TG643x(e).book Page 1 Monday, December 1, 2008 10:13 AM Operating Instructions Expandable Digital Cordless Answering System Model No. KX-TG6431 KX-TG6441 Model No. KX-TG6432 KX-TG6442 Model No. KX-TG6433 KX-TG6443 with 2 Handsets with 3 Handsets Model shown is KX-TG6431. Panasonic’s environmental declaration labels This mark is an environmental label showing that the products are certified as Panasonic’s Green Products. with 4 Handsets Model No. KX-TG6434 KX-TG6444 with 5 Handsets Model No.
TG643x(e).book Page 2 Monday, December 1, 2008 10:13 AM Table of Contents Introduction Voice Mail Service Model composition . . . . . . . . . . . . . . . 3 Accessory information . . . . . . . . . . . . . 4 Voice mail service. . . . . . . . . . . . . . . 37 Important Information Intercom . . . . . . . . . . . . . . . . . . . . . . 39 Handset locator . . . . . . . . . . . . . . . . 39 Transferring calls, conference calls . 40 For your safety . . . . . . . . . . . . . . . . . .
TG643x(e).book Page 3 Monday, December 1, 2008 10:13 AM Introduction Model composition ■ KX-TG6431 series ■ KX-TG6441 series L Model shown is KX-TG6432. Series Model No. KX-TG6431 series KX-TG6441 series L Model shown is KX-TG6442. Base unit Handset Part No. Part No.
TG643x(e).book Page 4 Monday, December 1, 2008 10:13 AM Introduction Accessory information Supplied accessories Quantity No. Accessory item/ Order number KX-TG 6431/ KX-TG 6441 KX-TG 6432/ KX-TG 6442 KX-TG 6433/ KX-TG 6443 KX-TG 6434/ KX-TG 6444 KX-TG 6445 1 AC adaptor/ PQLV219Z 1 2 3 4 5 2 Telephone line cord/ PQJA10075Z 1 1 1 1 1 3 Wall mounting adaptor*1 1 1 1 1 1 4 Rechargeable batteries/ HHR-4DPA (Part No.
TG643x(e).book Page 5 Monday, December 1, 2008 10:13 AM Introduction Additional/replacement accessories Please contact your nearest Panasonic dealer for sales information (page 60). Accessory item Order number Rechargeable batteries HHR-4DPA*1 L To order, please call 1-800-332-5368 or visit http://www.panasonic.
TG643x(e).book Page 6 Monday, December 1, 2008 10:13 AM Important Information Operating safeguards For your safety To prevent severe injury and loss of life/ property, read this section carefully before using the product to ensure proper and safe operation of your product. WARNING L Unplug the product from power outlets before cleaning. Do not use liquid or aerosol cleaners. L Do not disassemble the product. L Do not spill liquids (detergents, cleansers, etc.
TG643x(e).book Page 7 Monday, December 1, 2008 10:13 AM Important Information Battery L We recommend using the batteries noted on page 5. USE ONLY rechargeable Ni-MH batteries AAA (R03) size. L Do not mix old and new batteries. L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte is toxic and may be harmful if swallowed. L Exercise care when handling the batteries.
TG643x(e).book Page 8 Monday, December 1, 2008 10:13 AM Important Information L When you leave the product unused for a long period of time, unplug the product from the power outlet. L The product should be kept away from heat sources such as heaters, kitchen stoves, etc. It should not be placed in rooms where the temperature is less than 0 °C (32 °F) or greater than 40 °C (104 °F). Damp basements should also be avoided.
TG643x(e).book Page 9 Monday, December 1, 2008 10:13 AM Getting Started Battery installation Setting up Connections L Use only the supplied Panasonic AC adaptor PQLV219. L USE ONLY Ni-MH batteries AAA (R03) size. L Do NOT use Alkaline/Manganese/NiCd batteries. L Confirm correct polarities (S, T). ■ Base unit Press plug firmly.
