displays 7.
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Section 700 - Operation Chapter 4. User Maintenance -- DAY OCCURRENCE -- ADDRESSES FOR THESE DAYS OF THE WEEK: 1st 2nd 3rd 4th 5th Tuesday 302 309 316 323 330 Wednesday 303 310 317 324 331 Thursday 304 311 318 325 332 Friday 305 312 319 326 333 Saturday 306 313 320 327 334 (e.g.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 9. To set additional extension WalkingTRS Codes, press the volume up and down key or press the HOLD key to move to the desired Extension. 10. Repeat steps 8-10 until all extension are entered. 11. Press the AUTO key to exit the entry mode. 12. To return to the top menu level (81), press the PROG key. OR... To exit the User Maintenance mode, press the ON/OFF key. 81User MAINT displays OR...
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Section 700 - Operation Chapter 4. User Maintenance Action Result Enter CODE displays 7. Press the HOLD key. 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays 10. To set Call Forward Busy destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11. Repeat steps 9-11 until all extension are entered. 12. Press the AUTO key to exit the entry mode. 13.
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Chapter 4. User Maintenance Section 700 - Operation Action Result 4. Enter 1. CFWD-NoANS Ext displays 5. Press the HOLD key. 6. Dial the extension number. Enter CODE displays 7. Press the HOLD key. 8. Enter the destination extension. 9. Press the HOLD key to store the entry. Next extension number displays 10. To set Call Forward No Answer destinations for additional extensions, press the volume up and down key or press the HOLD key to move to the desired Extension. 11.
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Section 700 - Operation Chapter 4. User Maintenance . Operation To set a Caller ID Logging Extensions using either a large-display or small-display phone: Action 1. If not already in User Maintenance mode, enter User Maintenance mode. (See “To enter User Maintenance mode:” on page 75.) Result 81User MAINT displays 2. At the 81 level, enter 10. 8110- 3. Press the HOLD key. CID Logging EXT displays CID Logging # displays 4. Press the HOLD key. 5. Enter log control number. 6. Press the HOLD key. 7.
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Chapter 4.
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Chapter 5. Key Telephone Features This chapter describes Key telephone features. Key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes.
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Chapter 5.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation Key Telephone As an example of a key telephone, Figure 2 illustrates the Panasonic model VB-44225. This model provides a large display that includes one-touch access to speed dial numbers, telephone features, and Help screens. Figure 2.
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Section 700 - Operation Chapter 5. Key Telephone Features This feature works with Station Message Detail Recording (SMDR). During a phone call, a station user can silently enter an accounting or client billing code. The entered Code will display on the phone’s LCD as it’s dialed, so the user can tell it’s being registered. Then later, the SMDR reports will show the Code dialed for each call, and even sort the report by these Codes.
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Chapter 5. Key Telephone Features Section 700 - Operation To enter an account code during an outside call: Action Result 1. During a call, press the AUTO key. 2. Press the # key. Enter Account # displays 3. Enter the Account Code (up to 10 digits). Specified account code displays 4. Press the # key. Display returns to call state.
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Section 700 - Operation • Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation Auto Repeat Dial CPC-96, CPC-288, and CPC-576 All Versions Description If you press the REDIAL key while receiving busy tone on an outside call, the System automatically redials the number. The System continues to redial the number at set intervals until the called number answers, the caller hangs up, or the maximum of 15 redial attempts is made. Operation To use Auto Repeat Dial: Action Result 1. Press the ON/OFF key. Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To turn Background Music on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Background Music code (default = *30). BGM ON displays 3. Replace the handset or press the ON/OFF key. To turn Background Music off: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Background Music code (default = *30). BGM OFF displays 3.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To break into a call with a line appearance on your phone (CO Key Busy Override): Action 1. Press the lit direct CO key. Result • Alert tone sounds to both phones (System programming required) • Connected to both parties To use Extension Busy Override: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Dialed extension number displays • Busy tone 3.
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Section 700 - Operation Chapter 5. Key Telephone Features Callback Request CPC-96, CPC-288, and CPC-576 All Versions Description If you dial a busy extension, Callback Request enables the System to call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number.
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Chapter 5. Key Telephone Features Section 700 - Operation Call Forwarding CPC-96, CPC-288, and CPC-576 All Versions Description Call Forwarding allows you to send your calls to another extension, to an outside line, or to Voice Mail.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 731. • For another extension, enter 751. 3. If canceling Call Forwarding for another extension, dial the extension number. 4. Replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation To cancel Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 732. • For another extension, enter 752. 3. If canceling Call Forwarding for another extension, dial the extension number. 4. Replace the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Cancel Call Forwarding code: • For your extension, enter 733. • For another extension, enter 753. 3. If canceling Call Forwarding for another extension, dial the extension number. 4. Replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation • You can set Call Forwarding - All Calls while Call Forwarding - No Answer and/or Call Forwarding - Busy are set. Canceling one mode only affects that mode; however, the other modes will remain set until canceled individually. • An auto camp-on to a busy extension will forward to the Call Forward No Answer destination. A manual camp-on to a busy extension will not forward.
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Section 700 - Operation Chapter 5. Key Telephone Features To retrieve a call placed on System Hold from an extension other than the one that put it there: Action 1. Press the line key that is flashing red. Result CO XXX displays (where XXX = outside line number) To retrieve a held call on a specific trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). Enter TRK # displays 3. Enter the trunk number.
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Chapter 5. Key Telephone Features Section 700 - Operation To retrieve a call from Floating Hold: Action 1. (A) Press the FF key assigned to the Floating Hold orbit number where the call is held. Result CO XXX displays if line released (where XXX = outside line number) OR... (A) Enter the Floating Hold Answer feature access code (default = *9). (B) Enter the Floating Hold orbit number (001-576) for the held call.
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Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF1-0-01: Exclusive Hold (CO Key) • FF1-0-03: Extension COS (Hold Key Operation - System vs. Exclusive) Considerations • Intercom calls will be held as Exclusive when placed on hold by pressing the HOLD key. Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To park a call on this extension: Action 1. While on a call, press the HOLD key. Result • Current call on hold • CO HOLD #XX displays (where XX = trunk number) 2. Enter the Call Park Hold access code (default 771) or press PARK HOLD key. Park Hold displays 3. If necessary, page the party that needs to retrieve the call. To retrieve a call parked at the originating extension from another extension: Action 1.
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Section 700 - Operation Chapter 5. Key Telephone Features Hardware Requirements • N/A Related Programming • FF1 (System): Extension Park Hold Recall Timer Considerations • You cannot park more than one call at a time. • Call Park fucntions can be assigned to FF keys (see “Flexible Function Keys” on page 152). • No more than one Call Park Answer key may be assigned to a single telephone. • A Call Park Answer key may not be assigned to the EM/24 or DSS/72 console.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Extension Group Pickup - All Calls: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701). Extension number or outside phone number displays 3. Complete the call and replace the handset or press the ON/ OFF key. To use Extension Group Pickup - External Calls: Action Result 1. Lift the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Extension Direct Pickup Extension Direct Pickup allows you to answer a call to another extension by dialing the number of the ringing extension. Operation To use Extension Direct Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Extension Direct Call Pickup code (default = 704). 3. Dial the number of the ringing extension. Extension number or outside phone number displays 4.
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Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1-2: Dial Plan • FF5-3: MCO-Inbound Trunk Group Considerations • N/A Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. Operation To use Trunk Direct Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Trunk Direct Pickup code (default = *0). 3. Dial the number of the ringing or holding (system) trunk.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation To supervise the transfer of a call to another extension: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. When the call is answered, inform the third party of the transfer. Talk-EXT Name or Number displays 4. Complete the transfer: • If On-Hook Transfer is enabled for your Extension COS, replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Unsupervised Transfer When completing an unsupervised transfer, the transferring party hangs up before the third party answers. Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3.
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Section 700 - Operation Chapter 5. Key Telephone Features Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. If your extension does not have Auto Camp-on activated, enter the Camp-on (Call Waiting) code (default = 2). Camp-on tone heard at the called extension 4.
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Chapter 5. Key Telephone Features Section 700 - Operation second call will be kept on hold. If not enabled and the second outside party is busy, the transferred party will receive busy. Caller ID Call Log Description The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows you to view Caller ID calls that have been sent to your phone and, if desired, return a call. The following table shows maximum number of extensions that may have call logs and the number of entries.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Log Operation on a Small Display Key Telephone Operation To view the Call Log: Action Result 1. Go off-hook or press On/Off. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4. Exit the Call Log by going on hook or by pressing On/Off.
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Chapter 5. Key Telephone Features Section 700 - Operation To outdial from the Call Log: Action Result 1. Go off-hook or press On/Off. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Call Log Operation on a Large Display Key Telephone Operation To view the Call Log: Action Result 1. Go off-hook or press On/Off. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4.
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Chapter 5. Key Telephone Features Section 700 - Operation To outdial from the Call Log: Action Result 1. Go off-hook or press On/Off. Intercom dial tone 2. Dial the Call Log feature code (default = CONF 96). Phone enters call log mode. 3. Press the following keys to view the call log: # - Move forward in call log * - Move back in call log NEXT - View the next 5 calls PREV - View the previous 5 calls 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • FF1 0 01 0020 Caller ID Log Outgoing • FF1 0 01 0021 Caller ID Log Control for Private or Out of Area • FF8 1 10 Set Caller ID Logging Extensions Considerations • Caller ID is available ISDN PRI. • Caller ID circuit card must be installed and enabled. (See “Caller ID” on page 28). • Caller ID is typically 10 digits.
