Operation Manual
81Frequently asked questions
ENGLISH
Frequently asked 10
questions
This chapter gives the most frequently asked
questions and answers about your Digital
Satellite Receiver.
Connection
On-screen display working but there is no
reception
Check the installation
Intermittent reception
Check all connections and cables
The picture is not sharp and on-screen
text is difcult to read
Refer to your TV user manual•
Use the scart cable supplied with the Digital •
Satellite Receiver
Set-up
The led on the front panel does not light
up.
Check that the power cord is correctly •
connected. Disconnect this cord and
reconnect it to ensure it is in place
Check that power is available at the wall •
socket
The remote control does not operate the
Digital Satellite Receiver
Make sure the Digital Satellite Receiver is on•
Make sure you are pointing your remote •
control at the front panel of the Digital
Satellite Receiver
Check the batteries in your remote control•
You cannot nd all the channels you think
should be available.
Try re-tuning the Digital Satellite Receiver,
following the relevant steps in chapter Install.
If you are still missing channels, call your
customer service adviser.
Some radio stations cannot be received
from time to time
These services are not transmitted 24 hours
a day and can sometimes be unavailable. This
is not a fault.
Installation
No sound or picture but the front panel
led is lit in green
Check the connections at the wall socket •
and Digital Satellite Receiver
Press the standby key on the remote •
control once or twice
Check the SCART/HDMI connections•
The picture on some channels seems to
have been stretched or squashed.
Check the Digital Satellite Receiver TV shape
setting. If you have a wide screen TV, you may
also need to check the settings on your TV.
The display format being managed by the
Digital Satellite Receiver, set your TV to “full
screen” or to the similar equivalent setting
(refer to the user manual of your TV set).
PIN Code
You lost your PIN Code.
Proceed to a factory reset in order to
initialize the PIN Code to its default value.
Note
If none of the above suggestions seems to
work, try switching your Set Top Box off and
then on again. If this does not work, contact
either your supplier or a qualied repair
technician. Never attempt to repair your Set
Top Box yourself.