Warranty Guide

water infiltration; deficiencies in building design, construction and maintenance; failure to install Pella Wood Product in accordance
with Pella Installation Instructions; or the use of Pella Wood Product in barrier wall systems, which do not allow for proper
management of moisture within the wall system (see the following). The determination of the suitability of all building components,
including the use of Pella Wood Product, as well as the design and installation of flashing and sealing systems, is the responsibility of
Purchaser or User, the architect, contractor, installer or other construction professional and is not the responsibility of Pella. All risks
related to building design and construction, or the maintenance, installation and use of Pella Wood Product shall be assumed by
Purchaser and/or User.
IMPORTANT NOTICE: Pella Wood Product should not be used in barrier wall systems which do not allow for proper management
of moisture within the wall systems, such as Exterior Insulation Finish Systems (EIFS) (also known as synthetic stucco) or similar
systems. Except in the states of California, New Mexico, Arizona, Nevada, Utah and Colorado, Pella makes no warranty of any kind
on, and assumes no responsibility for, Pella
®
windows and doors installed in barrier wall systems. In the states listed above, the
installation of Pella Wood Product in EIFS or similar barrier systems must be in accordance with Pella’s instructions for that type of
construction.
Limitation of Remedy
THE EXCLUSIVE REMEDY OF THE PURCHASER OR USER, AND THE SOLE LIABILITY OF PELLA, ITS SUBSIDIARIES AND SELLER
FOR ANY AND ALL CLAIMS, LOSSES, INJURIES OR DAMAGES (INCLUDING CLAIMS BASED ON BREACH OF WARRANTY,
CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHERWISE) RESULTING FROM THE SALE, INSTALLATION OR USE OF
THESE PRODUCTS, SHALL BE, AT THE OPTION OF PELLA, THE REPAIR OR REPLACEMENT OF THE PRODUCT OR COMPONENT
OR THE RETURN OF THE ORIGINAL PURCHASE PRICE OF THE PRODUCT, AS PROVIDED HEREIN. IN NO EVENT SHALL THE
LIABILITY OF PELLA OR SELLER EXCEED THE PRICE PAID FOR THE PRODUCT. Replacement products or components shall be a
reasonably similar current product and may not exactly match the original. Even where Pella chooses to repair or replace product
or component within two (2) years of the date of sale, the costs covered by this warranty do not include any labor or material costs
associated with finishing space surrounding or adjacent to the repaired or replaced product, including furnishing any trim or other
carpentry work. Replacement product provided pursuant to this Limited Warranty shall be subject to the applicable Pella product
Limited Warranty only for the remainder of the original warranty period on the product being replaced. If Pella or Seller provides
any of the remedies identified in the Limited Warranties above (i.e., repair, replacement of product or component, or refund of the
purchase price), then Purchaser and/or User agree that this limitation of remedy shall not have failed of its essential purpose.
F. DISCLAIMERS — WHAT THIS LIMITED WARRANTY DOES NOT COVER
The following are not considered defects in materials or workmanship under this Limited Warranty, and Pella is not responsible for
or makes no warranty as to:
1) Product failure, loss or damage due to:
•
Normal wear and fading.
•
Damage caused by inappropriate finishes, solvents, brickwash or cleaning chemicals.
•
Structural settlement, movement or vibration.
•
Improper storage, handling, installation, finishing, use, modification or maintenance.
•
Acts of God.
•
Accidents, including glass breakage not the fault of Pella, misuse, abuse, alterations, improper handling,
operation or cleaning.
•
Repairs or modifications performed by anyone other than Pella (or one of its subcontractors).
•
Application of after-market window films to glass surfaces.
•
Mechanical abrasion to finishes.
•
Nonfactory-applied finishes, applied sealants or caulking. Finishes applied by the local dealer/contractor and finishes of
non-Pella products are not covered by this warranty.
•
Damage caused by failing to finish the products in a timely manner to protect them from UV rays and the elements.
•
Wood windows and doors with unfinished Mahogany exteriors: not being properly finished upon receipt, not refinished
annually and/or finished prior to installation.
•
The purchaser’s choice of finish, or whether the chosen finish is a match to other or existing finishes.
•
Product or finishes exposed to excessive localized heat, high moisture environments (including pools, hot tubs and
greenhouses) or water leakage.
•
Interior prime finish.
•
Finish failure or any other losses arising from defects in the existing structure.
•
Salt spray (except to the extent modified by the Seacoast Exterior Paint Limited Warranty).
•
Salt and other abrasive materials that have been allowed to build up on the Seacoast Exterior Paint finish or EnduraClad
®
Plus finish as well as any other damage which is a result of the failure to maintain the windows according to the maintenance
instructions in the Pella Wood Window and Door Owner’s Manual and/or failing to rinse the windows on a quarterly basis.
•
Any breaches, such as scratches, chips or abrasions in the Seacoast Exterior Paint finish and EnduraClad Plus finish that have not
been repaired immediately.
•
Acid rain or other corrosive elements.
•
Damage and/or discoloration to fabric shades and Slimshade
®
blinds from product usage, sun exposure, abuse or age,
including variations in color or texture or loss of pleating if fabric shade is not being cycled (held in the raised position a portion
of the time). Pella considers these things as normal wear and tear, and they are not covered under the warranty.
•
Damage caused by high in-home humidity (condensation, frost and mold).