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Chapter 5. Key Telephone Features Section 700 - Operation To use Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Camp-on (Call Waiting) code (default = 2). • Wait XXX displays (where XXX = extension number/name) • Called party hears alert tone from the speaker • Calling party hears ringback tone 4. Remain on the line until the called party answers.
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Section 700 - Operation Chapter 5. Key Telephone Features Conference Calls CPC-96, CPC-288, and CPC-576 All Versions Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 3 parties can be included in a conference call at any one time. If the optional Conference Card is installed, up to 8 parties can participate in a conference call.
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Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • FF1-1: System Timers (Trunk to Trunk) Considerations • N/A Eight-Party Conferencing With the optional Conference Card installed, up to 8 parties can be included in a conference call. However, only one of the parties can be a CO line (i.e., 8 extensions or 7 extensions and 1 CO line). Operation To establish an eight-party conference call from the idle status: Action 1. Lift the handset or press the ON/OFF key.
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Section 700 - Operation • Chapter 5. Key Telephone Features N/A Related Programming • • FF1-0-03: Extension COS (8-Party Conference) FF3: Extension COS Considerations • A Conference Card (VB-44120) must be installed in the System in order to use Eight-Party Conferencing. If the originating party hangs up, the conference call will be disconnected. If any other party hangs up, the conference call will remain in progress.
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Chapter 5. Key Telephone Features Section 700 - Operation Large Display Phone Figure 3. Large Display Main Menu (shown in default idle condition) You can easily access and use many telephone features by pressing the soft key next to the desired Main Menu item. These items include: Personal Dial Contains PSD numbers. To scroll through the PSD Directory, press the NEXT or PREV buttons located beneath the display.
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Section 700 - Operation Chapter 5. Key Telephone Features Large-LCD Display During Idle The large display telephone may optionally be set to return to a selected idle screen after the user goes on-hook. If the Large-LCD Display During Idle setting (FF3 0 BSSC 04 11 HOLD) is set to 1 (allow), after moving to the desired menu is displayed, the user may enter ON/OFF PROG ## ON/OFF to select the menu as the idle menu. Small Display Phone Figure 4.
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Chapter 5. Key Telephone Features Section 700 - Operation Do-Not-Disturb CPC-96, CPC-288, and CPC-576 All Versions Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 5. Key Telephone Features To cancel DND for your own extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set/Cancel code (default = 720). • DND/CD LED light goes off • DND Cleared displays 3. Replace the handset or press the ON/OFF key. To set DND for another extension: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740).
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Chapter 5. Key Telephone Features Section 700 - Operation DP to DTMF Signal Conversion CPC-96, CPC-288, and CPC-576 All Versions Description Dial Pulse (DP) to Dual Tone Multifrequency (DTMF) Signal Conversion allows you to switch from DP to DTMF signaling when using a DP trunk. For instance, if you dial into a Voice Mail system using a DP trunk, you can switch to DTMF signaling to communicate with the Voice Mail system.
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Section 700 - Operation • Chapter 5. Key Telephone Features FF4: FF Key Assignment Considerations • • Pressing a DSS key while connected to an outside line places the line on hold. A maximum of 12 DSS/72 consoles can be connected to a 96-port system. EM/24 Console CPC-96, CPC-288, and CPC-576 All Versions Description The EM/24 is a 24-key console that can be attached to a key telephone. The 24 keys on the EM/24 can be programmed as Direct Station Select (DSS) keys for internal lines.
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Chapter 5. Key Telephone Features Section 700 - Operation • FF2: Flash Key Operation • FF3: Flash on PROG (Recall) Considerations • You can send a longer or shorter flash signal, depending on whether you use the FLASH or PROG key (flash tone lengths are set for the FLASH and PROG keys through system programming).
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Section 700 - Operation Chapter 5. Key Telephone Features To assign Flexible Feature Codes to an FF key: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Press the PROG key. F displays 3. Press the FF key to be programmed. Enter Function# displays 4. Enter the code to be programmed. (See Table 13 on page 154.) Programmed code displays 5. Press the HOLD key. Programmed function name displays 6. Repeat steps 2-5 to program additional keys. 7.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • • • • If a new code is programmed into a key, the previously programmed code is erased. FF keys assigned as CO lines must be cleared using system programming before new FF assignments can be made. The System can be programmed so that MCO 1 Trunk Access calls automatically use Automatic Route Selection (ARS). The ANSWER key functions as listed in the table below.
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Section 700 - Operation Chapter 5. Key Telephone Features Fixed Feature Code Default Flexible Feature Code Feature Description + (additional digits to program into (if not listed, must use Fixed Feature key) Code) BLF/DSS-No Ring 83+ (Extension 0-9999) 2-Way Box for Cabinet 1 61 + (box no.) 2-Way Box for Cabinet 2 62 + (box no.) 2-Way Box for Cabinet 3 63 + (box no.) 2-Way Box for Cabinet 4 64 + (box no.) 2-Way Box for Cabinet 5 65 + (box no.) 2-Way Box for Cabinet 6 66 + (box no.
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Chapter 5.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation The System must be programmed for Voice Calling for you to use this feature. You must press 1 during a call to switch from Tone Calling to Voice Calling. Operation To answer calls using Handsfree Answerback: Action Result 1. When the intercom call arrives, confirm that the MUTE LED is off. (If it is lit, press the MUTE key to turn it off.) 2. Speak into the microphone to answer.
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Section 700 - Operation Chapter 5. Key Telephone Features To initiate Handsfree Operation: Action 1. Press the ON/OFF key. Result Phone is offhook with access to full range of calling features Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Headset Operation CPC-96, CPC-288, and CPC-576 All Versions Description Headset Operation allows you to handle calls with a headset instead of with the handset or speakerphone.
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Chapter 5. Key Telephone Features Section 700 - Operation Considerations • Intercom Dial Tone is enabled/disabled regardless of Headset mode (per programming for the Extension Class of Service [COS]) Hot Dial Pad CPC-96, CPC-288, and CPC-576 1.3 Description The dial pad on digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going offhook.
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Section 700 - Operation Chapter 5. Key Telephone Features To immediately connect to a pre-assigned extension or speed dial number: Action 1. Lift the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation To make a call using Intercom Calling: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Dial the extension number. 3. If your extension is set for tone calling and you want to make a voice call, enter 1. • Dialed number displays • EXT LED lights Or, if your extension is set for voice call and you want to make a tone call, enter 1. 4. Speak when your call is answered. 5.
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Section 700 - Operation Chapter 5. Key Telephone Features To automatically redial the last number dialed: Action 1. Lift the handset or press the ON/OFF key. OR... Press a vacant CO key or enter a trunk access code. Result • Outside dial tone • CO XXX displays (where XXX = trunk number) 2. Press the REDIAL key. Last number dialed displays 3. Complete the call and replace the handset or press the ON/ OFF key. Line key LED turns red, then goes off.
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Chapter 5. Key Telephone Features Section 700 - Operation Four DSS/BLF modes are available as follows: DSS/BLF Type FF Key Entry BLF LED Extension Indication Call Call Pickup Ring Ring Voice Mail (Immed.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • If several calls arrive at a DSS/BLF key, the calls are queued and ring on a first-in, first-out basis. • If a BLF key has a second call while busy and off- hook signaling is enabled, the BLF key starts blinking. The call can be answered by pressing the BLF key or going on hook and then off hook.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation Operation Action To originate a trunk call Press an idle MCO key. The key blinks (green) as the call is made. To receive a call on an MCO key. If ringing line preference is enabled, go off-hook. If ringing line preference is not enabled, go offhook and press the MCO key with the green flashing LED. The LED lights solid green. To place a call on Exclusive Trunk Hold Press the MCO key. The key flashes green while the call is held.
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Section 700 - Operation Chapter 5. Key Telephone Features • Message Wait Callback: If a callback message has been left by another extension, you can press the MSG key to place an automatic callback to that extension. If more than one callback message has been received, pressing the MSG key performs auto-callback in the order received. • Priority Message Wait Callback (One-Touch Voice Mail Access): You can press the MSG key to automatically access your voice mailbox.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To leave a message waiting indication: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Dial the extension number. 3. While the phone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). MSG Accepted displays 4. Replace the handset or press the ON/OFF key.
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Section 700 - Operation • FF1-2: Dial Plan • FF3: Extension COS Chapter 5. Key Telephone Features Considerations • The System has priority message waiting for 3rd-party Voice Mail. See “Voice Mail Integration (Third Party)” on page 68. Mute Function CPC-96, CPC-288, and CPC-576 All Versions Description Mute Function allows you to block outgoing audio to the other party while on a call. With 44-Series phones, audio can be blocked through both the microphone and the handset.
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Chapter 5. Key Telephone Features Section 700 - Operation Offhook Monitor CPC-96, CPC-288, and CPC-576 All Versions Description Offhook Monitor lets you put a call on speaker while the handset is offhook. You can still communicate with the other party via the handset, but you will also be able to hear the other party on the phone’s speaker. The other party can only hear what is transmitted through your handset however, because audio is not transmitted through your microphone.
