User Guide

Troubleshooting
If a fault occurs, first check the points listed. For further help and other troubleshooting
tips, please also check out FAQ for your player at www
.philips.com/support. If you are
unable to find a solution from these hints, consult your dealer or service center.
WARNING:
Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.
Problem Cause Solution
Cannot hear music Battery drained Charge the battery (see step 1, page 2)
Auto power off Your player automatically powers off 60
seconds after music is paused and no keys
are pressed. Press and hold 2; to power
ON again.
Auto power off Loose connection Check headphones / remote control
connection
No player response Firmware corrupted Restore firmware (see page 11)
USB doesn't work Loose connection Check connection
Wrong OS version Your operation system must be Windows
98SE or Mac OS 9.2.2 or 10.2.6 or later
USB driver not installed Windows 98SE user only: install the USB
driver provided in by-packed CD
Player connected to Connect your player to another USB
Mac keyboard port
Cannot play track Track format not Your player is not able to play AAC
supported encrypted or WMA songs bought from
the internet.
12
key13_eng .qxd 28/5/04 15:25 Page 12