Philips Lifeline CarePartner Communicator 6900/6800/AT Series Units User’s Manual
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Important Phone Numbers List of My “Responders” and “People to Notify”: “Responders” are people you know whom Lifeline will call to come to your assistance in case of an emergency. “People to Notify” are people who will be notified that you required help but who are not involved in coming to your assistance. Please see pages 32-33 for more information.
Table of Contents Contents Your Philips Lifeline Service...................................................... 5 Welcome to Philips Lifeline...................................... 6 Setting Up Your Lifeline Service............................... 6 Calling for Help........................................................... 6 Hands-Free Telephone Answering........................... 8 Equipment Service...................................................... 8 Frequently Asked Questions..........................
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Your Contact Information....................................................... 31 What Is a “Responder”?.......................................... 32 Choosing a Responder............................................ 32 Who Are “People to Notify”?................................ 33 Troubleshooting......................................................................... 35 What the Communicator Lights Indicate...........
Service Philips Lifeline 6900/6800/AT Series User’s Manual Your Philips Lifeline Service Topics described in this chapter include: Welcome to Philips Lifeline...................................... 6 Setting Up Your Lifeline Service.............................. 6 Calling for Help........................................................... 6 Hands-Free Telephone Answering........................... 8 Equipment Service...................................................... 8 Frequently Asked Questions........
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Welcome to Philips Lifeline This section discusses everything you will need to know about using your Lifeline Service. Setting Up Your Lifeline Service Your Lifeline Communicator must be properly set up, and the coverage range of your Personal Help Button must be determined for your Lifeline Service.
Service Note: If you cannot speak or be heard, the Personal Response Associate will try calling you back on your telephone. If you cannot answer the phone or if the Personal Response Associate cannot hear you, Lifeline will send help to your home. 3. The Response Center will assess the situation. The Personal Response Associate will assess the type of response that is needed, determining whether to send someone from your list of Responders or dispatch an emergency service to your home. 4.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Hands-Free Telephone Answering Your Communicator has a feature that allows you to answer routine telephone calls by simply pressing your Personal Help Button while the telephone is ringing. 1. When the telephone rings, wait for it to ring at least two times, and then press your Personal Help Button to answer the call. 2. Speak in the direction of your Lifeline Communicator. 3.
Service Frequently Asked Questions What happens if I send a Help Call and the Response Center can’t hear me? The Lifeline Personal Response Associate will probably be able to hear you through the highly sensitive microphone. However, if you cannot speak or be heard, Lifeline will call your home phone. If no one answers and you still cannot be contacted, help will automatically be sent. What if I move to a different home or apartment? We can transfer your service to your new or second home.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Can Lifeline be used with digital or Internet-based (VoIP) phone service? Lifeline can be used on either traditional or VoIP-based phone service. But please be prudent with the provider you choose. There are differences in the quality of service from different providers, and not all providers are required to uphold the regulated standards of service.
Service Philips Lifeline 6900/6800/AT Series User’s Manual 11
Your Philips Lifeline Communicator P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l
Philips Lifeline 6900/6800/AT Series User’s Manual Communicator Your Philips Lifeline Communicator Topics described in this chapter include: Features.......................................................................14 Safety Information.....................................................16 Cleaning Your Communicator................................17 Communicator Battery............................................17 Frequently Asked Questions...................................
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Features: Front Antenna Receives the signal from your Personal Help Button Yellow Status Light Will flash when the Reset Bar needs to be pressed Reset Bar • Used during the setup process • Is pressed to hear what is wrong when the yellow and green lights are flashing • Is pressed by Responders to inform Lifeline that you have been assisted after a help call has been placed Green Status Light Red Help Button Sends a
Features: Back Power Switch Must be on at all times for your Lifeline service to work Communicator Power Connector Connects the Communicator to the wall and provides power Purple Phone Cord Jack Connects your own phone to your Communicator (optional) Telephone Connector Connects your Communicator to your household phone jack Volume Control Controls the volume level of the Lifeline Associate and the voice prompts Philips Lifeline 6900/6800/AT Series User’s Manual 15
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Safety Information 1. The Communicator must be placed in an indoor living area. 2. If any phones are left off the hook, there will not be a dial tone and the Communicator will not be able to place a Help Call. This problem can be addressed by plugging the Communicator phone cord into an RJ31X/CA38A type jack, which your phone company may be able to assist you with. 3.