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Section 700 - Operation Chapter 5. Key Telephone Features Operation After receiving an offhook signal during a call: Action 1. Press the HOLD key. Result First call on hold 2. Press the flashing FF key for the CO line of the incoming call. Note: For details about handling multiple calls, see “Call Hold” on page 124. Hardware Requirements • N/A Related Programming • FF3: CO Off-Hook Signal. Considerations • The CO call type may be multiple ring, direct, BLF Ring, or camp-on.
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Chapter 5. Key Telephone Features Section 700 - Operation Action 3. Enter the OHVA feature access code (default = 8). Result • OHVA EXT XXX displays if busy extension called (where XXX = calling extension. • EXT LED flashes 4. Make your announcement To answer an OHVA: Action 1. Press the OHVA Split key. Result Split key flashes red Note: You must program an FF key as a split key (default = *71) to use this feature. 2. To return to the previous call, press the Split key again.
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Section 700 - Operation Chapter 5. Key Telephone Features To answer a call after it has been announced using the OHVA: Action 1. Replace the handset. Result Your extension rings 2. Lift the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Action Result 4. Dial the phone number to be stored. 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key. To assign an System Speed Dial (SSD) numbers to a one-touch key: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4. Press the AUTO key. 5. Enter the SSD bin number to be programmed. 6. Press the HOLD key. 7.
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Section 700 - Operation Chapter 5. Key Telephone Features To assign a feature code or extension number to a one-touch key: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Press the PROG key. 3. Press the one-touch key to be programmed. 4. If the System is set for MCO Code level, press the following keys AUTO * #. Otherwise, proceed to step 5. 5. Enter the desired feature code or extension number. 6. Press the HOLD key. 7. Replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To dial onhook: Action 1. Press the ON/OFF key. Result Intercom dial tone 2. Dial the phone number. Hardware Requirements • N/A Related Programming • N/A Considerations • N/A Paging CPC-96, CPC-288, and CPC-576 All Versions Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers.
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Section 700 - Operation Chapter 5. Key Telephone Features Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party Hardware Requirements • External relays, amplifier, and speakers are required for external paging.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To use Reset Call to dial another extension (after a busy extension): Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial an extension number. Busy tone 3. Dial the last digit of the next extension number. Example: You dial extension 213, but it is busy. To dial extension 214, enter 4.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • If disabled in Extension Programming, you must press the line key or enter the feature code for incoming pick-up in order to answer a call.
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Chapter 5. Key Telephone Features Section 700 - Operation To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To check a PSD number: Action Result 1.
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Section 700 - Operation • Chapter 5. Key Telephone Features FF8-1: PSD Names Considerations • • • • PSD number can be dialed from One-Touch keys. (For additional information, see “One-Touch Keys” on page 173.) Storing a new number erases any previously stored data. If the called party’s number and name are stored in the PSD code, that information appears on the display when you use the speed dial code. Speed dial numbers can contain up to 24 characters. The following table reflects which keys to use.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To assign SSD numbers: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). Enter Spd Dial displays 4. Dial the phone number. Stored Spd Dial displays 5. Press the HOLD key. 6. Replace the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features To delete an SSD number: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or 000-799). Cleared Spd Dial displays 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To link multiple SSD numbers to a PSD bin: Action Result 1. Determine the SSD bin numbers to be linked 2. Lift the handset or press the ON/OFF key. 3. (A) Press the PROG key. (B) Press the AUTO key. OR... (A) Enter the Speed Dial Set/Clear code (default = 710). 4. Enter the PSD bin number (80-90). Enter Spd Dial displays 5. Press the AUTO key. 6.
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Section 700 - Operation Chapter 5. Key Telephone Features Related Programming • N/A Considerations • N/A Speed Dial Name Assignments You can assign names to PSD numbers from a key telephone without entering the programming mode. If allowed in the Extension Class of Service (COS), you can also assign names to SSD numbers. (PSD names can contain a maximum of 7 characters. SSD names can contain a maximum of 16 characters.
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Chapter 5. Key Telephone Features Section 700 - Operation SSD Names: To set SSD names using a large-display or small-display phone: Action Result 1. Lift the handset or press the ON/OFF key. 2. Press the PROG key. 3. Press the * key. 4. Enter 1 for the SSD Name Assignment mode. SSD NO.=> SSD NAME displays 5. Enter the speed dial bin number (00-79 or 000-799). -SSDXXX 6. Press the HOLD key. A B C D E F XXX displays (where XXX = specified SSD bin number) 7.
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Section 700 - Operation Chapter 5. Key Telephone Features b. Press the fourth FF key from the left on the bottom row. To enter o: a. Press the third soft key from the top right. b. Press the third FF key from the left on the bottom row.
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Chapter 5. Key Telephone Features Section 700 - Operation Example 2. Small-display phone Refer to the following diagram to determine which one-touch key to press. (See step 7-8 above.) abcdef ghijkl mnopqr stuvwx y z : & / sp ABCDEF GHIJKL MNOPQR STUVWX YZ.,’- To enter D: a. Press the first one-touch key from the left on the bottom row. b. Press the fourth FF key from the left on the bottom row. - To enter o: a. Press the third one-touch key from the left on the top row.
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Section 700 - Operation Chapter 5. Key Telephone Features b. Press the third FF key from the left on the bottom row. Hardware Requirements • N/A Related Programming • • • FF1-0-03: Extension COS (User Log-in) FF3: Extension COS FF8-1: SSD & PSD Considerations • The ability to assign SSD names is allowed/restricted to anyone with a COS that allows access to User Maintenance features. (See Chapter 4 “User Maintenance” of this document.
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Chapter 5. Key Telephone Features Section 700 - Operation Operation To set the Timed Reminder Call feature: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). Enter Alarm hhmm displays 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM). 4. Replace the handset or press the ON/OFF key.
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Section 700 - Operation • Chapter 5. Key Telephone Features MCO Trunk Access CO Line Key Trunk Access You can access an outside line by pressing a CO line key. Operation To access an outside line: Action 1. Press a vacant CO key. Result • Outside dial tone • CO XXX displays (where XXX = line number) 2.
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Chapter 5. Key Telephone Features Section 700 - Operation Related Programming • • FF1-0-03: Extension COS (Direct Trunk Access) FF3: Extension COS Considerations • N/A MCO Line Preference MCO Line Preference allows you to place an outside call by simply picking up the handset. When you go offhook, the MCO 1 trunk group is automatically accessed. Operation To place a call using MCO Line Preference: Action 1. Lift the handset. Result • Outside dial tone • CO XXX displays (where XXX = trunk number) 2.
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Section 700 - Operation Chapter 5. Key Telephone Features To seize an idle trunk: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the trunk access number (9 or 81-84). (See Table 14.) • Outside dial tone • CO XXX displays (where XXX = trunk number) 3. Dial the phone number.
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Chapter 5. Key Telephone Features Section 700 - Operation Trunk Queuing CPC-96, CPC-288, and CPC-576 All Versions Description When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2.
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Section 700 - Operation Chapter 5.
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Chapter 5. Key Telephone Features Section 700 - Operation To assign Variable Mode Functions to a Small Display Telephone Action Result 1. Press the ON/OFF key. 2. Press PROG + 95 + (XX) + Fixed Feature Code (see Table 13 on page 154) The variable mode function executes or press PROG + 95 + (XX) + REDIAL + Flexible Feature Code (see Table 13 on page 154) (where XX is the Flexible Screen position as listed below). 3.
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Section 700 - Operation Chapter 5. Key Telephone Features Considerations • The small display telephone will exit variable mode after a variable mode function is executed. • The large display telephone will stay in variable mode after a function is executed. Voice Recognition CPC-96, CPC-288, and CPC-576 All Versions Description Voice Recognition allows you to dial another extension or a speed dial number using verbal commands. You can also quickly access various telephone features by voice.
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Chapter 5. Key Telephone Features Section 700 - Operation To adjust ringer volume while your phone is idle: Action Result 1. Press the ON/OFF key. 2. Press the PROG key. 3. Enter 9, then 1 to adjust the incoming ring tone. Pseudo ring tone OR... Enter 9, then 2 to adjust the intercom ring tone. 4. Press the VOLUME (▲ or ▼) key to adjust the loudness of the tone. 5. Press the ON/OFF key.
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Section 700 - Operation Chapter 5. Key Telephone Features Action 6. Dial the phone number. Result Walking Class of Service remains in effect until you replace the handset. 7. Replace the handset or press the ON/OFF key. Hardware Requirements • N/A Related Programming • FF8-1-08: Walking Class of Service Code Considerations • • • • • The same Walking Class of Service code can be used on more than one extension. Walking Class of Service mode is kept until the user goes on-hook.
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Chapter 5.
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Chapter 6. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT).
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Chapter 6.
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Section 700 - Operation Chapter 6. DSLT Features Digital Single Line Telephone Figure 5 illustrates the Digital Single Line Telephone (DSLT). For more information on DSLT operation, see the Digital SLT User’s Guide (Section 790). Figure 5. DSLT Account Codes CPC-96, CPC-288, and CPC-576 Version 1.0 Description You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used.
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Chapter 6. DSLT Features Section 700 - Operation This feature works with Station Message Detail Recording (SMDR). During a phone call, a station user can silently enter an accounting or client billing code. The entered Code will display on the phone’s LCD as it’s dialed, so the user can tell it’s being registered. Then later, the SMDR reports will show the Code dialed for each call, and even sort the report by these Codes.
