TG9391.book Page 1 Tuesday, July 8, 2008 8:01 AM Operating Instructions Expandable Digital Corded/Cordless Answering System Model No. KX-TG9391 with 2 Handsets Model No. KX-TG9392 Model shown is KX-TG9391. This unit is compatible with Caller ID. You must subscribe to the appropriate service offered by your service provider/telephone company. Charge the batteries for about 7 hours before initial use. Please read these operating instructions before using the unit and save them for future reference.
TG9391.book Page 2 Tuesday, July 8, 2008 8:01 AM Table of Contents Introduction Useful Information Product information . . . . . . . . . . . . . . . . . . . . . . . 3 Accessory information. . . . . . . . . . . . . . . . . . . . . 4 System capabilities . . . . . . . . . . . . . . . . . . . . . . . 5 For your safety . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Important safety instructions . . . . . . . . . . . . . . . . 7 For best performance . . . . . . . . . . . . . . . . . . . . .
TG9391.book Page 3 Tuesday, July 8, 2008 8:01 AM Introduction Product information Thank you for purchasing a Panasonic digital cordless phone. Notable differences between the models KX-TG9391 series L Model shown is KX-TG9392. Model No. Base unit Handset Part No. Part No. KX-TG9391*1 KX-TG9391 KX-TGA939 Quantity 1 KX-TG9392 KX-TG9391 KX-TGA939 2 *1 Feature differences: Intercom calls can be made between the handsets by purchasing and registering one or more optional handsets (page 5).
TG9391.book Page 4 Tuesday, July 8, 2008 8:01 AM Introduction Accessory information Supplied accessories No.
TG9391.book Page 5 Tuesday, July 8, 2008 8:01 AM Introduction Expanding your phone system You can expand your phone system by registering optional KX-TGA939 handsets (6 max.) to a single base unit. Sales and support information L To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277. System capabilities The unit can accommodate up to 2 external telephone lines and the following operations are available at a time.
TG9391.book Page 6 Tuesday, July 8, 2008 8:01 AM Introduction For your safety To prevent severe injury and loss of life/property, read this section carefully before using the product to ensure proper and safe operation of your product. become wet at all. This may cause a fire. If the telephone line cord plug becomes wet, immediately pull it from the telephone wall jack, and do not use. L Do not excessively pull the corded handset cord from the base unit.
TG9391.book Page 7 Tuesday, July 8, 2008 8:01 AM Introduction L Do not open or mutilate the batteries. Released electrolyte from the batteries is corrosive and may cause burns or injury to the eyes or skin. The electrolyte may be toxic if swallowed. L Exercise care when handling the batteries. Do not allow conductive materials such as rings, bracelets, or keys to touch the batteries, otherwise a short circuit may cause the batteries and/or the conductive material to overheat and cause burns.
TG9391.book Page 8 Tuesday, July 8, 2008 8:01 AM Introduction L Do not use benzine, thinner, or any abrasive powder. Notice for product disposal, transfer, or return L This product can store your private/confidential information. To protect your privacy/confidentiality, we recommend that you erase the information such as phonebook or caller list entries from the memory before you dispose of, transfer, or return the product. 8 For assistance, please visit http://www.panasonic.
TG9391.book Page 9 Tuesday, July 8, 2008 8:01 AM Preparation S {ANSWER ON} T {LOCATOR} {INTERCOM} U Navigator key ({^}/{V}/{7}/{8}) VOL.
TG9391.book Page 10 Tuesday, July 8, 2008 8:01 AM Preparation Using the navigator keys The navigator keys can be used to navigate through menus and to select items shown on the display by pressing: Base unit: {^}, {V}, {7}, or {8} Handset: {^}, {V}, {<}, or {>} To adjust the receiver or speaker volume, press {^} to increase the volume, or press {V} to decrease the volume repeatedly while talking. Base unit Handset {^} {^} {7} {8} {V} {<} {>} {V} Soft keys Each unit features 3 soft keys.
