User manual

Troubleshooting
This chapter summarises the most common
problems you could encounter with the appliance.
If you are unable to solve the problem with the
information below, visit www.philips.com/
support for a list of frequently asked questions or
contact the Consumer Care Centre in your country.
Problem Possible cause Solution
The shaver does
not shave as well
as it used to.
The shaving heads
are damaged or
worn.
Replace the shaving
heads (see chapter
‘Replacement’).
Hairs or dirt obstruct
the shaving heads.
Clean the shaving heads by
following the steps of the
thorough cleaning method
(see chapter ‘Cleaning and
maintenance’).
The shaver does
not work when I
press the on/off
button.
The shaver is still
attached to the mains.
For safety reasons,
the shaver can only
be used without cord.
Disconnect the shaver from
the mains and press the
on/off button to switch
on the shaver (see section
‘Unplug for use reminder’).
The rechargeable
battery is empty.
Recharge the battery (see
chapter ‘Charging’).
The travel lock
is activated.
Press the on/off button for
3 seconds to deactivate the
travel lock.
The shaving unit is
soiled or damaged to
such an extent that
the motor cannot
run.
Clean the shaving heads or
replace them (see chapters
‘Cleaning and maintenance’
and ‘Replacement’).
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