Operation Manual

Appendix C: Troubleshooting 297
Studio hangs when rendering
Answer ID 6386
With this type of problem, Studio “gets stuck” during
rendering (preparing your video for output in Make
Movie mode). To identify the solution in a particular
case, try the troubleshooting steps for whichever of the
following failure modes best matches your situation:
• Case 1: Rendering stops immediately after it starts.
• Case 2: Rendering stops randomly in a project. It
typically does not stop in the same spot if rendering
is attempted multiple times.
• Case 3: Render stops at the same spot in a project no
matter how many times rendering is attempted. This
failure mode has more than one possible cause.
Case 1: Rendering stops immediately
If the hang occurs immediately upon clicking the
Create button, there is some configuration problem on
your system. Try rendering the supplied demo video. If
this fails, the problem is confirmed as a system issue,
since we have not been able to reproduce a render
problem with the demo file during our in-house testing.
Possible solutions:
• Uninstall and reinstall Studio.
• Uninstall other software that might conflict with
Studio (other video editing software, other video
codecs, etc.).
• Make sure that you have installed any available
service packs for the version of Windows you are
running.