Operation Manual

393
SQW0550
Others
Q&A Troubleshooting
The Wi-Fi connection is not recognising my PC.
• By default, the Wi-Fi connection uses the default workgroup name of “WORKGROUP”. If the name
of the workgroup has been changed, it will not be recognised.
→ Select [PC Connection] then [Change Workgroup Name] in the [Wi-Fi Setup] to change the
workgroup name to match that of your PC. (→344)
Pictures cannot be transmitted to the computer.
• If a firewall is enabled by the OS or security software, this unit may be unable to connect to the
computer.
Images cannot be transmitted to the WEB service.
• Confirm that the login information (login ID/user name/email address/password) is correct.
• WEB service server or the network may be busy.
→ Try again after a while.
→ Check the site of the WEB service you are sending the image to.
It takes time to transmit an image to the WEB service.
• Is the size of the image too large?
→ Transmit after dividing the motion picture with [Video Divide] (→292).
→ Reduce the image size at [Size] (→321), and then send.
• It may take longer time to transmit when distance to the wireless access point is far.
→ Transmit closer to the wireless access point.
The image that was supposed to have uploaded to the WEB service is not there.
• Upload may not complete when it is disconnected while transmitting the image.
• It may take some time after uploading the image to be reflected in the WEB service depending on
the status of the server.
→ Wait for a while and try again.
• You can check the transmission status on the WEB service link settings by logging into “LUMIX
CLUB”.
I would like to return the image in the WEB service to the camera.
• The images in the WEB Service cannot be saved (downloaded) to this unit. Do not delete the
uploaded images, and make a backup of them.