TG643x(e).book Page 10 Monday, December 1, 2008 10:13 AM Getting Started Note when setting up Battery level Icon Battery level Note for connections & High L The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) L The AC adaptor should be connected to a vertically oriented or floormounted AC outlet. Do not connect the AC adaptor to a ceiling-mounted AC outlet, as the weight of the adaptor may cause it to become disconnected.
TG643x(e).book Page 11 Monday, December 1, 2008 10:13 AM Getting Started L Charge contacts Controls Handset (KX-TGA641) A G H B C D I ■ Control type A Soft keys The handset features 3 soft keys. By pressing a soft key, you can select the feature shown directly above it on the display.
TG643x(e).book Page 12 Monday, December 1, 2008 10:13 AM Getting Started ■ KX-TG6441 series (page 3) A B C D E Display Handset display items F GH IJ KLM A B C D E F G H I J K L M N O P Q 12 Item Meaning w Within range of a base unit _ Out of range of a base unit S The line is in use. L When flashing: – The call is put on hold. – The answering system is answering a call. L When flashing rapidly: An incoming call is now being received. s Speaker is on. (page 14) ~ Ringer volume is off.
TG643x(e).book Page 13 Monday, December 1, 2008 10:13 AM Getting Started Initial settings Symbol meaning: Example: {V}/{^}: “Off” Date and time 1 {MENU} i {#}{1}{0}{1} 2 Enter the current month, date, and year by selecting 2 digits for each. Example: July 15, 2009 {0}{7} {1}{5} {0}{9} Press {V} or {^} to select the words in quotations. Display language 3 4 {OK} 5 6 {AM/PM}: Select “AM” or “PM”. You can select either “English” or “Español” as the display language. The default setting is “English”.
TG643x(e).book Page 14 Monday, December 1, 2008 10:13 AM Making/Answering Calls Making calls Using the handset 1 Lift the handset and dial the phone number. L To correct a digit, press {CLEAR}. 2 3 Press {C} or {CALL}. When you finish talking, press {OFF} or place the handset on the base unit or charger. Using the speakerphone 1 Dial the phone number and press {s}. L Speak alternately with the other party. 2 When you finish talking, press {OFF}.
TG643x(e).book Page 15 Monday, December 1, 2008 10:13 AM Making/Answering Calls L While on a call, you can switch from the base unit to the handset: – Press {C} on the handset, then press {SP-PHONE} on the base unit. – If the handset is on the base unit, simply lift it. Adjusting the speaker volume Press {^} or {V} repeatedly while talking. Redialing the last number dialed {SP-PHONE} i {REDIAL} Answering calls Using the handset When a call is being received, the ringer indicator flashes rapidly.
TG643x(e).book Page 16 Monday, December 1, 2008 10:13 AM Making/Answering Calls Useful features during a call Mute While mute is turned on, you can hear the other party, but the other party cannot hear you. Hold Handset This feature allows you to put an outside call on hold. 1 Press {MUTE} during an outside call. L {MUTE} flashes. 2 To return to the conversation, press {MUTE} again. Handset 1 Press {HOLD}, then press {OFF} during an outside call. 2 To release hold, press {C}.
TG643x(e).book Page 17 Monday, December 1, 2008 10:13 AM Making/Answering Calls For call waiting or Call Waiting Caller ID service users To use call waiting, you must first subscribe to the call waiting service of your service provider/telephone company. This feature allows you to receive calls while you are already talking on the phone. If you receive a call while on the phone, you will hear a call waiting tone.
TG643x(e).book Page 18 Monday, December 1, 2008 10:13 AM Shared Phonebook Shared phonebook The shared phonebook allows you to make calls without having to dial manually. Any handset registered to the base unit can use the shared phonebook. You can add 50 names and phone numbers to the shared phonebook. Important: L Only 1 person can access the shared phonebook at a time. L Caller ID subscribers can use ringer ID features (page 29). Adding entries 1 {C} 2 {ADD} 3 Enter the party’s name (16 characters max.