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Section 700 - Operation Chapter 6. DSLT Features To enter an account code during an outside call: Action Result 1. During a call, press the AUTO key. 2. Press the # key. 3. Enter the Account Code (up to 10 digits). 4. Press the # key. Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS.
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Chapter 6.
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Section 700 - Operation Chapter 6. DSLT Features Auto Repeat Dial CPC-96, CPC-288, and CPC-576 Version 1.0 Description If you press the REDIAL key while receiving busy tone on an outside call, the System automatically redials the number. The System continues to redial the number at set intervals until the called number answers, the caller hangs up, or the maximum of 15 redial attempts is made. Operation To use Auto Repeat Dial: Action 1. Press the ON/OFF key. Result Intercom dial tone 2.
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Chapter 6. DSLT Features Section 700 - Operation Operation To turn Background Music on: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key. To turn Background Music off: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Background Music code (default = *30). 3. Replace the handset or press the ON/OFF key.
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Section 700 - Operation Chapter 6. DSLT Features Operation To use Extension Busy Override: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Busy Override code (default = 9).
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Chapter 6. DSLT Features Section 700 - Operation Action Result 3. Enter the Callback Request code (default = 3). Ringback tone 4. Replace the handset after you hear the ringback tone. System calls back when called extension becomes free To respond to the callback request: Action 1. Lift the handset.
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Section 700 - Operation Chapter 6. DSLT Features Operation To set Call Forwarding-All Calls: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721. • For another extension, enter 741. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4. Enter the destination number: • If forwarding to another extension, dial the extension number.
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Chapter 6. DSLT Features Section 700 - Operation Operation To set Call Forwarding - Busy: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722. • For another extension, enter 742. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward 4. Enter the destination number: • If forwarding to another extension, dial the extension number.
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Section 700 - Operation Chapter 6. DSLT Features Operation To set Call Forwarding - No Answer: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 723. • For another extension, enter 743. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward 4. Dial the destination number: • If forwarding to another extension, dial the extension number.
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Chapter 6. DSLT Features Section 700 - Operation Hardware Requirements • N/A Related Programming • FF1-0-03: Extension COS (Call Forward/All/Busy/No-Answer and DND Cancel) • FF1-0-03: Extension COS (Call Forward/All Calls) • FF1-0-03: Extension COS (Call Forward/Busy) • FF1-0-03: Extension COS (Call Forward/No Answer) • FF1-0-03: Extension COS (Call Forward/Other) • FF1-2: Dial Plan Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding DND activated.
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Section 700 - Operation Chapter 6. DSLT Features Operation To place a call on System Hold: Action 1. While on a call, press the HOLD key. Result Intercom dial tone To retrieve a call placed on System Hold: Action 1. Press the HOLD key. Result Intercom dial tone To retrieve a held call on a specific trunk: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number.
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Chapter 6. DSLT Features Section 700 - Operation To retrieve a call from Floating Hold: Action 1. Result Enter the Floating Hold Answer feature access code (default = *9). 2. Enter the Floating Hold orbit number (001-576) for the held call. Hardware Requirements • N/A Related Programming • FF1-0-01: Floating Hold on HOLD Key • FF1-2: Dial Plan Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it.
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Section 700 - Operation Chapter 6. DSLT Features Broker’s Hold Broker’s Hold allows you to toggle between the current call and the last held call by pressing the HOLD key. Operation To place a call on Broker’s Hold: Action Result 1. Pick up the first call. 2. Press the HOLD key. First call on hold 3. Pick up the second call. 4. Press the HOLD key.
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Chapter 6. DSLT Features Section 700 - Operation To retrieve a call parked at the originating extension from another extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Call Park Answer/Other Ext. access code (default 773). 3. Dial the number of the extension that parked the call. • Connected to parked call To park a call at another extension: Action 1. Press the HOLD key. Result • Current call on hold • 2.
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Section 700 - Operation Chapter 6. DSLT Features Call Pickup CPC-96, CPC-288, and CPC-576 Version 1.0 Description The System allows the following types of call pickup: • Extension Group Pickup • Extension Direct Pickup • Trunk Group Pickup • Trunk Direct Pickup Extension Group Pickup Extension Group Pickup allows you to pick up a direct ringing call (within your extension pickup group or in a different pickup group) without having to dial the number of the ringing extension.
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Chapter 6. DSLT Features Section 700 - Operation To use Specified Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Specified Group Pickup code (default = 703). 3. Enter the number of the call pickup group (01-72) where the call is ringing. 4. Complete the call and replace the handset or press the ON/ OFF key.
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Section 700 - Operation Chapter 6. DSLT Features Considerations • N/A Trunk Group Pickup Trunk Group Pickup allows you to answer calls ringing to any extension within your own MCO incoming trunk group. Operation To use Trunk Group Pickup: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Trunk Group Pickup code (default = 709). 3. Complete the call and replace the handset or press the ON/ OFF key.
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Chapter 6. DSLT Features Section 700 - Operation Related Programming • FF1-2: Dial Plan Considerations • Call on exclusive hold cannot be picked up. Call Transfer CPC-96, CPC-288, and CPC-576 Version 1.0 Description The System allows you to transfer calls to either another extension or to an outside number. The transferred calls can be either supervised or unsupervised. (You can also use the Camp-on feature to transfer a call to a busy extension.
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Section 700 - Operation Chapter 6. DSLT Features Unsupervised Transfer When completing an unsupervised transfer the transferring party hangs up before the third party answers. Operation To transfer a call to another extension without supervising the transfer: Action 1. While on a call, press the HOLD key. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. Complete the transfer by replacing the handset or pressing the ON/OFF key.
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Chapter 6. DSLT Features Section 700 - Operation Related Programming • FF1-0-03: Extension COS (Onhook Transfer at Ringback) • FF1-0-03: Extension COS (Onhook Transfer at Talk) • FF1-0-03: Extension COS (Onhook Transfer at Camp-on) Considerations • On-Hook Transfer is not enabled for the transferring party’s Extension Class of Service (COS), he/she cannot complete the transfer.
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Section 700 - Operation Chapter 6. DSLT Features Operation To set Automatic Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. • Called party hears alert tone • Calling party hears ringback tone 3. Remain on the line until the called party answers. To set Manual Camp-on: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Busy tone 3.
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Chapter 6. DSLT Features Section 700 - Operation Conference Calls CPC-96, CPC-288, and CPC-576 Version 1.0 Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 3 parties can be included in a conference call at any one time. If the optional Conference Card is installed, up to 8 parties can participate in a conference call.
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Section 700 - Operation Chapter 6. DSLT Features Operation To establish an eight-party conference call from the idle status: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Eight-Party Conference code (default = 788). 3. Press the HOLD key. 4. Enter a trunk access code, or dial the number of the extension you wish to add to the call. 5. If you entered a trunk access code in step 4, dial the number of the party you wish to add to the call.
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Chapter 6. DSLT Features Section 700 - Operation Do-Not-Disturb CPC-96, CPC-288, and CPC-576 Version 1.0 Description You can make an extension unavailable by activating the Do-Not-Disturb (DND) feature. When DND is activated, calls to that extension receive busy tone. You can set or cancel DND from either your extension or from an alternate extension. Operation To set DND for your own extension: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2.
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Section 700 - Operation Chapter 6. DSLT Features Hardware Requirements • N/A Related Programming • • • • • • FF1-0-03: Extension COS (Manual DND Override Send) FF1-0-03: Extension COS (Forced DND Override) FF1-0-03: Extension COS (DND Set/Clear) FF1-0-03: Extension COS (DND Set/Clear Other) FF1-2: Dial Plan FF3: Extension COS Considerations • • Forced DND override is available. DND override function is available by Busy Override code.
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Chapter 6. DSLT Features Section 700 - Operation Flash CPC-96, CPC-288, and CPC-576 Version 1.0 Description You can send a flash signal on your telephone to release an outside line and then either automatically reseize the same outside line or switch to extension dial tone status by pressing the FLASH key. Trunk programming determines whether your phone reseizes the outside line or switches to extension dial tone status.
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Section 700 - Operation Chapter 6. DSLT Features Considerations • N/A Intercom Calling CPC-96, CPC-288, and CPC-576 Version 1.0 Description The System provides two methods of intercom calling: • • Voice Calling: Extension calls are connected immediately, without a ringing tone. Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
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Chapter 6. DSLT Features • Section 700 - Operation You cannot change from voice call to tone call. Last Number Redial CPC-96, CPC-288, and CPC-576 Version 1.0 Description Last Number Redial allows you to automatically redial the last number dialed by pressing the REDIAL key. Operation To automatically redial the last number dialed: Action 1. Lift the handset or press the ON/OFF key. OR... Result Outside dial tone (if trunk access code entered) Enter a trunk access code. 2. Press the REDIAL key. 3.
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Section 700 - Operation Chapter 6. DSLT Features Operation To leave a message waiting indication: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Dial the extension number. Ring or busy tone 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). 4. Replace the handset or press the ON/OFF key. Message lamp flashes at called extension To answer a message waiting indication (callback): Action Result 1.
