Operation Manual

288 Pinnacle Studio 9
If you search instead on the single keyword “Crash”,
you will get far fewer hits, all relating to crashes in
Studio.
If one search does not turn up an article that seems
relevant to your problem, try modifying the search by
choosing a different set of keywords. You can also use
the Search by and Sort by options to select for specific
or popular articles.
Searching by Answer ID
If you know the Answer ID number of the answer
you’re looking for, you can access the item directly.
For example, if you are getting a capture error when
you press the Capture button, someone might refer you
to knowledge base article 2687, “I am getting a capture
error with Studio”. In the Search by dropdown, select
“Answer ID”, enter the ID number in the text box, and
click Search.
Top knowledge-base search issues
1. Studio crashes in Edit mode (ID 6786).
2. Capture error appears when attempting to start
capture (ID 2687).
3. Studio hangs when rendering (ID 6386).
4. CD or DVD burner is not detected (ID 1593).
5. Studio hangs on launch or does not launch (ID
1596).
6. HollywoodFX transitions are still watermarked
after upgrading (ID 1804).
7. “Cannot initialize the DV capture device” error
appears in Capture mode (ID 2716).
The information on the following pages is based on
these often-viewed knowledge base articles.