Cleaning Your Communicator Communicator Keep the Communicator free of dust by wiping it with a soft cotton cloth. If additional cleaning is required, follow the steps below: 1. Turn the POWER switch OFF, and unplug the power cord from the electrical outlet. Unplug the telephone cord from the wall jack. Note: You cannot use your Lifeline Service to call for help while the Communicator is turned off or the telephone cord is disconnected.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Frequently Asked Questions How can I be sure my Lifeline Communicator is working? The Communicator is working properly if the green status light on it is showing a steady green. If the green and yellow lights are flashing, press the Reset Bar to hear what is wrong.
Philips Lifeline 6900/6800/AT Series User’s Manual Communicator What is the difference between the red Help Button on the Communicator and the Personal Help Button around my neck or on my wrist? They both function in the same way, placing calls to our Response Center when pressed. But the button around your neck (or on your wrist) is always with you, so it is more convenient to use since you are not always near your Lifeline Communicator.
Your Personal Help Button P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l
Philips Lifeline 6900/6800/AT Series User’s Manual Your Personal Help Button Topics described in this chapter include: About Your Personal Help Button.........................22 Personal Help Button Adjusting Your Help Button Cord and Strap.......24 Using the Wrist Strap...............................................25 Cleaning Your Personal Help Button.....................26 Setting Up a New Personal Help Button.............27 Frequently Asked Questions...................................
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l About Your Personal Help Button Your Lifeline Communicator allows you to summon assistance 24 hours a day by simply pressing your waterproof Personal Help Button. When you press your Personal Help Button, it transmits a signal to your Lifeline Communicator. The Communicator then calls the Lifeline Response Center for you. Important Reminders 1.
Your welcome call is being dialed. Please wait. Hello, Mrs. Smith. Thank you for choosing Lifeline. My name is . . . 1 2 3 Personal Help Button 4. You may order additional Personal Help Buttons for other members of your household. Contact Philips Lifeline. 5. Be sure to test the range of your Personal Help Button when you set up the system. See the Quick Setup Guide for instructions. 6. Do not remove the label on the back of the Personal Help Button.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Adjusting Your Personal Help Button Neck Cord and Strap To shorten: With a tab between your first finger and thumb of each hand, slide both tabs apart in line with your shoulders. To lengthen: Pull one strand of the neck cord while sliding the tab to the back. Repeat on the other side.
Using the Wrist Strap Call Philips Lifeline if you prefer a wrist strap and need one sent to you. To attach: 1. Move the power switch on the back of the Lifeline Communicator to the OFF position before attaching the wrist strap. Personal Help Button 2. Remove the watch pins at each end of the button by inserting a small paper clip or similar tool into the holes located on both outside edges. 3. Position the wrist strap over the back of the button. 4.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Cleaning Your Personal Help Button Your Personal Help Button is completely waterproof, so you can submerge it in warm water for easy cleaning. 1. Turn the POWER switch on the back of your Communicator to the OFF position. This ensures that a false Help Call won’t be sent while you are cleaning your Personal Help Button. Note: You cannot use your Lifeline Service to call for help while the Communicator is turned off.
Setting Up a New Personal Help Button If you receive a new Personal Help Button from Lifeline, you may need to set it up to work with your Lifeline Communicator. If so, please complete the following steps: 1. With the POWER switch on the back of your Communicator in the ON position, and the new Personal Help Button in hand, PRESS DOWN and HOLD DOWN the Reset Bar. The Communicator will announce: “Start Test.” Personal Help Button 2.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Frequently Asked Questions Can I wear my Personal Help Button in the shower or bath? Yes! The Personal Help Button is completely waterproof, and we ask that you wear it at all times whenever you are in your home. The bathroom is a high-risk area where people often slip and fall. But please note that the Personal Help Button cannot send a signal when it is fully submerged under water.
What happens if I push my Personal Help Button and I can’t get to the phone or Communicator? Stay where you are. Your Lifeline Communicator contains a highly sensitive microphone and a loud speaker. If you still can’t hear it or answer the Lifeline Personal Response Associate, Lifeline will place a call to your home. If there is no answer, Lifeline will immediately send emergency services.
Your Responder and Notify Information P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l
Philips Lifeline 6900/6800/AT Series User’s Manual Your Contact Information Topics described in this chapter include: What Is a “Responder”?...........................................32 Choosing a Responder.............................................32 Who Are “People to Notify”?.................................