TG9391.book Page 11 Tuesday, July 8, 2008 8:01 AM Preparation Menu icons Status Meaning When in standby mode, pressing {MENU} (middle soft key) reveals the main menu. From here you can access various features and settings. Flashing A call is put on hold or the answering system is answering a call. Base unit menu icons Menu icon Menu/feature View Caller ID Phonebook Set answering Ringer settings Symbols used in these operating instructions Symbol Meaning : Perform with the base unit.
TG9391.book Page 12 Tuesday, July 8, 2008 8:01 AM Preparation Connections Connecting the AC adaptor/corded handset Connect the AC adaptor cord (A) by pushing the plug firmly (B). Connect the corded handset cord (C) to the corded handset and the base unit. Base unit L Use only the supplied Panasonic AC adaptor PQLV207 or PQLV219. C A B C (120 V AC, 60 Hz) Hook Charger L Use only the supplied Panasonic AC adaptor PQLV209 or PQLV219.
TG9391.book Page 13 Tuesday, July 8, 2008 8:01 AM Preparation Connecting the telephone line cord Refer to one of the following methods depending on your situation: – To connect to a 2-line telephone jack: page 13 – To connect to 2 single-line telephone jacks: page 13 – If you use the unit as a single-line telephone only: page 13 Connect the telephone line cord until it clicks into the base unit and telephone line jack.
TG9391.book Page 14 Tuesday, July 8, 2008 8:01 AM Preparation If you subscribe to a DSL/ADSL service Please attach a DSL/ADSL filter (contact your DSL/ADSL provider) to the telephone line between the base unit and the telephone line jack in the event of the following: – noise is heard during conversations. – Caller ID features do not function properly. To connect to a 2-line telephone jack For this connection, please purchase a Panasonic 2-line splitter (page 4).
TG9391.book Page 15 Tuesday, July 8, 2008 8:01 AM Preparation Battery installation and replacement Important: L Use the supplied rechargeable batteries (Part No. HHR-55AAABU). L When installing the batteries: – Wipe the battery ends (S, T) with a dry cloth. – Avoid touching the battery ends (S, T) or the unit contacts. – Confirm correct polarities (S, T). L When replacing the batteries: – USE ONLY rechargeable Ni-MH batteries AAA (R03) size. – Do NOT use Alkaline/Manganese/Ni-Cd batteries.
TG9391.book Page 16 Tuesday, July 8, 2008 8:01 AM Preparation L If you want to use the handset immediately, charge the batteries for at least 15 minutes. L Clean the charge contacts of the handset and charger with a soft and dry cloth once a month. Clean more often if the unit is exposed to grease, dust, or high humidity. Battery level Battery icon Battery level 1 High 2 Medium 3 Low L When flashing: Needs to be charged.
TG9391.book Page 17 Tuesday, July 8, 2008 8:01 AM Preparation 4 Proceed with the operation for your unit. Base unit: {■} (EXIT) Handset: {OFF} Date and time Program this setting using either the base unit or one of the handsets. : Base unit / Y Handset 1 2 {MENU} i {#}{1}{0}{1} 3 Enter the current hour and minute (12-hour clock format) by selecting 2 digits for each. Example: 9:30 {0}{9} {3}{0} 4 5 6 Press {*} to select “AM” or “PM”.
TG9391.book Page 18 Tuesday, July 8, 2008 8:01 AM Making/Answering Calls 3 Making calls Using the base unit : 1 Dial the phone number. 2 3 When you finish talking, press {OFF} or place the handset on the charger. Note: L The LINE1 indicator or LINE2 indicator on the base unit lights up while using the handset. L To correct a digit, press {CLEAR}. Using the speakerphone Lift the corded handset. L An available line is automatically selected and either the LINE1 indicator or LINE2 indicator lights up.