TG643x(e).book Page 19 Monday, December 1, 2008 10:13 AM Shared Phonebook Searching by first character (alphabetically) 1 2 3 {V}/{^}: “Yes” i {SELECT} i {OFF} {C} i {SEARCH} Chain dial Press the dial key ({0} – {9}, {*}, or {#}) which contains the character you are searching for (page 18). L Press the same dial key repeatedly to display the first entry corresponding to each character located on that dial key.
TG643x(e).book Page 20 Monday, December 1, 2008 10:13 AM Programming Programmable settings You can customize the unit by programming the following features using the handset. To access the features, there are 2 methods: – scrolling through the display menus (page 20) – using the direct commands (page 22) L Direct command is the main method used in these operating instructions. Programming by scrolling through the display menus 1 {MENU} 2 Press {V} or {^} to select the desired main menu.
TG643x(e).book Page 21 Monday, December 1, 2008 10:13 AM Programming Main menu Sub-menu 1 Sub-menu 2 Initial setting " Ringer setting Ringer volume Set date / time Talking CallerID Page – Ringer tone – Silent mode – On / Off – Start / End 25 Date and time*1 13 Alarm 25 Time adjust*1 – Handset 28 Base unit*1 Voice Mail Store V.M. no.
TG643x(e).book Page 22 Monday, December 1, 2008 10:13 AM Programming Programming using the direct commands 1 {MENU} i {#} 2 Enter the desired feature code. 3 Enter the desired setting code. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {OFF}. Note: L In the following table, < > indicates the default settings.
TG643x(e).book Page 23 Monday, December 1, 2008 10:13 AM Programming Feature Feature code Play new msg. (msg.
TG643x(e).book Page 24 Monday, December 1, 2008 10:13 AM Programming Feature Feature code Setting code System setting*1 Page Time adjust*10 (Caller ID subscribers only) {2}{2}{6} {1}: {0}: Manual r – V.M. access (V.M.
TG643x(e).book Page 25 Monday, December 1, 2008 10:13 AM Programming Special programming Silent mode Silent mode allows you to select a period of time during which the handset will not ring for outside calls. This feature is useful for time periods when you do not want to be disturbed, for example, while sleeping. Silent mode can be set for each handset. Important: L Set the date and time beforehand (page 13).
TG643x(e).book Page 26 Monday, December 1, 2008 10:13 AM Programming 4 {V}/{^}: Select “Tone/Melody” or “Voice”. i {SELECT} 5 {V}/{^}: Select the desired item. i {SAVE} L If you set a tone or melody, we recommend selecting a different one for outside calls. 6 {OFF} L When the alarm is set, E is displayed. Note: L To stop the alarm, press any dial key or place the handset on the base unit or charger. L When the handset is in use, the alarm will not sound until the handset is in standby mode.
TG643x(e).book Page 27 Monday, December 1, 2008 10:13 AM Programming Block calls without phone number You can reject a call without phone number including “Out of area”, “Private caller”, or “Long distance”. 1 2 {MENU} i {#}{2}{4}{0} {V}/{^}: Select the desired setting. i {SAVE} i {OFF} Viewing/editing/erasing call block numbers 1 2 {MENU} i {#}{2}{1}{7} 3 Proceed with the desired operation. ■ Editing a number: {EDIT} i Edit the phone number.
TG643x(e).book Page 28 Monday, December 1, 2008 10:13 AM Caller ID Service Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to a Caller ID service. Contact your service provider/ telephone company for details. Caller ID features When an outside call is being received, the caller’s name and phone number are displayed. Caller information for the last 50 callers is logged in the caller list from the most recent call to the oldest.
TG643x(e).book Page 29 Monday, December 1, 2008 10:13 AM Caller ID Service 3 Ringer ID This feature can help you identify who is calling by using different ringers for different callers stored in the phonebook (page 18). You can assign a different ringer to each phonebook entry. When a call is received from a caller stored in the phonebook, the assigned ringer rings after the caller information is displayed. Press {EDIT} repeatedly until the phone number is shown in the desired format.