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l What Is a “Responder”? As a Lifeline subscriber, you should have one or more people who have agreed to be “Responders.” These are people you know whom Lifeline will call in an emergency, when appropriate. Examples include: neighbors, friends, relatives, your current nursing aide, etc.
Who Are “People to Notify”? When you provide your personal information to Lifeline, you are asked which people you would like to have respond in the event of an incident. These are “Responders.” Typically, these are family, friends and neighbors who are nearby and could come to assist you. Often, there are other people you would like to be contacted if you need assistance, but you would not expect them to be available to assist you.
Troubleshooting P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l
Philips Lifeline 6900/6800/AT Series User’s Manual Troubleshooting The following chapter provides some simple troubleshooting tips. If you have any questions about your Philips Lifeline Communicator, Personal Help Button or other aspects of your Lifeline Service, please contact Philips Lifeline.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l What the Communicator Lights Indicate Green Yellow What It Means OFF OFF OFF Unit does not have power or is switched off. ON OFF OFF Unit is ready for use. FLASH OFF Reset Bar should be pressed for an announcement. OFF FLASH During Help Call FLASH ON ON 36 Red OFF Troubleshooting Help Call to Lifeline is in progress. Personal Help Button or FLASH another device (e.g.
How to Respond to Announcements Announcement What to Do “Personal Help Button, code ####, requires service.” The battery in the Personal Help Button (or another device) is low and needs to be replaced by Lifeline. Lifeline will contact you to arrange the replacement. “Your phone line is not connected. Please check the phone cord.” Check to confirm that the unit is plugged into an active phone jack. “A phone is off the hook. Please check other phones in your home.
Regulatory Compliance P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l
Regulatory Compliance Philips Lifeline 6900/6800/AT Series User’s Manual Regulatory Compliance Topics described in this chapter include: FCC and Canadian ACTA Regulations.................40 Requirements for USA.............................................40 Requirements for Canada........................................
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l FCC and Canadian ACTA Regulations Your Communicator has been registered with the U.S. Federal Communications Commission (FCC) and the Canadian Administration Council for Terminal Attachments (ACTA), in accordance with Part 15 and Part 68.
Regulatory Compliance Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. Interference Information: FCC Rules Part 15 Your Communicator complies with Part 15 of the FCC Rules.
Regulatory Compliance ACTA (Administration Council for Terminal Attachments) Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Caution: If the above diagram is not used, this equipment cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use. Patent Information One or more of the following U.S. Patents may apply to this product: D277,465; 4,524,243; 4,760,593; 4,622,544; 4,908,602; 4,884,059; D313,363; D313,362; 4,064,368; 3,989,900; 5,091,930; 5,128,979.
Regulatory Compliance Requirements for Canada Department of Communications— Government of Canada Notice The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee that the equipment will operate to the user’s satisfaction.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most, but not all, areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company.
Regulatory Compliance The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. Interference Information: RSS-210 of Industry Canada Your Communicator complies with RSS-210 of Industry Canada.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l ACTA (Administration Council for Terminal Attachments) Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.
Regulatory Compliance Caution: If the above diagram is not used, this equipment cannot report an alarm when other equipment (telephone, answering system, computer modem, etc.) connected to the same phone line is in use. Patent Information One or more of the following U.S. Patents may apply to this product: D277,465; 4,524,243; 4,760,593; 4,622,544; 4,908,602; 4,884,059; D313,363; D313,362; 4,064,368; 3,989,900; 5,091,930; 5,128,979.
P h i l i p s L i f e l i n e 6 9 0 0 / 6 8 0 0 / AT S e r i e s U s e r ’s M a n u a l NOTICE TO THE USER: Any changes or modifications not expressly approved by Philips Lifeline for compliance could void your authority to operate the equipment.
Philips Lifeline 6900/6800/AT Series User’s Manual 51
Philips Lifeline 111 Lawrence Street Framingham, MA 01702-8156 Tel: 1-800-451-0525 www.lifelinesystems.com Philips Lifeline Canada 95 Barber Greene Road, Suite 105 Toronto, Ontario, Canada M3C 3E9 Tel: 1-800-387-8120 www.lifeline.ca ©2011. All rights reserved. Button signal range may vary due to environmental factors. P/N 0940765, Rev.