TG9391.book Page 19 Tuesday, July 8, 2008 8:01 AM Making/Answering Calls storing a calling card access number and/or PIN in the phonebook, a pause is also needed (page 24). : Base unit / Y Handset Example: If you need to dial the line access number “9” when making outside calls with a PBX: 1 2 3 1 Lift the handset and press {C} or {s} when the unit rings. L The called line is automatically selected. To change the line selection mode, see page 17.
TG9391.book Page 20 Tuesday, July 8, 2008 8:01 AM Making/Answering Calls Useful features during a call Hold This feature allows you to put an outside call on hold. : Base unit 1 Press {HOLD} during an outside call. L If you are using the corded handset, you can place it on the cradle. 2 To release hold, press {LINE 1} or {LINE 2} that is flashing on the base unit. Y Handset 1 2 Press {HOLD} 2 times during an outside call. To release hold, press {LINE 1} or {LINE 2} that is flashing on the handset.
TG9391.book Page 21 Tuesday, July 8, 2008 8:01 AM Making/Answering Calls Call share This feature allows you to join an existing outside call. : Base unit To join the conversation, press {LINE 1} or {LINE 2} to select the line that is being used by another extension for an outside call, then lift the corded handset. Y Handset To join the conversation, press {LINE 1} or {LINE 2} to select the line that is being used by another extension for an outside call.
TG9391.book Page 22 Tuesday, July 8, 2008 8:01 AM Phonebook Base unit/handset phonebook Key Character {5} J K L 5 j k l 5 M N O 6 m n o 6 {6} The phonebook allows you to make calls without having to dial manually. You can add names and phone numbers to the base unit and handset phonebook independently, and assign each phonebook entry to the desired group.
TG9391.book Page 23 Tuesday, July 8, 2008 8:01 AM Phonebook 1 Proceed with the operation for your unit. Base unit: {C} Handset: {MENU} i {#}{2}{8}{0} 3 2 3 4 {MENU} Searching by group {V}/{^}: “Group” i {SELECT} 1 Proceed with the operation for your unit. Base unit: {C} Handset: {MENU} i {#}{2}{8}{0} 5 6 {V}/{^}: “Group name” i {SELECT} 2 3 {GROUP} 7 Proceed with the operation for your unit. Base unit: {■} (EXIT) Handset: {OFF} {V}/{^}: Select the desired group.
TG9391.book Page 24 Tuesday, July 8, 2008 8:01 AM Phonebook Handset: {MENU} i {#}{2}{8}{0} 2 3 4 5 6 {MENU} Copying an entry {V}/{^}: “Erase all” i {SELECT} {V}/{^}: “Yes” i {SELECT} {V}/{^}: “Yes” i {SELECT} Proceed with the operation for your unit. Base unit: {■} (EXIT) Handset: {OFF} : Base unit 1 2 3 4 {C} 5 {■} (EXIT) Chain dial This feature allows you to dial phone numbers in the phonebook while you are on a call.
TG9391.book Page 25 Tuesday, July 8, 2008 8:01 AM Programming Programmable settings You can customize the unit by programming the following features. To access the features, there are 2 methods: – scrolling through the display menus (page 25) – using the direct commands (page 28) L Mainly the direct command method is used in these operating instructions. Programming by scrolling through the display menus : Base unit / Y Handset 1 2 {MENU} Proceed with the operation for your unit.
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TG9391.book Page 28 Tuesday, July 8, 2008 8:01 AM Programming Programming using the direct commands 1 {MENU} i {#} 2 Enter the desired feature code. 3 {V}/{^}: Select the desired setting. i {SAVE} L This step may vary depending on the feature being programmed. L To exit the operation, press {■}(EXIT) on the base unit or {OFF} on the handset. Note: L The operating unit column shows the unit(s) that can be used to program the item. :: Only the base unit can program the item.
TG9391.book Page 29 Tuesday, July 8, 2008 8:01 AM Programming Operating unit Feature Feature code Setting :/Y Night mode (Start/End) {2}{3}{7} <11:00 PM/06:00 AM> :/Y System setting*1 Page – 31 Phonebook {2}{8}{0} – – 22 Y Play all msg. {3}{2}{4} – – 38 : Play greeting {3}{0}{3} – – 37 Y Play new msg.
