Warranty Guide

•
Products subjected to conditions outside product design limitations.
•
Improperly installed security systems.
•
Products with modifications that are not approved by Pella Corporation.
•
Hardware finishes.
•
Ripping, tearing or other damage not the fault of Pella to window screens associated with wear and tear through product use.
•
Insects, including grasshoppers (with the exception of coverage for termites).
•
Finishing or modifying the structure containing the repaired or replaced product.
•
The purchase, damage, repair or replacement of non-Pella products.
•
Products that have not been paid for in full.
2) Minor imperfections in the product:
•
Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision.
•
Minor variations in glass color.
•
Variations in wood grain, color, texture or natural characteristics.
•
Variations in anodized finish color and microcracking also known as crazing.
3) Installation inconsistent with Pella installation instructions:
•
Damage resulting in whole or in part from installation inconsistent with Pella’s installation instructions.
•
Altered or reinstalled products.
•
Products used in nonvertical glazing applications.
•
Combinations not built by Pella or not built in accordance with Pella’s recommendations for mulling and combining
Pella
®
products.
G. Additional Information and Miscellaneous Terms
WDMA Hallmark Certification
Window & Door Manufacturers Association (WDMA) Hallmark Certification requires the performance of at least one product of
the product line to be tested in accordance with the applicable performance standards and verified by an independent party.
The certification indicates that the product(s) of the product line passed the applicable tests. The certification does not apply to
mulled and/or product combinations unless noted. Actual product results will vary and change over the product’s life. For details, go
to wdma.com.
NFRC Standards
Pella
®
products labeled with the National Fenestration Rating Council (NFRC) Energy Performance label are rated in accordance
with NFRC standards. NFRC ratings are based on a combination of computer simulations and/or physical testing of product
samples. Actual results will vary and change over the product’s life. The rating applies to the product and does not apply to
mulled and/or product combinations unless noted. For details, go to NFRC.org.
Argon
For Pella products labeled as having Low-E insulating glass with argon, Pella injects argon at the time of manufacture. No
warranty is made as to the amount or percentage of argon present in the insulating glass. It is known that argon within insulating
glass dissipates over time. Pella makes no warranty regarding the rate of dissipation of argon or the amount of argon remaining in
the window at any time after manufacture.
Claim Procedure
Claims may be made by writing to Pella Corporation, Customer Service Department, 102 Main Street, Pella, Iowa 50219 , by
calling Customer Service Department at 877-473-5527, or by going to pella.com. Please refer to pella.com for information You
should provide as part of Your claim.
No Statement of Useful Life
This Limited Warranty is not a statement of the useful life of any Pella products, but a warranty to repair, replace or refund as
described by this Limited Warranty.
No Waiver
Pella may, in its discretion, extend benefits beyond what is covered under this Limited Warranty. Any such extension shall apply
only to the specific instance in which it is granted, and it shall not constitute a waiver of Pella’s right to strictly enforce this Limited
Warranty in any or all other circumstances.
No Modifications
By purchasing, installing or using the product covered by this Limited Warranty, You agree that You are not relying on any
statements made by anyone, written or oral, that are contrary or in addition to this Limited Warranty. This Limited Warranty may
only be modified by written agreement signed by a duly authorized representative of Pella.
For the most up-to-date warranty information, see the complete warranties for Pella products on pella.com. Read the Pella Wood
Window and Patio Door Owner’s Manual for the required care and maintenance of Your Pella Wood Product. Pella Owner’s
Manuals are available on pella.com.
© 2018 Pella Corporation WPW0118