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Chapter 6. DSLT Features Section 700 - Operation Onhook Dialing CPC-96, CPC-288, and CPC-576 Version 1.0 Description Onhook Dialing allows users to dial without lifting the handset. However, the Digital Single Line Telephone (DSLT) does not have a microphone so you must lift the handset to talk. Operation To use onhook dialing: Action 1. Press the ON/OFF key. Result Intercom dial tone 2. Enter a trunk access code, or dial an extension number. 3.
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Section 700 - Operation Chapter 6. DSLT Features Note: For details about handling multiple calls, see “Call Hold” on page 214. Hardware Requirements • N/A Related Programming • FF3: CO Off-Hook Signal. Considerations • • The CO call type may be either multiple ring, direct, or camp-on. The system does not send the offhook signal under the following conditions: • During a conference call • During an OHVA or Busy override • Data Privacy is enabled • the receiving telephone is a 3rd party voice mail.
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Chapter 6. DSLT Features Section 700 - Operation Action 4. If transfer is: not accepted, press the FLASH key. Result Transfer canceled 5. Replace the handset.
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Section 700 - Operation Chapter 6. DSLT Features Meet-Me Answer To answer a page using Meet-Me Answer: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. Enter the Meet Me Answer code (default = ##). Connected to specified party Hardware Requirements • External relays, amplifier, and speakers are required for external paging.
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Chapter 6. DSLT Features Section 700 - Operation Example: You dial extension 213, but it is busy. To dial extension 214, enter 4. Hardware Requirements • N/A Related Programming • FF1-2: Dial Plan Considerations • The second extension called using the Reset Call feature must have the same number of digits as the first extension. • If you program the System for Reset Call, the following features are not available: Camp-on (Ext. no. + 2), Callback Request (Ext. no. + 3), Message Waiting (Ext. no.
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Section 700 - Operation Chapter 6. DSLT Features To dial a PSD number by entering the speed dial bin number: Action Result 1. Lift the handset or press the ON/OFF key. Intercom dial tone 2. If necessary, access an outside line. Outside dial tone 3. Press the AUTO key. OR... Enter the Speed Dial Originate code (default = 80). 4. Enter the PSD bin number (80-99). 5. Complete the call and replace the handset or press the ON/ OFF key. To delete a PSD number: Action Result 1.
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Chapter 6. DSLT Features * Section 700 - Operation Indicates that the digits that follow are either a feature access code or an extension number. (Not needed if your System is set for Intercom Level.) See Note below. ** Indicates that the digits that follow are for an outside number and the System should seize the next available trunk when dialing. (Not needed if your System is set for CO Level.) See Note below. Note: The System has two levels - CO Level and Intercom Level.
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Section 700 - Operation Chapter 6. DSLT Features To delete an SSD number: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the SSD bin number (00-79 or -799). 4. Press the HOLD key. 5. Replace the handset or press the ON/OFF key.
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Chapter 6. DSLT Features Section 700 - Operation Action Result 6. Enter the SSD bin number (00-79 or 000-799) that contains the first part of the number to be called. 7. Repeat steps 5-6 up to 5 more times for all additional SSDs to be dialed. 8. Press the HOLD key when finished. To use a PSD that links multiple SSDs: Action Result 1. If necessary, select the trunk group (9, 81-8). (Normally the trunk is selected by the speed dial numbers.) 2. Press the AUTO key. 3. Enter the PSD bin number (80-99).
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Section 700 - Operation Chapter 6. DSLT Features Operation To set the Timed Reminder Call feature: Action 1. Lift the handset or press the ON/OFF key. Result Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM.) 4. Replace the handset or press the ON/OFF key. To cancel the Timed Reminder Call feature: Action 1.
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Chapter 6. DSLT Features Section 700 - Operation Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1. Lift the handset or press the ON/OFF key. 2. Enter the Direct Trunk Access code (default = 88). 3. Enter the desired trunk number. Outside dial tone 4. Dial the phone number.
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Section 700 - Operation Chapter 6. DSLT Features • FF1-2: Dial Plan • FF5-2: MCO Trunk Group (Outbound) • FF7: ARS/TRS Considerations • The System supports up to 576 outside lines in a six-cabinet configuration. These lines can be divided into 99 different trunk groups. • Each trunk group can support up to 50 outside lines. • Each MCO Tenant Group can have up to 5 MCO trunk access codes. System defaults for MCO trunk access codes are displayed in the following table.
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Chapter 6. DSLT Features Section 700 - Operation To respond to the Trunk Callback alert tone: Action 1. Lift the handset or press the ON/OFF key. Result Outside dial tone Hardware Requirements • N/A Related Programming • • • FF1-2: Dial Plan FF1-0-03: Extension COS (Trunk Queuing) FF3: Extension COS Considerations • • Response to the Trunk Callback must be within 15 seconds or Trunk Queuing will be canceled.
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Section 700 - Operation Chapter 6. DSLT Features Related Programming • FF8-1-08: Walking Class of Service Code Considerations • • • • • The same Walking Class of Service code can be used on more than one extension. Walking Class of Service mode is kept until the user goes on-hook. ARS and TRS dialing privileges follow the Walking Class of Service. Before entering a new Walking COS code, you must first clear the existing code.
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Chapter 6.
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Chapter 7. SLT Features SLTs are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter describes the following features that are available with Single Line Telephones (SLTs).
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Chapter 7.
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Section 700 - Operation Chapter 7. SLT Features Account Codes CPC-96, CPC-288, and CPC-576 Version 1.0 Description You can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the System Message Detail Recording (SMDR) record. In addition verified account codes may be used to change the TRS level to allow calls to numbers otherwise restricted.
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Chapter 7. SLT Features Section 700 - Operation Action Result 3. Enter the Account Code (up to 10 digits). 4. Press the # key. 5. Enter a trunk access code. 6. Dial the phone number. Verified Account Codes Stations restricted from outside call origination by Toll Restriction Service (TRS) can be allowed to make outgoing calls by entering a Verified Account code that changes the TRS. After a call is made, the SMDR record for the call will show the verified account code.
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Section 700 - Operation • Chapter 7.
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Chapter 7. SLT Features Section 700 - Operation • The attendant pilot number is flexible. • If a member of an attendant group is for a virtual extension, multiple extensions in the attendant group can be made to ring at once when the virtual number is dialed. • Attendant calls are always tone calls (i.e., not voice calls). Busy Override CPC-96, CPC-288, and CPC-576 Version 1.
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Section 700 - Operation Chapter 7. SLT Features Callback Request CPC-96, CPC-288, and CPC-576 Version 1.0 Description If you dial a busy extension, you can have the System call you back when that extension becomes free. When you answer, the System automatically rings the called party again. Operation To set a Callback Request: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Busy tone 3. Enter the Callback Request code (default = 3). Ringback tone 4.
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Chapter 7. SLT Features Section 700 - Operation • Call Forwarding - All Calls • Call Forwarding - Busy • Call Forwarding - No Answer Call Forwarding-All Calls When Call Forwarding - All Calls is set, all incoming calls to an extension are immediately forwarded. Operation To set Call Forwarding-All Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 721. • For another extension, enter 741. 3.
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Section 700 - Operation Chapter 7. SLT Features To set Call Forwarding - Busy: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the appropriate Set Call Forwarding code: • For your extension, enter 722. • For another extension, enter 742. 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you want to forward. 4. Enter the destination number: • If forwarding to another extension, dial the extension number.
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Chapter 7. SLT Features Section 700 - Operation Action Result 3. If setting Call Forwarding for another extension, dial the number of the extension whose calls you wish to forward. 4. Dial the destination number: • If forwarding to another extension, dial the extension number. • If forwarding to an outside number, press the # key then enter the SSD bin number. Note: Any outside number used for Call Forwarding must already be programed into speed dialing.
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Section 700 - Operation • • • • Chapter 7. SLT Features FF1-0-03: Extension COS (Call Forward/No Answer) FF1-0-03: Extension COS (Call Forward/Other) FF1-2: Dial Plan FF3-0: Extension COS Assignment Considerations • Calls cannot be forwarded to an extension that already has Call Forwarding or DND activated. For example, extension 220 can only forward to extension 225 if 225 is not forwarded. Call Forwarding - Busy and Call Forwarding - No Answer can both be set at the same time.
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Chapter 7. SLT Features Section 700 - Operation To retrieve a held call on a specific trunk: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Specified Trunk Answer code (default = *0). 3. Enter the trunk number.
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Section 700 - Operation Chapter 7. SLT Features Exclusive Hold With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and extension calls. Operation To place a call on Exclusive Hold: Action 1. While on a call, hookflash. Result Intercom dial tone To retrieve a call from Exclusive Hold: Action Result 1. If onhook, lift the handset. 2. Hookflash.
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Chapter 7. SLT Features Section 700 - Operation Related Programming • F1-0-03: Extension COS (Hookflash Control on SLTs - Broker’s Hold or Conference) • FF3: Extension COS Considerations • If Broker’s Hold is enabled, it is not possible to establish a conference call from an SLT position. Call Park You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. CO, Extension, and Network calls may be parked.
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Section 700 - Operation Chapter 7. SLT Features To retrieve a transfered call park: Action Result 1. At the extension with the transfered park call, lift the handset. Intercom dial tone 2. Enter Call Park Answer/Self access code (default 772). • Connected to parked call Hardware Requirements • N/A Related Programming • FF1 (System): Extension Park Hold Recall Timer Considerations • You cannot park more than one call at a time.