TG643x(e).book Page 30 Monday, December 1, 2008 10:13 AM Caller ID Service This feature can be turned on or off (page 22). Note: L Phone numbers from the 4 most recently edited area codes are automatically edited. L If you move to another area, you can turn this feature off to erase previously edited area codes. To use this feature again, turn it on and reprogram the area codes you want to edit once again. Erasing selected caller information 1 {MENU} i {#}{2}{1}{3} 2 {V}/{^}: Select the desired entry.
TG643x(e).book Page 31 Monday, December 1, 2008 10:13 AM Answering System announced to callers even though their messages are not recorded. Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. You can also set the unit to play a greeting message but not to record caller messages by selecting “Greeting only” as the recording time setting (page 36).
TG643x(e).book Page 32 Monday, December 1, 2008 10:13 AM Answering System intercom, the speaker volume for call screening is turned on again. own greeting message, you need to erase your own greeting message. 1 2 Greeting message When the unit answers a call, a greeting message is played to callers.
TG643x(e).book Page 33 Monday, December 1, 2008 10:13 AM Answering System *1 If pressed within the first 5 seconds of a message, the previous message is played. Key Operation {1} Repeat message*1 {2} Skip message Erasing all messages {STOP} Stop playback Press {ERASE} 2 times while the unit is not in use. {ERASE} Erase currently playing message Listening to messages using the handset When new messages have been recorded: – “New message” is displayed.
TG643x(e).book Page 34 Monday, December 1, 2008 10:13 AM Answering System Voice memo Available for: KX-TG6441 series (page 3) Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code. L The unit plays back new messages. L The voice guidance announcements are different depending on the voice guidance language setting (page 13).
TG643x(e).book Page 35 Monday, December 1, 2008 10:13 AM Answering System When the Spanish voice guidance is selected To start the voice guidance, press {9}. The voice guidance announces the available remote commands (page 35). See the Spanish quick guide for details (page 52). Note: L If you do not press any dial keys within 15 seconds after a voice guidance prompt, the unit disconnects your call. Turning on the answering system remotely If the answering system is off, you can turn it on remotely.
TG643x(e).book Page 36 Monday, December 1, 2008 10:13 AM Answering System 2 {V}/{^}: Select the desired setting. i {SAVE} i {OFF} For voice mail service subscribers If you subscribe to a flat-rate service package that includes Caller ID, call waiting, voice mail, and unlimited local/regional/long distance calls, please note the following: L To use the voice mail service provided by your service provider/telephone company rather than the unit’s answering system, turn off the answering system (page 31).
TG643x(e).book Page 37 Monday, December 1, 2008 10:13 AM Voice Mail Service the password as necessary. Contact your service provider/telephone company for the required pause time. Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy.
TG643x(e).book Page 38 Monday, December 1, 2008 10:13 AM Voice Mail Service Turning VM tone detection on/off The default setting is “On”. 1 2 {MENU} i {#}{3}{3}{2} line. If you want to use another phone to listen to voice mail messages, you have to dial your access number manually. {V}/{^}: Select the desired setting.
TG643x(e).book Page 39 Monday, December 1, 2008 10:13 AM Intercom/Locator 2 Intercom Intercom calls can be made: – between handsets – between the handset and base unit (KX-TG6441 series: page 3) Note: L If you receive an outside call while talking on the intercom, you hear 2 tones. – To answer the call with the handset, press {OFF}, then press {C}. – To answer the call with the base unit, press {SP-PHONE} 2 times. (KX-TG6441 series: page 3) L When paging unit(s), the paged unit(s) beeps for 1 minute.