TG9391.book Page 30 Tuesday, July 8, 2008 8:01 AM Programming *3 This tone lets you know when you receive an outside call while you are on the other line or an intercom call. If you select “On”, the tone sounds 2 times. *4 Turn this feature off if you prefer not to hear key tones while you are dialing or pressing any keys, including confirmation tones and error tones. *5 If you subscribe to a distinctive ring service (such as IDENTA-RING), select a tone (base unit: tone 1 to 3/handset: tone 1 to 5).
TG9391.book Page 31 Tuesday, July 8, 2008 8:01 AM Programming Special instructions for programmable settings Night mode Night mode allows you to select a span of time during which the unit will not ring for outside calls. This feature is useful for those occasions when you do not want to be disturbed, for example, while sleeping. Night mode can be set independently for each base unit and handset. Important: L Set the date and time beforehand (page 17).
TG9391.book Page 32 Tuesday, July 8, 2008 8:01 AM Programming 2 Proceed with the operation for your unit. Base unit: {■} (EXIT) Handset: {OFF} Registering a unit Operating additional handsets Additional handsets Up to 6 handsets can be registered to the base unit. Important: L See page 5 for information on the available model. Registering a handset to the base unit The supplied handset and base unit are preregistered.
TG9391.book Page 33 Tuesday, July 8, 2008 8:01 AM Caller ID Service : Base unit / Y Handset Using Caller ID service Important: L This unit is Caller ID compatible. To use Caller ID features, you must subscribe to Caller ID service. Contact your service provider/telephone company for details. Caller ID features When an outside call is being received, the caller’s name and phone number are displayed.
TG9391.book Page 34 Tuesday, July 8, 2008 8:01 AM Caller ID Service – if an arrow (>) is displayed after the number, the whole phone number is not shown. Proceed with the operation for your unit. Base unit: Press {8} to see the remaining numbers. To return to the previous display, press {7}. Handset: Press {>} to see the remaining numbers. To return to the previous display, press {<}. L In step 3, the unit automatically uses the line you set in line selection mode (page 17) to call back.
TG9391.book Page 35 Tuesday, July 8, 2008 8:01 AM Caller ID Service 4 5 {V}/{^}: “Yes” i {SELECT} 5 Proceed with the operation for your unit. Base unit: {■} (EXIT) Handset: {OFF} If necessary, edit the party’s phone number (24 digits max.). i {OK} 6 {V}/{^}: Select the desired group (page 22). i {SELECT} 2 times L To add other entries, repeat from step 2. 7 {OFF} Erasing all caller information : Base unit / Y Handset 1 Proceed with the operation for your unit.
TG9391.book Page 36 Tuesday, July 8, 2008 8:01 AM Answering System Answering system The answering system can answer and record calls for you when you are unavailable to answer the phone. Important: L Only 1 person can access the answering system (listen to messages, record a greeting message, etc.) at a time. L When callers leave messages, the unit records the day and time of each message. Make sure the date and time have been correctly set (page 17).
TG9391.book Page 37 Tuesday, July 8, 2008 8:01 AM Answering System Playing back the greeting message Key Operation {PAUSE} Pause message To resume playback, press {6}. {■} (STOP) Stop playback To exit the playback mode, press {■} (EXIT). {ERASE} Erase currently playing message : Base unit 1 2 3 {MENU} i {#}{3}{0}{3} {V}/{^}: Select the desired line(s).
TG9391.book Page 38 Tuesday, July 8, 2008 8:01 AM Answering System Listening to messages using the handset When new messages have been recorded, “New message” is displayed. 1 To play new messages: {MENU} i {#}{3}{2}{3} To play all messages: {MENU} i {#}{3}{2}{4} 2 When finished, press {OFF}.