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Chapter 7. SLT Features Section 700 - Operation Operation To use Extension Group Pickup - All Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Extension Group Pickup - All Calls code (default = 701). 3. Complete the call and replace the handset. To use Extension Group Pickup - External Calls: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Extension Group Pickup - External Calls code (default = 702). 3. Complete the call and replace the handset.
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Section 700 - Operation Chapter 7. SLT Features Operation To use Extension Direct Pickup: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Extension Direct Call Pickup code (default = 704). 3. Dial the number of the ringing extension. 4. Complete the call and replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Trunk Direct Pickup Trunk Direct Pickup allows you to answer calls ringing on a specific trunk number. Operation To use Trunk Direct Pickup: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Trunk Direct Pickup code (default = *0). 3. Dial the number of the ringing or holding (system) trunk. 4. Complete the call and replace the handset.
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Section 700 - Operation Chapter 7. SLT Features Action Result 3. When the call is answered, inform the third party of the transfer. 4. Complete the transfer by replacing the handset. To supervise the transfer of a call to an outside number: Action 1. While on a call, hookflash to place the call on hold. Result Intercom dial tone 2. Enter a trunk access code. 3. Dial the number to which the call is to be transferred. 4. When the call is answered, inform the third party of the transfer. 5.
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Chapter 7. SLT Features Section 700 - Operation Camping a Call Onto a Busy Extension Operation To camp a call onto a busy extension: Action 1. While on a call, hookflash to place the call on hold. Result Intercom dial tone 2. Dial the extension number to which the call is to be transferred. 3. If your extension does not have Auto Camp-On activated, enter the Camp-On (Call Waiting) code (default = 2). Camp-on tone heard at called extension 4. Complete the transfer by replacing the handset.
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Section 700 - Operation Chapter 7. SLT Features automatically connected to the new call. The called party can also place the first call on hold by Hookflashing and then answering the waiting call. The System provides two types of call waiting: • Automatic Call Waiting: You do not need to enter a code to send the Call Waiting signal. You need only to remain on the line. • Manual Call Waiting: You must enter a code to send a Call Waiting signal to the busy extension.
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Chapter 7. SLT Features • Section 700 - Operation FF3: Extension COS Considerations • You can transfer an outside call to a busy extension using Camp-on. See “To camp a call onto a busy extension:” on page 266. Conference Calls CPC-96, CPC-288, and CPC-576 Version 1.0 Description Conference Calls allow you to add another party to an existing conversation. With the standard system configuration, up to 3 parties can be included in a conference call at any one time.
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Section 700 - Operation • • Chapter 7. SLT Features FF1-0-03: Extension COS (Broker’s Hold or Conference) FF3: Extension COS Considerations • Broker’s Hold must be disabled to establish a conference call. Eight-Party Conferencing With the optional Conference Card installed, up to 8 parties can be included in a conference call. One of the parties can be a CO line (i.e., 8 extensions or 7 extensions and 1 CO line). Operation To establish an Eight-party Conference Call from the idle status: Action 1.
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Chapter 7. SLT Features • Section 700 - Operation N/A Related Programming • FF1-0-03: Extension COS (8-party Conference) • FF3: Extension COS (Broker’s Hold or Conference) Considerations • A Conference Card (VB-44120) must be installed in the System in order to use Eight-party Conferencing. • Broker’s Hold must be disabled to establish a conference call. • If the originating party hangs up, the conference call will be disconnected.
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Section 700 - Operation Chapter 7. SLT Features To set DND for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the DND Set by Other Phone code (default = 740). 3. Dial the extension number. 4. Replace the handset. To cancel DND for another extension: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the DND Cancel by Other Phone code (default = 750). 3. Dial the extension number. 4. Replace the handset.
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Chapter 7. SLT Features Section 700 - Operation Flash Send CPC-96, CPC-288, and CPC-576 Version 1.3 Description Flash send allows you to send a flash to a CO line. Operation To send a flash on a CO line: Action Result 1. Hookflash to place the current CO call on hold. Dial tone is returned 2. Press the SLT Flash Send access code (default - 765). A flash is sent on the CO line. The CO line will respond according.
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Section 700 - Operation • Chapter 7. SLT Features N/A Intercom Calling CPC-96, CPC-288, and CPC-576 Version 1.0 Description The System provides two methods of intercom calling: • • Voice Calling: Extension calls are connected immediately, without a ringing tone. Tone Calling: A ringing tone is sent to the called extension. Extension Class of Service (COS) programming determines whether the default for the originating extension is voice or tone calling.
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Chapter 7. SLT Features Section 700 - Operation Last Number Redial CPC-96, CPC-288, and CPC-576 Version 1.0 Description Last Number Redial allows you to automatically redial the last number dialed. Operation To automatically redial the last number dialed: Action Result 1. Lift the handset. 2. Enter 712. 3. Complete the call and replace the handset.
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Section 700 - Operation Chapter 7. SLT Features Hardware Requirements • N/A Related Programming • • FF3: CO Off-Hook Signal FF1-1: Off-Hook Signal Timer Considerations • • • The CO call type may be either multiple ring, direct, or camp-on. Offhook signaling is not supported for an ISDN terminal.
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Chapter 7. SLT Features Section 700 - Operation Offhook Voice Announce All Versions Description You can interrupt a busy extension when making an Intercom Call, and then use the Off-Hook Voice Announce (OHVA) feature to make an announcement. Operation To make an OHVA : Action Result 1. Lift the handset. 2. Dial the extension number. Busy signal 3. Enter the OHVA feature access code (default = 8). 4.
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Section 700 - Operation Chapter 7. SLT Features Operation To leave a message waiting indication: Action Result 1. Lift the handset. Intercom dial tone 2. Dial the extension number. Ring or busy tone 3. While the telephone is still ringing, or when you hear the busy tone, enter the Message Wait Set code (default = 4). 4. Replace the handset. To answer a message waiting indication (Callback): Action Result 1. Lift the handset. Stutter dial tone 2.
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Chapter 7. SLT Features Section 700 - Operation Paging CPC-96, CPC-288, and CPC-576 Version 1.0 Description The System allows you to make both internal and external pages and announcements. Internal pages are made via the System’s key telephone speakers. External pages are made through the speakers of an external paging system connected to the System. Paging calls can be answered from any extension using the Meet-Me Answer feature. Operation To make a page: Action 1. Lift the handset.
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Section 700 - Operation • Chapter 7. SLT Features Only one page may be performed at a time. If you attempt to make a page while another extension is paging, you will receive a busy signal unless your system allows Paging Override. Reset Call CPC-96, CPC-288, and CPC-576 Version 1.0 Description If you dial a busy extension, the System allows you to quickly dial another extension by simply pressing the last digit of the new extension number.
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Chapter 7. SLT Features Section 700 - Operation Personal Speed Dial You can store frequently called numbers using the PSD feature. Up to 20 PSD numbers can be stored in PSD bins numbered 80-99. Operation To assign PSD numbers: Action 1. Lift the handset. 2. Result Intercom dial tone Enter the Speed Dial Set/Clear code (default = 710). 3. Enter the PSD bin number (80-99). 4. Dial the number. 5. Press the * key. 6. Replace the handset.
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Section 700 - Operation Chapter 7. SLT Features Considerations • Storing a new number erases any previously stored data. • Speed Dial numbers can contain up to 24 characters. • Single Line Telephone SLT can only enter 0, 1-9, *, and #. If a pause, MCO code, intercom level, Dial Pulse (DP) - Dual Tone Multifrequency (DTMF) code, or SSD code needs to be programmed, use User Maintenance to program the speed dial. System Speed Dial You can store frequently called numbers using the SSD feature.
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Chapter 7. SLT Features Section 700 - Operation Action Result 4. Press the * key. 5. Replace the handset. Hardware Requirements • N/A Related Programming • • • • • FF1-0-15, 16, & 17 SSD Blocks FF1-0-02 SSD Digits FF1-0-03 Extension COS (SSD Assignment) FF8-1-02: SSD Number FF8-1-02: SSD Name Considerations • The system can be programmed to allow SSD Numbers to override toll restrictions.
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Section 700 - Operation Chapter 7. SLT Features Timed Reminder Call CPC-96, CPC-288, and CPC-576 Version 1.0 Description Your telephone can act as an alarm clock with the Timed Reminder Call feature. Operation To set the Timed Reminder Call feature: Action 1. Lift the handset. Result Intercom dial tone 2. Enter the Timed Reminder Set code (default = *31). 3. Enter the time you want the Timed Reminder Call to sound. (Enter the time in 24-hour format. For example, 0100 for 1 AM, 1300 for 1 PM). 4.
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Chapter 7. SLT Features Section 700 - Operation Trunk Access CPC-96, CPC-288, and CPC-576 Version 1.0 Description The System supports the following ways to seize an idle trunk to make an outside call: • • Direct Trunk Access MCO Trunk Access Direct Trunk Access Extensions can seize a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation To use Direct Trunk Access: Action Result 1. Lift the handset. 2.
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Section 700 - Operation Chapter 7. SLT Features Operation To seize an idle trunk: Action Result 1. Lift the handset. Intercom dial tone 2. Enter the desired trunk access number (9 or 81-84). (See Table 16 on page 287.) Outside dial tone 3. Dial the phone number. Hardware Requirements • N/A Related Programming • • • FF1: MCO Access FF5-2: MCO Trunk Group (Outbound) FF7: ARS/TRS Considerations • • • • • The System supports up to 576 outside lines in a six-cabinet configuration.