TG643x(e).book Page 40 Monday, December 1, 2008 10:13 AM Intercom/Locator Transferring calls, conference calls Outside calls can be transferred or a conference call with an outside party can be made: – between 2 handsets – between the handset and base unit (KX-TG6441 series: page 3) Note: L If you transfer a call from a handset to the base unit, the base unit user should press {SP-PHONE} instead of {C}, handset 2 (Receiver) operation in step 3 and 4 (KX-TG6441 series: page 3).
TG643x(e).book Page 41 Monday, December 1, 2008 10:13 AM Intercom/Locator ■ To establish a conference call: Base unit: Press {CONF}. L To leave the conference, press {SP-PHONE}. Other parties can continue the conversation. L To put the outside call on hold, press {HOLD}. To resume the conference, press {CONF}. For assistance, please visit http://www.panasonic.
TG643x(e).book Page 42 Monday, December 1, 2008 10:13 AM Useful Information 3 Belt clip ■ To attach ■ To remove Insert the hooks on the wall mounting adaptor into holes 1 and 2 on the base unit. 1 2 2 Wall mounting 1 Base unit 1 Lead the AC adaptor cord and telephone line cord through the hole in the wall mounting adaptor in the direction of the arrow. 2 4 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place.
TG643x(e).book Page 43 Monday, December 1, 2008 10:13 AM Useful Information 5 Connect the telephone line cord. Mount the unit by inserting the mounting pins into the round openings on the adaptor (for pin 2, use the round cut out at the bottom of the adaptor if you are using the 4 inch phone plate), then slide the unit down to secure it. Connect the AC adaptor to power outlet (page 9). L There are 2 common types of wall phone plates.
TG643x(e).book Page 44 Monday, December 1, 2008 10:13 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L The called unit is in use. L Other units are in use and the system is busy. Try again later. L The handset you are using is too far from the base unit. Move closer and try again. L The handset’s registration may have been canceled. Re-register the handset (page 27). or System busy.
TG643x(e).book Page 45 Monday, December 1, 2008 10:13 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution The unit does not work. L Make sure the batteries are installed correctly (page 9). L Fully charge the batteries (page 9).
TG643x(e).book Page 46 Monday, December 1, 2008 10:13 AM Useful Information Problem Cause/solution I cannot register a handset to a base unit. L The maximum number of handsets (6) is already registered to the base unit. Cancel unused handset registrations from the base unit (page 27). L Place the handset and the base unit away from other electrical appliances. Battery recharge Problem Cause/solution The handset beeps and/or ) flashes. L Battery charge is low. Fully charge the batteries (page 9).
TG643x(e).book Page 47 Monday, December 1, 2008 10:13 AM Useful Information Problem Cause/solution The handset and/or base unit does not ring. L The ringer volume is turned off. Adjust the ringer volume (page 15, 23). L Silent mode is turned on. Turn it off (page 25). I cannot make a call. L The dialing mode may be set incorrectly. Change the setting (page 13). L The handset is too far from the base unit. Move closer and try again. I cannot make long distance calls.
TG643x(e).book Page 48 Monday, December 1, 2008 10:13 AM Useful Information Problem Cause/solution Caller information is displayed or announced late. L Depending on your service provider/telephone company, the unit may display or announce the caller’s information at the 2nd ring or later. L Move closer to the base unit. The caller list/incoming phone numbers are not edited automatically. L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 22).
TG643x(e).book Page 49 Monday, December 1, 2008 10:13 AM Useful Information Problem Cause/solution I cannot operate the answering system. L Someone is using the unit. Wait for the other user to finish. L A caller is leaving a message. Wait for the caller to finish. L The handset is too far from the base unit. Move closer. I cannot operate the answering system remotely. L You are entering the wrong remote access code. If you forgot the remote access code, store a new remote access code (page 34).
TG643x(e).book Page 50 Monday, December 1, 2008 10:13 AM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No.............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG643x(e).book Page 51 Monday, December 1, 2008 10:13 AM Useful Information WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules.