TG9391.book Page 39 Tuesday, July 8, 2008 8:01 AM Answering System Erasing all messages for the desired line(s) 1 {MENU} i {V}/{^}: “Answering device” i {SELECT} 2 Press {8} repeatedly to select the desired line(s). 3 4 5 {V}/{^}: “Erase all” i {SELECT} Using the answering system remotely 1 Dial your phone number from a touch-tone phone. 2 After the greeting message starts, enter your remote access code. L The unit will announce the number of new messages.
TG9391.book Page 40 Tuesday, July 8, 2008 8:01 AM Answering System Remote commands You can press dial keys to access certain answering system functions without waiting for the voice guidance to prompt you. 1 Select the desired line(s) while you are accessing the answering system if necessary. For line 1: {#}{1} For line 2: {#}{2} For line 1 and line 2: {#}{0} 2 Press the desired dial keys. *1 If pressed within the first 5 seconds of a message, the previous message is played.
TG9391.book Page 41 Tuesday, July 8, 2008 8:01 AM Answering System provider/telephone company does. It is necessary to check the number of rings required to activate the voice mail service provided by your service provider/telephone company before changing this setting. – Change the number of rings of the voice mail service so that the answering system can answer the call first. To do so, contact your service provider/telephone company.
TG9391.book Page 42 Tuesday, July 8, 2008 8:01 AM Voice Mail Service Voice mail service Voice mail is an automatic answering service offered by your service provider/telephone company. After you subscribe to this service, your service provider/telephone company’s voice mail system answers calls for you when you are unavailable to answer the phone or when your line is busy. Messages are recorded by your service provider/telephone company, not your telephone.
TG9391.book Page 43 Tuesday, July 8, 2008 8:01 AM Intercom/Locator Answering an intercom call Intercom Intercom calls can be made: – between the base unit and handset. – between handsets. Note: L When paging unit(s) for an intercom call, the paged unit(s) beeps for 1 minute. L If you receive an outside call while talking on the intercom, an interrupt tone will be heard (page 28). – To answer the call with the base unit, place the corded handset on the cradle, then lift it again.
TG9391.book Page 44 Tuesday, July 8, 2008 8:01 AM Intercom/Locator 2 To page the base unit, press {0}. To page another handset, enter its extension number. 3 Wait for the paged party to answer. L If the paged party does not answer, press {LINE 1} or {LINE 2} that is flashing on the handset to return to the outside call. 4 {OFF} L The outside call is being routed to the destination unit. L To put both lines on hold, press {HOLD}.
TG9391.book Page 45 Tuesday, July 8, 2008 8:01 AM Intercom/Locator 1 During an outside call, press {INTERCOM} once to put the call on hold. 2 To page the base unit, press {0}. To page another handset, enter its extension number. 3 When the paged party answers, press {CONF}. L The 2 calls are combined. L To leave the conference, press {OFF}. The other 2 parties can continue the conversation. Note for the base unit and handset: L The outside call can be put on hold by pressing {HOLD}.
TG9391.book Page 46 Tuesday, July 8, 2008 8:01 AM Useful Information Wall mounting for charger Belt clip 1 You can hang the handset on your belt or pocket using the supplied belt clip. Drive the screws (not supplied) into the wall. 25.4 mm (1 inch) To attach the belt clip Screws (120 V AC, 60 Hz) 2 Mount the charger (A), then slide it down (B) and to the right (C) until it is secure.
TG9391.book Page 47 Tuesday, July 8, 2008 8:01 AM Useful Information Error messages If the unit detects a problem, one of the following messages is shown on the display. Display message Cause/solution Busy L L L L Check tel line 1 Check tel line 2 L The supplied telephone line cord has not been connected yet or not connected properly. Check the connections (page 13). L If you use the unit as a single-line telephone only, erase the message as follows: To erase “Check tel line 1”, press {MENU}.
