User's Manual

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WARRANTY AND TECHNICAL ASSISTANCE

INFORMATION

Returns Policy and Limited Warranty

1 year warranty from the manufacturer for the end

user

Warranty

Dell Inc. (“Dell”) warrants to the end user, in accordance

with the following provisions, that its hardware products,

purchased by the end user directly from Dell or from an

authorized distributor/reseller of Dell in Latin America

or the Caribbean, are free from defects in materials,

workmanship and design affecting normal use for a

period of one year from original purchase date. Products

for which a proper claim is made shall be, at Dell’s

discretion (in those jurisdictions where such decision lies

in Dell’s power), repaired or replaced at Dell’s expense.

All the parts removed from the repaired products shall

become the property of Dell. Dell uses parts from various

manufacturers to make repairs. The parts may be new

or refurbished (except when by law Dell must use new

parts in the repair) and of equivalent or higher quality

and technology, with respect to the original product

specifications.

Exclusions

This warranty does not apply to defects arising from:

•Normal wear and tear.

•Suitability of the product for a particular purpose

or use (this exclusion does not apply to products

purchased in Peru).

•Third-party products, such as software, whose

warranty shall be delivered to the customer directly by

the manufacturer or licensor of said products.

•Any instruction given by the customer and performed

by Dell.

•Causes not attributable to defects of manufacture

and/or defects of material.

•Product defects which do not cause a discrepancy

between what is offered and what is delivered (this

exclusion does not apply to products purchased

in Peru).

•Replacement of parts, repair or attempt to repair the

product by persons not authorized by Dell.

•Lack of maintenance or service of the product in

accordance with the indications in the instruction

manual.

•Accidents or negligence in use of the Product.

•Abuse or improper use of the product or use other

than normal domestic use, or not in accordance with

the instruction manual.

•Bad connection of the product to other products

indicated in the instruction manual or connection of

the product to any equipment other than those.

•“Presence of sand, spills from liquid substances, water,

burns or any foreign element inside the product.

•Spikes or drops in voltage in the network or

connection of the product to networks whose voltage

does not correspond to that listed in the instruction

manual.

•Damage caused by floods, earthquakes, fire, electrical

storms, impacts, and/or incorrect transport.

•Any disposable part, for example batteries, unless

damage is due to a defect in the materials or

workmanship.

•If any Dell serial number or service label has been

eliminated or erased.

•Breakage or cracking of LED or screen.

•Force majeure or act of God, and, in general, any

event that is outside the possible control of Dell.

How to Make a Claim

The type of service for responding to a warranty claim

may vary depending on the product and on your choices

at the time of purchase. If you are not certain about

what type of warranty you have, you must contact

your sales representative or authorized Dell distributor/

reseller or check the state of the warranty on the Dell

support web page. If you acquired the product through

an authorized distributor/reseller, Dell will only provide

the service when the end user has transferred ownership

(“tag transfer”) as part of the online registration process.

However, the warranty period starts when the user

receives the product, and registration is part of the

support process if the end user has not done so before

contacting Dell technical support.

Steps for making a claim:

1. If the product was acquired directly from Dell

go to step #2, otherwise you must complete the

registration process:

a. Connect to Internet and visit the web site to

www.dell.com/registro.

b. Select the language and country where you

purchased your equipment and complete the

online form with the information requested.

c. After completing the form click “send”

2. Connect with Dell Technical support. You may

choose the contact method you prefer: e-mail,

chat or phone. The contact options appear on

the Dell support web page. (The support numbers

for the region can be found at the end of this

document; to see the up-to-date list, visit this page

www.dell.com/la/soporte).

3. Have the following information ready for the

technical support agent:

a. Customer information including place and

date of purchase.

b. Service label on the machine or in its

absence the Express Service Code.

c. Symptoms at the time of the defect.

4. Depending on the warranty service that you have

acquired (not all types of warranty are available in all

countries and/or cities), the Dell technical support

will give instructions on the case to determine if the

problem is covered by the hardware warranty and if

replacement of parts is required.

a. Service on Authorized Service Network.

i. The Dell agent will perform a

diagnostic of the problem with your

help, giving you instructions by phone

and if necessary connecting remotely

(with your consent) to your computer.

ii. The technician will inform you of the

service centers available in you city.

iii. You will be responsible for taking

your equipment to the service center

and collecting it after completion of

the repair.

b. Collection and Delivery Service for Laptop

Computers.