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Chapter 7. SLT Features Section 700 - Operation Trunk Queuing CPC-96, CPC-288, and CPC-576 Version 1.0 Description When you try to originate a call by MCO (enter 9) and all outside lines in a trunk group are busy, the System can call you when a line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: Action Result 1. Lift the handset. Intercom dial tone 2. Enter a trunk access code. Busy tone 3.
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Section 700 - Operation Chapter 7. SLT Features Walking TRS Class of Service Walking TRS Class of Service allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS Class of Service feature can be used, a Walking Class of Service code must be entered at your extension before using dialing privileges at another extension. Operation To use a Walking Class of Service code: Action 1. Lift the handset or press the ON/OFF key of an extension other than your own.
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Chapter 7.
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Section 700 - Operation Appendix A. ARS and TRS Operation Appendix A. ARS and TRS Operation Introduction This appendix provides an overview of the Toll Restriction Service (TRS) and Automatic Route Selection (ARS) features that are available with the DBS 576 PBX. • TRS provides the ability to block selected outgoing calls while allowing others. • ARS automatically finds the lowest cost way to send out a call. This feature is sometimes called Least Cost Routing (LCR).
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Appendix A. ARS and TRS Operation Section 700 - Operation Detailed Description This section provides a description of the TRS and ARS options on the DBS 576 PBX. TRS Features TRS Class Features Each trunk and extension in the DBS 576 PBX is assigned to one of 50 TRS classes. Each TRS class is assigned a Day TRS level and a Night TRS level for each Trunk group. This assigned origination party TRS level is compared to the restriction TRS Level determined by the dialed number.
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Section 700 - Operation Appendix A. ARS and TRS Operation Leading Digits Table The leading digits table considers the initial dialed digits in determining the restriction TRS level. Up to 10 digits can be considered. The digits may be any number 0, 1-9. In addition a wild card (*) may be used to occupy any digit position. For instance *11 would consider the numbers 011, 111, 211, 311, 411, 511, 611, 711, 811, 911.
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Appendix A. ARS and TRS Operation Section 700 - Operation ARS Level An ARS level is also assigned to each of the 50 TRS classes. This originator’s ARS value is used to determine if the caller can proceed to use a particular priority route based on the associated ARS requirement in the Route List (described later). The originator’s ARS value may be 0-9 where the higher number allows more calling access. Queuing Point The Route List provides up to 5 route possibilities for handling a call.
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Section 700 - Operation Appendix A. ARS and TRS Operation Time List Table Time List Table is used when the time of day, the day of week or the date affects the desired route. The Time List Table allows up to 50 patterns to be entered. Each pattern may specify up to five Route List patterns to used based on the current time of day. Up to four Time List tables may be used. The referenced time list table is determined by the Special Day Table or the Day of Week Table.
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Appendix A. ARS and TRS Operation Section 700 - Operation TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the number dialed and the originator. As shown in Figure A-4 TRS Operation (Non-ARS) at the end of this appendix, up to 50 TRS Classes settings are assigned. When a call is originated, several general settings for the originator are always considered: • Digit Restriction - This is the maximum number of digits that can be dialed.
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Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-6. TRS Flowchart " # $ / $ ! % 0 + & % & ! ( ' ) ( 0 .
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Appendix A. ARS and TRS Operation Section 700 - Operation If the analyze digits table is referenced by a Prefix ID, the system will consider at all entries with the Prefix ID and analyze any additional digits dialed. The system will look for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level. If the Restriction value is equal to or greater than the originator’s TRS level, the call is denied.
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Section 700 - Operation Appendix A. ARS and TRS Operation Implementation The configuration of this system is described in the following steps: 1. The system needs are listed in Table 1, “Example - User Needs Worksheet,” on page 300. Most of the information is straight forward. The Day TRS and Night TRS classes are determined by assigning consecutive Class numbers to each unique calling need. When a duplicate need is encountered, the same class number is assigned.
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Appendix A. ARS and TRS Operation Section 700 - Operation Table A-1. Example - User Needs Worksheet Tenant Name XYZ Department Stores User Type (office, executive, lobby) User Extension (or Trunk) Ports (BSSC) and Numbers Day Calling Needs (Long Distance, 411, specific number, etc.) Executive 1101-1125 No Restrictions Buyers 1166 - 1175 General Office Tenant # 1 (1-72) Night Calling Needs (Long Distance, 411, specific number, etc.
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Section 700 - Operation Appendix A. ARS and TRS Operation Table A-2. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Number (0-99) Description (Two-Way CO LS, Tie Line, FX, etc.) Trunks in Trunk Group (Number/BSSC) Usage (MCO1 - Dial “9”, MCO2 - dial “81”, Direct Access Only, etc.
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Appendix A. ARS and TRS Operation 2. Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-3.
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Section 700 - Operation 3. Appendix A. ARS and TRS Operation Next the Origination TRS Level is determined for each Trunk group per class. Using Table 1, “Example - User Needs Worksheet,” on page 300, each unique origination class is determined. Then using Table 3, “Example - Origination TRS Level Plan,” on page 302 the TRS level is determined for each class. (If there were multiple trunk groups available, a TRS level would be assigned for each trunk group for each class.) Table A-4.
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Appendix A. ARS and TRS Operation 4. Section 700 - Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9. When prefix dial is being considered by the system, the system looks for the longest exact match first. The system will consider a wildcard last. For instance, 911 is considered before *11 or even *.
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Section 700 - Operation 5. Appendix A. ARS and TRS Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed. If any other analyze digits are dialed this would be covered by the three * wildcards (***). In this case; the call originator must have a TRS level exceeding 2 for the call to be allowed. Table A-6.
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Appendix A. ARS and TRS Operation Section 700 - Operation ARS Configuration and Operation This section provides the following: • An overview of ARS. • An example ARS configuration. • Worksheets for planning and implementing an ARS plan. ARS/TRS Programming/Operation Overview The purpose of TRS is to restrict outside call origination based on the dialed number and the originator. The purpose of ARS is to automatically select the lowest cost route available for a call based on the dialed number.
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Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-7. ARS/TRS Flowchart Page 1 of 2 " # $ $ + " " # $ $ $ # " & ( " % & . " # $ # % ' * ' / $ # $ $ / " ( " % & ( - # $ ! / ' $ , ,' % ' * ! . .
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Appendix A. ARS and TRS Operation Section 700 - Operation Figure A-8. ARS/TRS Flowchart Page 2 of 2 % / . $ 0 .
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Section 700 - Operation Appendix A. ARS and TRS Operation If the analyze digits table is referenced by a prefix ID, the system will consider at all entries with the prefix ID and analyze any additional digits dialed. The system looks for the longest exact match. If there is an exact match, the system compares the entered TRS Restriction value to the call originator’s assigned TRS level. If the Restriction value is equal to or greater than the originator’s TRS level, the call is denied.
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Appendix A. ARS and TRS Operation Section 700 - Operation • restrict special calling numbers (976, 1900, outside operator, etc.) • 911 always allowed • 25 executive office telephones • no time restriction • no calling restrictions • 2 attendant group phones • no restrictions during the day • local calls only at night to prevent abuse • 7 warehouse phones • extension and 911 emergency calling only • Trunks 1-24 are in trunk group 1 and are to the local CO for local calls.
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Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-9.
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Appendix A. ARS and TRS Operation Section 700 - Operation Figure A-10. Example Carrier C Simplified WATS Service Bands for Atlanta In this very simplified WATS example, the higher the Out-WATS band, the longer distance the call and therefore the higher cost the call.
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Section 700 - Operation Appendix A. ARS and TRS Operation Figure A-11. Example Foreign Exchange Lines From Atlanta to Birmingham In this case we have two Foreign Exchange (FX) lines to a Birmingham Central Office Exchange. Using these lines are like dialing directly from the Birmingham exchange. We pay a flat fee for the FX line. There is no additional charge for calls to Birmingham.
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Appendix A. ARS and TRS Operation Section 700 - Operation Table A-7. Example - User Needs Worksheet Tenant Name XYZ Department Stores User Type (office, executive, lobby) User Extension (or Trunk) Ports (BSSC) and Numbers Day Calling Needs (Long Distance, 411, specific number, etc.) Executive 1101-1125 No Restrictions Buyers 1166 - 1175 General Office Tenant # 1 (1-72) Night Calling Needs (Long Distance, 411, specific number, etc.
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Section 700 - Operation Appendix A. ARS and TRS Operation Table A-8. Example - MCO Tenant/Trunk Groups Worksheet Tenant Name XYZ Department Stores Tenant Number 1 Trunk Group Number (0-99) Description (Two-Way CO GS, Tie Line, FX, etc.) Trunks in Trunk Group (Number/BSSC) 1 Local CO Access 1-24 2 Foreign Exchange lines to Birmingham 25, 26 Foreign Exchange lines for calls to Birmingham area code 205 and exchanges 555, 556, and 557. 3 Out-WATS 27, 28 Out-WATS service to the complete US.
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Appendix A. ARS and TRS Operation 2. Section 700 - Operation From the User Needs and Tenant Trunk Groups Worksheets, TRS levels are determined. This list is created by reviewing the different calling needs and assigning the most restrictions to the lowest TRS level and working up to the least restriction level. Table A-9.