TG9391.book Page 48 Tuesday, July 8, 2008 8:01 AM Useful Information Troubleshooting If you still have difficulties after following the instructions in this section, disconnect the base unit’s AC adaptor, then reconnect the base unit’s AC adaptor. Remove the batteries from the handset, and then insert the batteries into the handset again. General use Problem Cause/solution The unit does not work. L L L L I cannot hear a dial tone. L The base unit’s AC adaptor or telephone line cord is not connected.
TG9391.book Page 49 Tuesday, July 8, 2008 8:01 AM Useful Information Battery recharge Problem Cause/solution The handset beeps and/or 3 flashes. L Battery charge is low. Fully charge the batteries (page 15). I fully charged the batteries, but 3 still flashes or 4 is displayed. L Clean the charge contacts and charge again (page 16). L It is time to replace the batteries (page 15). I fully charged the batteries, but the operating time seems to be shorter.
TG9391.book Page 50 Tuesday, July 8, 2008 8:01 AM Useful Information Problem Cause/solution Caller information is displayed late. L Depending on your service provider/telephone company, the unit may display the caller’s information at 2nd ring or later. L Move closer to the base unit. The caller list/incoming phone numbers are not edited automatically. L The Caller ID number auto edit feature is turned off. Turn it on and try again (page 28).
TG9391.book Page 51 Tuesday, July 8, 2008 8:01 AM Useful Information Problem Cause/solution I cannot operate the answering system remotely. L You are entering the wrong remote access code. If you forgot the remote access code, store a new remote access code (page 39). L Press each key firmly. L The answering system is turned off. Turn it on (page 40). L You are using a rotary/pulse telephone. Try again using a touch-tone phone.
TG9391.book Page 52 Tuesday, July 8, 2008 8:01 AM Useful Information FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.
TG9391.book Page 53 Tuesday, July 8, 2008 8:01 AM Useful Information 2) Perform such activities in the off-peak hours, such as early morning or late evenings. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone.
TG9391.book Page 54 Tuesday, July 8, 2008 8:01 AM Useful Information Notice ENERGY STAR As an ENERGY STAR® Participant, Panasonic has determined that this product meets the ENERGY STAR guidelines for energy efficiency. ENERGY STAR is a U.S. registered mark. 54 For assistance, please visit http://www.panasonic.
TG9391.book Page 55 Tuesday, July 8, 2008 8:01 AM Useful Information Specifications L The illustrations in these instructions may vary slightly from the actual product. ■ Standard: DECT 6.0 (Digital Enhanced Cordless Telecommunications 6.0) ■ Number of channels: 60 Duplex Channels ■ Frequency range: 1.92 GHz to 1.
TG9391.book Page 56 Tuesday, July 8, 2008 8:01 AM Useful Information Customer services Customer Services Directory Obtain Product Information and Operating Assistance; locate your nearest Dealer or Service Center; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at: http://www.panasonic.com/help or, contact us via the web at: http://www.panasonic.
TG9391.book Page 57 Tuesday, July 8, 2008 8:01 AM Useful Information Warranty PANASONIC CONSUMER ELECTRONICS COMPANY, DIVISION OF PANASONIC CORPORATION OF NORTH AMERICA One Panasonic Way, Secaucus, New Jersey 07094 PANASONIC PUERTO RICO, INC. San Gabriel Industrial Park, Ave. 65 de Infantería, Km. 9.
TG9391.book Page 58 Tuesday, July 8, 2008 8:01 AM Useful Information Limited Warranty Limits And Exclusions This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship, and DOES NOT COVER normal wear and tear or cosmetic damage.
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TG9391.book Page 60 Tuesday, July 8, 2008 8:01 AM If you need assistance with setup or operation 1 Visit our website: http://www.panasonic.com/help 2 Contact us via the web at: http://www.panasonic.com/contactinfo 3 Call us at: 1-800-211-PANA (1-800-211-7262) TTY users (hearing or speech impaired users) can call 1-877-833-8855. When you ship the product L Carefully pack your unit, preferably in the original carton. L Attach a letter, detailing the symptom.