TG643x(e).book Page 52 Monday, December 1, 2008 10:13 AM Guía Rápida Española Guía Rápida Española Instalación Unidad base L Use sólo el adaptador de corriente Panasonic PQLV219 incluido. Oprima firmemente el contacto. A la toma de teléfono de línea única (RJ11C) “Clic” Ganchos (120 V CA, 60 Hz) Correcto Incorrecto Unidad base Unidad base Filtro DSL/ADSL* (no se suministran) *Para usuarios de líneas DSL/ADSL Auricular L UTILICE SÓLO baterías de Ni-MH tamaño AAA (R03).
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TG643x(e).book Page 54 Monday, December 1, 2008 10:13 AM Guía Rápida Española Operaciones básicas Cómo hacer y contestar llamadas (Auricular) Para hacer llamadas Marque el número telefónico. i {C}/{s} Para contestar llamadas {C}/{s} Para colgar {OFF} Para ajustar el volumen del receptor o del altavoz Oprima {^} o {V} repetidamente mientras habla. Cómo hacer una llamada usando la lista de remarcación {REMR.} i {V}/{^}: Seleccione el número telefónico deseado.
TG643x(e).book Page 55 Monday, December 1, 2008 10:13 AM Guía Rápida Española Operaciones básicas Contestador de llamadas (Unidad base) Contestador encendido/ apagado Oprima {ANSWER ON} para encender y apagar el contestador de llamadas.
TG643x(e).book Page 56 Monday, December 1, 2008 10:13 AM Guía Rápida Española Preguntas frecuentes Pregunta Causa y solución ¿Por qué aparece _? L El auricular está demasiado lejos de la unidad base. Acérquelo. L El adaptador para corriente de la unidad base no está conectado correctamente. Conecte de nuevo el adaptador para corriente a la unidad base. L Está usando el auricular o la unidad base en un área con mucha interferencia eléctrica.
TG643x(e).book Page 57 Monday, December 1, 2008 10:13 AM Guía Rápida Española Solución rápida de problemas 1 El auricular muestra: “Sin Enlace Reconecte Adaptador” Coloque el auricular en la unidad base, y después verifique si aparece “Cargando”. “Cargando” no aparece. “Cargando” aparece. “Cargando” Desconecte y después conecte aparece ahora. correctamente el adaptador de corriente a la unidad base y a la toma de corriente alterna. “Cargando” aún no aparece.
TG643x(e).book Page 58 Monday, December 1, 2008 10:13 AM Guía Rápida Española Solución rápida de problemas 2 El auricular no emite ningún tono de marcación. Vea si “Verif. Línea” aparece en la pantalla del auricular. Aparece No aparece Levante el auricular de la unidad base o el cargador. Oprima {C} en el auricular, y después verifique si la pantalla muestra “Hablar”. Sin Enlace Reconecte Adaptador “Sin Enlace Reconecte Adaptador” aparece.
TG643x(e).book Page 59 Monday, December 1, 2008 10:13 AM Guía Rápida Española Cómo registrar un auricular a una unidad base El auricular y la unidad base que se suministran ya han sido registrados. Si por alguna razón el auricular no está registrado en la unidad base, regístrelo de nuevo. Auricular {MENU} i {#}{1}{3}{0} {MENU} Unidad base Oprima y mantenga oprimido {LOCATOR} durante aproximadamente 4 segundos hasta que suene el tono de registro.
TG643x(e).book Page 60 Monday, December 1, 2008 10:13 AM Appendix Customer services Customer Services Directory (United States and Puerto Rico) Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
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TG643x(e).book Page 62 Monday, December 1, 2008 10:13 AM Appendix Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
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TG643x(e).book Page 64 Monday, December 1, 2008 10:13 AM IMPORTANT! If your product is not working properly. . . 1. Read these Operating Instructions 2. Visit our website: http://www.panasonic.com/help L FAQs and troubleshooting hints are available. 3. Contact us via the web at: http://www.panasonic.com/contactinfo 4.