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Section 700 - Operation 3. Appendix A. ARS and TRS Operation From the User Needs and Tenant Trunk Groups Worksheets, ARS levels are determined. This list is created by reviewing the different calling needs and assigning the least cost access levels to the lowest ARS level and working up to the highest cost ARS level. Table A-10.
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Appendix A. ARS and TRS Operation 4. Section 700 - Operation Next the Origination TRS and ARS level and queuing point enable/disable operation is determined for each class. Using Table 7, “Example - User Needs Worksheet,” on page 314, each unique origination class is listed. Using Table 9, “Example - Origination TRS Level Plan,” on page 316 the TRS Level is determined for each class.
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Section 700 - Operation 5. Appendix A. ARS and TRS Operation Calls are screened by first considering the initial digits dialed. In this case, the first Prefix Dialed entry is a 1. This will look at any number that starts with 1. A * is available as a wild card. This represents any single digit 1-9. When prefix dial is being considered by the system, the system looks for the longest exact match first. The system considers a wildcard last. For instance, 911 is considered before *11 or even *.
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Appendix A. ARS and TRS Operation 6. Section 700 - Operation In this case, Prefix ID 1 links calls that have a dialed prefix of 1. Several entries are made to determine the restriction TRS level and the Route Type. The call originator must have a Origination TRS Level exceeding 1 for the call to be allowed. If any other analyze digits are dialed this would be covered by the three * wildcards (***). In this case; the call originator must have a TRS level exceeding 2 for the call to be allowed.
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Section 700 - Operation 7. Appendix A. ARS and TRS Operation If call routing varies by day of week or special day, then separate time lists must be prepared. In this example, weekday call routing varies from weekends and holidays. Therefore two time list tables are completed. When a call is made, the system will check to see if this is a special day listed in a Time List Table. If so, it will use that table. If not, then it will check the day of week and use the associated table.
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Appendix A. ARS and TRS Operation Section 700 - Operation On weekends, the time of day is not a cost factor. Therefore there is only one time period used. Table A-15.
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Section 700 - Operation 8. Appendix A. ARS and TRS Operation Each Route List Pattern consists of a one or more trunk groups in sequence to check for an available trunk. Before a route is considered, the required ARS level is compared to the originator’s ARS level. If the originator’s ARS level is greater than or equal to the required ARS level, the trunk group listed for the route will be searched for an available trunk. If no trunk is found, the system will attempt to use the next priority route.
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Appendix A. ARS and TRS Operation 9. Section 700 - Operation In this example, there are only 5 route patterns needed. The first three use the same trunks to the local CO. The first pattern does not modify the dialed digits. The second pattern uses the Digit Modify Pattern to add the Equal Access Code prefix for Long Distance Carrier A (preferred in the day time).
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Section 700 - Operation Index Index A About User Programming 74 Access Codes MCO Trunk DSLT 245 Key Telephone 193 SLT 287 Access Groups Trunks 66 Account Codes DSLT 203 Key Telephone 112 Non-verified Key Telephone 113 SLT 251 Non-Verified ID DSLT 204 SLT 251 Verified ID DSLT 205 Key Telephone 114 SLT 252 Alarm Ringing 62 Analog Device Capability Extension Interface 44 Analyze Digits Table 293, 294 ANSWER key 154 ARS and TRS Operation 291 ARS Configuration and Operation 306 ARS Level 294 ARS/TRS Features 2
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Index Do-Not-Disturb DSLT 213 Key Telephone 123 SLT 258 DSLT 210 Key Telephone 120 No Answer DSLT 211 Key Telephone 122 SLT 257 SLT 255 Call Hold Broker’s Hold DSLT 217 Key Telephone 127 SLT 261 DSLT 214 Exclusive Hold DSLT 216 Key Telephone 126 SLT 261 Floating Hold Key Telephone 125 SLT 260 Floating HoldDSLT 215 Key Telephone 124 SLT 259 System Hold DSLT 214 Key Telephone 124 SLT 259 Call Park DSLT 219 Key Telephone 127, 217 SLT 263 Call Pickup DSLT 219 Extension Direct Pickup DSLT 220 Key Telephone 131
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Section 700 - Operation Index Key Telephone 141 SLT 269 DSLT 224 Key Telephone 141 Manual DSLT 224 Key Telephone 141 SLT 269 SLT 268 Centrex/PBX Compatibility 28 Changing Display Contrast Display Information 147 Circular Hunt Group 47 CIT Capability 36 Class of Service Walking TRS 198 Class of Service - Ext/Ext Restriction 30 Class of Service - Extension Feature 30 Class of Service - Trunk to Trunk Restriction 32 Class of Service - Trunk/Tie 29 Class of Service (COS) 29 CO Line Key Trunk Access 191 CO Rin
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Index Section 700 - Operation SLT 286 DISA 40 Display Information 145 Changing Display Contrast 147 Large Display Phone 146 Small Display Phone 147 Distinctive Ringing 41 Distributed Hunt Group 47 Do-Not-Distrub (DND) DSLT 228 Key Telephone 148 Do-Not-Disturb Call Forwarding DSLT 213 Key Telephone 123 SLT 258 Do-Not-Disturb (DND) SLT 272 Door Box 42 Door Box Sensor 43 Door Phone 42 DP Signal Conversion DSLT 229 Key Telephone 150 DP to DTMF Signal Conversion DSLT 229 Key Telephone 150 DP/DTMF Single Line T
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Section 700 - Operation DSLT 230 Key Telephone 151 Flexible Function Keys 152 Flexible Numbering Plan 45 Floating Hold DSLT 215 Key Telephone 125 SLT 260 Virtual 67 Forwarding All Calls DSLT 210 Key Telephone 120 SLT 256 Busy DSLT 211 Key Telephone 121 SLT 258 Do-Not-Disturb DSLT 213 Key Telephone 123 SLT 258 DSLT 210 Key Telephone 120 No Answer DSLT 211 Key Telephone 122 SLT 257 SLT 255 Free Slot 46 H Handset Mute Function 169 Handsfree Answerback Key Telephone 158 Operation Key Telephone 158 Handsfree A
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Index K key ANSWER 154 Key Telephone Illustration 112 Multi-CO (MCO) appearances 165 Key Telephone Features 109 L Large Display Phone Display Information 146 Last Number Redial DSLT 232 Key Telephone 162 SLT 276 Leading Digits Table 293, 294 Least Cost Routing 291 Line Appearances 163 Direct Line Appearances 165 DSS/BLF Appearances 163 Line appearances Multi-CO (MCO) 165 List of features 13 Loop Start Trunk Interface 36 M Maintenance Power On 58 User 73 Manual Call Waiting Camp-on DSLT 224 Key Telephone
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Section 700 - Operation Tandem Connection 57 Network Paging 57 Next Extension/Hunt Group 47 Night Mode Automatic 39 Manual 38 Night, Night 2, Night 3 37 Non-Blocking Architecture 57 Non-verified Account Codes Key Telephone 113 SLT 251 Non-Verified ID Account Codes DSLT 204 Numbering Plan Flexible 45 O Offhook Monitor Key Telephone 170 Signaling DSLT 234 Key Telephone 170, 276 Voice Announce DSLT 235 Key Telephone 171 SLT 278 Offhook Monitor Key Telephone 170 Offhook Signaling DSLT 234 Key Telephone 170, 2
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Index Message Key 167 Programing Devices Telephone 59 Programming Devices 59 PC-Based Customizing Tool 59 Programming Telephone 59 Progress Tones 27 PSD Names Setting 77 PSD Numbers Setting 76 Q Queuing Point 294 R Redial Last Number DSLT 232 Key Telephone 162 SLT 276 Redial Key Busy Tone DSLT 207 Key Telephone 116 Last Number DSLT 232 Key Telephone 162 RELEASE key 154 Reset Call DSLT 237 Key Telephone 177 SLT 281 Restriction Ext to Ext COS 30 Ringing Alarm 62 BLF 61 Day 60 Delayed 60 DID 32 DIL 33 DISA
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Section 700 - Operation Index SLT 282 SLT 281 System DSLT 240 Key Telephone 181 SLT 283 S-Point Interface ISDN/BRI 44 ISDN/PRI 45 SSD Index Setting 84 SSD Names Setting 83 SSD Numbers Setting 82 SSD TRS Override 63 Star (*) and Pound (#) Dialing Restriction 292 Station Message Detail Recording (SMDR) 63 Supervised Call Transfer DSLT 222 Key Telephone 132 SLT 266 Switch Back Hunt Group 47 System Background Music 25 System Features 19 System Hold DSLT 214 Key Telephone 124 SLT 259 System Mode Day 37 Day/Nig
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Index Key Telephone 190 MCO DSLT 244 Key Telephone 192 SLT 286 MCO Line Preference 192 SLT 286 Trunk Access Groups 66 Trunk Direct Pickup DSLT 221 Key Telephone 132 SLT 266 Trunk Group Pickup DSLT 221 Key Telephone 131 SLT 265 Trunk Interface 34 DID 34 Loop Start 36 Trunk Interface - ISDN PRI 35 Trunk Queuing DSLT 245 Key Telephone 194 SLT 288 Trunk to Trunk Restriction COS 32 Trunk To Trunk Transfer Automatic 25 Trunk/Tie COS 29 Section 700 - Operation Intercom Calling DSLT 231 Key Telephone 161 SLT 275