Installation Guide

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Troubleshooting Guide

Pella

Storm Doors Limited Warranty

If you have a question that you do not see listed here, or have not been able to resolve

through your Pella

Owner’s Guide and Installation Manual, call one of our customer service

representatives toll-free at 1-800-374-4758 or visit www.pellastormdoors.com.

Common Questions Probable Causes Suggested Solutions

Door does not open or close properly Entryway framing is out or square/plumb

or frame is warped

1. Verify the entryway framing and shim as necessary. [see

page 2]

Closer(s) out of position or adjustment 1. Remove the adjustment screw from the closer(s), cycle

the door a few times, then replace the screw.

2. Adjust the position of the closer door bracket until the

door operates properly.

Bottom Expander is out of position 1. Verify the expander is centered on the door—adjust if

necessary.

2. Verify the expander is not too low—adjust as necessary.

Hinges are binding 1. Verify mounting frame screws are not over tightened—

back off screws slightly.

2. Verify entryway framing is not twisted or warped—shim

or modify as necessary.

3. Verify hinge mounting frame is not twisted or bent —

replace if necessary.

Handle does not latch properly Latch not hitting trim plate 1. Adjust the trim plate until the latch catches. [see

separate hardware instruction]

Closer is out of position 1. See "Closer(s) out of position" in the "Door does not

open or close properly" question above.

Water between the storm door and

entry door

Bottom Sweep is making a tight seal

against the door sill

1. Open the storm door and notch up to 1/2" off the ends

of the black vinyl sweep.

Congratulations on choosing a Pella storm door to protect and beautify your home. This superior quality door has been designed to give you years of trouble-free

service, and you are protected by this limited warranty:

Pella warrants to the ORIGINAL HOMEOWNER PURCHASER of this storm door that it will, without charge to the purchaser, provide parts or exchange, at its option, any

door determined to be defective in material or workmanship for 20 years after the purchase date. The purchaser will be responsible for transportation charges. Should

the door be determined to be defective in material or workmanship AFTER 20 years from the purchase date, the original purchaser may buy one new Pella storm door

at 50% of the then- current manufacturer’s suggested list price for as long as the original purchaser owns the home on which the door was installed. The purchase must

be made directly from the factory, and all transportation charges are the responsibility of the purchaser.

Should the door be determined to be defective and the purchaser incurs a reinstallation cost within three years of the purchase date, he or she may be reimbursed for

these costs up to a maximum of $25.00, upon furnishing a copy of the invoice for the reinstallation costs.

As a condition of this warranty, it is required that the door be used for residential use only in an owner-occupied home, that it be installed properly as an operating

door according to manufacturer’s instructions, and that it not be altered in any way. For multi-unit housing applications, ask your dealer for a copy of the appropriate

warranty or phone Pella’s Customer Service Department at the phone number listed below. This warranty is not transferable.

To make a claim under this warranty, you should:

a) Call our Customer Service Department at 1-888-646-5354 or write to Pella Warranty Service; 2333 Eastbrook Drive; Brookings, SD 57006 USA.

b) Furnish original or a copy of the sales receipt or other documents showing the original purchase date and that you are the original purchaser of this door.

Exchange is limited to supplying a replacement door of comparable size, style, and color and does not include cost of removal or installation except as noted.

The warranty on the latch set and air closer is one year, and any labor charges are not covered. This warranty excludes all damage to glass and screen. This warranty

does not cover problems caused by improper storage, handling, installation, use, modiﬁcation, or maintenance, by Acts of God or by accidents, including acciden-

tal glass breakage. It does not apply to normal wear or discoloration of ﬁnish; ﬁnish problems caused by mechanical damage or abrasion; normal effects of sun and

weather, including acid rain, salt spray, or other corrosive elements; damage caused by severe wind; or damage caused by customer abuse or neglect. Handle ﬁnish is

guaranteed not to tarnish and carries a lifetime ﬁnish warranty for as long as the purchaser owns their home.

THIS WARRANTY EXCLUDES ALL INCIDENTAL AND CONSEQUENTIAL DAMAGES. Nothing in this document shall give rise to or extend the period of any warranties im-

plied under state or provincial law, and no implied warranty shall extend beyond the periods covered by this written warranty. Neither Pella Corporation nor any seller

of Pella products will be responsible for incidental or consequential damages which may result from a product defect or malfunction. Some states do not allow the

exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you speciﬁc legal rights,

and you may have additional rights which vary from state to state. Effective 1/2018.