Operation Manual

49 ENGLISH 49
TROUBLESHOOTING
This chapter summarizes the most common problems you could encoun-
ter with your machine.
If you are unable to solve the problem with the information below, visit
www.saeco.com/support for a list of frequently asked questions or con-
tact the Philips Saeco hotline in your country.
Contact details can be found in the warranty booklet packed separately or
at www.saeco.com/support.
Machine actions Causes Solutions
The machine does not turn
on.
The machine is not connected to
the electric network, or the power
button is in the “O” position.
Connect the machine to the electric
network and turn the power button
to the “I” position.
The drip tray gets  lled al-
though no water is drained.
Water is sometimes drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
This is a normal behaviour of the
machine.
The
“ ” light is always dis-
played on the machine.
The co ee grounds drawer has
been emptied with the machine
o .
The co ee grounds drawer must
always be emptied with the machine
on.
Co ee is not hot enough. The cups are cold. Preheat the cups with hot water.
Co ee does not have enough
crema
(see note)*.
The blend is unsuitable, co ee is
not freshly roasted or the grind is
too coarse.
Change co ee blend or adjust the
grind setting as explained in the
“Adjusting the Co ee Grinder”
chapter.
The machine takes a long
time to warm up or the
amount of water dispensed
is too little.
The machine circuit is clogged by
limescale.
Descale the machine.
The brew group cannot be
removed.
The brew group is out of place. Turn on the machine. Close the ser-
vice door. The brew group automati-
cally returns to the initial position.
The co ee grounds drawer is
inserted.
Remove the co ee grounds drawer
before removing the brew group.
The brew group cannot be
inserted.
The brew group is not in the o
position.
Make sure that the brew group in
the o position, as described in the
“Weekly Cleaning of the Brew Group”
chapter.
The gearmotor is not in the correct
position.
Insert the drip tray and the co ee
grounds drawer. Close the service door.
Turn on the machine without inserting
the brew group. The gearmotor moves
back to the correct position. Turn o
the machine and reinsert the brew
group as described in the “Weekly
Cleaning of the Brew Group” chapter.