Operation Manual

300 Pinnacle Studio 9
Some possible solutions and workarounds:
1. Verify that the burner is listed in Device Manager.
If it is not, review your burner’s documentation or
contact the manufacturer to get the device installed
properly.
2. Uninstall and reinstall Studio from your original
CD, then update it with the most recent patch. See
page 292 for instructions.
3. Check the disc burner manufacturer's web-site for a
firmware update. You can find the firmware
version for your burner on its properties dialog in
Device Manager.
4. In Device Manager again, check the hard drive
controller to see if it is a VIA or an Intel controller.
VIA’s web-site is:
www.viaarena.com/?PageID=2
Intel’s site is:
appsr.intel.com/scripts-df/filter_results.asp?
strOSs=19&strTypes=DRV&ProductID=182&
OSFullName=Windows*+2000&submit=Go%21
5.
If you have other disc burning software, such as
Nero, Adaptec or Roxio Easy CD Creator, try
upgrading that software to the latest version. If
Studio still can’t detect the drive, uninstall the other
disc burning software and try again.
Studio hangs on launch or doesn’t launch
Answer ID 1596
Problems on launch can manifest in various ways.
Studio may give an error message when launching, or it
may freeze in mid-launch, or it may “hang” – fail to