Warranty Guide

D. Limited Warranties, Warranty Coverage Limitations, Transferability, Shipping Charges and Notice
Limited Warranties
If You provide Pella notice of a defect in materials or workmanship that significantly impairs the operation and function in Your
Pella Wood Product within the timeframe specified in the tables below that starts from the date of sale by a Pella authorized
dealer to the original purchaser, Pella shall, at its sole option: 1) repair or replace the defective part(s) or product(s) (with cost of
labor included only within the timeframe defined for the “Labor Coverage”) or 2) refund the original purchase price. Repairs or
replacements will be the closest equivalent current product or component and may not exactly match the original. Normal wear
and fading are not covered, with additional clarification provided in the Warranty Coverage Limitations.
Pella Wood Product — Basic Coverage (includes coverage for wood deterioration and
exterior aluminum cladding paint crack or peel in nonseacoast
1
environments)
Limited Lifetime
2
Warranty
Nontransferable
Pella Wood Product — Nonlaminated Glass (IG) Coverage
Limited Lifetime
2
Warranty
Nontransferable
Pella Wood Product — Warranty Coverage Limitations
See Warranty Coverage Limitations
Labor Coverage (for repair or replacement)
Two-Year (2-Year) Limited Warranty
Transferable
Pella Wood Product — Basic Coverage (includes coverage for wood deterioration
and exterior aluminum cladding paint crack or peel in nonseacoast
1
environments)
Ten-Year (10-Year) Limited Warranty
Transferable
Pella Wood Product — Nonlaminated Glass (IG) Coverage
Twenty-Year (20-Year) year Limited Warranty
Nontransferable
Pella Wood Product — Warranty Coverage Limitations
See Warranty Coverage Limitations
Labor Coverage (for repair or replacement)
Two-Year (2-Year) Limited Warranty
Transferable
Warranty Coverage Limitations (Applies to Both Owner-Occupied Single-Family Residence and Commercial
3
)
Hardware
Defect
Ten-Year (10-Year) Limited Warranty, Transferable
Defect that significantly impairs the operation
and function of the Pella Wood Product.
Laminated Glass
(includes Impact)
Defect
Ten-Year (10-Year) Limited Warranty, Transferable
Defect that significantly impairs the operation
and function of the Pella Wood Product.
Screen or Blind or Shade
Defect
Ten-Year (10-Year) Limited Warranty, Transferable
Defect that significantly impairs the operation
and function of the Pella Wood Product.
Interior Factory Finish
Crack or Peel or
Chalk or Fade
Two-Year (2-Year) Limited Warranty, Transferable
Coverage for chalk is for excessive chalk
4
and
fade is for excessive fade.
5
Pella Insynctive
®
Products
Pella Insynctive products are not covered by this Limited Warranty and are covered by the Pella Insynctive
products Limited Warranty in effect at the time of purchase.
1
Seacoast is defined as within two (2) miles from a coastal seashore.
2
Limited Lifetime is for as long as the original purchaser of the Pella Wood Product owns and occupies the home into which the Pella Wood Product is installed.
3
Commercial is defined as other than Owner-Occupied Single-Family Residence. For example, Commercial includes a Nonowner-Occupied Single-Family Residence such as a rental property.
4
Excessive chalk is considered to be chalk in excess of a numerical rating of six (6) when measured in accordance with the standard procedures specified in ASTM D4214-07 Method A.
5
Excessive fade is considered to be fade or change in color in excess of five (5) “delta E” units (Hunter) calculated in accordance with ASTM D2244-16. Color change will be measured on the
exposed painted surface, which has been cleaned of surface soils, and the corresponding values will be measured on the original or unexposed painted surface. It should be understood
that fading or color changes may not be uniform if the surfaces are not equally exposed to the sun and elements, and Pella makes no warranty with respect to the uniformity of fading under
such circumstances.
Notes
Warranty for Original Purchaser
Description
Features
Pella Wood Product — General Warranty Coverage Limitations
Commercial
3
Warranty for Original Purchaser Transferability
Owner-Occupied Single-Family Residence Warranty for Original Purchaser Transferability